Customer Support

Learn about the best customer support softwares, comparison guides, versus articles, and customer support tips for small businesses.

20+ Staggering Chatbot Statistics & Future Trends

Chatbots are software applications that use artificial intelligence and natural language processing to interact with humans via text or voice. They are becoming increasingly popular ...

Beatrice Manuel

How to Become a Live Chat Agent + 6 Best Places to Find Jobs

Remote jobs are replacing in-office work for their flexibility and time savings.  If you’re interested in a job that can be done remotely, but aren’t ...

Donny Gamble

20+ Essential Live Chat Statistics & Future Trends

Live chat is a type of online interaction that allows customers to communicate with businesses in real-time. It may be used for a variety of ...

Beatrice Manuel

Chatbots vs. Conversational AI: Is there a difference?

With both chatbots and conversational AI tools on the rise, you may be curious to know the difference between the two. While chatbots have been ...

Donny Gamble

Chatbot vs. Live Chat: Which is better for customer service?

We all know that keeping customers happy is the backbone of customer service. Chatbots are becoming increasingly popular as a way for businesses to answer ...

Donny Gamble

15 Data-Driven Benefits of Live Chat for Customer Service

Customer service is an enormous part of any successful business.  In fact, the customer experience determines the likelihood of customer spending. Customers are willing to ...

Donny Gamble

8 Types of Chatbots That Can Help Grow Your Business

An emerging technology that is seriously improving business growth across multiple fields is chatbot software.  Chatbots are revolutionizing businesses in more ways than one. If ...

Donny Gamble

Top 15 Benefits of Chatbots for Your Customers & Business

Technological advancements happen so quickly in business that it can be hard to keep up!  Many businesses are leveling up their customer interaction game by ...

Donny Gamble

What is a Chatbot? Definition, Examples, & How It Works

What is a chatbot?  If you’ve been on a website that seems to have 24-hour chat-based support, you’ve probably encountered a chatbot already.  Chatbots are ...

Donny Gamble

What is Live Chat? Definition, Examples, & How It Works

Picture this: a customer has just received an item that they ordered from your website – only to realize that it’s the wrong size or ...

Donny Gamble

20+ Emerging Customer Service Trends

Years of unprecedented changes have reshaped the world of customer service. We’re beginning to see the full impact of the COVID-19 pandemic, supply chain disruptions, ...

Rhiannon Stone