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HelpCrunch
- 14-day free trial
- 30+ integrations
- User-friendly interface
- iOS and Android apps
- No free plan available
- Integrations can be glitchy
HelpCrunch is a popular customer communication platform featuring live chat and chatbot, a knowledge base, pop ups, and automated email marketing.
Let’s explore features, setup, operation, features, pricing, and alternative apps.
SMB Guide’s Verdict for HelpCrunch
We rate HelpCrunch 8.5 out of 10. Features like the help desk and email support make it far more useful than a simple chatbot widget, but users did report a few persistent problems.
| Factor | Rating (out of 10) |
|---|---|
| Pricing & Plans | 9.5 |
| Real-Time Messaging & Canned responses | 8 |
| Live Chat AI & Natural Language Processing (NLP) | 7.5 |
| Customizable Chat Widgets | 8.5 |
| Visitor Tracking and Analytics | 8 |
| User Interface and User Experience | 9 |
| Integrations and Compatibility | 7.5 |
| Customer Support | 8.5 |
| SMB Guide Rating | 8.5 |
SMB Guide utilizes a comprehensive set of evaluation criteria for reviewing software to keep our reviews unbiased for our readers. For more information, see our evaluation criteria.
Pricing & Plans
Start with a 14-day free trial (no credit card required), then you have three plans to choose from.
Each higher plan adds capabilities: the number of widgets you can create, messenger channels, chatbot flows, and more.
Here are the prices, features, and add-ons for each plan.
Basic
HelpCrunch’s Basic plan is an inexpensive way for startups and small businesses to provide consistent online customer service and enhance marketing without hiring.
The base price does not include emails, but you can add that service for a reasonable price.
Price
- $12 per month, per user
Features
- 1 widget
- 15 messenger channels
- 3 auto messages
- 3 popups
- No chatbot
- 20 AI Editor requests
- Monolingual knowledge base
- Full customization
- Basic automation
- HelpCrunch branding
- No WhatsApp channel
- Live chat support
Who it’s for: HelpCrunch Basic package is perfect for startups and small businesses.
Pro
When your business starts to grow and your customer service needs increase, the Pro plan offers a lot more service with a relatively small price tag.
Emails are not included, but can be added on for an additional price.
Price
- $20 per month, per user
Features
- 5 widgets
- 25 messenger channels
- 25 auto messages
- 25 popups
- 15 chatbot flows
- 50 AI Editor requests
- Multilingual knowledge base
- Advanced customization
- Advanced automation
- No HelpCrunch branding
- WhatsApp channel
- High priority live chat support
Who it’s for: The Pro plan is designed to meet the needs of a small business in growth mode.
Unlimited
The unlimited plan is just that – nearly everything is unlimited. The plan includes 50,000 emails and a personal onboarding assistant to help you get up and running.
Price
- $495 per month for unlimited team members
Features
- Unlimited widgets
- 100 messenger channels
- Unlimited auto messages
- Unlimited pop ups
- Unlimited chatbot flows
- Unlimited AI Editor requests
- Multilingual knowledge base
- Advanced customization
- Advanced automation
- No HelpCrunch branding
- WhatsApp channel
- Personal onboarding assistant
Who it’s for: For bigger organizations, the Unlimited plan can provide all the AI chatbot services you need.
HelpCrunch offers live chat, chatbot, knowledge base, popups, and email marketing tools for building strong customer relationships.
Real-Time Messaging & Canned Responses
With HelpCrunch, you can set up your chatbot to offer real-time messaging with fully automated proactive messages based on user behavior.
For example, a clothing retailer might set up a bot triggered when a customer adds a pair of jeans to the shopping cart offering information about similar items on sale or the latest tops.
Canned responses are pre-written answers to common questions; basically self-service problem-solving for the customer. Customers get an instant response while your service reps deal with more pressing questions – a win/win scenario.
Live Chat AI & NLP
HelpCrunch chat widget includes support for several languages for online and offline modes. To expand language choices more, you can integrate the HelpCrunch API with the Polly API for natural language translation in almost any language.
Customizable Chat Widgets
When you sign up for a free trial account, you’re taken to the chat widget builder. Here’s a walkthrough of how to build a HelpCrunch chatbot.
First, a few basic questions about what type of bot you want to build, i.e. customer service or marketing. The next screen includes customization of color, position, icon shape, preferred language, and welcome text.
Here’s what it looks like:
I made some choices and uploaded a fake business logo (it’s a white egret orchid) and avatar (AI Barbie). Here’s what it looks like so far:
Next up, cut-and-paste code for your website, Google Tag Manager, WordPress, or Shopify.
At the bottom of the page, a chatbot offers help with installation. Finally, you install the widget on your site, then check back for instructions on connecting it to your knowledge base and building out the chats.
It’s that simple.
Visitor Tracking and Analytics
HelpCrunch has built-in user data tracking, including:
- User information – displays personal and contact details
- Conversations – list of closed chats by customer. Closed chats are automatically added.
- Custom data – data forwarded from your website chat widget to your HelpCrunch account using User Authentication Mode.
- Chat notes – where you can add notes to customer records.
- User path – tracks the customer journey from where their first visit originated, the number of times they visited, and more.
- User actions – a list of actions the user has performed.
You can also integrate HelpCrunch with Google Analytics for additional data crunching.
User Interface and User Experience
At each step along the way, a video pops up to introduce each component and walk you through how everything works.
Integrations and Compatibility
HelpCrunch offers integration with many popular apps, but users report some integration issues.
Here’s the complete list of HelpCrunch integrations:
- HubSpot
- Salesforce
- Pipedrive
- Jira
- Segment
- Aircall
- Prestashop
- Magento
- Twilio
- Tumblr
- Squarespace
- Jimdo
- SpaceCraft
- Shift4shop
- OpenCart
- Big Cartel
- Zendesk
Customer Support
Most users report that HelpCrunch customer service is great. The free and low-cost plans have support via live chat, and Unlimited accounts get personal service from a dedicated representative.
HelpCrunch — Unique Features
Unlike most chatbot apps, HelpCrunch offers additional features that help customers follow leads and make sales. Email automation allows agents to email follow-ups from the chat or create event-triggered automated email sequences to support onboarding or marketing campaigns.
The built-in help desk feature helps organize communications, prioritize actions, distribute tasks, and manage customers.
What the Experts Say About HelpCrunch
- Trustradius rating: 8.3/10 (8 ratings)
- Capterra rating: 4.8/5 (183 ratings)
- G2 rating: 4.7/5 (203 ratings)
Initially, we tracked our user behavior of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA’s and have seen significant growth in sales.
Bhushan, Marketing Head – Verified Capterra review
I have tried virtually most of the customer service software out there, zend desk, helpcrunch, freshchat and name it. I tried all of them for more than a year before deciding that HelpCrunch is the solution we need. I can begin to list the Pros and Cons of all of these software but I wont go into that. HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime. They treat you like a family. They continue to allow me test their software even when my trial has expired. Like I said above, the only issue I see with this software is the shortcut on mobile and I hope it is resolved soon.
Tijan, CEO – Verified Capterra review
HelpCrunch Alternatives
Is HelpCrunch what you’re looking for? It’s a great chatbot widget and offers a few additional features, but you may be looking for something different.
Here are some alternatives to check out.
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4.7
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3.9
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4.3
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$20/user/mo - $59/user/mo
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$39/user/mo - $139/user/mo
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$25/user/mo - $149/user/mo
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LiveChat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. The user interface is highly intuitive and easy to use, which can significantly enhance the efficiency of customer support teams.
As for pricing, LiveChat’s plans start at $20/month per seat when billed annually, making it competitively priced compared to HelpCrunch.
Sign up to LiveChat for free today
Intercom
Intercom is a Conversational Relationship Platform (CRP) that delivers conversational, messenger-based experiences across the customer journey.
Intercom pricing starts at $39/agent/user, making it more expensive than HelpCrunch.
Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software to foster better customer relationships.
It offers more diverse filtering for ticket dashboard views, making it easier for support teams to prioritize and manage customer inquiries.
It also has an extensive customer base, indicating a strong reputation and wide usage across various industries.
Other options: Best HelpCrunch Alternatives
Getting Started with HelpCrunch
HelpCrunch is a good way to get started with a chatbot widget, and cheap enough for solopreneurs or small businesses on a budget.
It’s versatile enough to help out with customer support, sales, and lead generation. It’s one of the easiest live chat widget generators on the market.
Start your 14-day free trial of HelpCrunch today!
FAQs
What is HelpCrunch?
HelpCrunch is a communication platform featuring live chat, chatbots, email marketing automation, and a help desk in an integrated solution.
HelpCrunch helps companies answer customer queries and increase lead generation.
How much does HelpCrunch cost?
Following a 14-day free trial, HelpCrunch pricing starts at $12/team member/month, which includes no email support (that’s extra).
Does HelpCrunch have a CRM?
No, although HelpCrunch does collect some customer data, it does not have a fully featured CRM.
HelpCrunch offers live chat, chatbot, knowledge base, popups, and email marketing tools for building strong customer relationships.
HelpCrunch
HelpCrunch offers live chat, chatbot, knowledge base, popups, and email marketing tools for building strong customer relationships.
Product Brand: HelpCrunch
4.3
