Customers.ai Review: Features, Pricing, & Alternatives

Our Verdict

Explore our in-depth review of Customers.ai, an intuitive platform that elevates your customer engagement and retention strategies. Discover more.

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Customers.ai Customers.ai
Software Type: Website identification platform
Best For: Businesses that want to improve customer engagement.
Pricing: Free - $799/mo
Pros:
  • 7-day free trial
  • Popular integrations
  • User friendly interface
  • Multiple software features
Cons:
  • No mobile apps
  • Lack of customer support

Are you seeking a solution to supercharge customer engagement and retention? Customers.ai could be your answer.

This innovative platform aims to transform how businesses interact with their clientele. But how effective is it really?

Our in-depth Customers.ai review will answer this question and many more, giving you the insights you need to make an informed decision.

Let’s dive in!

SMB Guide’s Verdict for Customers.ai

We rate Customers.ai 6.8 out of 10. Customers.ai is a platform with a ton of marketing and lead-nurturing features. Because it’s not a dedicated live chat/chatbot platform, it can be a bit overwhelming.

As I demoed this software, I was overwhelmed trying to figure it out. It could definitely be more user-friendly. If it’s possible to create and use canned responses, it’s unknown to me how to do it. 

Combine this with the fact that customer support is lacking, and I couldn’t even find resources to figure out what I needed to, and that’s why everything scores lower here.

FactorRating (out of 10)
Pricing & Plans5
Real-Time Messaging & Canned responses5
Live Chat AI & Natural Language Processing (NLP)8
Customizable Chat Widgets7
Visitor Tracking and Analytics10
User Interface and User Experience5
Integrations and Compatibility9.5
Customer Support5
SMB Guide Rating6.8

At SMB Guide, we use a comprehensive set of evaluation criteria to ensure our reviews are detailed, unbiased, and deliver value to our readers.

Pricing & Plans

Customers.ai offers three pricing plans to choose from. You can try all the features for free for seven days for up to 5,000 contacts. The plans range from $225/month to $899+/month.

Customers.ai pricing

Starter

The basic plan Customers.ai offers.

Price

  • Starts at $225/month

Features

  • Website visitor ID X-Ray Pixel
  • Advanced X-Ray settings
  • Email automations
  • Signs of life detector
  • AI copywriting

Who it’s for: Businesses who are just getting started.

Pro

The mid-tier plan that offers more features.

Price

  • Starts at $475/month

Features

  • Everything in starter, plus:
  • B2B contact capture
  • Contact enrichment
  • Restore Meta ad retargeting audiences
  • Email deliverability tools
  • Unlimited integrations

Who it’s for: Growing businesses that require more features.

Advanced

The top-tier plan Customers.ai offers.

Price

  • Starts at $899/month

Features

  • Everything in Pro plus:
  • Customer Success Manager
  • Enterprise email sending infrastructure

Who it’s for: Businesses that want to take advantage of everything Customers.ai has to offer.

Customers.ai

Capture anonymous website visitor data, track the customer journey, and turn visitors into revenue.

Sign up free

Real-Time Messaging & Canned Responses

I was really confused about this aspect of the tool until I found the “Old Features” section. I don’t know if that means the features will eventually be going away or if they’ve changed the core focus of this software.

In the old features section, there were a ton of options to create chatbots, but I didn’t see anywhere to create canned responses. 

In the Old Features Section, I found both Chat Starters and Dialogue Library, which suggested that I would have access to canned responses – but both took to me to chatbot builders, not canned responses.

This leads me to believe the tool cannot be used for actual live chat.

Live Chat AI & NLP

You’ll have to spend time creating workflows in the bot builder to get the most out of it. With you, can set up:

  • Website Chat Widgets
  • Facebook Page Welcomer
  • Facebook Comment Guards
  • Share Links
  • Landing Pages
  • Advanced Facebook Opt-ins
  • Instagram DM Responder
  • Instagram Comment Guard
  • Instagram Story Mentions
  • Instagram Story Reactions
  • Instagram Live
  • SMS Keywords
  • SMS Opt-in Popups

Customizable Chat Widgets

You can customize the chat widget on your website to a certain degree.

Customers.a chat widget customization

You can choose whether there’s a “Let’s chat” button or not, making it static or interactive. I saw nothing to customize the colors, logo, etc.

Visitor Tracking and Analytics

Customers.ai has an extensive Analytics view, broken down into:

  • X-Ray Pixels
  • Outreach
  • Bot
  • Ads
Customers.ai analytics

For the purpose of this review, I looked specifically at Bot Analytics. You can see:

  • Total contacts by platform
  • Contacts by source
  • Daily contacts/sessions
  • Daily contacts by platform
  • Top dialogues
  • Unanswered questions
  • Q&A Keywords triggered

User Interface and User Experience

I am a fairly tech-savvy person, having spent years reviewing a ton of different SaaS platforms, not just for this website. Even when others find something more difficult to use, I can usually figure it out pretty quickly. 

This tool? Not so much. The whole concept of “Old Features” in the menu threw me for a loop. It looks simple at first glance, but when it comes to evaluating the chat bot part, it is such a small piece of the overall product.

I feel like this made the whole experience more complex than it needed to be.

Integrations and Compatibility

Customers.ai has a wide range of integrations, including:

  • Email Outbound Tools: Gmail, Microsoft, SendGrid, manually connected emails
  • CRM Connections: Klaviyo, Google Sheets, Zapier, JSON Webhooks, Mailchimp, SalesForce, Sendlane
  • Contact Suppression: Google Sheets, CSV, Manually add emails/domains
  • Facebook
  • Slack notifications
  • X-Ray Pixel

Customers.ai is a web-based platform, accessible from any device with an internet connection. No mobile apps are available.

Customer Support

Customer support appears to be severely limited. I couldn’t find a customer support email address. The only thing I was able to find is the Help Docs material, which covers quite a bit.

There is no live chat available.

Customers.ai — Unique Features

Customers.ai is more than just a chatbot tool. It’s a sales reach automation tool and prospecting data platform that caters to midmarket B2C and B2B businesses.

It’s designed to help marketers and sales teams identify their anonymous website visitors, provide meaningful content, and keep customers updated through personal alerts.

What the Experts Say About Customers.ai

At the time of this writing, Customers.ai had the following reviews:

  • G2 rating: 4.8/5 (300+ ratings)

Customers.ai is great at figuring out who’s checking out our website. It’s like having a secret decoder for anonymous visitors – we can see what they’re interested in and reach out to them with tailored messages. The email templates are a lifesaver; they make it easy to send personalized campaigns without a lot of fuss. Plus, it plays nice with the other tools we use.

Colin P., Practice Director – Verified G2 review

Running an online apparel shop, but our customer service is only available until 8 PM, so queries and comments past 8 PM are left unanswered. That was before we used MobileMonkey! We don’t have to worry about unanswered inquiries and possible orders just because of our operating times. The auto DM and response feature is heaven-sent!

Diksha S., Co-Founder – Verified G2 review

Customers.ai Alternatives

Not entirely sure Customers.ai is the right solution for your company? Take a look at these alternatives.

 
 
 
4.5
4.0
3.9
Free - $15/mo
Free - $79/user/mo
$39/user/mo - $139/user/mo
4.5
Free - $15/mo
4.0
Free - $79/user/mo
3.9
$39/user/mo - $139/user/mo

Manychat

Manychat homepage

Manychat allows people to create a chatbot, particularly for Facebook Messenger or WhatsApp. It may not be the best choice for those looking for a more personalized conversation experience because it doesn’t offer the same level of AI as other competing platforms.

Manychat offers a free plan, with pricing based on the number of contacts. It’s best for businesses focused on using chatbots and live chat for sales and customer service.

Get started with Manychat for free

Freshchat

freshchat homepage

Freshchat, also known as Freshdesk Messaging, is a modern live chat software built for sales and customer engagement teams to talk with prospects and customers across channels.

It is more limited in functionality than Customers.ai. Freshchat pricing starts at free but can be as expensive as $95/agent/month.

Like Manychat, it’s best for businesses that use chatbots and live chat for sales and customer support.

Start your free trial of Freshchat today

Intercom

Intercom homepage

Customers.ai is particularly beneficial for mid-market businesses who want to identify their website visitors and nurture sales leads. Intercom, on the other hand, addresses immediate customer issues and is more geared toward customer service and support.

Intercom pricing starts at $39/month/seat.

Getting Started with Customers.ai

Customers.ai proves to be a robust and effective platform for mid-size businesses in both the B2C and B2B sectors. It has advanced features for identifying anonymous website visitors, delivering the right content to the right prospect or customer at the right time, and keeping customers updated.

It’s a more comprehensive customer engagement tool that includes live chat as one of its core features but offers more overall. 

Boost your customer engagement efforts by signing up for a free trial today.

FAQs

Who is the founder and CEO of Customers.ai?

The founder and CEO of Customers.ai is Larry Kim. He is well-known in the tech industry, and he is also known for founding WordStream, which was acquired by USA Today for $150 million in 2018.

He has been recognized multiple times as Search Marketer of the Year and is a top columnist for Inc. Magazine.

Who are the typical users of Customers.ai?

Businesses that aim to enhance customer engagement and retention, including companies interested in leveraging AI.

What languages does Customers.ai support?

According to GetApp.com, Customers.ai only supports English.

Customers.ai

Capture anonymous website visitor data, track the customer journey, and turn visitors into revenue.

Sign up free
Customers.ai

Capture first-party data, sync visitors to remarketing audiences, track the customer journey, and turn your anonymous website visitors into customers.

Product Brand: Customers.ai

Editor's Rating:
3.4

Lucinda has spent the last 15 years working from home as a freelance writer and WordPress designer, and throughout her career, she has worked directly with several digital marketing agencies with clients in the SaaS space, ranging from e-commerce platforms to procurement software.