Userlike Review: Features, Pricing, & Alternatives

Userlike is an automated chatbot designed to greet customers across various communications channels and your website.

Lower-priced and free options are limited to canned responses; higher-priced plans add AI-powered responses for more accurate answers.

Read on for pricing, features, comparisons, and more.

SMB Guide’s Verdict for Userlike

We rate Userlike 8.5 out of 10. It’s a surprisingly full-featured free chatbot and a reasonably priced AI option for higher-priced plans.

Userlike makes it easy to create, launch, implement, and use a chat widget on your website and other channels. It has live chat support and some really useful features.

The free and Team plans do not include AI.

At SMB Guide, we use a comprehensive set of evaluation criteria to ensure our reviews are detailed, unbiased, and deliver value to our readers.

Factor	Rating (out of 10)
Pricing & Plans	9
Real-Time Messaging & Canned Responses	8
Live Chat AI & Natural Language Processing (NLP)	8.5
Customizable Chat Widgets	8.5
Visitor Tracking and Analytics	9
User Interface and User Experience	9
Integrations and Compatibility	7.5
Customer Support	8.5
SMB Guide Rating	8.5

Pricing & Plans

Plans start at free for a simple chatbot and then 3 paid plans to choose from with additional features for each tier. There is a 14-day free trial, so you can try premium service out before making a commitment.

Each tier includes Userlike core features:

• Website Messenger
• Unlimited website implementations
• Image and video support
• Messenger customization
• Multi-language support
• Feedback options
• Macros
• Message Center
• Data privacy features
• File sharing
• Service times
• Contacts
• Registration form
• Conversation tagging

Team

For organizations that need a more proactive chat solution, the Team plan is an affordable flat fee with more features – but no AI at this level.

Price

• $130/mo
• $90/mo/billed annually
• $80/mo/billed biennially 

Features

• 4 Widgets
• 2 Messaging apps
• 4 Seats

Core features plus:

• Unlimited conversations
• Unlimited contacts
• Website Messenger
• Add-ons
• WhatsApp Campaigns
• Messaging apps
• Live Translation
• Video calls
• Screen sharing
• Basic API access
• Custom fields

Who it’s for: The Team plan is designed for small businesses who want quick response across more channels.

Corporate

The Corporate plan gives bigger businesses AI-powered chatbots across several messaging apps and web pages for enhanced conversations with visitors on every channel.

Price

• $350/mo
• $290/mo/ billed annually
• $256/mo/billed biennially

Features

• 10 Widgets
• 4 Messaging apps
• 10 Seats included

Core features plus:

• Unlimited conversations
• Unlimited contacts
• Website Messenger
• Add-ons
• WhatsApp Campaigns
• Messaging apps
• Live Translation
• Video calls
• Screen sharing
• Basic API access
• Custom fields
• AI Automation Hub
  • AI Chatbot
  • GPT-4 integration
  • Smart FAQ
• Analytics

Who it’s for: Growing organizations that need to step up communications across multiple channels will benefit from the Corporate plan.

Flex

The Flex plan offers any number of seats, widgets, and messaging apps you need to meet your communications needs.

Price

• Custom pricing 

Features

• 10+ Widgets
• 4+ Messaging apps
• 10+ Seats 

Core features plus:

• Unlimited conversations
• Unlimited contacts
• Website Messenger
• Add-ons
• WhatsApp Campaigns
• Messaging apps
• Live Translation
• Video calls
• Screen sharing
• Basic API access
• Custom fields
• AI Automation Hub
  • AI Chatbot
  • GPT-4 integration
  • Smart FAQ
• Analytics
• Full API access
• White label
• Advanced routing
• Professional onboarding
• Organizations
• Dedicated account manager

Who it’s for: Userlike’s Flex plan is an enterprise solution custom-designed to meet the needs of medium to large businesses with heavy online traffic.

Real-Time Messaging & Canned Responses

The Userlike free and Team plans rely on canned responses – you write and input responses based on keywords. AI-powered chatbots start at the Corporate plan level.

With a Corporate or Flex plan, you can use canned and proactive responses, interactive AI chat, and live agent chats for more humanlike conversations.

Live Chat AI & NLP

Userlike’s AI Automation Hub, available with Corporate and Flex plans, offers powerful AI performance based on a centralized knowledge base.

The Userlike knowledgebase is easy to build and includes multiple answers and conditions to refine and improve answers.

Your chatbot uses natural language processing in English, German, French, Spanish, Italian, Portuguese and Dutch.

Customizable Chat Widgets

Building your first Userlike chatbot is simple. Using the Widget Editor, you’ll start with the basics: the widget’s name, language, default topic, and Messenger URL.

The default topic defines the purpose of the widget, such as marketing, conversion, FAQ answers, promotion, quiz, etc. 

Next, you’ll customize the appearance of your chatbox. Choices include primary and secondary colors, position, operator avatar, an icon, shape, and position for the messenger button.

With the Flex plan, you can also use css to select a custom font.

You can also customize the button’s behavior, from silent to pop-up or banner.

Next, you’ll customize the wording of your message, depending on the bot’s purpose. You choose where each message will appear and what it will say.

Interaction preferences

You also define how your chatbot interacts with your visitors using dropdown selections:

• Behavior: Set transcripts for how conversations will start and go from there, and enable voice messages, transcripts, and data tracking.
• Routing: Decide how visitors will be routed depending on what they ask for.
• Data privacy: Set data privacy settings to comply with local and federal regulations.
• Service times: Define the service times your bot will be available.
• Advanced: Define settings for cookies, notifications, transcripts, and links.

Chatbot modes

“Normal” is the default chat mode, where the chat button is always visible, and any visitor can initiate a chat with a click. Other modes are:

• Registration – Visitors can start a chat after filling in a name and email address. 
• Proactive – A message bubble pops up above the chat button when your visitors have been on the page for a specified period of time.
• Proactive / registration – A combination of the above. After the time you define passes, a popup bubble appears, followed by a registration screen.

Messenger board

When enabled, the messenger board is the home page of your chatbot, the first page visitors see when they click the chat button. If the messenger board is not enabled, visitors go directly to a chat screen.

The message board gives visitors additional options, such as contact links and answers to FAQs.

The fine-tuning continues so you can decide how to handle unanswered calls, whether you want to gather location information for visitors, and if you want to give users the option of video or audio calls with live operators.

You’ll also be able to select what types of media files you want to allow visitors to share and enable tracking.

Finally, you can ask your visitors to rate their conversation and leave additional feedback or even tack on a satisfaction survey.

Setting up your bot is fast and easy. To implement it on your website, you simply cut and paste the unique JavaScript widget code provided.

Visitor Tracking and Analytics

Userlike has a wide range of native analytics, and you can connect your Google Analytics account for more data and reports.

User Interface and User Experience

Userlike’s ease of use is one of its most popular features. The interface is intuitive, clean, and easy to learn.

Comprehensive tutorials in the knowledge base walk you step-by-step through setting up your knowledge base, chat widgets, and implementation.

Integrations and Compatibility

Userlike offers JavaScript API support and integrates with the following popular apps:

• WordPress
• Tumblr
• Shopware
• Magento
• Oxid
• Prestashop
• Shopify
• BigCommerce
• Squarespace
• Typo3
• Jimdo
• Wix
• WhatsApp
• Facebook
• SMS
• Telegram
• Threema

Customer Support

While there were some complaints about slow response from customers on lower-priced plans, most customers were very happy with Userlike’s customer service.

Their help resources are straightforward and comprehensive, including text and video. They offer all kinds of contact options, including chat, email, WhatsApp, and scheduling a call.

Userlike — Unique Features

The coolest feature I found on Userlike is Sticky Chat. The AI chat logic helps agents build real relationships with customers by routing conversations back to the same agent whenever possible.

If the preferred agent isn’t online, the AI follows set rules, like longest idle time or round-robin.

What the Experts Say About Userlike

• Capterra rating: 4.6/5 (643 ratings)
• TrustRadius: 8.1/10 (9 ratings)
• G2 rating: 4.4/5 (453  ratings)

Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team.

Mohamed Salah B., Project Manager – Verified Capterra review

Userlike has a lot of “likeable” attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Kevin R., Marketing Manager – Verified Capterra review

Userlike Alternatives

Userlike might be the answer to your communication dreams, but before you decide, take a look at some similar alternatives:

Freshchat

Freshchat’s chatbot builder is similar to Userlike in many ways. Freshchat’s Pro and Enterprise plans rely on IntelliAssign, which assigns chats to agents based on their skills and workload, and Userlike’s AI automation can be set up to look for the same connections.

The pricing structure for the two apps is set up differently. Freshchat offers a limited free version for up to 10 agents, and Userlike’s plan includes one agent.

Freshchat pricing tiers start at $19/month/per agent following a 21-day free trial, while Userlike offers a free plan (without AI), and their flat-rate plans start at $80/mo with 4 agents included.

Freshchat has service limits for plans and extra fees if you exceed them. If you want to compare by price, take a close look at limits and additional fees and services.

Start your free trial of Freshchat today

ChatBot

ChatBot and Userlike offer very similar AI-driven chatbox services. Like Userlike, ChatBot offers built-in analytics, NLP support, and social media integrations. 

Chatbot’s flat-rate pricing plans range from $52/month to $454/month plus custom options for Enterprise service.

Sign up to ChatBot for free!

Intercom

Intercom is a live chat option built to assist agent communications by dealing with FAQs with human operators overseeing chats to step in as needed.

The Intercom AI chatbot is bundled with a suite of integrated products for an all-in-one solution. While the chatbot feature is similar, Userlike only has an integrated knowledge base and no additional tools. 

Intercom plans that include their chatbot are priced per user, starting at $99/user/month plus $0.99 per verified chat or higher.

Other options: Best Tawk.to Alternatives

Getting Started with Userlike

Userlike is an affordable (or even free!) solution for small businesses. The free option is surprisingly feature-rich compared to other simple chatbots, and the AI-powered chat widget available with Corporate and Flex plans is cutting-edge technology.

FAQs