Social Intents Review: Features, Pricing, & Alternatives

Our Verdict

Explore our Social Intents review - a reliable platform for live chat, chatbots, and email integration, enhancing customer service and team collaboration.

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Social Intents Social Intents
Software Type: Live chat and chatbots
Best For: Businesses that want to add live chat and chatbots to their website.
Pricing: $49/mo - $265/mo
Pros:
  • 14-day free trial
  • 70+ integrations
  • Unlimited team members
  • Powered by AI
Cons:
  • No free plan
  • No mobile apps

As a platform designed to streamline customer interaction via live chat, chatbots, and email integration, Social Intents is a game-changer.

But is it the right tool for your company? Our in-depth Social Intents review will answer your questions to make your decision easier.

Let’s get right into the specifics.

SMB Guide’s Verdict for Social Intents

At SMB Guide, we use a comprehensive set of evaluation criteria to keep our reviews detailed and unbiased for our readership.

Social Intents scores an 8.8 out of 10. It’s the integrations (or lack thereof) that really ding the score for us. While it’s possible to use Zapier to connect more apps, that comes at an additional cost.

There’s an API, but that usually means a developer needs to come in to help you. It’s also the complexity of setting up the ChatGPT to get the chatbot working that keeps this from getting a perfect score.

FactorRating (out of 10)
Pricing & Plans8
Real-Time Messaging & Canned Responses9
Live Chat AI & Natural Language Processing (NLP)8
Customizable Chat Widgets9
Visitor Tracking and Analytics10
User Interface and User Experience9
Integrations and Compatibility5
Customer Support9
SMB Guide Rating8.8

Pricing & Plans

Social Intents offers four pricing plans to choose from, each designed to fit the needs of growing businesses.

Social Intents pricing

Every plan comes with a 14-day free trial so you can test it out before committing to it.

Starter

This plan is the basic option Social Intents offers, and is limited to three agents.

Price

  • $49/month
  • $39/month (billed annually)

Features

  • 1 chat widgets
  • 1 website domain
  • 3 agents
  • 200 chat conversations/month
  • ChatGPT integration
  • 10 ChatGPT trained URLs

Who it’s for: Small businesses that are just getting started.

Basic

This plan offers unlimited agents, more conversations, and can be used on multiple domains.

Price

  • $79/month
  • $69/month (billed annually)

Features

  • 2 chat widgets
  • 2 website domains
  • Unlimited domains
  • 1000 chat conversations/month
  • Message shortcuts
  • ChatGPT integration
  • 25 ChatGPT trained URLs

Who it’s for: Businesses who require more than three agents.

Pro

An upgraded plan that offers more conversations, widgets, and more ChatGPT URLs

Price

  • $132/month
  • $99/month (billed annually)

Features

  • 5 chat widgets
  • 5 website domains
  • Unlimited domains
  • 5000 chat conversations/month
  • Message shortcuts
  • ChatGPT integration
  • 200 ChatGPT trained URLs
  • Cross Teams Chat Transfers
  • Remove Co-Branding/White Label

Who it’s for: Growing businesses that need more domains and conversations.

Business

This is the top-tier plan Social Intents offers.

Price

  • $265/month
  • $199/month (billed annually)

Features

  • 10 chat widgets
  • 10 website domains
  • Unlimited domains
  • 10,000 chat conversations/month
  • Message shortcuts
  • ChatGPT integration
  • 1000 ChatGPT trained URLs
  • Cross Teams Chat Transfers
  • Remove Co-Branding/White Label
  • Real-time auto-translation

Who it’s for: Large businesses or those who do not want to have branding displayed.

Social Intents

Meet the #1 live chat and AI chatbot solution to power your customer service using the tools you already have.

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Real-Time Messaging & Canned Responses

Messaging in real time works quite well, though from my testing URL, I didn’t receive any notifications. It’s only when I went back to the dashboard to start adding canned responses that I saw my message sitting in the queue.

Social Intents canned responses

Canned Responses are known as Shortcuts in Social Intents. To add them, navigate to “Live Chat > Shortcuts” in the menu. Then click “Add shortcut.”

I wasn’t able to test this with my trial, but it seems like all you have to do is name the message, type it out, and choose the shortcut you want to use to display the message.

Live Chat AI & NLP

You’ll have to spend some time setting things up with ChatGPT before you can use the chatbot features. You must have an OpenAI ChatGPT account and your Social Intents account.

You’ll need to create your OpenAI API key in your account, then add that API key into your Social Intents chatbot settings. There’s an extensive step-by-step guide to help you.

Customizable Chat Widgets

From the Social Intents menu, navigate to “My Apps.” Your Live Chat app will be there. Click “Edit Settings.”

There you will be able to name the chat, choose the tab type, color, logo, and where to email chat transcripts. The only way you can hide the co-branding is to upgrade to the highest paid plan.

Social Intents chat widget customization

You can also customize the widget text start message, and choose whether you want to collect information, or display data consent text, groups or department text.

You’ll also be able to set up a proactive popup message, a time out messaging, a waiting message, a list of default quick replies, end message, offline message, etc.

Visitor Tracking and Analytics

The main Social Intents dashboard displays all the analytics data for your account.

Social Intents analytics

You’ll get information about the number of active chats, chats in queue, closed chats, missed chats, average chat duration, average response time, longest wait, longest chat, and offline messages.

This gives you all the information you need to adjust your business processes and strategy accordingly.

User Interface and User Experience

I found the Social Intents platform incredibly easy to use. After signing up, it was just a few clicks, and I was able to get the code to install on my website or the direct link to my chat.

Social Intents live chat embed code

From there, I was taken to the dashboard, where I could easily customize the live chat box, add agents, etc.

Integrations and Compatibility

Social Intents is a cloud-based platform that can be accessed from any internet-connected device.

Social Intents integrations

Even though there is no mobile app, you can access it from your phone with its web browser.

Integrations include:

  • Slack
  • Microsoft Teams
  • Dialogflow
  • WordPress
  • MailChimp
  • Webhooks
  • Rest API
  • Zapier

Zapier is a third-party tool with limited function on the free plan. Depending on what you need, you may have to invest in a paid Zapier subscription to get the most out of the integration.

Customer Support

Social Intents has an extensive knowledge base accessible from the main dashboard.

Social Intents knowledge base

There, you can find answers to your most frequently asked questions. There’s also a live chat feature that will put you in touch with a customer service representative.

Social Intents — Unique Features

Social Intents allows you to have custom pre-sales forms, file sharing, and more. While other tools offer these features, it’s not universal across all live chat tools.

What the Experts Say About Social Intents

At the time of this writing in January 2024, Social Intents had the following reviews:

  • G2 rating: 4.2/5 (40+ ratings)
  • Capterra rating: 4.5/5 (10+ ratings)
  • Software Advice rating: 4.8/5 (50+ ratings)

Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Kenny D., Call Center Manger – Verified Capterra review

A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service.

Shivasish S., Student – Verified Capterra review

Social Intents Alternatives

Not sure if Social Intents is the best option for your company? Check out these other options:

 
 
 
4.0
4.0
3.9
$15/user/mo - $85/user/mo
Free - $79/user/mo
$39/user/mo - $139/user/mo
4.0
$15/user/mo - $85/user/mo
4.0
Free - $79/user/mo
3.9
$39/user/mo - $139/user/mo

LiveAgent

LiveAgent homepage

LiveAgent provides an all-in-one help desk solution, which includes email ticketing, live chat, call center, and social media integrations. It allows businesses to manage all their customer interactions in one place.

LiveAgent offers several plans starting at $15 per month per agent when billed annually. It is best for small to medium-sized businesses or larger enterprises looking for a comprehensive all-in-one customer service solution.

It’s especially beneficial for businesses that need to handle customer communications across multiple channels.

Get started with LiveAgent for free

Freshchat

Freshchat homepage

Freshchat, now known as Freshworks CRM, is a custom messaging software designed for sales, marketing, and support teams to collaborate and communicate more effectively with customers.

Unlike Social Intents, which primarily focuses on live chat, Freshchat offers an omnichannel messaging platform. This means you can reach customers through various channels such as email, phone, Facebook Messenger, Apple Business Chat, and more, all from a unified inbox.

As for pricing, Freshchat offers a free forever plan, with paid plans starting from $15/agent/month when billed annually.

Freshchat is best for businesses of all sizes that require a comprehensive, omnichannel customer communication solution.

Start your free trial of Freshchat today

Intercom

Intercom homepage

Intercom offers a broader range of features than Social Intents, including customer segmentation, targeted messages and product tours. Intercom excels with its automation capabilities.

Their chatbots can automatically qualify leads, book meetings, and provide support to customers, helping businesses scale their operations.

In terms of pricing, plans start at $39/month. Intercom is best suited for small to medium-sized businesses and startups that need a comprehensive and automated customer messaging platform.

Getting Started with Social Intents

Social Intents is a solid live chat tool that proves beneficial for businesses seeking to engage with customers in real-time to improve customer service.

It offers key features like easy setup, integrations with popular platforms, and customizable chat widgets. Social Intents is a good starting point for companies looking to dip their toes into live chat support.

Sign up for your free trial today!

FAQs

Who is the founder of Social Intents?

According to Crunchbase, James Brookner is the founder of Social Intents. The company was founded in 2014.

Does Social Intents have a WordPress plugin?

Yes, Social Intents offers a WordPress plugin. If your website is powered by WordPress, you can install the plugin to offer live chat or chatbots directly on your website.

Is Social Intents just for live chat?

No, though it offers live chat capabilities for Microsoft Teams, Google Chat, Webex, Zoom, and Slack, it also offers ChatGPT chatbots businesses can train to provide automated responses to visitor inquiries.

Social Intents

Meet the #1 live chat and AI chatbot solution to power your customer service using the tools you already have.

Try for free
We earn a commission if you make a purchase, at no additional cost to you.
Social Intents

Meet the #1 Llve chat and AI chatbot solution to power your customer service using the tools you already have.

Product Brand: Social Intents

Editor's Rating:
4.4

Lucinda has spent the last 15 years working from home as a freelance writer and WordPress designer, and throughout her career, she has worked directly with several digital marketing agencies with clients in the SaaS space, ranging from e-commerce platforms to procurement software.