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Description: Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions. |
Description: Smartsupp is your personal online shopping assistant that drives online sales through conversations. |
Description: LiveChat is a complete customer service platform that delights your customers and fuels your sales. |
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Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions.
Smartsupp is your personal online shopping assistant that drives online sales through conversations.
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
HelpCrunch is a customer communication platform that integrates live chat, email marketing, and help desk features into one solution.
But, there are a couple of downsides to consider. First, some users noticed that installing HelpCrunch slowed down their website a bit, so it’d be good to improve this.
Also, HelpCrunch integrates with only 30 apps right now, but users want it to connect directly with more third-party apps.
Below, I’ll introduce you to 7 of the best HelpCrunch alternatives to that solve these issues.
1. Freshdesk
Best for: customer support teams and small businesses
Pricing: Free – $95/mo
Free forever plan
1,000+ integrations
User-friendly interface
IOS & Android apps
Improvements in chat filtering
Platform performs slow at times
Freshdesk is a cloud-based customer support software that enables businesses to manage their customer service across multiple channels.
Features
- Customizable chat widget
- Automated chatbots
- Canned responses
- Proactive messaging
- Chat routing
- Team inbox
- Automated greetings
- Knowledge base management
- FAQs in 33+ languages
- Sentiment analysis
- Email campaigns
- User segmentation
- Live chat translation
- Attachments
- Self-service tools
- Gamification for agent performance
- Pre-set chat conditions
- Real-time dashboard
- Customer satisfaction reports
Freshdesk vs. HelpCrunch
Criteria | Freshdesk | HelpCrunch |
---|---|---|
Best For | Customer support teams and small businesses | Customer support and sales teams |
Standout Feature | Sentiment analysis | Advanced chatbot customization |
Pricing | Free – $95/mo | €15/user/mo – €620/mo |
Conclusion
What stands out about Freshdesk is that it offers multilingual FAQs in more than 33 languages, letting businesses extend self-help options to customers in their preferred language.
Start 14-day free trial of Freshdesk today
Try Freshdesk for free2. Smartsupp
Best for: customer support teams, lead generation specialists, and eCommerce businesses
Pricing: Free – $60/mo
Free forever plan
Conversational AI chatbot
iOS and Android mobile app
Built for ecommerce
Conversations can get lost
Issues with mobile app
Smartsupp is a live chat software that allows businesses to communicate with their website visitors in real-time.
Features
- Customizable chat box
- Chat transcripts
- AI chatbots
- Screen sharing
- Customer satisfaction rating
- Live chat restriction for specific domains
- Email campaigns directly from the platform
- Custom visitor data (e.g., user ID, last order ID)
- Automatic messages
- Self-serve tools
- Office hour settings
- Cookie consent banner
- File sharing
- Website visitor recording
Smartsupp vs. HelpCrunch
Criteria | Smartsupp | HelpCrunch |
---|---|---|
Best For | Customer support teams, lead generation specialists, and eCommerce businesses | Customer support and sales teams |
Standout Feature | Live chat restriction for specific domains | Advanced chatbot customization |
Pricing | Free – $60/mo | €15/user/mo – €620/mo |
Conclusion
What I find useful about Smartsupp is its feature that lets you block live chat on certain websites. This helps focus customer support where it’s really needed.
Sign up for Smartsupp for free today
Try Smartsupp for free3. LiveChat
Best for: eCommerce businesses and software/IT companies
Pricing: $20/user/mo – $59/user/mo
14-day free trial
200+ integrations
Omnichannel messaging
Great user experience
Slow load times
Mobile app needs improvement
LiveChat is a customer service platform that enables businesses to communicate with their customers in real-time through chat.
Features
- Customizable chat widget
- Automated greetings
- Message sneak-peek
- Chat surveys & ratings
- Canned responses
- Chat history & transcripts
- Chat transfer
- Routing rules based on URL
- In-chat voice, video & screen-sharing
- Private comments in a chat
- 200+ integrations
LiveChat vs. HelpCrunch
Criteria | LiveChat | HelpCrunch |
---|---|---|
Best For | eCommerce businesses and software/IT companies | Customer support and sales teams |
Standout Feature | 200+ integrations | Advanced chatbot customization |
Pricing | $20/user/mo – $59/user/mo | €15/user/mo – €620/mo |
Conclusion
LiveChat’s integration capabilities are quite impressive. It stands out by offering integration with 35+ eCommerce platforms and 20+ CMS platforms, in addition to its CRM and other integrations.
Sign up to LiveChat for free today!
Try LiveChat for free4. Intercom
Best for: sales, marketing, and customer support teams
Pricing: $25/user/mo – $149/user/mo
14-day free trial
User-friendly interface
Powered by AI
All-in-one customer service solution
Slow customer service
Pricey adding additional features
Intercom is a customer communication platform and it serves as a centralized hub for engaging with customers through various channels, helping businesses to enhance customer support and drive engagement.
Features
- Automated messaging
- Custom bots
- Proactive messaging
- AI-enhanced inbox
- Answer suggestions
- Chat transfer
- User feedback collection
- User segmentation
- Targeted chat invitations
- Automated sentiment analysis
- Customer support tickets
Intercom vs. HelpCrunch
Criteria | Intercom | HelpCrunch |
---|---|---|
Best For | Sales, marketing, and support teams | Customer support and sales teams |
Standout Feature | 350+ integrations | Advanced chatbot customization |
Pricing | $25/user/mo – $149/user/mo | €15/user/mo – €620/mo |
Conclusion
I think what really makes Intercom stand out is how well it integrates with so many other tools, including CRM systems, issue tracking and ticketing tools, marketing automation software, and many others.
5. Zendesk
Best for: eCommerce businesses, IT help desks, sales teams, and customer support teams
Pricing: $25/user/mo – $149/user/mo
30-day free trial
100+ integrations
Omnichannel support
Intelligent AI usage
No self-hosting
Only ticketing support provided
Zendesk is a customer service platform. It allows companies to manage communications across different channels including email, chat, and social media.
Features
- Chat widget customization
- AI-powered bots
- Pre-written responses
- Knowledge base management
- Proactive messages
- Customer details & interaction history
- Sentiment detection
- Customer satisfaction surveys
- Chat routing
- Conditional flows
- Self-service options
- Chat transfer between agents
Zendesk vs. HelpCrunch
Criteria | Zendesk | HelpCrunch |
---|---|---|
Best For | eCommerce businesses, IT help desks, sales teams, and customer support team | Customer support and sales teams |
Standout Feature | Customer details and interaction history | Advanced chatbot customization |
Pricing | $25/user/mo – $149/user/mo | €15/user/mo – €620/mo |
Conclusion
What I like about Zendesk is its customer intelligence and interaction history feature. It gives agents immediate access to who the customer is and a record of past conversations, so agents have all the context needed to offer quick help.
6. Front
Best for: small businesses and customer success teams
Pricing: $29/mo – $79/mo
Offers free trial
100+ integrations
Easy to use interface
Powered by AI
No free forever plan
Delays with emails
Front is a customer communication platform that combines email, social media, live chat, WhatsApp, and collaboration into a single platform.
It’s designed to help teams collaborate better and manage their communications more effectively.
Features
- Customizable chat widget for web & mobile
- Team collaboration tools
- Custom pre-chat forms
- Advanced message routing
- Load balancing
- Shared inbox
- Knowledge base management
- AI-powered conversation summaries
- 120+ integrations
Front vs. HelpCrunch
Criteria | Front | HelpCrunch |
---|---|---|
Best For | Small businesses and customer success teams | Customer support and sales teams |
Standout Feature | Advanced message routing | Advanced chatbot customization |
Pricing | $29/mo – $79/mo | €15/user/mo – €620/mo |
Conclusion
Front is a great platform for different reasons. For example, it automatically routes and tags chat messages based on the visitor’s page URL or their contact properties.
This feature ensures that messages are directed to the right team members quickly.
7. Drift
Best for: customer support, sales, and marketing teams
Pricing: Starts at $2,500/mo
User-friendly interface
40+ integrations
AI-powered platform
Proven increase in sales
No free trial or plan
Expensive pricing
Drift is a conversational marketing and sales platform that helps businesses connect with their customers in real-time through chat.
Features
- Customizable chat widget
- Conversational ratings
- Proactive chat triggers
- AI-driven conversation starters
- Chat history & transcripts
- Visitor targeting
- Offline messaging capabilities
- Lead routing
- Live visitor monitoring
- File sharing in chat
- Chat ratings & feedback
Drift vs. HelpCrunch
Criteria | Drift | HelpCrunch |
---|---|---|
Best For | Customer support, sales, and marketing teams | Customer support and sales teams |
Standout Feature | Advanced chat targeting and display conditions | Advanced chatbot customization |
Pricing | Starts at $2,500/mo | €15/user/mo – €620/mo |
Conclusion
What’s great about Drift is its smart targeting options. You can send personalized messages based on the page someone visits, their company size, or how long they’ve been on your site.
With targeting, you get both basic options for easy setup and advanced settings for deeper customization, helping you place your bot exactly where and when you need it.
Which HelpCrunch alternative should I use?
If you’re a customer support team or a small business needing an affordable and feature-rich solution, Freshdesk is the perfect fit with its automated chatbots, live chat translation, and self-service tools.
Alternatively, if you’re part of a sales, marketing, or customer support team looking for a robust solution, Smartsupp offers a comprehensive set of features. Despite its initial complexity, Smartsupp provides rich customer insights and multilingual support.
A quick recap of HelpCrunch alternatives:
Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.