7 Best LivePerson Alternatives & Competitors

LivePerson is a communication platform that facilitates real-time messaging between businesses and their customers.

But, it has a few downsides to keep in mind. To begin with, the platform might seem confusing initially, requiring you to spend time reading through documentation to understand it better.

Secondly, the reports and dashboard of the platform need improvements.

Plus, LivePerson’s pricing structure isn’t transparent — you must contact them to get pricing details, which can take time.

To address these drawbacks, I’ll introduce you to 7 alternatives to LivePerson below.

1. LiveChat

Best for: sales and customer support teams

Pricing: $20/user/mo – $59/user/mo

LiveChat is a real-time customer service software that allows businesses to communicate with their website visitors and customers via live chat widgets directly on their sites.

Features

• Custom chat widget
• Message sneak-peek
• Automated greetings
• Team management tools
• Private comments
• Canned responses
• Chat translations in 45+ languages
• Chat limits
• Pre-chat surveys
• Chat history & transcripts
• Routing rules based on URL & geolocation
• Customer info
• Agent priority options
• Queue management
• AI-powered chat summaries
• Sentiment analysis
• Chat transfer
• Agent reports

LiveChat vs. LivePerson

Criteria	LiveChat	LivePerson
Best For	Sales and customer support teams	Customer service, marketing teams and eCommerce brands
Standout Feature	AI-powered chatbot	AI-powered analytics capabilities
Pricing	$20/user/mo – $59/user/mo	Request a quote

Conclusion

There are many features that make LiveChat the number one on my list, but the chat routing rules based on URL and geolocation really take the cake.

These capabilities ensure that visitors are connected with the most appropriate support agent. This obviously helps customer support teams optimize their support system and improve user satisfaction.

Sign up to LiveChat for free today!

Try LiveChat for free

2. Tidio

Best for: small businesses, eCommerce companies, and marketing agencies

Pricing: Free – $499/mo

Tidio is a customer service chatbot platform that enables businesses to connect with their customers through live chat, automated chatbots, and email marketing.

Features

• Canned responses
• Offline message
• Conversation history
• Pre-chat survey
• Fallback mechanism
• Chat triggers & conditions
• Chat transcripts
• Custom chatbot templates
• Operating hours settings
• Customer satisfaction measuring
• Real-time visitor list

Tidio vs. LivePerson

Criteria	Tidio	LivePerson
Best For	Small businesses, eCommerce companies, and marketing agencies	Customer service, marketing teams and eCommerce brands
Standout Feature	Multi-channel messaging integration	AI-powered analytics capabilities
Pricing	Free – $499/mo	Request a quote

Conclusion

It’s clear why many users are drawn to Tidio: the platform’s multi-channel messaging integration, including support for popular networks like WhatsApp, Facebook Messenger, and Instagram, makes it versatile.

Get started with Tidio for free today!

Try Tidio for free

3. Freshchat

Best for: customer support, sales, and marketing teams and eCommerce businesses

Pricing: Free – $95/user/mo

Freshchat is a modern messaging software that allows teams to manage, organize, and respond to customer inquiries through a unified platform.

Features

• Customizable chat widget
• Canned responses
• Team inbox
• Screen sharing
• Live chat translations
• Chat routing
• Proactive chat triggers
• User segmentation
• Bulk actions
• FAQs
• Task management capabilities
• CSAT survey
• Team performance report
• Real-time dashboard

Freshchat vs. LivePerson

Criteria	Freshchat	LivePerson
Best For	Customer support, sales, and marketing teams and eCommerce businesses	Customer service, marketing teams and eCommerce brands
Standout Feature	Task management capabilities	AI-powered analytics capabilities
Pricing	Free – $95/user/mo	Request a quote

Conclusion

One of the standout features of Freshchat is its ability to integrate with popular platforms like WhatsApp, Facebook Messenger, and Instagram.

This connectivity allows businesses to manage all their customer interactions from a single interface.

Start your free trial of Freshchat today

Try Freshchat for free

4. Zendesk

Best for: eCommerce businesses, IT help desks, sales teams, and customer support teams

Pricing: $25/user/mo – $149/user/mo

Zendesk is a customer service platform designed to help businesses manage their customer support interactions seamlessly across multiple channels.

Features

• Custom chat widget
• Pre-written responses
• Proactive messages
• Chat transfer between agents
• Customer details
• Interaction history
• Customer satisfaction ratings (CSAT)
• Skills-based routing
• Ticket routing & escalation
• Sentiment analysis
• Conditional flows
• Self-service portals
• Knowledge base management

Zendesk vs. LivePerson

Criteria	Zendesk	LivePerson
Best For	eCommerce businesses, IT help desks, sales teams, and customer support teams	Customer service, marketing teams and eCommerce brands
Standout Feature	Skills-based routing	AI-powered analytics capabilities
Pricing	$25/user/mo – $149/user/mo	Request a quote

Conclusion

Here’s what catches my eye: Zendesk offers a feature called skills-based routing, which I find smart. This feature automatically directs tickets to team members based on their expertise, which will lead to quicker and more accurate responses.

5. LiveAgent

Best for: customer support teams

Pricing: $15/user/mo – $85/user/mo

LiveAgent is a customer service software that assists businesses in managing and responding to customer inquiries from multiple channels.

It centralizes communications, making it easier for support teams to offer timely and effective customer assistance.

Features

• Predefined answers
• Call routing & transfers
• Chat transcripts
• Real-time visitor monitoring
• File sharing over chat
• Chat satisfaction surveys
• Chat history
• Mobile chat window
• Multi-knowledge base
• Video call functionality
• Call queueing
• Call recordings
• Gamification options
• Contact form widgets customization
• Chat sound configuration options

LiveAgent vs. LivePerson

Criteria	LiveAgent	LivePerson
Best For	Customer support teams	Customer service, marketing teams and eCommerce brands
Standout Feature	Video call functionality	AI-powered analytics capabilities
Pricing	$15/user/mo – $85/user/mo	Request a quote

Conclusion

What caught my attention with LiveAgent are its call center capabilities, especially features like call routing and unlimited call recordings.

The addition of video call functionality stands out as it not only helps increase outbound sales but also significantly improves customer satisfaction by offering a more personal touch in interactions.

Start free trial of LiveAgent

Try LiveAgent for free

6. Drift

Best for: customer support, sales, and marketing teams

Pricing: Starts at $2,500/mo

Drift is a conversational marketing platform that connects businesses with potential customers in real-time via chat.

It helps companies to engage with visitors directly on their websites, offering instant communication options.

Features

• Custom chat widget
• Automated chatbots
• Appointment scheduling
• Visitor intelligence
• Email fallback
• Targeted messaging
• Lead qualification
• Personalized playbooks
• Video messaging
• Meeting scheduling
• AI-powered conversation insights

Drift vs. LivePerson

Criteria	Drift	LivePerson
Best For	Customer support, sales, and marketing teams	Customer service, marketing teams and eCommerce brands
Standout Feature	Advanced routing capabilities	AI-powered analytics capabilities
Pricing	Starts at $2,500/mo	Request a quote

Conclusion

Drift’s routing options are really smart and advanced. For example, if a potential customer that matches certain criteria—like their company’s size or location—visits your site, Drift automatically directs them to the appropriate sales representative.

Also, if a highly valued customer comes to your website, Drift quickly alerts the assigned account manager, enabling them to contact the customer right away.

7. Front

Best for: small businesses and customer success teams

Pricing: $29/mo – $79/mo

Front is a customer communication and operations platform that brings all your external and internal communication channels into one place.

It helps teams collaborate effectively on emails, social media, and more to provide a unified response to customers.

Features

• Custom chat widget for web & mobile
• Advanced message routing
• Customizable pre-chat forms
• Commenting & internal discussions
• Customer interaction history
• Multiple knowledge bases
• Chat summaries with AI
• Custom pre-chat forms
• End user identification
• Team inbox
• Knowledge base management
• Automated rules & workflows
• 120+ integrations
• Add-ons for an extra fee

Front vs. LivePerson

Criteria	Drift	LivePerson
Best For	Customer support, sales, and marketing teams	Customer service, marketing teams and eCommerce brands
Standout Feature	Advanced routing capabilities	AI-powered analytics capabilities
Pricing	Starts at $2,500/mo	Request a quote

Conclusion

I like how Front offers detailed analytics, both for specific accounts and across the entire company.

For example, You can dive deep into team interactions with specific accounts to spot trends or potential issues or check how well different parts of your company are performing. This makes it easier to understand and improve your team’s communication.

Which LivePerson alternative should I use?

LiveChat is perfect for sales and customer support teams, and it offers a customizable chat widget, automated greetings, and canned responses to simplify communication.

Plus, features like chat translations in 45+ languages and AI-powered chat summaries make it ideal for reaching a diverse customer base and analyzing interactions effectively.

Tidio is ideal for eCommerce and sales teams, as well as customer support, with features like custom chat widgets, proactive messages, and skills-based routing for efficient customer engagement.

A quick recap of LivePerson alternatives:

1. LiveChat
2. Tidio
3. Freshchat
4. Zendesk
5. LiveAgent
6. Drift
7. Front