Customer Support

Learn about the best customer support softwares, comparison guides, versus articles, and customer support tips for small businesses.

Intercom Review: Features, Pricing, & Alternatives

Intercom is a communications platform for your team and your customers with an integrated help desk. AI-powered responses provide fast, accurate answers. Want a deep ...

Lucinda Honeycutt

LiveChat Review: Features, Pricing, & Alternatives

The LiveChat software boosts lead generation, sales, engagement, user experience and satisfaction. It’s an easy yet effective technique to expand your company and achieve success. ...

Beatrice Manuel

Smartsupp Review: Features, Pricing, & Alternatives

In the dynamic online business realm, website visitors expect effective communication from business owners.  For service providers, e-commerce sites, and others, Smartsupp provides a user-friendly ...

Beatrice Manuel

Zendesk Review: Features, Pricing, & Alternatives

Zendesk is a cloud-based customer support platform that enables organizations to deliver seamless and personalized assistance. Zendesk allows you to communicate with your customers via ...

Beatrice Manuel

20+ Staggering Chatbot Statistics & Future Trends

Chatbots are software applications that use artificial intelligence and natural language processing to interact with humans via text or voice. They are becoming increasingly popular ...

Beatrice Manuel

How to Become a Live Chat Agent + 6 Best Places to Find Jobs

Remote jobs are replacing in-office work for their flexibility and time savings.  If you’re interested in a job that can be done remotely, but aren’t ...

Donny Gamble

20+ Essential Live Chat Statistics & Future Trends

Live chat is a type of online interaction that allows customers to communicate with businesses in real-time. It may be used for a variety of ...

Beatrice Manuel

Chatbots vs. Conversational AI: Is there a difference?

With both chatbots and conversational AI tools on the rise, you may be curious to know the difference between the two. While chatbots have been ...

Donny Gamble

Chatbot vs. Live Chat: Which is better for customer service?

We all know that keeping customers happy is the backbone of customer service. Chatbots are becoming increasingly popular as a way for businesses to answer ...

Donny Gamble

15 Data-Driven Benefits of Live Chat for Customer Service

Customer service is an enormous part of any successful business.  In fact, the customer experience determines the likelihood of customer spending. Customers are willing to ...

Donny Gamble

8 Types of Chatbots That Can Help Grow Your Business

An emerging technology that is seriously improving business growth across multiple fields is chatbot software.  Chatbots are revolutionizing businesses in more ways than one. If ...

Donny Gamble

Top 15 Benefits of Chatbots for Your Customers & Business

Technological advancements happen so quickly in business that it can be hard to keep up!  Many businesses are leveling up their customer interaction game by ...

Donny Gamble

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