VideoAsk Review: Features, Pricing, & Alternatives

Looking for a proven method of capturing customer data interactively for lead generation? Try using video testimonial software. VideoAsk excels at it. 

It uses interactive video forms to collect customer feedback and contact info. However, VideoAsk has a drawback: it lacks granular performance analytics and advanced editing. 

So, how does it perform as a video testimonial software for lead generation? Let’s find out in this VideoAsk review.

SMB Guide’s Verdict for VideoAsk

VideoAsk gets an 8.5 out of 10. Here is why:

VideoAsk emphasizes user experience, video quality, and presentation. Its standout features include an extensive integration stack through Zapier and an API for developers. 

The platform offers AI video chatbots, live calls, and smart lead generation forms. It is responsive across various devices, including mobile.

However, VideoAsk has some drawbacks; it offers basic performance analytics and limited editing capabilities.

The good thing is that the platform delivers an interactive video platform for streamlining business relationships at scale. It suits businesses looking to use video testimonials to qualify leads or recruit.

Factor	Rating (out of 10)
Pricing & Plans	8
Video Quality and Presentation	8.5
Ease of Capturing and Uploading	9
Performance Analytics and Tracking	7.5
Accessibility and Responsiveness	9
User Interface and User Experience	9
Integrations and Compatibility	9
Customer Support	9
SMB Guide Rating	8.5

In this VideoAsk review, I’ve followed SMB Guide’s detailed criteria for evaluating an interactive video platform.

Pricing & Plans

VideoAsk’s pricing model is straightforward. It offers three scalable plans, including a forever-free package. The free plan provides core features like condition logic, Zapier integration, and more.

The other two are subscription plans, with the top plan offering white-label features, including custom branding. Billing is monthly or annually, with yearly payments having a 20% discount.

Let’s look at each plan and find what it offers:

Start

It is the entry plan that is forever free and offers core features of the software.

Price

• Free

Features

• Voice-to-text transcription and caption
• 20 minutes of video or audio processing monthly
• VideoAsk branded
• Zapier integration
• Conditional logic
• Stripe payment collection
• Up to 3 steps per VideoAsk
• Appointment scheduling
• Invite up to 3 users

Who it’s for: Small teams on a budget looking for a free plan offering essentials to start conversations.

Grow

It is a paid plan with upgrades from the freemium, offering advanced features.

Price

• Monthly: $30
• Yearly: $24

Features

• All features from the free plan
• 100 minutes of video processing monthly
• Data export
• Respondent tracking
• Video length control
• API and Webhooks
• Live calls
• Redirect to URL

Who it’s for: Businesses looking to build stronger conversations with their audience while optimizing custom workflows.

Brand

It is the top plan, offering white-label features and capability.

Price

• Monthly: $50
• Yearly: $40

Features

• All features in the Grow plan
• Domain white-labeling
• 200 minutes of video or audio processing monthly
• Custom branding
• Priority Support
• Invite up to 10 users
• AI Chatbot
• Unlimited steps per VideoTask

Who it’s for: Established businesses looking to put their brand in front of a larger audience and own the experience.

Video Quality and Presentation

VideoAsk records videos in full HD (1920 x 1080) by default, which ensures clear and crisp visuals for online use. The platform also emphasizes recording in a space with good natural light to enhance quality.

On sound quality, VideoAsk leverages a user’s device microphone for audio recording. The good thing is that VideoAsk recommends using external mics when recording in noisy spaces.

In the overall presentation, VideoAsk delivers a professional presentation of the recorded videos. The software allows customizing aspects like adding a background or prompts for the respondent.

For editing and customization, users looking to use external tools can use Wistia, Descript, or the VideoLeap mobile editor. VideoAsk integrates with this software, allowing seamless export with a few clicks.

Ease of Capture and Uploading

Recording video testimonials on VideoAsk is simple. The platform supports the use of webcams or smartphones. However, there is a caveat.

Users have a maximum of five minutes when recording a reply or VideoAsk step. However, if a user plans to upload a video recorded externally, it has no length limit.

The condition is that it doesn’t exceed 500MB when using a browser or 2GB through the iOS mobile app.

Now, respondents get a 2-minute time limit by default to record audio responses or initial videos. However, users on paid plans can extend the limit to five minutes.

Uploading videos onVideoAsk is seamless, and it’s compatible with (.mov, Webm, and MP4) formats. The best part is that users can upload directly from their cloud storage, such as Google Drive.

VideoAsk also provides instructions on recording videos, including the best practices.

Performance Analytics and Tracking

VideoAsk offers a broad range of metrics for users to understand their video engagement. Through the dashboard, users can view respondent interaction with their videoask on a particular device over a specific time frame.

VideoAsk also allows users to filter data by completion status, giving an overview of the entire funnel.

Something to note is that VideoAsk distinguishes between unique visits and total landings from different IPs. It helps users to understand metrics about new engagement or repeat viewers.

VideoAsk also offers device-based filtering, where users can filter responses by device type. It is handy for giving insight into content performance across multiple platforms.

Now, given that conversion tracking is lacking in VideoAsk, users can use Zapier to integrate tools like Facebook Pixel or Google Analytics. It allows users to track events like conversions and more.

Regarding dashboard usability, VideoAsk provides an easy-to-use interface. It presents data clearly, making monitoring video performance and understanding metrics easy.

VideoAsk also goes on to provide a ‘Drop-off Analysis’ feature for granular insights on where to optimize videoask flow.

Accessibility and Responsiveness

VideoAsk offers a responsive platform compatible with web apps (Mac, Windows, and Android). It also provides a dedicated iOS app for creating videoasks and viewing responses.

However, users with Android devices can only reply to respondents and view their videos. The good thing is that VideoAsk offers browser support for Firefox, Chrome, Safari, and Edge.

For mobile optimization, VideoAsk crops videos depending on the respondent’s viewing device. It allows the videos to adapt to various mobile, desktop, or tablet screens without disrupting resolution and quality.

User Interface and User Experience

The VideoAsk interface is modern with a clean layout, and the menus are clear and easy to navigate. Its focus is on conversation engagement, making creating and managing videoasks easy.

It mainly benefits non-techies who would be hesitant to record videos.

On UX, the platform facilitates personal connection through video, which helps create authenticity and trust. The platform also simplifies onboarding, providing guides allowing users to get started instantly.

Users can also opt to customize or personalize their videos on the platform. For example, they can add an end screen or tweak the color and font of their videos.

VideoAsk also offers advanced settings for further personalization. These include button border ratio adjustments, video control, auto-play options, and more.

Integrations and Compatibility

The VideoAsk integration stack is extensive, offering connections with CRM, payment processors, calendars, analytics systems, and more. The pre-built integrations include connections with Zapier.

These include HubSpot, Calendly, Stripe, Wistia, Zendesk, Facebook Pixel, Greenhouse, and Google Sheets. It allows VideoAsk to fit into multiple workflows and platforms.

Users looking to integrate custom applications will find VideoAsk has an API and Webhooks. Both are handy for creating dynamic videos and retrieving data for use with other apps.

Setting up the pre-built integrations is simple. VideoAsk provides documentation with a step-by-step guide to the integration process. However, technical expertise is necessary for custom integrations through API and Webhooks.

Customer Support

VideoAsk support channels are email and tickets only. Unlike most video testimonial software, VideoAsk lacks dedicated live chat and phone across all plans. 

The email response times can take up to 24 hours, which is slow. However, the agents offer thorough and helpful support and are knowledgeable even on technical issues.

VideoAsk also provides self-help resources, including a blog, community forum, and help center. The help center offers comprehensive tutorials and FAQs on the platform’s inner workings.

The community forum is also vibrant, where users share experiences and find solutions from peers.

VideoAsk – Unique Features

VideoAsk excels at delivering a face-to-face interactive video platform that streamlines conversations and builds business relationships.

During our evaluation, we found three features that make it stand out.

AI video chatbots

VideoAsk provides video chatbots that you can use to talk to your audience face-to-face. The chatbots use ML to understand respondents’ spoken words and answer their queries accurately.

Live calls

VideoAsk allows users to use a pre-recorded video funnel to qualify leads. If a lead is a good fit, the sales team can immediately jump in on a call. It makes it fit sales teams, where they can engage a prospect when they’re most interested.

Zapier Integration

VideoAsk integrates with Zapier, which allows users to connect to 1500+ apps to streamline their workflows. The software also provides an API and Webhooks for users with tech skills.

What Experts Say About VideoAsk

VideoAsk has received many reviews online, both positive and lukewarm, on sites like G2.com.

Here is what some users said:

• G2 rating: 4.5/5 (13+ ratings)
• Product Hunt rating: 5/5 (16 ratings)
• Capterra rating: 4.7/5 (65+ ratings)

I was hooked from the moment I learned about this software (via Typeform). Being as conversational and authentic as possible is something I’m a huge advocate of in my line of work, so VideoAsk totally speaks my language. It’s a terrific product and their support community is LEGENDARY. Two thumbs WAY up from me.

Darnell B., Growth Strategist – Verified Capterra review

The ability to connect face to face and establish a trusting relationship has been invaluable to my business. Plus, multiple checkout and payment options make it easy for customers or employees to provide information and process payments.

Edna G., Senior Technician – Verified Capterra review

VideoAsk Alternatives

While VideoAsk delivers a capable video testimonial platform for lead generation, other alternatives have unique capabilities.

Here are three that make excellent alternatives.

Trust.io

Trust.io is an all-rounded testimonial platform that offers a simple way of collecting and displaying video testimonials. Trust also provides advanced features like a teleprompter and smart forms of video testimonial collection.

Like VideoAsk, Trust integrates with marketing and CRM applications. However, unlike VideoAsk, Trust lacks a free plan. The paid plan starts at $49 monthly, which is pricier than VideoAsk.

It makes Trust suit users who prioritize creating high-quality video testimonials for lead generation.

Sign up to Trust.io today for free

StoryPrompt

StoryPrompt is a video-oriented platform that leverages asynchronous video to connect audiences with businesses. Like VideoAsk, it offers a mobile-friendly recording experience and customizable branding for testimonial requests.

StoryPrompt pricing is similar to VideoAsk’s, offering three plans, including a free package. The paid plan starts at $49 monthly but has fewer features than VideoAsk. 

It makes StoryPrompt suitable for marketing teams that want to personalize their testimonials through custom branding.

Get started with StoryPrompt today for free

Bonjoro

Bonjoro focuses on improving customer engagement through video messages and testimonials. Like VideoAsk, Bonjoro integrates with CRMs, calendars, and sales platforms. It also allows users to create custom videos to help establish customer connections.

Like VideoAsk, Bonjoro offers a forever-free plan. The paid plan starts at $39 monthly. It makes Bonjoro suitable for marketers looking to use personalized videos for outreach and sales pitches.

Start your free trial of Bonjoro

Getting Started with VideoAsk

VideoAsk by Typeform is a powerful platform for video conversations between businesses and their customers. It excels with its asynchronous video format framework for collecting and recording testimonials.

Its selling points include video templates, community forums, and video-to-text transcription. We recommend VideoAsk to businesses looking to use interactive video testimonials to streamline lead generation.

Sign up to VideoAsk for free today

FAQs