JivoChat Review: Features, Pricing, & Alternatives

Are you seeking a software solution that enhances your business’s customer service? JivoChat is designed to streamline business communication with its robust live chat capabilities.

If you’re wondering, “Can it boost my team’s productivity? How user-friendly is it?” – you’ve landed in the right place.

Our JivoChat review will answer these questions and more. Let’s get started!

SMB Guide’s Verdict for JivoChat

I’ve gave JivoChat a rating for 9.1 out of 10, due to its customization options and ease of use. You can see some of the other factors that I took into account below.

Factor	Rating (out of 10)
Pricing & Plans	9
Real-Time Messaging & Canned responses	10
Live Chat AI & Natural Language Processing (NLP)	5
Customizable Chat Widgets	9
Visitor Tracking and Analytics	10
User Interface and User Experience	9
Integrations and Compatibility	9
Customer Support	9
SMB Guide Rating	9.1

SMB Guide utilizes a comprehensive set of evaluation criteria for reviewing software to keep our reviews unbiased for our readers. For more information, see our evaluation criteria.

Pricing & Plans

JivoChat offers three core pricing plans – one of which is a completely free, limited plan. Paid plans come with a 14-day free trial, no credit card required.

In addition to the paid plans, you’ll have to pay for additional features based on the specifics of your sales process. 

Options include:

• WhatsApp: $25/month with annual billing
• Jivo Marketing: $5/month with annual billing
• AI Assistant: $12/month with annual billing
• Telephony Plus: $4/month with annual billing (included free in Pro and VIP plans)
• Video Calls: $21/agent/month with annual billing (included free in VIP plan)

Basic (Base)

This plan lets you respond to customers in website chat and messengers. It is for one user.

Price

• $0

Features

• Integrate live chat on your website
• Connect multiple messenger channels

Who it’s for: Solo business owners who want to add live chat to their business.

Professional (Pro)

This plan is designed for customer support and sales teams and includes advanced features not available on the free plan.

Price

• $19/agent/month with annual billing

Features

• Integrates with Viber, Apple Business Chat, and Telegram
• Instagram Direct (may have additional features)
• Proactively start targeted chats with smart triggers
• Pre-chat buttons
• Advanced stats on chats and agent activity
• Google Analytics integration
• Distribute chats based on visitors’ locations
• Multiple departments
• Telephony Plus module ($6.99/month)
• CRM module
• Complete visitor information with IP address, region, and visit source
• Customer service quality ratings
• Canned responses with an automatic helper
• Spell check
• Editing messages after sending
• Pointer tool to direct visitors throughout the site
• Message sneak peek
• Real-time visitors monitoring with an opportunity to start chat
• Send files to visitors
• Spam protection
• Chat transfer between agents
• Multi-agent chats
• Agent business hours schedule
• Export reports to Excel
• JavaScript API and Webhooks for integration with your software
• One-click integrations with CRM and CMS providers
• Integrations with chatbots
• Translator for 90+ languages
• And more…

Who it’s for: Smaller companies that want to improve sales and customer service

Enterprise (VIP)

This plan includes advanced features for companies with 10 or more agents.

Price

• $38/agent/month with annual billing

Features

• Everything in Pro plan, plus:

Who it’s for:

• Chat for your mobile app with the JivoChat Mobile SDK
• Chat routing
• Video calls
• Dedicated support
• Chatbot building assistance (additional fee)

Real-Time Messaging & Canned Responses

In my tests, the real-time messaging is on point. Canned responses were a bit difficult to find, but are easily editable in the “Quick Phrases Helper”.

Two are already in the system to welcome the customer to the chat and to say goodbye. You can add them as needed for your processes.

You just type / and the name of your response to insert it.

Live Chat AI & NLP

JivoChat itself does not include AI features. You can set up smart triggers to start a chat, but AI doesn’t handle any of it after that.

That said, JivoChat does integrate with some chatbots, so you can set that up with your chosen AI chatbot if you want to.

Customizable Chat Widgets

Immediately after signing up for your account, you’re taken to the screen to customize your widget.

You’ll name the chat channel, set your avatar, add your title or department, and choose the color scheme that makes the most sense for your brand.

From there, you’ll also be able to add the agent’s name.

Visitor Tracking and Analytics

Under the statistics section in the dashboard, you can see demo data to get a better idea of what is tracked during use.

On the Overview screen, you can see things like:

• Missed chats
• Average first reply time
• Proactive invitations
• Ratings
• Successful callbacks
• Successful incoming calls
• Total chats
• Total calls
• Chats from social networks

Green metrics are where they should be, while metrics in red could use improvement for a better customer experience.

You can drill down further into things like:

• Chats activity
• Proactive chat invitations
• Teammates
• Agents online time
• Pipelines
• Incoming and outgoing calls
• Callbacks
• Aggregated report
• Marketing statistics
• Chat topics

User Interface and User Experience

I found the platform incredibly easy to set up and use. It is highly intuitive, so even those with little to no computer experience can easily leverage it.

Upon signing up and customizing the chat widget, you’re taken to the above dashboard, where you can see all the contacts in the inbox, contacts assigned to you, and so on.

Everything is accessible on the left sidebar. I will admit it was a bit difficult to find the canned responses, because I had to open a chat with myself before I could find them.

Integrations and Compatibility

JivoChat integrates with many popular channels customers use to seek support, such as Instagram, Facebook, and WhatsApp. Adding WhatsApp requires using the API and an additional fee as a result.

Not only is it a web-based application you can access from any internet-connected device, there are desktop apps available for Mac OS, Windows, and Linux.

There are also mobile apps available for Android and iOS devices.

Customer Support

JivoChat offers chatbot/live chat support throughout the entire experience, beginning with onboarding. There’s also email and phone support available.

I didn’t test email or phone, but found the live chat to be helpful.

JivoChat — Unique Features

JivoChat offers many of the same features you’d find in competing products. One difference is that you have the option to add video calls and use a callback feature so that if a customer prefers a phone conversation you can speak to them on the phone.

What the Experts Say About JivoChat

At the time of this writing, JivoChat had the following reviews:

• G2 rating: 4.7/5 (45+ ratings)
• Capterra rating: 4.6/5 (100+ ratings)
• TrustRadius rating: 9.4/10 (5+ ratings)

The problem that am solving with JivoChat it’s the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.

Ian M. – Verified Capterra review

I love the social media integrations, team chat, and the mobile apps. I got my staffs to get onboard immediately. It was easy. And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week. JivoChat just solved our issues in minutes.

Natapol S., COO – Verified Capterra review

JivoChat Alternatives

Not sure JivoChat is right for you? Take a look at these other options.

LiveAgent

LiveAgent differentiates itself from JivoChat through its extensive features and robust functionalities. It offers a comprehensive suite of services, including ticket management, live chat, knowledge base, and call center capabilities, which makes it a versatile tool for businesses looking for an all-in-one customer service solution. 

LiveAgent pricing starts at $9/agent/month when billed annually or $15/month/agent when billed monthly. It’s competitively priced, considering the range of features it offers. 

LiveAgent is particularly suitable for businesses with high customer interactions across various channels, as it consolidates these communications into a single platform.

It’s also a great choice for those who require advanced ticketing and customer support features.

Get started with LiveAgent for free

LiveChat

LiveChat offers a superior interface, stronger reporting and analytics tools and better mobile support. It also has a larger market share in the live chat and instant messaging categories, indicating a wider user base. 

Pricing starts at $20/agent/month with annual billing or $24/agent/month with month-to-month billing. It’s competitively priced for the features it offers.

LiveChat is best for businesses that value comprehensive analytics and reporting, as well as those that require a user-friendly interface and strong mobile support.

It’s also a good solution for businesses looking to leverage a tool with a large and established user base.

Start your 14-day free trial of LiveChat today!

Respond.io

Respond.io has better omnichannel capabilities and AI-powered features than JivoChat. It offers a unified box that allows businesses to manage messages from multiple sources in one place.

Its powerful automation tools enable businesses to automate repetitive tasks and improve efficiency. In terms of pricing, it ranges from $79 to $299/month, depending on the plan you choose. 

Respond.io is best for businesses that need to manage high volumes of customer interactions across multiple channels, especially those looking for strong automation features.

It’s also a good option for any business needing advanced analytics and reporting features.

Other options: Best JivoChat Alternatives

Getting Started with JivoChat

JivoChat offers a versatile and feature-rich platform that can meet a variety of business needs. Its user-friendly interface, strong functionality, and competitive pricing make it an excellent choice for businesses looking to enhance their customer service.

Whether you’re a small business just getting started or a larger organization looking for a comprehensive solution, JivoChat has the tools to help you succeed.

Sign up to JivoChat for free today!

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