VideoPeel Review: Features, Pricing, & Alternatives

Our Verdict

Read our comprehensive review of VideoPeel, a powerful tool for capturing, managing, and sharing authentic video testimonials from customers.

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VideoPeel VideoPeel
Software Type: Video survey solution
Best For: Businesses for all sizes looking to capture, analyze, and share customer feedback through video testimonials.
Pricing: $9.99/mo - $399/mo
  • 7-day free trial
  • Zapier integration
  • User-friendly interface
  • Efficient testimonial collection
  • Limited editing tools
  • Slow customer support

VideoPeel is a top-tier tool for capturing and sharing user testimonial videos. While it excels at streamlining the testimonial process, its editing features could use a boost.

Keep reading our VideoPeel review as we delve deeper into its strengths and weaknesses, helping you make an informed decision.

SMB Guide’s Verdict for VideoPeel

VideoPeel comes in at 7.5 out of 10. Certain parts of the platform, such as pricing, and ease of capture and uploading, are highly rated.

The potential for poor video quality, the slow customer service, and the requirement of a third party to fully maximize integrations really bring the score down.

FactorRating (out of 10)
Pricing & Plans9.5
Video Quality and Presentation6
Ease of Capturing and Uploading9.5
Performance Analytics and Tracking8
Accessibility and Responsiveness8
User Interface and User Experience9.5
Integrations and Compatibility7
Customer Support7
SMB Guide Rating7.5

In this VideoPeel review, I’ve followed SMB Guide’s detailed criteria for evaluating video survey solution.

Pricing & Plans

VideoPeel offers four different pricing plans, which can scale up or down based on your needs. You can opt for monthly billing or get a small discount for annual billing.

VideoPeel pricing


This plan is for individuals who want to collect a few customer videos.


  • $9.99 per month
  • $4.99/month billed per year


  • Remote video capturing
  • Up to 30 videos/month
  • Up to 1 campaign
  • 40+ campaign templates
  • Automated onboarding
  • Chat support

Who it’s for: Soloprenuers or small businesses that don’t need more than one video a day, or only run one campaign.


This is for small businesses starting to collect customer videos.


  • $69 per month
  • $49/month billed per year


  • Everything in Basic, plus:
  • Unlimited videos
  • Up to 5 campaigns
  • QR codes
  • Tagging
  • Video compilation pages
  • Video carousel player
  • Custom thumbnails
  • Zapier integration

Who it’s for: Growing businesses that need unlimited videos or up to 5 campaigns


This plan is for companies ready to collect customer videos at scale.


  • $399 per month
  • $249/month billed per year


  • Everything in Pro, plus:
  • Unlimited campaigns
  • Include instructional videos in your requests
  • Collect photos, documents, etc.
  • Request signatures
  • Custom rights management
  • 5 custom URLs
  • Custom thank you pages
  • Custom media players
  • Video transcriptions
  • Video analytics

Who it’s for: Established businesses that need to collect more customer videos.


This plan is designed for growing businesses that require advanced features and collaboration.


  • Custom pricing


  • Everything in Premium, plus:
  • Multi-user collaboration
  • 10 custom URLs
  • Thank you page redirects
  • Bulk downloads
  • Single Sign-On (SSO)
  • Customer Success Manager
  • Custom MSA/SLA
  • Custom integrations
  • Customer Councils
  • AI-based customer insights
  • Video editing

Who it’s for: Larger established companies that need features like bulk downloads and multi-user collaboration.


Start collecting videos & photos from customers, employees, and candidates in less than 5 minutes.

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Video Quality and Presentation

With the free trial, I couldn’t personally test the platform’s video quality. However, AppSumo reviews expressed concern over the quality of the content.

With resolution recorded at 480 x 360 px, it is significantly lower than full HD, which results in a blurry video that affects the overall presentation.

Sound quality is largely dependent on the recording device the customer uses. VideoPeel doesn’t provide tools to enhance or optimize it.

This can result in inconsistent audio quality across testimonials. As for video editing capabilities, VideoPeel isn’t equipped with advanced video editing tools.

It does offer basic video management like sorting and tagging, but lacks features to improve the visual appeal and professional look of the videos, such as filters, transitions, text overlays, or music.

Ease of Capture and Uploading

Capturing and uploading videos is incredibly easy. Customers click the campaign link you share with them, then record and submit their content.

They do not have to sign up for an account or download an app. They can record videos with their computers or smartphones.

Performance Analytics and Tracking

VideoPeel tracks a variety of metrics, including the number of views, interactions, and conversions on your testimonial videos.

This way, you can gauge the reach and impact of your videos and determine how testimonials influence customer behavior.

The analytics dashboard provides real-time data so that users can monitor video performance and make necessary adjustments in a timely manner.

Accessibility and Responsiveness

VideoPeel is designed to be an accessible and versatile tool working across different devices and browsers. It allows customers to record testimonials directly from their smartphones or webcams without needing to download an app or sign up for an account, so the videos should be responsive to various screen sizes, including mobile devices.

Because VideoPeel is a cloud-based platform, videos should be compatible with any browser or operating system. Cloud-based platforms are designed with compatibility and accessibility in mind.

That said, the specific quality and functionality of the videos on mobile devices can depend on various factors, such as the recording device the customer uses, the resolution of the video, and the speed and reliability of the user’s internet connection.

User Interface and User Experience

When I created an account, I was given a free 7-day trial, where I had to put in billing information before I could continue. The screenshot below is what the main dashboard screen looks like.

To move forward, all I had to do was click the “Start Your First Campaign” button.

VideoPeel interface

From there, I chose my campaign type – which for the purpose of this review, I chose “Testimonials & Reviews.”

VideoPeel campaign type

Each campaign type has a template that determines the presentation, the user info collected, and the type of user-generated content the user can submit in their review or testimonial.

VideoPeel campaign template

Once you’re happy with the way the presentation looks, you can save and publish the campaign. From there, you can share it with customers however you deem necessary with the rest of your marketing efforts.

After you’ve collected a few testimonials, you can click the Media button and see a list of all responses, which you can categorize based on tags, content type, and campaign.

Integrations and Compatibility

Since VideoPeel is a cloud-based platform, it is compatible with any device with an internet connection. It does not have any native integrations, though.

You can generate an API key to integrate VideoPeel with Zapier to facilitate integrations with countless other apps.

However, depending on your specific needs, you may need to invest in a paid Zapier plan to fully leverage all your available integration options.

Customer Support

VideoPeel offers various channels for customer support. They offer a help center and a live chat option for immediate assistance on their website.

The Help Center provides advice and answers from the VideoPeel teal, including use case examples, professional insights, information about campaigns, integrations, media, plugins, and account management.

AppSumo reviews, however, show many criticisms regarding customer service. One user mentioned they’d been waiting for 10 weeks for an issue to be resolved, describing customer service as “really bad.”

Video Peel — Unique Features

VideoPeel can syndicate videos to Facebook, YouTube, Instagram, Google, Amazon, Shopify, Wayfair, and various other platforms.

What the Experts Say About Video Peel

At the time of this writing, Video Peel had the following reviews:

  • G2 rating: 4.5/5 (20+ ratings)
  • Capterra rating: 4.8/5 (10+ ratings)
  • GetApp rating: 4.8/5 (10+ ratings)

VideoPeel is a simple, easy-to-use tool that helps you collect customer videos, increase engagement, and build trust. It’s really easy to create custom campaigns for specific groups of customers.

Puneet T., Founder – Verified Capterra review

VideoPeel has not only been amazing to work but the quality of the content in the videos we are receiving is astounding. I want to be able to use VideoPeel for more projects with designers as well as Customer testimonials for future collection drops online and at I also see potential for us to use VideoPeel for styling ideas.

Andrea S., Co-founder – Verified Capterra review

VideoPeel Alternatives

Not entirely sure VideoPeel is the right solution for your video testimonial capturing needs? Take a look at these alternatives.

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Tolstoy homepage

Tolstoy is an interactive video builder and platform for companies. It allows businesses to embed shopping and other interactive videos on a website, landing page, or blog.

You can also share your Tolstoy videos in emails, texts, or on social media. Videos can be used for ecommerce, lead qualification, and hiring.

Sign up for Tolstoy for free


Bonjoro homepage

Bonjoro focuses on improving customer engagement through video messages and testimonials. Like Vouch, Bonjoro integrates with CRMs, calendars, and sales platforms. It also allows users to create custom videos to help establish customer connections.

Like Vouch, Bonjoro offers a forever-free plan. The paid plan starts at $39 monthly. It makes Bonjoro suitable for marketers looking to use personalized videos for outreach and sales pitches.

Start your free trial of Bonjoro


Vouch homepage

Vouch also offers a user-friendly interface known for its simplicity. It offers a streamlined processing for collecting, managing, and sharing video testimonials.

VideoPeel is known for its ability to capture video testimonials without requiring customers to download an app or create an account. 

Vouch pricing starts at $600/month, so it is significantly more expensive than VideoPeel. This in and of itself may mean that smaller businesses find it cost-prohibitive to use.

But, both tools can be used by businesses across all industries. Any business looking to leverage customer testimonials to build trust, enhance its online presence, and drive conversions can use either of these tools.

Book your demo of Vouch today!

Getting Started with VideoPeel

VideoPeel is a robust platform for capturing and managing video testimonials. Its unique features, such as the no-app video capturing and extensive syndication options, making it a great choice for businesses of all sizes looking to leverage the power of customer testimonials.

If you’re looking to enhance your online presence, build trust, and drive conversions, consider giving VideoPeel a try.

Start your free trial today to start your journey with authentic customer testimonials.


How does VideoPeel work?

VideoPeel is a customer advocacy video platform that streamlines the process of collecting, managing, and sharing video testimonials. It gives you a tool to invite customers to leave their testimonials without requiring them to download an app or sign up for anything. 

After customers submit their videos, you can view, sort, and tag them within the platform to keep things organized. VideoPeel also includes features for analyzing the content of your videos, allowing you to gain insights into what customers value the most about your offerings.

VideoPeel allows you to publish testimonials on numerous channels, including social media, your website, or even TV, to increase engagement, build trust, and drive sales.

When was VideoPeel founded?

According to Crunchbase, VideoPeel was founded in 2015 and is based in Lehi, Utah. Its founders are Ben Cobb, Maria Tedjamulia, and Patrick Tedjamulia.

Can I customize my VideoPeel campaign?

Customization options appear to be fairly limited, but there are over 40 campaign templates to choose from for you to customize customer testimonials collection.


Start collecting videos & photos from customers, employees, and candidates in less than 5 minutes.

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Lucinda has spent the last 15 years working from home as a freelance writer and WordPress designer, and throughout her career, she has worked directly with several digital marketing agencies with clients in the SaaS space, ranging from e-commerce platforms to procurement software.