7 Best Smartsupp Alternatives & Competitors

Smartsupp, the live chat software, has a versatile and wide range of advanced features, making it a great choice for businesses.

However, owing to its limitations, such as limited integrations and conversation, you might look for other alternatives.

The top alternative to know is Tidio. It is simple to set up, easy to use, and provides real-time communications. 

After extensive testing, we’ve arrived at a comprehensive list of the top 7 Smartsupp alternatives to know.

1. Tidio

Best for: Tidio is best suited for small to medium-scale businesses, e-commerce websites, and other service providers to improve customer service and communication.

Pricing: Free – $499/mo

Tidio is a user-friendly and resourceful app for improved communication and customer support.

It gives a seamless way for organizations to engage visitors in real-time with many features for streamlined conversations and better customer communication.

Features

• Live Chat: You unlock live typing, canned responses, attachments, offline messages, a pre-chat survey, multi-language support, a chat page, a live visitor list, and more.
• Chatbots: Chatbots can automate your conversations and data collection, and they respond when the agents are busy.
• Lyro AI: With Lyro AI, the users get custom support and solve most customer issues.
• Order Management: In-built Shopify actions during a conversation help understand customer queries better and respond quicker.
• Ticketing: It helps solve customer problems by tracking, tagging, and prioritizing the tickets.
• Departments: It redirects the customers to the right person in the team.

Tidio vs. Smartsupp

Criteria	Tidio	Smartsupp
Best For	eCommerce companies looking for top-tiered AI customer support	Companies needing a scalable and comprehensive hiring solution
Standout Feature	AI-powered chatbots	AI-powered candidate matching
Pricing	Free – $499/mo	Free – $60/mo

Conclusion

Tidio Live chat is a great tool for businesses as a Smartsupp alternative that is looking for improved customer support and engagement online.

Its automation features, easy interface, and multi-channel support cater to various industries. The affordable pricing plan makes it more approachable. 

Overall, this is a trustworthy resource to use for efficient customer support.

Get started with Tidio for free today!

Try Tidio for free

2. LiveChat

Best for: It’s best suited for e-commerce websites, SaaS companies, service-based businesses, startup and small-scale businesses, and online retailers.

Pricing: $20/user/mo – $59/user/mo

LiveChat is a user-friendly support app that helps in real-time communication between website visitors and businesses.

Its powerful features, easy interface, and smooth integration improve to provide better customer support.

Help your business promptly with resolved queries and boost customer satisfaction with the LiveChat app.

Features

• Chat Tools: LiveChat chat tools include canned responses, file sharing, chat tags, chat archives, notifications, chat transfers, chat ratings, etc.
• Messaging Channels: LiveChat messaging channels include Facebook, Instagram for Business, WhatsApp Business, email, in-chat voice, Apple Messages for business and more.
• Chat Widget Customization: Chat widget customization includes languages, customization, chat boosters, agent profiles, accessibility, and more.
• Sales and e-Commerce: Sales and e-commerce include product cards, customer data, goal and sales tracker, and e-commerce integration.
• Reports and Analytics: This includes chat and data reports, data summaries, agent reports, filters, customer reports, and e-commerce reports.
• Other LiveChat Reports: which include team management, customer engagement, security, and LiveChat APIs.

LiveChat vs. Smartsupp

Criteria	LiveChat	Smartsupp
Best For	Sizable organizations seeking dependable and robust live chat solutions	Companies needing a scalable and comprehensive hiring solution
Standout Feature	AI-powered chatbot	AI-powered candidate matching
Pricing	$20/user/mo – $59/user/mo	Free – $60/mo

Conclusion

LiveChat is a standalone solution for businesses seeking improved customer support and communication. The powerful features and reporting tools help different industries.

The advanced features come up at an additional cost, but efficiency and flexibility make it a compelling choice for online customer interactions.

Sign up to LiveChat for free today!

Try LiveChat for free

3. Tawk.to

Best for: Tawk.to is most used by IT companies and service industries, especially by startup companies.

Pricing: Free

Another user-friendly live chat for better communication is Tawk.to. It integrates seamlessly with websites, allowing businesses to engage visitors in real time.

With unique features like analytics and automation, this app assures great customer support.

Therefore, it is an efficient and valuable tool across all industries. This cloud-based live chat app enables businesses to monitor and track website visitors.

Features

• Regular Traffic Monitor: Keep a close eye on website activity and visitor interactions.
• Built-in Ticketing: Streamline customer support by managing and organizing customer inquiries efficiently through the built-in Ticketing system.
• High-load Dashboard: Handle large volumes of data seamlessly with the High-load Dashboard, ensuring smooth operation even during periods of increased traffic or activity on your website.
• Unlimited Agents and History: Scale your customer support team without limits and access an extensive history of interactions.
• Customizable Widgets: Tailor your chat interface to match your brand and user experience preferences.

Tawk.to vs. Smartsupp

Criteria	Tawk.to	Smartsupp
Best For	Companies on a budget looking for an entirely free option	Companies needing a scalable and comprehensive hiring solution
Standout Feature	Entirely free live chat with unlimited agents	AI-powered candidate matching
Pricing	Free	Free – $60/mo

Conclusion

Tawk.to is unmatched as a live chat solution, enabling businesses to improve interaction across diverse industries.

It has automated features, a completely free plan, and an easy to use interface. Businesses can boost customer experience by garnering real-time communication.

All these qualities make it an asset in online business.

Download the free Tawk.to widget

Try Tawk.to for free

4. JivoChat

Best for: JivoChat is great for anyone looking to communicate with their visitors online, such as real estate companies, schools or other similar institutions, e-commerce sites, shopping malls, or others.

Pricing: Free – $38/agent/mo

JivoChat is a business messenger solution, similar to Smartsupp, that you can use to improve online engagement.

This live chat app has different functionalities, such as visitor monitoring and communicating with customers via online chat, emails, phone calls, and many other mediums through only one application.

It’s currently available in 20 languages for different countries.

Features

• Custom Mobile and Web Chat Widgets: Enhance your brand’s presence and engage visitors effectively by tailoring the chat interface to suit your unique design and branding.
• Real-time Visitor Monitoring: Stay informed about your website traffic and understand visitor behavior instantly.
• Email Chat Transcription: Keep a detailed record of customer interactions and conversations.
• Agent Report Performance: Evaluate and optimize your customer support team’s efficiency with JivoChat’s Agent Report Performance feature, providing insights into individual agent performance and overall support team effectiveness.

JivoChat vs. Smartsupp

Criteria	JivoChat	Smartsupp
Best For	Businesses looking for a per agent, scalable model with free options	Companies needing a scalable and comprehensive hiring solution
Standout Feature	Multichannel communication	AI-powered candidate matching
Pricing	Free – $38/agent/mo	Free – $60/mo

Conclusion

JivoChat is an all-inclusive solution for businesses that look for optimum customer communication. The custom options, easy-to-use interface, and real-time analytics power cover the industry’s needs.

All the supportive features of JivoChat help provide prompt response and support and establish it as an efficient live chat tool.

Sing up to JivoChat for free today!

Try JivoChat for free

5. Zendesk

Best for: The Zendesk app is best suited for customer support teams of different companies looking to take their customer service to the next level.

Pricing: $25/user/mo – $149/user/mo

Zendesk is a well-known customer service and engagement product and a Smartsupp competitor that is flexible and meets all business requirements.

Features

• Ticket Handling: Zendesk allows users to initiate support requests, or trouble tickets, through various channels such as social media platforms (e.g., Facebook, Twitter) and messaging applications like Facebook Messenger and WhatsApp.
• Data Export and Analysis: The reporting tool, Zendesk Explore, facilitates analytics management and features pre-designed dashboards presenting key data in a visual format. Users can export dashboard data in PDF, JPG, or Excel/CSV formats.
• Unified Multi-channel Experience: Zendesk ensures a seamless omnichannel experience through its intuitive Agent Workspace. Agents have a consolidated view of the entire customer journey, including client chats, ticket statuses, order history, personal details, and contextual information needed to provide efficient service.
• Integrations: With over 1,300 pre-built apps and integrations on a highly customizable platform, Zendesk allows seamless integration with various applications in your software stack, enhancing its functionality and potential.

Zendesk vs. Smartsupp

Criteria	Zendesk	Smartsupp
Best For	Businesses requiring advanced reporting and analytics	Companies needing a scalable and comprehensive hiring solution
Standout Feature	Zendesk Explore	AI-powered candidate matching
Pricing	$25/user/mo – $149/user/mo	Free – $60/mo

Conclusion

Zendesk is a resourceful customer support platform that is an integral part of multiple businesses across all industries.

The analytics tool, strong ticketing system, and easy interface help to enhance customer relationships and satisfaction in different sectors.

6. Intercom

Best for: Intercom’s use case is best suited for but not limited to healthcare organizations, educational institutions, financial services, mobile app developers, marketing teams, technology and  SaaS companies.

Pricing: $39/user/mo – $139/user/mo

Intercom is a customer messaging platform that helps in real-time and personalized communication between customers and businesses.

It has multiple tools for the users to deal with sales and marketing, customer support, and more.

Features

• NLP and AI: Intercom’s Resolution Bot trains your chatbot to understand user intent through a series of questions, enabling automatic responses to user queries.
• Conversation Management: Utilize group-specific inboxes for streamlined message collection, configure permissions, and create separate inboxes for sales and support purposes.
• Reporting: Intercom consolidates data from various functions, aiding in better understanding and serving your clientele. Monitor support team performance and make necessary adjustments.
• Integrations: Intercom seamlessly integrates with a variety of tools and apps, including Facebook, Google Analytics, Google Calendar, Jira Cloud, Mailchimp, Outlook, Salesforce, Stripe, Zoom, and more.

Intercom vs. Smartsupp

Criteria	Intercom	Smartsupp
Best For	SaaS companies and other online sellers	Companies needing a scalable and comprehensive hiring solution
Standout Feature	Resolution Bot	AI-powered candidate matching
Pricing	$39/user/mo – $139/user/mo	Free – $60/mo

Conclusion

Intercom is a valuable tool for businesses to boost their marketing strategies, customer communications, and support.

7. Olark

Best for: Olark’s best suited for small to medium-sized enterprises, customer support teams, e-commerce platforms, and service-oriented businesses.

Pricing: $29/user/mo

Olark aids in real-time communication between website traffic and businesses. With user-friendly features and custom options, Olark helps improve sales and support, customer communication, and more.

The integration capabilities and analytics add to create strong customer relationship and website performance.

Features

• Customizable Branding: Tailor the appearance of your live chat interface to align seamlessly with your brand identity.
• Interaction Tracking: Gain insights into user behavior and engagement to understand and improve the effectiveness of your live chat interactions.
• Support Ticket Management: Streamline customer support by efficiently managing and organizing support tickets.
• Geotargeting: Enhance user experience by employing Olark’s Geotargeting feature, which allows you to customize and target messages based on the geographical location of your website visitors.

Olark vs. Smartsupp

Criteria	Olark	Smartsupp
Best For	Various business types, from educational institutions to software companies	Companies needing a scalable and comprehensive hiring solution
Standout Feature	Advanced and searchable transcripts	AI-powered candidate matching
Pricing	$29/user/mo	Free – $60/mo

Conclusion

Olark is an all-rounder, user-friendly live chat solution that addresses different industries and businesses.

The proactive engagement features and integration abilities to improve customer support, website performance, and more.

Start your free trial of Olark today!

Try Olark for free

Which Smartsupp alternative should I use?

Finding the right live chat software for your business is crucial to providing unmatched customer service and strong customer relationship building.

Here in this article, we have discussed the top seven Smartsupp alternatives aligned to your business requirements.

Here’s a quick recap of all of them: 

1. Tidio – AI support agents for 360-degree customer experience
2. LiveChat– Real-time customer interaction to provide quality conversation
3. Tawk.to – Completely free live chat software
4. JivoChat – Easy mobile installation and website integration
5. Zendesk – Automated repetitive tasks and CRM solutions
6. Intercom – Great customer service and custom experience
7. Olark – Per agent chat limit and canned response