7 Best JivoChat Alternatives & Competitors

JivoChat is a live chat platform that integrates live chat, email, social media, and telephony features to enhance customer support.

While it has lots of handy features, you might find some limitations bothersome. First, some users reported that creating a chatbot within the platform is slightly difficult.

Then, JivoChat doesn’t offer ticket management capabilities. If you need to organize and track customer inquiries systematically, you may need to seek alternative solutions.

I’ll introduce you to 7 alternatives to JivoChat that feature simpler chatbot creation, include ticket management capabilities, and more.

1. Tidio

Best for: small businesses, eCommerce companies, and marketing agencies

Pricing: Free – $499/mo

Tidio is a customer service platform that integrates live chat, chatbots, and other messaging tools to enable businesses to engage with their customers in real-time across various channels.

Features

• Customizable chat widgets
• Automated responses
• Visual chat builder
• Customer satisfaction measuring
• Conversation history
• Real-time analysis of visitor behavior
• Chatbot templates
• Offline messages
• Operating hours settings
• Chat transcripts
• Fallback mechanism
• Ticket management

Tidio vs. JivoChat

Criteria	Tidio	JivoChat
Best For	Small businesses, eCommerce companies, and marketing agencies	Sales, customer support teams, and eCommerce brands
Standout Feature	Chat triggers to create workflow	Omnichannel support
Pricing	Free – $499/mo	Free – $38/agent/mo

Conclusion

What I find very useful about Tidio is its real-time visitor monitoring feature. You can see important visitor info like location, browser, contact details, and even the pages they visited recently in a sidebar.

Get started with Tidio for free today!

Try Tidio for free

2. Tawk.to

Best for: customer support teams and small businesses

Pricing: Free

Tawk.to is a popular live chat software designed to help businesses communicate with website visitors and provide customer support. It’s known for its free plan with a generous feature set.

Features

• Customizable chat widget
• Message sneak-peek
• Pre-chat forms
• Canned shortcuts
• Chat history
• Visitor banning
• File transfer
• Automated triggers
• Screen sharing
• Agent alerts
• Message filtering
• Geo IP tracking
• Mail notifications
• Reporting

Tawk.to vs. JivoChat

Criteria	Tawk.to	JivoChat
Best For	Customer support teams and small businesses	Sales, customer support teams, and eCommerce brands
Standout Feature	Screen sharing	Omnichannel support
Pricing	Free	Free – $38/agent/mo

Conclusion

Tawk.to’s features like Geo IP tracking allow teams to understand their visitor base demographics, while visitor banning and pre-chat forms offer greater control over the chat experience.

Download the free Tawk.to widget

Try Tawk.to for free

3. Smartsupp

Best for: customer support teams, lead generation specialists, and eCommerce businesses

Pricing: Free – $60/mo

Smartsupp is a tool that combines live chat, chatbots, and visitor recordings to help businesses improve their online sales by providing real-time customer support.

Features

• Customizable chat widget
• Offline contact forms
• Chat routing
• Video chat & screen sharing
• Self-serve help center
• Customer satisfaction rating
• Unified inbox
• Automatic messages
• Visitor session recordings
• File sharing
• Contact tagging
• Chatbot templates
• Smart automation rules
• Visitor info

Smartsupp vs. JivoChat

Criteria	Smartsupp	JivoChat
Best For	Customer support teams, lead generation specialists, and eCommerce businesses	Sales, customer support teams, and eCommerce brands
Standout Feature	Visitor session recordings	Omnichannel support
Pricing	Free – $60/mo	Free – $38/agent/mo

Conclusion

As a great alternative to JivoChat, Smartsupp brings you a cool mix of live chat and chatbots. And here’s the kicker: With its session recordings, you get an extra peek into what your visitors are up to, helping you enhance your online sales performance.

Try Smartsupp for free today!

Try Smartsupp for free

4. HelpCrunch

Best for: customer support, lead generation, and sales teams

Pricing: €15/user/mo – €620/mo

HelpCrunch is a customer communication platform that combines live chat, email marketing, and a help desk into one unified system.

Features

• Live chat
• Shared inbox
• Popups to capture leads
• GDPR checkbox
• Conversation rating
• Multilingual knowledge base
• File sharing
• Live chat transcripts
• Canned responses
• Private notes for team members
• Customer satisfaction metrics

HelpCrunch vs. JivoChat

Criteria	HelpCrunch	JivoChat
Best For	Customer support, lead generation, and sales teams	Sales, customer support teams, and eCommerce brands
Standout Feature	Multilingual knowledge base	Omnichannel support
Pricing	€15/user/mo – €620/mo	Free – $38/agent/mo

Conclusion

What I like about HelpCrunch is how teams can manage customer support through its versatile features such as live chat and knowledge base integration.

Its AI Editor for the knowledge base is particularly impressive, allowing automatic translation of articles into multiple languages and enabling businesses to reach a global audience.

Start your HelpCrunch free trial

Try HelpCrunch for free

5. LiveChat

Best for: sales and customer support teams

Pricing: $20/user/mo – $59/user/mo

LiveChat is live chat software that helps companies improve customer service, sales, and marketing by offering features like chatbots, ticketing, and knowledge base.

Features

• Customizable chat widget
• Message sneak-peek
• Canned responses
• Real-time sentiment analysis
• Chat tags
• Chat ratings
• In-chat voice, video & screen-sharing
• Post-chat survey
• File sharing
• Chat archives
• Inactivity messages
• Cards & carousels

LiveChat vs. JivoChat

Criteria	LiveChat	JivoChat
Best For	Sales and customer support teams	Sales, customer support teams, and eCommerce brands
Standout Feature	Real-time sentiment analysis	Omnichannel support
Pricing	$20/user/mo – $59/user/mo	Free – $38/agent/mo

Conclusion

One thing that really stands out with LiveChat is its real-time sentiment analysis feature. It lets you quickly understand how customers feel during chats, making communication more effective.

Sign up to LiveChat for free today!

Try LiveChat for free

6. Userlike

Best for: customer support and sales teams

Pricing: $130/mo – $350/mo

Userlike is a cloud-based platform that enables businesses to offer live chat and messaging services.

Features

• Custom chat widgets
• Canned messages
• Custom notifications
• Individual & shared inbox
• Conversation tagging & filtering
• Live translation
• Chat slots to limit the number of conversations
• Smart customer profiles
• Team collaboration tools
• Custom notifications
• Bulk actions
• Screen sharing
• Chat macros
• Privacy policy consent
• Advanced analytics & reporting
• Extensive integrations

Userlike vs. JivoChat

Criteria	Userlike	JivoChat
Best For	Customer support and sales teams	Sales, customer support teams, and eCommerce brands
Standout Feature	Smart customer profiles	Omnichannel support
Pricing	$130/mo – $350/mo	Free – $38/agent/mo

Conclusion

After exploring Userlike, its centralized messaging hub (WhatsApp, Telegram, and Messenger) and 25+ third-party integrations, really stand out.

So, you’ll find these features useful for managing customer chats across different platforms easily.

7. Front

Best for: small businesses and customer success teams

Pricing: $29/mo – $79/mo

Front is a customer operations platform that helps teams manage communications efficiently and deliver exceptional service at scale.

Features

• Customizable chat widget
• Chatbot flow builder
• Self-service knowledge base
• Pre-chat forms
• Customer satisfaction surveys
• Team collaboration features
• Collision detection
• Shared inbox
• Conversation routing
• Performance analytics
• Customizable dashboards

Front vs. JivoChat

Criteria	Front	JivoChat
Best For	Small businesses and customer success teams	Sales, customer support teams, and eCommerce brands
Standout Feature	Self-service knowledge base	Omnichannel support
Pricing	$29/mo – $79/mo	Free – $38/agent/mo

Conclusion

Front improves team efficiency with a knowledge base for self-service, intelligent routing for messages, and dashboards that can be fully customized.

These features simplify customer communications across various channels and foster a responsive customer service experience.

Which JivoChat alternative should I use?

If you’re looking for a customer service platform that provides real-time analysis of visitor behavior (like where they’re from, their contact information, and the last page they visited), customizable chat widgets, and automated responses, Tidio is a great option.

For an affordable live chat solution with features such as Geo IP tracking, message sneak-peek, visitor banning, and pre-chat forms, tawk.to is worth considering.

A quick recap of JivoChat alternatives:

1. Tidio
2. Tawk.to
3. HelpCrunch
4. Smartsupp
5. LiveChat
6. Userlike
7. Front