SMB Guide content and reviews are editorially independent. We may make money when you click on links to our partners. Learn More.

7 Best HelpCrunch Alternatives & Competitors

Thinking about options that offer more than HelpCrunch? Check out the below alternatives to find a solution that meets your customer communication and support needs.

Best Overall
Best for Lead Gen
Best for Ecommerce
Primary Rating:
4.7
Primary Rating:
4.5
Primary Rating:
4.2
Description:

Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions.

Description:

Smartsupp is your personal online shopping assistant that drives online sales through conversations.

Description:

LiveChat is a complete customer service platform that delights your customers and fuels your sales.

::
Best Overall
Primary Rating:
4.7
Description:

Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions.

::
Best for Lead Gen
Primary Rating:
4.5
Description:

Smartsupp is your personal online shopping assistant that drives online sales through conversations.

Best for Ecommerce
Primary Rating:
4.2
Description:

LiveChat is a complete customer service platform that delights your customers and fuels your sales.

HelpCrunch is a customer communication platform that integrates live chat, email marketing, and help desk features into one solution.

But, there are a couple of downsides to consider. First, some users noticed that installing HelpCrunch slowed down their website a bit, so it’d be good to improve this.

Also, HelpCrunch integrates with only 30 apps right now, but users want it to connect directly with more third-party apps.

Below, I’ll introduce you to 7 of the best HelpCrunch alternatives to that solve these issues.

1. Freshdesk

Freshdesk homepage

Best for: customer support teams and small businesses

Pricing: Free – $95/mo

Pros

Free forever plan

1,000+ integrations

User-friendly interface

IOS & Android apps

Cons

Improvements in chat filtering

Platform performs slow at times

Freshdesk is a cloud-based customer support software that enables businesses to manage their customer service across multiple channels.

Features

  • Customizable chat widget
  • Automated chatbots
  • Canned responses
  • Proactive messaging
  • Chat routing
  • Team inbox
  • Automated greetings
  • Knowledge base management
  • FAQs in 33+ languages
  • Sentiment analysis
  • Email campaigns
  • User segmentation
  • Live chat translation
  • Attachments
  • Self-service tools
  • Gamification for agent performance
  • Pre-set chat conditions
  • Real-time dashboard
  • Customer satisfaction reports

Freshdesk vs. HelpCrunch

CriteriaFreshdeskHelpCrunch
Best ForCustomer support teams and small businessesCustomer support and sales teams
Standout FeatureSentiment analysisAdvanced chatbot customization
PricingFree – $95/mo€15/user/mo – €620/mo

Conclusion

What stands out about Freshdesk is that it offers multilingual FAQs in more than 33 languages, letting businesses extend self-help options to customers in their preferred language.

Start 14-day free trial of Freshdesk today

Try Freshdesk for free

2. Smartsupp

smartsupp homepage

Best for: customer support teams, lead generation specialists, and eCommerce businesses

Pricing: Free – $60/mo

Pros

Free forever plan

Conversational AI chatbot

iOS and Android mobile app

Built for ecommerce

Cons

Conversations can get lost

Issues with mobile app

Smartsupp is a live chat software that allows businesses to communicate with their website visitors in real-time.

Features

  • Customizable chat box
  • Chat transcripts
  • AI chatbots
  • Screen sharing
  • Customer satisfaction rating
  • Live chat restriction for specific domains
  • Email campaigns directly from the platform
  • Custom visitor data (e.g., user ID, last order ID)
  • Automatic messages
  • Self-serve tools
  • Office hour settings
  • Cookie consent banner
  • File sharing
  • Website visitor recording

Smartsupp vs. HelpCrunch

CriteriaSmartsuppHelpCrunch
Best ForCustomer support teams, lead generation specialists, and eCommerce businessesCustomer support and sales teams
Standout FeatureLive chat restriction for specific domainsAdvanced chatbot customization
PricingFree – $60/mo€15/user/mo – €620/mo

Conclusion

What I find useful about Smartsupp is its feature that lets you block live chat on certain websites. This helps focus customer support where it’s really needed.

Sign up for Smartsupp for free today

Try Smartsupp for free

3. LiveChat

LiveChat homepage

Best for: eCommerce businesses and software/IT companies

Pricing: $20/user/mo – $59/user/mo

Pros

14-day free trial

200+ integrations

Omnichannel messaging

Great user experience

Cons

Slow load times

Mobile app needs improvement

LiveChat is a customer service platform that enables businesses to communicate with their customers in real-time through chat.

Features

  • Customizable chat widget
  • Automated greetings
  • Message sneak-peek
  • Chat surveys & ratings
  • Canned responses
  • Chat history & transcripts
  • Chat transfer
  • Routing rules based on URL
  • In-chat voice, video & screen-sharing
  • Private comments in a chat
  • 200+ integrations

LiveChat vs. HelpCrunch

CriteriaLiveChatHelpCrunch
Best ForeCommerce businesses and software/IT companiesCustomer support and sales teams
Standout Feature200+ integrationsAdvanced chatbot customization
Pricing$20/user/mo – $59/user/mo€15/user/mo – €620/mo

Conclusion

LiveChat’s integration capabilities are quite impressive. It stands out by offering integration with 35+ eCommerce platforms and 20+ CMS platforms, in addition to its CRM and other integrations.

Sign up to LiveChat for free today!

Try LiveChat for free

4. Intercom

Intercom homepage

Best for: sales, marketing, and customer support teams

Pricing: $25/user/mo – $149/user/mo

Pros

14-day free trial

User-friendly interface

Powered by AI

All-in-one customer service solution

Cons

Slow customer service

Pricey adding additional features

Intercom is a customer communication platform and it serves as a centralized hub for engaging with customers through various channels, helping businesses to enhance customer support and drive engagement.

Features

  • Automated messaging
  • Custom bots
  • Proactive messaging
  • AI-enhanced inbox
  • Answer suggestions
  • Chat transfer
  • User feedback collection
  • User segmentation
  • Targeted chat invitations
  • Automated sentiment analysis
  • Customer support tickets

Intercom vs. HelpCrunch

CriteriaIntercomHelpCrunch
Best ForSales, marketing, and support teamsCustomer support and sales teams
Standout Feature350+ integrationsAdvanced chatbot customization
Pricing$25/user/mo – $149/user/mo€15/user/mo – €620/mo

Conclusion

I think what really makes Intercom stand out is how well it integrates with so many other tools, including CRM systems, issue tracking and ticketing tools, marketing automation software, and many others.

5. Zendesk

Zendesk homepage

Best for: eCommerce businesses, IT help desks, sales teams, and customer support teams

Pricing: $25/user/mo – $149/user/mo

Pros

30-day free trial

100+ integrations

Omnichannel support

Intelligent AI usage

Cons

No self-hosting

Only ticketing support provided

Zendesk is a customer service platform. It allows companies to manage communications across different channels including email, chat, and social media.

Features

  • Chat widget customization
  • AI-powered bots
  • Pre-written responses
  • Knowledge base management
  • Proactive messages
  • Customer details & interaction history
  • Sentiment detection
  • Customer satisfaction surveys
  • Chat routing
  • Conditional flows
  • Self-service options
  • Chat transfer between agents

Zendesk vs. HelpCrunch

CriteriaZendeskHelpCrunch
Best ForeCommerce businesses, IT help desks, sales teams, and customer support teamCustomer support and sales teams
Standout FeatureCustomer details and interaction historyAdvanced chatbot customization
Pricing$25/user/mo – $149/user/mo€15/user/mo – €620/mo

Conclusion

What I like about Zendesk is its customer intelligence and interaction history feature. It gives agents immediate access to who the customer is and a record of past conversations, so agents have all the context needed to offer quick help.

6. Front

Front homepage

Best for: small businesses and customer success teams

Pricing: $29/mo – $79/mo

Pros

Offers free trial

100+ integrations

Easy to use interface

Powered by AI

Cons

No free forever plan

Delays with emails

Front is a customer communication platform that combines email, social media, live chat, WhatsApp, and collaboration into a single platform.

It’s designed to help teams collaborate better and manage their communications more effectively.

Features

  • Customizable chat widget for web & mobile
  • Team collaboration tools
  • Custom pre-chat forms
  • Advanced message routing
  • Load balancing
  • Shared inbox
  • Knowledge base management
  • AI-powered conversation summaries
  • 120+ integrations

Front vs. HelpCrunch

CriteriaFrontHelpCrunch
Best ForSmall businesses and customer success teamsCustomer support and sales teams
Standout FeatureAdvanced message routingAdvanced chatbot customization
Pricing$29/mo – $79/mo€15/user/mo – €620/mo

Conclusion

Front is a great platform for different reasons. For example, it automatically routes and tags chat messages based on the visitor’s page URL or their contact properties.

This feature ensures that messages are directed to the right team members quickly.

7. Drift

drift homepage

Best for: customer support, sales, and marketing teams

Pricing: Starts at $2,500/mo

Pros

User-friendly interface

40+ integrations

AI-powered platform

Proven increase in sales

Cons

No free trial or plan

Expensive pricing

Drift is a conversational marketing and sales platform that helps businesses connect with their customers in real-time through chat.

Features

  • Customizable chat widget
  • Conversational ratings
  • Proactive chat triggers
  • AI-driven conversation starters
  • Chat history & transcripts
  • Visitor targeting
  • Offline messaging capabilities
  • Lead routing
  • Live visitor monitoring
  • File sharing in chat
  • Chat ratings & feedback

Drift vs. HelpCrunch

CriteriaDriftHelpCrunch
Best ForCustomer support, sales, and marketing teamsCustomer support and sales teams
Standout FeatureAdvanced chat targeting and display conditionsAdvanced chatbot customization
PricingStarts at $2,500/mo€15/user/mo – €620/mo

Conclusion

What’s great about Drift is its smart targeting options. You can send personalized messages based on the page someone visits, their company size, or how long they’ve been on your site.

With targeting, you get both basic options for easy setup and advanced settings for deeper customization, helping you place your bot exactly where and when you need it.

Which HelpCrunch alternative should I use?

If you’re a customer support team or a small business needing an affordable and feature-rich solution, Freshdesk is the perfect fit with its automated chatbots, live chat translation, and self-service tools.

Alternatively, if you’re part of a sales, marketing, or customer support team looking for a robust solution, Smartsupp offers a comprehensive set of features. Despite its initial complexity, Smartsupp provides rich customer insights and multilingual support.

A quick recap of HelpCrunch alternatives:

  1. Freshdesk
  2. Smartsupp
  3. LiveChat
  4. Intercom
  5. Zendesk
  6. Front
  7. Drift
Freshdesk

Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.

Start free trial
We earn a commission if you make a purchase, at no additional cost to you.