7 Best Userlike Alternatives & Competitors

Userlike is a live chat software that enables businesses to connect with their customers on their website or through messaging channels.

But it has some limitations to keep in mind. First, Userlike has many features and settings, which can be hard to understand at first.

Second, Userlike’s different plans have big price differences. Even if you only need one feature, you might have to pay a lot for it.

I’ll provide you with 7 Userlike alternatives that are easier to learn, offer mobile apps for convenience, and have more flexible pricing, so you can avoid these drawbacks and find the right solution for you.

2. Tawk.to

Best for: customer support teams and small businesses

Pricing: Free

Tawk.to is a web-based platform that facilitates direct communication between businesses and their website visitors, offering tools to improve customer service and engagement directly from the site.

Features

• Customizable chat widget
• Targeted messages
• Conversation tagging
• Chat translation into 45+ languages
• Automated chat triggers
• Message sneak-peek
• Built-in knowledge base
• Visitor banning
• Domain restriction
• Pre-chat forms
• Canned shortcuts
• File transfer
• Mail notifications
• Geo IP tracking

Tawk.to vs. Userlike

Criteria	Tawk.to	Userlike
Best For	Small businesses looking for a free alternative	Customer support and sales teams
Standout Feature	Feature-packed free tools	Detailed visitor info
Pricing	Free	$130/mo – $350/mo

Conclusion

Although it’s free, Tawk.to offers many useful features. I particularly like its automated chat triggers and conditions because they simplify communication by targeting visitors with tailored messages at key moments.

Download the free Tawk.to widget

Try Tawk.to for free

2. LiveChat

Best for: sales and customer support teams

Pricing: $20/user/mo – $59/user/mo

LiveChat is a customer service platform that allows businesses to communicate with their customers in real time through chat.

It’s designed to improve customer experience by providing immediate assistance and support directly on a company’s website.

Features

• Customizable chat widget
• Canned responses
• Offline messaging
• Message sneak-peek
• Automated greetings
• Pre-chat surveys
• Queue management
• Chat history & transcripts
• Chat routing rules
• Real-time sentiment analysis
• Chat transfer
• Post-chat survey
• File sharing within chats
• Inactivity messages

LiveChat vs. Userlike

Criteria	LiveChat	Userlike
Best For	Sales and customer support teams	Customer support and sales teams
Standout Feature	Advanced queue management	Detailed visitor info
Pricing	$20/user/mo – $59/user/mo	$130/mo – $350/mo

Conclusion

LiveChat is a great Userlike alternative, thanks to its advanced queue management capabilities, such as the ability for agents to manually select which chats to take on and the option to limit the number of active chats.

All these features ensure customers receive timely assistance.

Sign up to LiveChat for free today!

Try LiveChat for free

3. Zoho SalesIQ

Best for: startups, eCommerce businesses, and customer success teams

Pricing: Free – $25/user/mo

Zoho SalesIQ is a real-time customer engagement platform designed to help businesses connect with their website visitors and customers.

Features

• Canned replies
• Automated visitor engagement
• Chat transfer
• Canned replies
• Typing preview
• Live chat translation
• Audio calls
• Internal message board
• Customer feedback collection
• Proactive chat
• Advanced visitor insights
• Agent-to-agent chat
• Automated triggers
• Chat monitoring
• File sharing

Zoho SalesIQ vs. Userlike

Criteria	Zoho SalesIQ	Userlike
Best For	Startups, eCommerce businesses, and customer success teams	Customer support and sales teams
Standout Feature	Advanced visitor insights	Detailed visitor info
Pricing	Free – $25/user/mo	$130/mo – $350/mo

Conclusion

I got really excited when I found out about Zoho SalesIQ’s detailed visitor tracking features.

It lets you see not just where a visitor landed first and how long they stayed, but also every page they checked out, how much time they spent, and any chats they started or ended.

It’s like having a superpower to understand and connect with your visitors better.

Give Zoho SalesIQ a try for free

Try Zoho SalesIQ for free

4. Zendesk

Best for: eCommerce businesses, sales teams, and customer support teams

Pricing: $25/user/mo – $149/user/mo

Zendesk is a customer service platform designed to help businesses improve their customer support efforts.

It offers a suite of tools aimed at enhancing customer engagement and streamlining support operations.

Features

• AI-powered bots
• Predefined auto responses
• Advanced widget customization
• Chat routing
• Inactivity messages
• Chat transfer
• Customer satisfaction tracking
• Automatic chat translation
• Conditional flows
• Knowledge base management
• Self-service options
• Sentiment detection
• Offline chat
• Chat history
• Visitor banning
• Ticketing system

Zendesk vs. Userlike

Criteria	Zendesk	Userlike
Best For	eCommerce businesses, sales teams, and customer support teams	Customer support and sales teams
Standout Feature	Advanced widget customization	Detailed visitor info
Pricing	$25/user/mo – $149/user/mo	$130/mo – $350/mo

Conclusion

I like Zendesk for a few reasons, particularly its extensive feature set. Among these, the options for advanced widget customization, transferring chats between agents, and handling multiple chats at the same time stand out.

5. Pure Chat

Best for: customer support and sales teams

Pricing: $49/user/mo – $99/user/mo

Pure Chat is a live chat software designed to help businesses communicate in real-time with their website visitors.

Features

• Canned responses
• Trigger-based actions & alerts
• Proactive invitations
• Chat transcripts
• File sharing within chat
• Advanced widget customization
• Contact tagging
• Visitor tracking
• Visitor banning
• Chat branding
• Real-time analytics

Pure Chat vs. Userlike

Criteria	Pure Chat	Userlike
Best For	Customer support and sales teams	Customer support and sales teams
Standout Feature	Trigger-based actions and alerts	Detailed visitor info
Pricing	$49/user/mo – $99/user/mo	$130/mo – $350/mo

Conclusion

Teams enjoy Pure Chat because it helps them catch visitors’ attention at the perfect moment with automated triggers and notifications.

4. Intercom

Best for: sales, marketing, and customer support teams

Pricing: $39/user/mo – $139/user/mo

Intercom is a popular customer communication platform that enables businesses to engage with their customers through various channels in real-time.

Features

• Customizable chatbots
• Targeted messaging
• Sentiment analysis
• Customer feedback collection
• Automatic conversation routing
• Chat translations in 43 languages
• Knowledge base management
• User feedback collection
• Help desk & support tickets
• Self-serve support
• Targeted chat invitations
• Conversation snippets
• Automated workflows

Intercom vs. Userlike

Criteria	Intercom	Userlike
Best For	Sales, marketing, and support teams	Customer support and sales teams
Standout Feature	Automatic conversation routing	Detailed visitor info
Pricing	$39/user/mo – $139/user/mo	$130/mo – $350/mo

Conclusion

Based on what I observe, Intercom is a powerhouse for customer communication, and it’s loaded with advanced features like sentiment analysis, targeted chat invitations, and automatic conversation routing.

7. JivoChat

Best for: sales, customer support teams, and eCommerce brands

Pricing: Free – $38/agent/mo

JivoChat is a live chat platform designed to facilitate real-time communication between businesses and their customers.

It aims to enhance customer support, sales, and engagement through its chat interface.

Features

• Custom chat widget
• Website visitor monitoring
• Proactive chat invitations
• Offline messaging
• Chat history
• Pre-chat & in-chat contact info collection
• File sharing
• User feedback collection
• Chat translations in 90+ languages
• Canned responses
• Message sneak peek
• Spam protection
• Chat transfer between agents

JivoChat vs. Userlike

Criteria	JivoChat	Userlike
Best For	Sales, customer support teams, and eCommerce brands	Customer support and sales teams
Standout Feature	Chat translations in 90+ languages	Detailed visitor info
Pricing	Free – $38/agent/mo	$130/mo – $350/mo

Conclusion

I like JivoChat because it has a lot of practical features. It lets you collect contact info before and during chats, translate chats into over 90 languages, and even block spam messages.

Sign up to JivoChat for free today!

Try Zoho JivoChat for free

Which Userlike alternative should I use?

tawk.to is an excellent option for customer support teams and small businesses seeking a reliable live chat platform, offering a wide range of features including customizable widgets, automated triggers, and multi-language support—all for free.

Alternatively, ideal for sales and customer support teams, LiveChat offers customizable chat widgets, automated greetings, and real-time sentiment analysis, along with a 14-day free trial.

A quick recap of Userlike alternatives:

1. Tawk.to
2. LiveChat
3. Zoho SalesIQ
4. Zendesk
5. Pure Chat
6. Intercom
7. JivoChat