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Trust
- 14-day free trial
- Quick setup
- Exceptional support service
- Provides video call support
- Lacks a free plan
- Limited video editor
Video testimonials are an effective and honest approach to conveying customer experiences and establishing trust with new consumers.
However, creating and organizing video testimonials may be time-consuming and difficult without the proper tools. That is why many organizations are relying on video testimonial software to simplify the process.
Trust.io is a video testimonial software that provides a framework for collecting, managing, and displaying testimonials. This helps you build a good reputation among your customers and attract more customers.
In this review, we will look at the features of Trust to determine what it can do for your business and whether it is the best option for you.
SMB Guide’s Verdict for Trust.io
SMB Guide’s overall rating for Trust is 8 out of 10.
Trust is an effective tool for showcasing the experiences and opinions your customers have had with your company in a way that fosters confidence with new customers.
The software provides a variety of features such as interactive testimonial request forms, AI testimonial generating, and configurable testimonial widgets, allowing you to create a seamless and fast process for gathering feedback from your clients.
Furthermore, It also offers great customer assistance and a variety of pricing plans to meet the demands and budgets of businesses of all sizes.
Here’s the detailed breakdown of the scoring for each factor:
In this Trust.io review, I’ve followed SMB Guide’s detailed criteria for evaluating video testimonial software.
Pricing & Plans
Trust’s different pricing plans allow you to choose a package that meets your company’s demands without paying for unnecessary features.
While Trust.io does not offer a lifetime free plan to its users, it does offer different plans for different needs. This software offers three different subscription options to its customers: Solo, Standard, and Pro.
You can choose any of the plans based on your requirements. Furthermore, there is a discount if you choose the annual billing option and you get 2 months free if you choose to pay annually.
Each package includes a 14-day free trial. If you or your company require a more complete service, Trust also provides Agency plans.
You can contact their sales staff directly to learn more about these programs.
Solo
This is the starter plan by Trust that offers one workspace and basic essential features to collect testimonials from customers.
Price
- $49 per month (billed monthly)
- $41 per month (billed annually)
Features
- 1 workspace
- 2 Ext. Rating Services
- 50 Published Videos
- Removable Branding in Widgets
- Video Editor (with Transcription & Subtitles)
- 20 Video Editor Minutes per month
Who it’s for: Freelancers, small businesses looking to collect testimonials from clients to establish their business.
Standard
The Standard package allows more workspaces and teammates and offers video call support to the users.
Price
- $99 per month (billed monthly)
- $83 per month (billed annually)
Features
- 3 Workspaces
- 5 Teammates
- 15 Ext. Rating Services
- 200 Published Videos
- Removable Branding in Widgets
- Video Editor (with Transcription & Subtitles)
- 100 Video Editor Minutes per month
- Video Call Support
Who it’s for: Small, and medium businesses looking to gather and display testimonials to build trust and gather more clients.
Pro
This plan unlocks the full feature set offered by the platform and offers significantly more workspaces and published videos.
Price
- $199 per month (billed monthly)
- $166 per month (billed annually)
Features
- 10 Workspaces
- 15 Teammates
- 50 Ext. Rating Services
- 1000 Published Videos
- Removable Branding in Widgets
- Video Editor (with Transcription & Subtitles)
- 500 Video Editor Minutes per month
- Video Call Support
Who it’s for: Businesses and growing enterprises looking to collect and display their customer feedback in an organized way.
Trust is an all-in-one testimonial solution saving you time, money, and sweat.
Video Quality and Presentation
Testimonial videos are an excellent way to demonstrate who you are and what you do to potential customers.
Trust.io is a platform that allows you to create testimonial videos quickly and on a large scale. It is a transcription-based video editing platform that assists businesses in creating compelling testimonials.
This platform allows you to select the testimonial text and remove any unnecessary silences or verbal tics. This allows you to focus on the most important parts of the testimonial, ensuring that your customers’ words are heard clearly.
This software includes a built-in video editor and offers a variety of ways to edit video testimonials. You can cut the video, add an intro, include an image or another video in the testimonials, and add an outro.
Trust allows you to make an auto transcription of your video testimonials, which you can use as a supplementary text testimonial or as subtitles for the video.
The feature for automatic transcription and subtitle functionality for testimonials and reviews on your website offered by this platform allows users to easily comprehend and interact with the evaluations and feedback offered by others.
You can make your site more accessible to people with hearing or visual impairments by providing written transcripts and subtitles.
This feature’s ease and accessibility make it a fantastic choice for organizations trying to improve their internet reputation and establish trust with potential customers.
You can also use Trust to make high-quality product demos, explainers, and training videos that will provide your customers with more information about your company.
Ease of Capture and Uploading
Trust.io is a tool for quickly and effectively creating testimonial videos on a wide scale. It is simple to use and integrates effortlessly with your marketing automation software and allows users to capture textual and video testimonials.
This software also offers a useful tool for easily creating great testimonial request forms.
Trust enables users to set up a form or a dedicated landing page where customers can give text or video comments about your company without any registration necessary. You can create smart or interactive forms.
Smart forms have a single style, but you can rearrange the order of all fields. The interactive forms also have only one style and you can change the background picture on the ‘Welcome’ page.
You can add a form to your website page so that all visitors can submit feedback or invite people via an automated email sequence, social media, SMS, live chat, or any other channel where you can share the form link.
Customers can directly submit their testimonials through this form. Forms have certain features to increase response rates. You can upload a video message to greet consumers and express gratitude for their time, include essential guidelines for reviewers and offer rewards to encourage them to complete the form.
The teleprompter tool offered by this software while uploading video testimonials is particularly great for customers. Trust has a built-in teleprompter that your customers can use to make the process smoother, more efficient, and less stressful.
It also helps customers feel more at ease in front of the camera, resulting in lively video reviews. The teleprompter scrolls can be voice or manually controlled.
The AI testimonial generator tool also helps create accurate testimonials based on customer keywords for your product or service.
Performance Analytics and Tracking
With Trust, customers can share their experience with your business, and you get the data-driven insights you need to convert more leads into high-quality customers.
Trust allows you to include proof in your entire marketing and sales strategy and keep track of your testimonials and other reviews.
When a client completes the form, you receive an immediate email notification. The dashboard allows you to keep tabs on testimonials and ratings in a centralized location without disrupting your workflow.
Accessibility and Responsiveness
Trust.io allows users to optimize appearance for both desktop and mobile devices. You can configure each testimonial request form or widget for desktop, tablet, and mobile and customize the margin, position size, font type, color, size, and thickness.
Furthermore, this platform enables you to selectively display your testimonials based on the user’s device, ensuring that your testimonials look their best regardless of the device your consumers are using.
This enables businesses to present their best side to their potential clients.
User Interface and User Experience
The user interface of Trust is quite simple, and navigating around the platform is a breeze. The layout of the platform is well-laid and you can get help at every point when getting started with the software.
It is designed in a way so that even the users with minimum tech knowledge can put it to effective use and access all features offered by the platform
Trust includes a comprehensive step-by-step onboarding guidance. After signing up and adding your website’s URL, you can install Trust by adding the Trust snippet to the code of your website and installing a WordPress plugin.
After signing up, you can access all available features listed on the left side. When a feature is clicked on for the first time, Trust walks you through an introduction with links and examples to help you learn how the feature functions.
Integrations and Compatibility
Trust’s integrations can help you enhance the effect of your customer testimonials. This platform integrates with WordPress through their plugin, making it simple for anyone with a website to utilize.
It can also be used on non-WP websites using their restricted script, which requires no coding.
Trust simplifies the process of acquiring testimonials by pulling from a variety of networks. Trust handles any customer feedback you’ve already acquired on review sites with its integration capabilities.
It monitors and collects new reviews, allowing you to effortlessly update your website’s content directly from the dashboard.
With this platform, you can integrate and import external reviews from:
- Provenexpert
- Capterra
- Producthunt
- Trustpilot
- Yelp
Another important link provided by Trust is webhook integration, which allows you to receive notifications when testimonials are posted or modified.
Customer Support
Trust.io offers exceptional direct customer service via live chat and email. Their support staff is always available to assist you with any queries or difficulties you may have.
Furthermore, their Help Centre is a wonderful resource for getting help using the platform. It offers useful information, blogs, guides, articles and recommendations to get started, change settings and use the platform effectively to create trust and credibility with customers.
The Help Centre also features an FAQ section where you can find the answers to almost all common queries.
Whether you want to improve your brand’s image or just increase client engagement, Trust offers the tools and knowledge to help you make the most of your testimonies.
Trust.io — Unique Features
Trust stands out among its competitors for offering a few unique features I haven’t yet seen with other FOMO software. These include the following that stood out to me most.
AI testimonial generator
The AI Testimonial Generator is one of Trust’s finest features. With the help of Trust’s AI Testimonial Generator, businesses can effortlessly gather more testimonials that reflect the trust of past consumers to gain new customers.
The ability of AI text generators can be helpful in situations where a lot of customers struggle to come up with something to say. Trust’s AI Testimonial Generator can create a testimonial script for your customers, making the process of submitting a review much simpler.
You can also specify your business type, name, and description to assist your users in developing a better and more relevant script. This helps your customers to quickly create insightful and persuasive reviews.
Built-in email and e-signature service
Trust takes away the hassle of switching between programs all the time when finishing tasks. You can directly enter client email addresses into Trust, select the day and time, modify your message, and send it from the Trust dashboard.
Trust allows you to enter into online agreements with GDPR-compliant consumers about publishing their testimonials on your website.
You can also use a prefabricated Trust contract and insert it into the form if you want to e-sign a GDPR-compliant agreement with your client that allows you to publish their data on your website.
What the Experts Say About Trust.io
Trust has a 4.8 rating on G2 from 11 reviews and a 4.8 rating on Capterra from 11 votes. It has received appreciation for its functionality and user-friendly interface.
Many users find it an extremely useful site for collecting testimonials.
Support is very important, you don’t want to be waiting for hours for a response. I found the support provided by Trust was prompt and relevant, the support team were knowledgeable and the resolution was on point. They actually encourage feedback and listen to user suggestions, which is great!
Bhupinder K., Founder – Verified Capterra review
The team behind it is very active, support is great and is made the process of collecting reviews easier
Greg C., MD – Verified Capterra review
Trust Alternatives
While Trust offers an excellent solution to collect and manage testimonials from clients, it may not be a perfect fit for all businesses. Depending on your business needs, you may want to consider other alternatives that can serve you better.
Here are the top alternatives of Trust for you to consider:
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Primary Rating:
4.2
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Primary Rating:
4.1
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Primary Rating:
4.5
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Free - $80/moo
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$59/mo - $249/mo
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Free - $79/mo
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Testimonial
Testimonial.to is a simple solution for collecting client testimonials and distributing embedded videos without the need for a website or video hosting platform.
This tool makes it easy to collect customer comments and improve your marketing efforts. When compared to Trust, this software offers more integrations and API.
Testimonial offers a lifetime free plan and the paid plan starts from $20 per month. It may be a better option for freelancers or small businesses that are just starting out and don’t want to spend on testimonial management.
Sign up for Testimonial.to for free
Boast.io
Boast.io is a customer testimonial platform that enables businesses to collect and display consumer feedback on their websites. The platform includes a variety of capabilities such as email review collection, on-site widgets, and social network integration.
The basic plan offered by Boast.io’ starts at $50 per month. It is a better option for larger agencies when compared to Trust.
Start your free trial of Boast.io
Provely
Provely is a top conversion-boosting tool that shows verified social proof features on websites to assist online businesses get more leads, signups, and purchases.
This software offers better metrics and analytics. You can also display live data to your guests, including recent purchases and signups, customer reviews, current visitor counts, announcements, and more.
Additionally, this platform lets you choose from a wide range of notification types and completely customize them to reflect your brand.
Provely offers a lifetime free plan and the paid plan starts at $16 per month which is much more affordable compared to many competitors.
This platform works well for various kinds of enterprises, including SaaS, services, eCommerce, bloggers, and more.
Start your free trial of Provely today
Getting Started with Trust.io
Trust offers simple yet effective approaches for collecting reviews. You can complete everything without leaving the platform. It is an all-in-one application that enables you create testimonial request forms, collect ratings, create video testimonials, and display reviews on your website.
Start your free trial of Trust.io today
FAQs
Which languages does Trust support?
Trust supports only the English language for the product but allows users to create surveys in multiple languages.
How can I get more Trust reviews on Facebook, Google, or other sites?
Trust currently does not provide a direct way to send reviewers to external review services.
However, you can encourage users to share their written feedback on relevant sites by including ‘Review us on’ links on the ‘Thank You’ page of your testimonial request form.
The reviewer will simply need to click the appropriate button to be redirected to the page you’ve created and the text of their testimonial will be copied automatically.
Does Trust provide an API?
Yes, Trust offers API. You can use the API to access API endpoints, which are used for a variety of applications, including automated work with testimonials, websites and widgets.
Trust is an all-in-one testimonial solution saving you time, money, and sweat.
Trust.io
Trust is a robust video testimonial software created to make your customers' love heard.
Product Brand: Trust
4
Trust.io
Trust is a robust video testimonial software created to make your customers' love heard.
Product Brand: Trust
4
Beatrice is a seasoned productivity writer with a knack for uncovering game-changing productivity hacks that simplify life routines. Armed with a triple major in Commerce, Accounting, and Insurance, she also runs her own digital consulting firm. You'll usually find her immersed in crafting captivating literary novels and traveling the world.