7 Best Social Intents Alternatives & Competitors

Social Intents is a platform that specializes in customer engagement and lead generation through live chat and automated messaging.

But it has some drawbacks that you may want to consider.

In terms of cost, Social Intents is a bit expensive, starting at $49/month. There are other options available that cost only half as much, so you might want to explore those.

Some users faced difficulties with the setup process, stating that it seemed a bit complicated for beginners.

I’ll introduce you to 7 Social Intents alternatives that offer more affordable pricing and smoother setup processes.

1. Smartsupp

Best for: customer support teams, lead generation specialists, and eCommerce businesses

Pricing: Free – $60/mo

Smartsupp is a live chat and messaging platform that helps businesses connect with website visitors and customers through chat, email, and social media.

Features

• Customizable chat widget
• Offline contact forms
• Automatic messages
• Video chat & screen sharing
• Conversation history
• Smart automation rules
• Session recordings
• Chatbot builder
• Conversation tagging
• Customer satisfaction rating
• Chatbot templates
• Multi-language chatbot
• Office hours settings
• Chat assign to agent
• Self-serve help center
• Block visitor
• Team performance insights

Smartsupp vs. Social Intents

Criteria	Smartsupp	Social Intents
Best For	Customer support teams, lead generation specialists, and eCommerce businesses	Customer service, marketing, and sales teams
Standout Feature	Session recordings	Proactive chat invites
Pricing	Free – $60/mo	$49/mo – $265/mo

Conclusion

Teams choose Smartsupp for its intuitive interface and pre-built chatbot templates that let them automate common tasks and save time, enhancing team efficiency and customer satisfaction.

Try Smartsupp for free today!

Try Smartsupp for free

2. LiveChat

Best for: customer support teams and software/IT companies

Pricing: $20/user/mo – $59/user/mo

LiveChat is a customer service platform that enables businesses to engage with their website visitors in real-time through chat.

It provides tools for chat management, customer support, and analytics to enhance the customer experience.

Features

• Customizable chat widget
• Proactive chats
• Private comments in a chat
• Chat transfer
• In-chat voice, video & screen-sharing
• Chat transcripts
• Chat limits
• Agent rating
• Pre-chat & post-chat surveys
• Secondary priority for agents

LiveChat vs. Social Intents

Criteria	LiveChat	Social Intents
Best For	Customer support teams and software/IT companies	Customer service, marketing, and sales teams
Standout Feature	Secondary priority for agents	Proactive chat invites
Pricing	$20/user/mo – $59/user/mo	$49/mo – $265/mo

Conclusion

LiveChat empowers support teams with real-time chat, AI chatbot automations, and targeted engagement tools.

Its chat limit feature controls agent workload, while pre-chat surveys qualify leads, and post-chat surveys gather feedback for improvement.

Sign up to LiveChat for free today!

Try LiveChat for free

3. Tidio

Best for: small businesses, eCommerce companies, and marketing agencies

Pricing: Free – $499/mo

Tidio is a customer service tool that uses live chat and AI-powered chatbots to help businesses connect with website visitors and answer questions instantly.

Features

• Chat triggers
• Greeting messages
• Visual chat builder
• Conversation history
• Conversational AI
• Rich media support
• Canned responses
• Offline messages
• Automatic chat assignment
• Pre-chat survey
• Collaborative chat features
• Customer satisfaction measuring
• Live visitor list
• Chat transcripts
• Message analytics
• Customization & branding
• Advanced reporting & analytics

Tidio vs. Social Intents

Criteria	Tidio	Social Intents
Best For	Small businesses, eCommerce companies, and marketing agencies	Customer service, marketing, and sales teams
Standout Feature	Automatic chat assignment	Proactive chat invites
Pricing	Free – $499/mo	$49/mo – $265/mo

Conclusion

Tidio automatically assigns chats to the right team member based on availability, ensuring no query falls through the cracks.

Plus it comes with shared chat transcripts, internal notes, and the ability to hand off conversations, guaranteeing a consistent experience for every customer.

Get started with Tidio for free today!

Try Tidio for free

4. Chatlio

Best for: teams already using Slack, customer service teams, and small businesses

Pricing: $29/mo – $199/mo

Chatlio is a live chat tool that lets you chat with website visitors directly from your Slack workspace.

You embed a chat widget on your site, and when someone starts a chat, it appears as a message in your designated Slack channel.

Features

• Canned responses
• Triggers & auto-messages
• Conversation ratings
• Chat throttling
• Pre-chat questions
• Chat transcripts
• Push messages to users
• Operating hours settings
• File uploads
• Chat reporting & analytics
• Geo restrictions
• Advanced customization

Chatlio vs. Social Intents

Criteria	Chatlio	Social Intents
Best For	Teams already using Slack, customer service teams, and small businesses	Customer service, marketing, and sales teams
Standout Feature	Chat throttling	Proactive chat invites
Pricing	$29/mo – $199/mo	$49/mo – $265/mo

Conclusion

Teams use Chatlio to personalize website support with pre-chat questions that route visitors to the right agent instantly.

One of its features that I particularly like is chat throttling that ensures your team can handle chats smoothly, avoiding overwhelming support agents.

4. Userlike

Best for: customer support and sales teams

Pricing: $130/mo – $350/mo

Userlike is a live chat software solution that allows businesses to engage with their website visitors and customers in real-time.

Features

• Customizable chat widgets
• Proactive chat
• Canned messages
• Chat slots
• Individual & shared inbox
• File uploads
• Live translation
• On-page guidance
• Custom notifications
• Inactivity timer
• Smart filtering
• Bulk actions
• Smart customer profiles
• Chat rating & feedback
• Pre-chat & post-chat surveys

Userlike vs. Social Intents

Criteria	Userlike	Social Intents
Best For	Customer support and sales teams	Customer service, marketing, and sales teams
Standout Feature	Smart customer profiles	Proactive chat invites
Pricing	130/mo – $350/mo	$49/mo – $265/mo

Conclusion

Support teams use Userlike because its smart customer profiles feature automatically builds detailed customer profiles, enabling personalized interactions.

Plus, chat slots allow support teams to manage their availability and deliver prompt responses to customer inquiries.

6. Help Scout

Best for: SaaS businesses and customer support teams

Pricing: $25/user/mo – $50/user/mo

Help Scout is a customer service platform offering a shared inbox for managing email and live chat, alongside a built-in knowledge base to empower customers to self-serve.

Features

• Live chat
• Shared inbox
• Knowledge base
• Automated workflows
• Canned responses
• Satisfaction ratings
• Real-time collision detection
• Customizable branding
• Powerful search bar
• Team collaboration 
• Advanced reporting capabilities

Help Scout vs. Social Intents

Criteria	Help Scout	Social Intents
Best For	SaaS businesses and customer support teams	Customer service, marketing, and sales teams
Standout Feature	Real-time collision detection	Proactive chat invites
Pricing	$25/user/mo – $50/user/mo	$49/mo – $265/mo

Conclusion

Companies love using Help Scout for its agent-centric experience, where features like shared inbox, canned responses, and workflows ensure efficient ticket handling.

The built-in knowledge base empowers customers to self-serve, further reducing support volume.

Start your free trial of Help Scout today

Try Help Scout for free

7. Olark

Best for: customer support teams and eCommerce companies

Pricing: $29/user/mo

Olark is a cloud-based live chat software that helps businesses have real-time conversations with website visitors and customers.

Features

• Custom chatbox forms
• Real-time chat
• Searchable chat transcripts
• Automated messages
• Team management
• Offline forms
• Chat ratings
• File sharing
• Proactive chat invitations
• Customizable branding
• Visitor co-browsing

Olark vs. Social Intents

Criteria	Olark	Social Intents
Best For	Customer support teams and eCommerce companies	Customer service, marketing, and sales teams
Standout Feature	Searchable chat transcripts	Proactive chat invites
Pricing	$29/user/mo	$49/mo – $265/mo

Conclusion

Customer support teams use Olark’s chat transcripts to analyze past interactions and train agents for better future support.

They also use custom chatbox forms to collect relevant information upfront, resolving customer queries faster.

Start your free trial of Olark today!

Try Olark for free

Which Social Intents alternative should I use?

For those looking for a live chat solution that also comes with lead generation capabilities that allow you to collect more than phone and email, SmartSupp may be the ideal choice.

If you need a comprehensive customer service platform with capabilities such as chat transfer, in-chat voice sharing, and chat transcripts, LiveChat is worth considering.

A quick recap of Social Intents alternatives:

1. Smartsupp
2. LiveChat
3. Chatlio
4. Userlike
5. Tidio
6. Help Scout
7. Olark