7 Best Chatfuel Alternatives & Competitors

Chatfuel is a platform that enables users to create chatbots for Facebook Messenger, Instagram, and WhatsApp.

Although it lets users create interactive experiences, Chatfuel comes with some drawbacks you must know about.

Getting Chatfuel up and running might confuse some users. This makes it harder for users to start using the platform smoothly.

Then, sometimes, Chatfuel’s servers can get sluggish when many users are using it. So, users might have to wait longer for their chatbots to respond.

I’ll introduce you to 7 Chatfuel alternatives that offer a better experience for building and deploying your chatbots.

1. Manychat

Best for: lead generation professionals, eCommerce businesses, and agencies

Pricing: Free – $15/mo

Manychat is a chat marketing platform that allows businesses to create chatbots for Facebook Messenger and Instagram.

With Manychat, users can design and deploy chatbots that can interact with users, helping automate conversations, collect information, and deliver content.

Features

• Automated conversations
• Contact segmentation
• Live chat for Messenger & Instagram DM
• Custom chatbot flows
• Automated drip sequences
• Custom keyword triggers
• Campaign templates by industry
• A/B testing
• Customizable website widgets
• Built-in analytics tools

Manychat vs. Chatfuel

Criteria	Manychat	Chatfuel
Best For	Lead generation professionals, eCommerce businesses, and agencies	eCommerce businesses and SMBs
Standout Feature	Live chat for Facebook Messenger	Triggering flows from live chat
Pricing	Free – $15/mo	$14.39/mo – $300/mo

Conclusion

Businesses use Manychat to automate Facebook Messenger and Instagram DM answers through a list of keywords.

This helps automate ready-made answers to common questions that people often ask. It’s also beneficial for customer service and support since it can respond with pre-defined sequences of messages.

Sign up for Manychat for free

Try Manychat for free

2. ChatBot

Best for: customer service, lead generation, and eCommerce teams

Pricing: $65/mo – $499/mo

ChatBot is a help desk platform that allows teams to streamline every aspect of their customer service processes and shorten the resolution time.

Features

• Customizable chat widget
• Chatbot testing
• Customizable templates
• Real-time analytics
• Automatic user data collection
• User segmentation
• Chat archiving
• Quick replies
• A/B testing
• Transfer to agent
• Ticketing system
• Chat tagging
• Chat transcripts
• Button type & position
• Card & carousel
• Attachments

ChatBot vs. Chatfuel

Criteria	ChatBot	Chatfuel
Best For	Customer service, lead generation, and eCommerce teams	eCommerce businesses and SMBs
Standout Feature	Automatic user data collection	Triggering flows from live chat
Pricing	$65/mo – $499/mo	$14.39/mo – $300/mo

Conclusion

ChatBot is popular for its customizable chat widget that’s used by both customer support teams and eCommerce businesses.

Plus, if a situation calls for human help, ChatBot can connect users to a human agent. It also lets you label and group all chats in the archives, making it easier to keep track of conversations.

Start your free trial of ChatBot

Try ChatBot for free

3. Customers.ai

Best for: customer support teams, eCommerce businesses, and lead generation agencies

Pricing: Free – $799/mo

Customers.ai is a platform that uses AI to automate sales outreach and find potential customers.

It can identify visitors on your website, even if they don’t share their details, by their email addresses. You can then use it to create and send automated sales emails.

Features

• Live chat widget
• Multi-channel chatbot
• Webchat automation
• Conversation routing
• Unified inbox
• Audience segmentation
• Chatbot analytics
• Keyword-based triggers
• Attachments
• B2B contact capture

Customers.ai vs. Chatfuel

Criteria	Customers.ai	Chatfuel
Best For	Customer support teams, eCommerce businesses, and lead generation agencies	eCommerce businesses and SMBs
Standout Feature	Keyword-based triggers	Triggering flows from live chat
Pricing	Free – $799/mo	$14.39/mo – $300/mo

Conclusion

Customers.ai is an omnichannel chatbot platform that offers a custom live chat widget. One thing I really like about it is the team inbox feature.

With this, you can manage all your conversations from various sources like your website, Facebook Messenger, SMS, and apps, all from one place.

Start your free trial of Customers.ai today

Try Customers.ai for free

4. Respond.io

Best for:  customer support teams and eCommerce businesses

Pricing: $99/mo – $299/mo

Respond.io is a customer conversation management platform that offers tools for managing conversations across various messaging channels such as WhatsApp, Facebook Messenger, WeChat, and more.

Features

• Website chat widget
• Multi-channel messaging
• Canned responses
• Chatbot automation
• Support routing & assignment
• Shortcuts trigger
• Team inbox
• Prebuild automated processes for agents
• Conversation history
• Message tagging
• Chat routing

Respond.io vs. Chatfuel

Criteria	Respond.io	Chatfuel
Best For	Customer support teams and eCommerce businesses	eCommerce businesses and SMBs
Standout Feature	Prebuild automated processes for agents	Triggering flows from live chat
Pricing	$99/mo – $299/mo	$14.39/mo – $300/mo

Conclusion

Customer support teams use Respond.io to quickly reply to customer questions and improve how long it takes to solve problems by using automated messaging and canned responses.

5. Gorgias

Best for:  eCommerce businesses and customer service teams

Pricing: $10/mo – $900/mo

Gorgias is a customer support automation platform that streamlines communication across various channels like email, chat, and social media, integrating with e-commerce platforms to provide efficient responses and personalized customer interactions.

Features

• Chat widget
• Chat campaigns
• Intent & sentiment detection
• Auto-reply outside of business hours
• Chat flows
• Email capture
• Dynamic wait times
• Individual agent availability
• Automatic online/offline status
• Quick responses
• Help Center / FAQ
• Satisfaction survey
• Live statistics
• Advanced behavioral triggers (e.g. exit intent)
• Retarget shoppers based on past purchases
• Audience segmentation
• Advanced customization

Gorgias vs. Chatfuel

Criteria	Gorgias	Chatfuel
Best For	eCommerce businesses and customer service teams	eCommerce businesses and SMBs
Standout Feature	Advanced chat customization	Triggering flows from live chat
Pricing	$10/mo – $900/mo	$14.39/mo – $300/mo

Conclusion

eCommerce businesses use Gorgias to deliver automatic responses to frequently asked questions.

Plus, through interacting with the website chat widget, users can get information like order status, and shipping updates, and even receive personalized product recommendations.

Start your free trial of Gorgias today

Try Gorgias for free

6. Landbot

Best for:  customer support teams and lead generation specialists

Pricing: Free – €400/mo

Landbot is a platform that allows users to create conversational interfaces for websites. It enables the creation of chatbots without the need for coding skills.

Features

• Chatbot widget
• Chatbot templates
• Survey creation
• Conversational flows
• Rich media support
• User segmentation
• Human takeover
• Team inbox
• Variables & formulas
• Conditional logic
• WhatsApp chatbots
• Facebook Messenger chatbots
• Integration with external tools
• Analytics & reporting

Landbot vs. Chatfuel

Criteria	Landbot	Chatfuel
Best For	Customer support teams and lead generation specialists	eCommerce businesses and SMBs
Standout Feature	WhatsApp and Facebook Messenger chatbots	Triggering flows from live chat
Pricing	Free – €400/mo	$14.39/mo – $300/mo

Conclusion

Landbot is a tool that helps make chatbots without needing to know how to code, making it really simple to create smooth conversations.

Companies mainly use Landbot to create chatbots for helping customers, getting feedback from users, and making surveys for new services or finding ways to make their services better.

Sign up for Landbot for free

Try Landbot for free

7. Tidio

Best for: small businesses, eCommerce companies, and marketing agencies

Pricing: Free – $499/mo

Tidio is a helpdesk and live chat software that allows businesses to engage with their website visitors in real-time.

Features

• Visual chat builder
• Live typing
• Attachments
• Conversation history
• Canned responses
• Post communication surveys
• Responding when operators are busy
• Operating hour
• Live visitor list
• Customer satisfaction measuring
• Greeting messages
• Tickets from chats
• Transcripts
• Rich media support
• Message analytics
• Chat triggers to create workflow
• Mobile-specific actions

Tidio vs. Chatfuel

Criteria	Tidio	Chatfuel
Best For	Small businesses, eCommerce companies, and marketing agencies	eCommerce businesses and SMBs
Standout Feature	Live visitor list	Triggering flows from live chat
Pricing	Free – $499/mo	$14.39/mo – $300/mo

Conclusion

Teams use Tidio to enhance their customer support by quickly providing pre-written responses to address common questions.

Plus, Tidio functions as a customer database, allowing you to centralize your customer information via tags and contact properties for a more personalized service.

Sign up for Tidio today for free

Try Tidio for free

Which Chatfuel alternative should I use?

If your business needs a live chat system for Facebook Messenger and Instagram DM, Manychat is an excellent tool that can help you provide your customers with real-time assistance and drive sales.

If you’re in customer support, running an online store, or generating leads, you should give ChatBot a try. It’s a platform powered by AI that automates sales outreach and helps you find potential customers.

A quick recap of Chatfuel alternatives:

1. Manychat 
2. Customers.ai 
3. ChatBot 
4. Respond.io 
5. Gorgias 
6. Landbot 
7. Tidio