Collect.chat Review: Features, Pricing, & Alternatives

Collect.chat is a low-cost, limited-feature chatbot designed for website use and no other applications. It relies solely on scripted responses and no AI-assist.

SMB Guide’s Verdict for Collect.chat

We rate Collect.chat 5.7 out of 10. It’s a canned response bot with limited functions and no AI, but it’s an inexpensive way to greet users, capture information, and provide information 24/7.

Here’s a detailed breakdown of key features, pricing, and more.

Factor	Rating (out of 10)
Pricing & Plans	9
Real-Time Messaging & Canned responses	7
Live Chat AI & Natural Language Processing (NLP)	5
Customizable Chat Widgets	8.5
Visitor Tracking and Analytics	5
User Interface and User Experience	7
Integrations and Compatibility	5
Customer Support	7.5
SMB Guide Rating	5.7

At SMB Guide, we use a comprehensive set of evaluation criteria to ensure our reviews are detailed, unbiased, and deliver value to our readers.

Pricing & Plans

Plans start at free for unlimited chatbot widgets with a limited number of responses.

From there, you have four paid plans to choose from with additional features and more included chats for each tier. Pricing is flat rate with unlimited bots, but a limited number of chats per tier.

Free

Collect.chat’s free chatbot widget may work for many small businesses, and you can upgrade as necessary. 

Price

• $0

Features

• Unlimited bots 
• 50 Responses per month 
• Responses & insights reporting 
• Appointment booking

Who it’s for: The free plan will work for small businesses with light traffic who want to provide responses and book appointments.

Lite

The Lite plan offers a more flexible chat solution and more responses.

Price

• $24/mo
• $18/mo/billed annually 

Features

• Unlimited bots 
• 500 Responses per month 
• Responses & insights reporting 
• Appointment booking  
• Logical jump – conditional answers based on user responses
• Webhook integration

Who it’s for: Collect.chat’s Lite plan will work for small businesses with light traffic.

Standard

The most popular Standard plan gives small to medium businesses unbranded chat widgets with more capabilities and integrations.

Price

• $49/mo
• $35/mo/ billed annually

Features

• Unlimited bots 
• 2500 Responses per month 
• Responses & insights reporting 
• Appointment booking  
• Logical jump – conditional answers based on user responses
• Webhook Integration
• Native 3rd party Integrations 
• Notification email routing 
• Campaign tracking 
• Custom domain 
• Phone number OTP validation 
• Remove Collect.chat branding

Who it’s for: The Standard plan is an affordable solution for small to medium businesses with busy web traffic.

Plus

The Plus plan adds more responses and team collaboration to the list of features.

Price

• $99/mo
• $69/mo/ billed annually 

Features

• Unlimited bots 
• 5000 Responses per month 
• Responses & insights reporting 
• Appointment booking  
• Logical jump – conditional answers based on user responses
• Webhook Integration
• Native 3rd party integrations 
• Notification email routing 
• Campaign tracking 
• Custom domain 
• Phone number OTP validation 
• Remove Collect.chat branding
• Team collaboration

Who it’s for: Collect.chat’s Plus plan is a flat-rate chat widget solution designed to meet the needs of medium to large businesses with heavy online traffic.

Unlimited

Finally, the unlimited plan offers all the features with no restrictions on the number of responses.

Price

• $299/mo

Features

• Unlimited bots 
• 5000 Responses per month 
• Responses & insights reporting 
• Appointment booking  
• Logical jump – conditional answers based on user responses
• Webhook Integration
• Native 3rd party integrations 
• Notification email routing 
• Campaign tracking 
• Custom domain 
• Phone number OTP validation 
• Remove Collect.chat branding
• Team collaboration

Who it’s for: Collect.chat’s Unlimited plan is designed to meet the needs of medium to large businesses with heavy online traffic.

Real-Time Messaging & Canned Responses

All Collect.chat plans rely on canned responses; there is no AI feature. You write and input scripts to communicate your messages.

Live Chat AI & NLP

Collect.chat does not offer natural language processing. However, you can create bots in any language you choose for your website.

Since you can have an unlimited number of bots, you can match a bot to any language you offer on your site.

Collect.chat does not have live chat functions or AI, but you can use their link function to add a link to an external chat client or social media page.

Customizable Chat Widgets

Designing Collect.chat chatbots could not be much easier. It’s visual and intuitive, with limited options. Basic design options are page position, avatar (you can upload your own or pick a generic option), color, and welcome message on/off.

You can only opt to remove branding with a paid plan.

The next step is to write your script and add fields for data collection.

The script type you choose helps define the purpose of the chatbot. Options are:

• Message: A non-interactive script for greeting, promotion, or giving basic information. 
• MultiChoice: An interactive script with a set of options where the user can select only one option. 
• Multi Select: An interactive script with multiple answers where the user can select multiple answers
• Text Question: An interactive script to ask simple questions. 
• Email: An interactive script type with email validation. Asks for email input before moving on.
• Appointment: An interactive script to schedule bookings with customers. 
• Yes/No: Similar to the multi-choice script with only yes/no answers.
• List: An interactive script type that lists answers for the user.
• Number: An interactive script for numerical input, like phone numbers.
• Rating: An interactive script for user feedback. 
• Range: An interactive script asking for a number between a range
• Date: An interactive script to accept a calendar date from the user.
• Opinion Scale: An interactive script to ask customer opinions about your product or service. 
• Links: A non-interactive script with links to information, social media channels, or more
• File Upload: An interactive script that allows users to upload files during a conversation. 
• Phone Number: An interactive input script to collect user phone numbers.
• Thank You: A script to mark the end of a conversation and provide a CTA button.
• WhatsApp: Marks the end of the conversation and redirects users to your WhatsApp.

You can also set up conditional email notifications, and decide whether to include incomplete conversations or conversations where the user did not supply an email address or other information.

With a Plus or Unlimited plan, your team can collaborate in a shared workspace to create bots – a handy feature if you want bots translated into different languages.

Visitor Tracking and Analytics

Keep track of responses in your Collect.chat dashboard.

Collect user information and send it to your email, and connect to Google Analytics or another external program to track and analyze other Collect.chat data.

User Interface and User Experience

Collect.chat doesn’t have a lot of options, so creating and deploying chatbots to your website is an easy process. Navigating the website is simple and uncomplicated. 

Integrations and Compatibility

Collect.chat integrates with the following popular apps:

• Zapier
• Integromat
• Google Calendar
• Google Sheets
• Google Analytics
• Facebook Pixel
• Webhooks – Using Webhooks, you can use Zapier or Integromat to connect to:
  • Leadsbridge
  • Mailchimp
  • FreshDesk
  • Google Tag Manager
  • Salesforce

Customer Support

Collect.chat support is strictly online. I found no options for phone or social media support, but they do have a user forum, a knowledge base, email, and chat support.

Collect.chat — Unique Features

The most interesting feature in Collect.chat’s chatbot setup is Logical Jump. It allows you to direct the conversation based on user answers.

You might use this feature to redirect to a product or sales page, for example.

What the Experts Say About Collect.chat

• Capterra rating: 4.6/5 (43 ratings)
• G2 rating: 4.7/5 (13 ratings)

Having the ability to collect leads from a tool like Collect.Chat without having to pay a dime in the beginning is a huge turn-un. So, no need of running ads to get leads and so on, because with Collect.Chat I’d probably get them in bulk.

Ogochukwu O., Affiliate – Verified Capeterra review

This gives instant reply to the customers. This software is easy to use and also user friendly. This helps to improve business and we also changed our free version to paid version to our customers. Thank you for the best software

Nareshkumar P., Chief Executive Officer – Verified Capeterra review

Collect.chat Alternatives

Collect.chat is an affordable solution for organizations with uncomplicated chatbot needs. If you’re not sure it’s the right chatbot for you, check out some similar alternatives:

Chatra

Chatra is a non-AI chatbot much like Collect.chat, and offers far more versatility and the option for in-house communications.

With Chatra, you can use integrations or API to implement bots on your shopping/commerce sites, and you can also switch to a live agent chat. Chatra offers surprising versatility for a simple chatbot. 

Chatra also offers a free option for one agent. Unlike Collect.chat plans, Chatra’s pricing is based on the number of agents, not the number of chats.

You have an unlimited number of bots and websites and an unlimited number of chats for each agent. Paid plans start at $17/month per agent.

Get started with Chatra for free today!

Tidio

Tidio is an AI chatbot builder that offers AI chat plus a live agent option. AI-assisted chats add a humanlike response capability and can answer more complex questions by searching any data sources you connect.

Tidio is easy to set up and implement and features built-in analytics and integrations with many popular apps. Tidio offers a free chatbot plan without AI assistance.

Paid plans start at $29/user/month and include 100 chats for that rate.

Get started with Tidio for free today!

Olark

Olark offers an AI chatbot plus canned responses and redirection to live agent chats. Its AI chat feature delivers accurate answers to complex questions but comes at higher prices.

Olark is easy to create and use. There’s a free trial but no free plan, and the cost can be deceptively high. The lowest price plan starts at $19/agent/month for a two-year contract paid in advance.

Many popular features are not included in the base prices for plans and can be added on for additional fees.

Start your free trial of Olark today!

Getting Started with Connect.chat

Small businesses can start with a free chatbot solution, then move to a low-cost plan as traffic picks up. If you’re looking for a low-cost bot to answer FAQs or provide info via links, Connect.chat is a great solution with straightforward pricing.

Try Collect.chat for free today!

FAQs