7 Best Front Alternatives & Competitors

In the rapidly advancing digital world, communication tools like Front have become indispensable.

However, despite its popularity, Front has drawbacks, such as high costs and complex integrations, which may prompt businesses to seek more viable alternatives.

Among the many options available, Freshdesk stands out as a top contender due to its user-friendly interface and robust features.

As a seasoned SaaS reviewer with years of experience analyzing and comparing software solutions, I bring a wealth of knowledge to help you make an informed decision.

My insights are based on extensive research, hands-on testing, and feedback from users in diverse industries.

Keep reading to discover more about the best alternatives to Front and why they could be the perfect fit for your business needs.

1. Freshdesk

Best for: Freshdesk is best suited for small to medium sized businesses that require a streamlined platform for customer support and interaction.

Pricing: Free – $95/agent/mo

Freshdesk is a cloud-based customer support software that offers comprehensive solutions for businesses of all sizes. It’s known for its intuitive interface, multi-channel support, and robust ticketing system.

With Freshdesk, businesses can streamline their customer service operations, manage conversations across email, phone, social media, and chat from one place, automate repetitive work, and track performance metrics.

Its flexibility and scalability make it popular for businesses aiming to improve customer experience.

Features

• Ticket dispatch and assignment
• Automation
• Omnichannel help desk
• Artificial intelligence and chatbot capabilities

Freshdesk vs. Front

Criteria	Freshdesk	Front
Best For	Customer service teams	Service, sales, and operations teams
Standout Feature	Self-service portal	Collaborative email management
Pricing	Free – $95/agent/mo	$29/mo – $79/mo

Conclusion

Freshdesk streamlines customer conversations across multiple channels, including email, phone, social media, and website.

It includes a multi-channel helpdesk, ticketing system, automation tools, and reporting and analytics capabilities. It aims to make providing quality customer support easier and more efficient.

Start your free trial of Freshdesk

Try Freshdesk for free

2. Help Scout

Best for: Help Scout works well for any business aiming to improve their customer service experience and keep things simple for their staff.

Pricing: $25/user/mo – $50/user/mo

Help Scout is a customer support platform designed to streamline and enhance customer communication for growing businesses.

Its key features include a shared inbox, help center, and live chat software.

Features

• Shared inbox
• Customer service CRM
• Live chat
• Knoweldgebase

Help Scout vs. Front

Criteria	Help Scout	Front
Best For	Customer service teams	Service, sales, and operations teams
Standout Feature	Shared inbox	Collaborative email management
Pricing	$25/user/mo – $50/user/mo	$29/mo – $79/mo

Conclusion

Help Scout is an affordable, comprehensive customer support management tool for businesses of all sizes.

It can scale with you as you grow, covering your customer service tickets, live chat, and knowlegebase management in a single tool.

Start your free trial of Help Scout

Try Help Scout for free

3. Freshchat

Best for: Freshchat is best for sales and customer engagement teams.

Pricing: Free – $95/user/mo

Freshchat (part of the Freshworks Suite, with Freshdesk above), is a contemporary messaging software designed for customer service and sales teams.

It makes meaningful interactions with customers and potential customers easier, across multiple platforms.

It provides a unified experience that blends self-service with agent assistance.

Features

• Chatbots
• Conversation labels
• User segmentation
• Conversation switch

Freshchat vs. Front

Criteria	Freshchat	Front
Best For	Sales and customer engagement teams	Service, sales, and operations teams
Standout Feature	Context-driven AI chatbots	Collaborative email management
Pricing	Free – $95/user/mo	$29/mo – $79/mo

Conclusion

Freshchat is a customer communication platform designed for sales and support teams. You can converse with prospects and customers across various channels including messaging, live chat, email, and voice with self-service and agent-assisted options for a seamless customer experience.

With a free plan available, and a free trial on paid plans, you can test the system before making a commitment to it.

Start your free trial of Freshchat

Try Freshchat for free

4. Zendesk

Best for: It is best suited for ecommerce businesses, IT help desks, sales teams, and customer support teams.

Pricing: $25/user/mo – $149/user/mo

Zendesk is a customer service platform that helps you manage and improve their interactions with customers across various channels, such as social media, email, and chat.

It’s known for ease of use and robust integration capabilities.

Features

• Unified inbox
• Chat automation
• User sentiment identification
• Automatic chat translation

Zendesk vs. Front

Criteria	Zendesk	Front
Best For	Large customer service teams	Service, sales, and operations teams
Standout Feature	Agent workspace	Collaborative email management
Pricing	$25/user/mo – $149/user/mo	$29/mo – $79/mo

Conclusion

Zendesk offers multiple services, including a multi-channel helpdesk, live chat, call center software, and more.

The centralized system allows business to track and manage interactions with customers across various channels to ensure seamless customer support.

5. Intercom

Best for: Intercom is a great choice for any business that needs a quality solution to make customer service management easier for teams.

Pricing: $39/user/mo – $139/user/mo

Intercom is an AI-powered customer service solution designed to deliver efficient and personalized support to your customers.

It features a centralized platform with an AI-enhanced help desk that allows teams to work faster since it combines a chatbot, help desk and proactive support.

Features

• Help desk
• AI chatbot
• Proactive support
• Email marketing

Intercom vs. Front

Criteria	Intercom	Front
Best For	Customer service teams	Service, sales, and operations teams
Standout Feature	Customizable chatbots	Collaborative email management
Pricing	$39/user/mo – $139/user/mo	$29/mo – $79/mo

Conclusion

Intercom’s platform integrates a help desk, proactive support, and a chatbot with advanced ticketing workflows. All of this contributes to more efficient and effective customer service.

With real-time support and user segmentation, you can further personalize communication. And with email marketing features, you can nurture your relationships and promote engagement.

6. Gorgias

Best for: Gorgias is best for ecommerce business owners who use Shopify, BigCommerce, WooCommerce, or Adobe Commerce to run their store.

Pricing: $10/mo – $900/mo

Gorgias is a customer service platform built specifically for ecommerce businesses. It integrates with Shopify, BigCommerce, WooCommerce, and Adobe Commerce (formerly Magento).

You can centralize your customer interactions from multiple channels such as email, phone, live chat, and social media to manage everything from one place.

Features

• Centralized interactions
• Automation of common requests
• Order and ticket management
• AI features

Gorgias vs. Front

Criteria	Gorgias	Front
Best For	Ecommerce businesses of all sizes	Service, sales, and operations teams
Standout Feature	Automation features	Collaborative email management
Pricing	$10/mo – $900/mo	$29/mo – $79/mo

Conclusion

Gorgias is an ecommerce customer service platform that puts all your customer support channels into a single dashboard.

It works with the major ecommerce platforms, including Shopify, WooCommerce, BigCommerce, and Adobe Commerce.

You have the option to add automation features. Pricing scales based on your business growth, with additional ticket volume as needed.

Start your free trial of Gorgias

Try Gorgias for free

7. Drift

Best for: Drift is best suited for businesses aiming to improve customer engagement and marketing automation.

Pricing: Starts at $2,500/mo

Drift is an AI-powered buyer engagement platform designed to help marketing, sales and customer service teams have more meaningful conversations with online buyers.

It offers a comprehensive suite of features to increase your pipeline and grow revenue.

Features

• Conversational marketing
• Playbooks
• Live chat and chatbots
• Proactive chatting and transfers

Drift vs. Front

Criteria	Drift	Front
Best For	Customer support, sales, and marketing teams	Service, sales, and operations teams
Standout Feature	Custom chatbots	Collaborative email management
Pricing	Starts at $2,500/mo	$29/mo – $79/mo

Conclusion

More than just a live chat software, Drift is ideal for businesses who want to support marketing and sales in addition to customer support.

With conversational marketing, live chat, email management, and more, it is a great option for larger businesses. Because pricing starts at $2,500 a month when billed annually, it is cost-prohibitive for most smaller businesses.

Which Front alternative should I use?

Front has plenty of viable alternatives that will offer similar features for your business.

Choosing the right alternative will depend on your specific business requirements and customer service goals.

Each tool has its strengths and it’s crucial to understand how these can align with your business’s needs. Whether you need a comprehensive helpdesk solution, a tool for real-time customer engagement, or a specialized ecommerce customer service platform, the ideal solution is out there.

The best tool will not only help you manage your customer interactions, but will also enhance the overall customer experience, ultimately leading to increased customer satisfaction and growth in your business.

Quick recap of Front alternatives:

1. Freshdesk
2. Help Scout
3. Freshchat
4. Zendesk
5. Intercom
6. Gorgias
7. Drift