Smartsupp Review: Features, Pricing, & Alternatives

In the dynamic online business realm, website visitors expect effective communication from business owners. 

For service providers, e-commerce sites, and others, Smartsupp provides a user-friendly interface facilitating real-time communication, making it an invaluable asset. 

In this Smartsupp review, we will dive deep into the details of this platform that has earned attention for its visitor tracking features and intuitive live chat.

SMB Guide’s Verdict for Smartsupp

SMB Guide gives an overall 7.6 out of 10 rating to Smartsupp. We used our SMB Guide Evaluation Criteria to arrive at this. 

Here is a breakdown:

Factor	Rating (out of 10)
Pricing & Plans	8
Real-Time Messaging & Canned responses	8
Live Chat AI & Natural Language Processing (NLP)	8
Customizable Chat Widgets	7
Visitor Tracking and Analytics	8
User Interface and User Experience	7
Integrations and Compatibility	8
Customer Support	7
SMB Guide Rating	7.8

Pricing & Plans

Smartsupp now has four different plans including a free and a custom one. The paid plans are Standard and Pro.

You can choose between monthly and yearly plans, but the yearly plans are more affordable.

Free Plan

The first plan is free. It’s accessible by only one agent and provides live chat, a 14-day chat history, 100 conversations/month, and more basic features. 

Price

• Free forever

Features

• Communication channels: Live chat
• Agents – 1
• 100 conversations/month
• Conversations history for 14 days
• Contact form
• Unlimited number of websites
• Visitor list
• Shortcuts

Who it’s for:

• New users testing the software
• Small businesses getting started with live chat

Standard Plan

The second plan is Standard and is available for three agents every month. 

Price

• $19 per month (billed annually)
• $28 per month (billed monthly)

Features 

• Communication channels- Live chat + email + FB Messenger
• Agents – 3
• Conversations volume – Unlimited
• Conversations history – 1 year
• Chatbot conversations –  50 / month (Upgradable to 300 / month)
• Engage visitors – 1 automatic message
• Teams stats & routing – Basic stats only
• Customer support – via email only

Who it’s for:

• Early-stage or start-up business entrepreneurs

Pro Plan

The third plan is a Pro version and is priced at $48.00. Along with all Standard plan features, it provides agent team, team shortcuts, multi-language websites and more advanced features. 

Price

• $48 per month (billed annually)
• $60 per month (billed annually)

Features 

• Communication channels- Live chat + email + FB Messenger
• Agents – 3
• Conversations volume – Unlimited
• Conversations history – 3 years
• Chatbot conversations –  100 / month (Upgradable to 1000 / month)
• Engage visitors – 5 automatic messages
• Teams stats & routing 
• Lead generation 
• AI chatbots 
• Rest API and data exports
• Customer support – Priority support

Who it’s for:

• Bigger businesses requiring scalable support

Ultimate Plan

This is a customized plan you can get upon request and as per your requirements. 

Price

• Custom quotes

Features  

• Custom limits
• All advanced features
• AI chatbots with chatGPT
• API and data exports
• Dedicated account manager
• Personal help with AI chatbot setup
• Individual training and regular 1:1 account reviews
• Individual contract
• Payment via wire transfer
• Mobile SDK

Who it’s for:

• A tailored solution for larger enterprises and businesses requiring specificity

Real-Time Messaging & Canned Responses

For on-the-moment chat delivery, canned responses are often customized as per customer requirements or queries. 

Smartsupp offers a bunch of predefined templates that you can use in your business for streamlining and fostering meaningful responses and, therefore, connections. 

The integrated canned response can save your time and ensure consistency. Whether it is about engaging the visitors proactively or addressing their queries, you can take your customer support to the next level with real-time messaging and canned response feature integration.

With Smartsupp real-time messaging and canned response, you unlock the following:

• Custom chat box:  Change the color, position, and general theme of your chat box. 
• Integrations: Chat installation and use are easy with simple integrations. 
• Shortcuts (canned response): Canned responses help customers resolve common FAQs quickly. 
• Detailed statistics: Check how well you are doing to serve the customers.

To get started, all you have to do is grab the embed code from Smartsupp and add that to your website to kickstart real-time messaging with your visitors.

Live Chat AI & NLP

Smartsupp uses the power of AI to transform customer interaction completely. This technology assures intelligent and seamless conversation by comprehending natural language.

Live chat AI and NLP integration make each interaction valuable and boost sales. Live chat AI can make query interpretation accurate and provide custom responses.

With NLP, businesses can get automated responses and streamlined communication and, therefore, get a satisfying customer experience.

After months of dedicated work, Smartsupp has developed a modern, updated chat box with new features and advantages. It ensures faster website loading and a better lighthouse score and helps improve SERP.

The chat box bundle size has reduced to 79 kb from 196 kb and has a 98% lighthouse score. The new style is more aesthetic with practical controls.

The good news is, if you don’t like it, you can go back to the old chat version using the Chat Box Setting. 

With Smartsupp, businesses can connect to visitors instantly with prompt responses. This support enables multitasking visitor conversations, and delivers top-quality support and improves conversion rates.

Customizable Chat Widgets

Smartsupp’s customizable chat widgets have reshaped online engagement. You can customize your customer interaction with their visually appealing chat widgets.

The feature-rich platform gives businesses a bespoke chat experience.

You can now customize the messages in terms of font size and colors, and it is adaptable to multiple languages. The chat widgets can be easily integrated into a website.

The new features of the chat widget include: 

• Adjustable chat box size
• Convenient file sharing with redesigned file attachment
• New and improved chatbot design 
• Simplified chatbox control 
• Integration of cool emoticons

Visitor Tracking & Analytics

With this feature, Smartsupp helps businesses comprehend and connect with their online audience. You can get real-time insights about website visitor behavior.

Understanding website behavior means knowing about navigation patterns, page views and time spent on each web page.

This data is helpful for deciding the next course of action, such as identifying industry trends, page optimization requirements, and the need to improve user experience.

The comprehensive analytics dashboard shows active and inactive visitor lists and who are currently browsing your website. 

For example, there could be a difference between the number of visitors on the mobile app and desktop. This is because the mobile app does not show inactive visitors.

Using the Filter option, you can find relevant or specific visitor(s) such as All, In Chat, Active, Customer, Auto-messaged, Blocked. You can directly start a conversation with any of them using the visitor tab on the dashboard. 

This Visitor Tracking and Analytics help quantify the website performance, thus adding to data-driven decision-making and required optimization.

User Interface and User Experience

With a user-centric approach, Smartsupp sets the stage for productive, visually appealing, and highly efficient communication, making it a great choice for those seeking a customer support solution that prioritizes a superior user experience.

What makes a website visitor stick to the page? It is easy to navigate and control. The seamless navigation helps visitors walk through each page swiftly.

Smartsupp has hit the right note of UI and UX where each feature is clearly designed and provides the best functionality. 

Smartsupp has received multiple positive reviews for its simple chatbot setting, text shortcuts, and easy-to-use features. 

You don’t have to take our word for it. You can try it for free directly through the website or get a 1:1 demo to give it a taste yourself.

Integrations and Compatibility

Smartsupp provides a versatile solution for businesses as it’s compatible with popular CMS and can be integrated seamlessly.

You can incorporate it smoothly into the CMS or e-Commerce platforms as its flexibility offers compatibility with different operating systems, browsers, and devices ensuring a steady user experience.

Installation and plugins are available for the following platform types:

• CMS such as WordPress, Joomla, Drupal, Textpattern
• eCommerce platforms like Shopify, IAI / IdoSell, Upgates, Oxyshop
• Website Builders such as Mobirise, Sky-shop, and LibertyBusiness

To check out its integration and plugins in detail, you can visit this page after creating an account. Here you will get the required help for API and plugin integration and compatibility information. 

However, keep in mind that for a few platforms like Joomla and BigCommerce, Smartsupp has stopped developing versions.

The plugins might not work correctly, and you may need to enter the code manually.

Customer Support

Smartsupp customer support is always at your fingertips, irrespective of your chosen plans. You can select the self-service platforms if you are a free account holder. 

You have four options here – blogs, help center, Smartsupp academy or chatbot.

For the Standard package, go to the chat option in your dashboard. You can also use the self-service options. 

For a Pro package, you will be served on a priority basis. Select the Chat option in your dashboard and start asking your queries.

Smartsupp — Unique Features

Here are a few features that help Smartsupp stand out over the competitors in the market.

Video recording features

Smartsupp comes with a video recording feature that helps in recording the visitor movements on a website. It helps understand visitor behavior and optimize the web pages. 

On the left panel of your dashboard, you will find the video recording option and can activate it from your Settings.

Shortcuts

Shortcuts are pre-written texts that can be used repeatedly and with just one click, you can send it. They can be answers to the most common FAQs or greetings.

It improves customer service speed and efficiency. With Shortcuts, you do not need to type the messages repeatedly.

What the Experts Say About Smartsupp

Smartsupp scored highly on the following review platforms:

• Trustpilot – 4.4/5 from 177 reviews
• G2.com – 4.7/5 from 341 reviews
• Capterra – 4.7/5 from 342 reviews

I started using Smartsupp live chat a few years ago, when I tried it on my first e-shop. I’ve been using the free version all along and it’s been perfectly adequate for my needs. Since then, I regularly recommend smartsupp’s live chat to my clients for their e-shops. I always get nothing but good feedback on this service.

Patrik F., CEO – Verified Capterra review

Happy with the product. Has worked well, no issues, and will continue to use. Perhaps start looking at more than just the basic features to get more out of the product than we do currently.

Eric L., Innkeeper – Verified Capterra review

Smartsupp Alternatives

If you want to compare Smartsupp with other alternatives, here are a few of them. Have a look.

LiveChat

LiveChat is an all-in-one customer service platform with web and chat analytics platforms. It is designed to provide good customer service and boost sales and help customers communicate easily. 

Its main advantages are: 

• Customizable chat widget
• Automated chat invitation and greetings
• Multiple chat sessions simultaneously 
• Advanced reporting ability 

Start 14-day free trial of LiveChat today!

Hubspot Live Chat

Hubspot is another popular live chat tool that you can use for your website to engage more traffic and give them better support with a high conversion rate. 

Hubspot Live Chat offers some great advantages including: 

• Easy to integrate 
• Better personalized support 
• Real-time customer support 
• Chat automation provides faster response

Get started with HubSpot Live Chat for free

Zendesk

Zendesk is a well-known solution for non-voice customer support, and it lets users connect with visitors in real time. Prices start at $55 per agent, per month. 

Its main use cases include: 

• Technical support 
• Multiple language support
• Customer centric chat tool 
• Features like custom chat widget, smart offline hours, custom greetings, file transfer, canned response, chat transcript.

Other options: Best Smartsupp Alternatives

Getting Started with Smartsupp

Smartsupp is a top-scoring live chat tool for your business with which you can connect with your website visitors in real-time. It enables you to provide custom support for better customer satisfaction.

With the unique video recording feature, you can observe visitors’ behavior and improve the UX of your website.

To recap, here’s what you can gain with Smartsupp: 

• Faster resolution time with automated response
• Better data collection
• Budget-friendly and cost saving options

Try Smartsupp for free today!

FAQs