Customer Support

Learn about the best customer support softwares, comparison guides, versus articles, and customer support tips for small businesses.

What is a Chatbot? Definition, Examples, & How It Works

What is a chatbot?  If you’ve been on a website that seems to have 24-hour chat-based support, you’ve probably encountered a chatbot already.  Chatbots are ...

Donny Gamble

What is Live Chat? Definition, Examples, & How It Works

Picture this: a customer has just received an item that they ordered from your website – only to realize that it’s the wrong size or ...

Donny Gamble

20+ Emerging Customer Service Trends

Years of unprecedented changes have reshaped the world of customer service. We’re beginning to see the full impact of the COVID-19 pandemic, supply chain disruptions, ...

Rhiannon Stone