Bonjoro Review: Features, Pricing, & Alternatives

Dive into our in-depth Bonjoro review – an exceptional tool for personalized video messaging to boost customer relationships.

Though it lacks advanced analytics, our review is a gateway to understanding its key features, potential drawbacks, and strengths.

Discover how Bonjoro can revolutionize your business communication strategy.

SMB Guide’s Verdict for Bonjoro

Based on the criteria we use to evaluate video testimonial software, we give Bonjoro an 8.5/10. The fact that it lacks performance and analytics on the video testimonial side (but has plenty of options available for personalized video messaging) really brings the overall score down.

Factor	Rating (out of 10)
Pricing & Plans	9.5
Video Quality and Presentation	9
Ease of Capturing and Uploading	8
Performance Analytics and Tracking	3
Accessibility and Responsiveness	10
User Interface and User Experience	9.5
Integrations and Compatibility	9
Customer Support	9.5
SMB Guide Rating	8.5

In this Bonjoro review, I’ve followed SMB Guide’s detailed criteria for evaluating video engagement platform.

Pricing & Plans

Bonjoro offers two sets of pricing plans – one for personalized video messaging and the other for video customer testimonials. For the sake of this review, we’re looking at the two plans available for testimonials.

Free

This plan is the easiest way to start collecting and sharing customer testimonials.

Price

• $0/month
• $0/year

Features

• 10 video testimonials
• Unlimited text testimonials
• 2 website embeds
• Custom styling
• Unlimited requests
• No video time limit
• Free forever

Who it’s for: Small businesses on a budget

Pro

This plan is for those who want more video testimonials, the removal of the Bonjoro banding, and testimonials shared in more places.

Price

• $29 per month
• $20/month with annual billing

Features

• 250 video testimonials
• Unlimited text testimonials
• 10 website embeds
• Custom styling
• Unlimited requests
• No video time limit
• Remove Bonjoro branding

Who it’s for: Growing businesses that need more video testimonials

Video Quality and Presentation

I tested this by inviting myself to leave a review with another email account. I found the video and sound quality to be decent – but I would imagine it has a lot to do with the quality of the device used to record the content.

My laptop did fine, but I wouldn’t be able to necessarily say the same of a testimonial recorded on an older smartphone.

From within the platform, I did not see any way to edit the video for quality. There weren’t any tools in the dashboard that I could use, and clicking the video only allowed it to play in a lightbox window. 

The only thing I noticed you could do was choose the video’s thumbnail from generated images throughout the video.

Ease of Capture and Uploading

It was incredibly easy to capture the video testimonial. I took the link and copied it into another browser window. I was prompted to enter my name and email address.

From there, I was given the choice between a video review and a text testimonial. When I chose the video, I was prompted to choose an area with plenty of light, introduce myself, and share what I liked about the product.

When I finished recording the video, it uploaded to the platform quickly, and I went back to the portal where I instantly saw my response.

From there, I was able to choose whether or not I wanted to embed it anywhere. Mobile users are required to download the Bonjoro app to record videos on the go.

Performance Analytics and Tracking

While Bonjoro offers fairly comprehensive performance analytics and tracking for video messaging, I saw nothing of the sort for the video testimonials side of things.

I thought it may be the fact that I was on a free trial account, but even the company’s help documentation only references performance analytics and tracking on the video messaging side of things – opens, views, etc. and nothing about the testimonials.

Accessibility and Responsiveness

Bonjoro is accessible through the web, mobile web, and mobile apps for iOS and Android. During testing on my Android device, I found the videos to be responsive and easy to watch.

Quality-wise, everything remained the same from my computer to my smartphone. That said, I’m not sure the quality would be maintained if I was reliant on my mobile internet connection rather than Wi-Fi.

User Interface and User Experience

Above, you can see the main dashboard for the Testimonials product.

Clicking the “Create a New Request” button allows you to fill out the Testimonial request form, where you’ll introduce yourself to the recipient/customer, add questions, etc.

Everything else is fairly straightforward and self explanatory. The only issue I had with the platform was trying to figure out the analytics, which I discussed above.

Integrations and Compatibility

Bonjoro integrates with over 1,000 tools, which makes it a highly flexible platform. The integrations are more relevant for the video messaging side of things, rather than the testimonials part of the product, but you can use it to automate workflows, so you can automatically request testimonials after someone purchases a product, for instance.

Popular integrations include: CRM systems like ActveCampaign and HubSpot, email marketing tools like MailerLite and Mailchimp, and e-commerce platforms like Shopify.

Automating workflows comes in with Zapier, which may require a paid subscription depending on how many automations you need and the apps you use.

Customer Support

Bonjoro offers a range of support channels, including email and live chat, promising an email response within 24 hours.

The help center has a variety of documents to help you solve issues on your own, like I was able to do with the analytics issue.

Beyond the help center, the blog offers additional guidance and best practices on customer service and support. While there is no phone support available, the resources they do have available are sufficient.

Bonjoro — Unique Features

Bonjoro offers a video testimonial collection option and a separate product for personalized video options that you can use to welcome customers, demonstrate onboarding procedures, and more.

You can use both within the platform.

What the Experts Say About Bonjoro

At the time of this writing, in March 2024, Bonjoro had the following reviews:

• G2 rating: 4.8/5 (50+ ratings)
• Capterra rating: 4.6/5 (5+ ratings)
• Product Hunt rating: 5/5 (30+ ratings)

When in an organization that mostly builds relationships with customers online, it is crucial to find new ways to connect with them personally. Bonjoro has done this for us, allowing our donors to understand how much we value them, because we can easily send them a video message, saying their name, and thanking them.

Pieter V., Director – Verified Capterra review

Over all, Bonjoro has dramatically changed our partner communication and relationships for the better and I highly recommend it for all businesses, ministries, and organizations.

Christina L., Designer – Verified Capterra review

Bonjoro Alternatives

Not entirely convinced Bonjoro is the best answer for your business? Take a look at these alternatives.

Trust.io

While both platforms focus on video engagement, Trust.io offers certain features that Bonjoro doesn’t, such as: customizable widgets, video transcription and editing features, and video questions.

Pricing for Trust starts at $16 a month when billed annually or $19 a month with monthly billing. All plans come with a 14-day free trial.

Trust could be the ideal choice for businesses of all sizes, but it might be especially beneficial for those who value customization and interactivity in their video engagement strategy. It’s also a good fit for businesses that need transcription and editing capabilities for accessibility or to enhance their video content.

Sign up to Trust.io today for free

StoryPrompt

StoryPrompt is a video-oriented platform that leverages asynchronous video to connect audiences with businesses. Like Bonjoro, it offers a mobile-friendly recording experience and customizable branding for testimonial requests.

It makes StoryPrompt suitable for marketing teams that want to personalize their testimonials through custom branding.

Get started with StoryPrompt today for free

Testimonial.to

Testimonial.to offers a simplified solution for testimonial gathering and presentation, focusing on simplicity and price. Starting at $20 a month, it is an affordable choice for small enterprises and individual entrepreneurs. 

As an alternative, Testimonial.to stands out for its user-friendly approach and low cost, with a free starter package accessible. This makes it especially tempting for startups and small enterprises looking to establish a reputation without breaking the bank.

Sign up for testimonial.to for free today

Getting Started with Bonjoro

Bonjoro is a powerful tool for businesses looking to personalize their customer interactions with video or to collect video testimonials.

Whether you’re a small business or a large enterprise, Bonjoro’s features can help you connect with your audience on a more personal level, enhancing their experience with your brand. 

Ready to take your customer engagement to the next level? Give Bonjoro a try today to see the difference personalized video can make in your business.

Start your free trial of Bonjoro today

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