ProProfs Chat Review: Features, Pricing, & Alternatives

Our Verdict

Discover ProProfs Chat’s offerings: an in-depth review of features, pricing, and alternatives for informed decisions.

This post contains affiliate links, and we will be compensated if you buy after clicking on our links.

Read our review guidelines.

ProProfs Live Chat ProProfs Live Chat
Software Type: Live chat software
Best For: Small to medium sized companies who want a reliable and adaptable customer support solution.
Pricing: Free - $99/mo
  • Free forever plan
  • 25+ integrations
  • Robust features
  • Fast and responsive
  • Limited customizations
  • Lack of advanced features

ProProfs Chat is a comprehensive communication solution designed to streamline customer support and engagement. In 2024, it stands as a pivotal tool for businesses seeking to enhance their customer service experience.

But is it good for small businesses? What are the pricing and features available? This review will answer your questions as we dive into the features, pricing, and alternatives to ProProfs Chat, offering insights to inform your decision-making process. 

Consider this review your guide to understanding how ProProfs Live Chat can address your queries and meet your business needs.

SMB Guide’s Verdict for ProProfs Chat

Based on our analysis, I’m giving ProProfs Live Chat an overall score of 8.75 out of 10.

FactorRating (out of 10)
Pricing & Plans10
Real-Time Messaging & Canned responses9
Live Chat AI & Natural Language Processing (NLP)9
Customizable Chat Widgets8
Visitor Tracking and Analytics8
User Interface and User Experience8
Integrations and Compatibility9
Customer Support9
SMB Guide Rating8.75

SMB Guide utilizes a comprehensive set of evaluation criteria for reviewing software to keep our reviews unbiased for our readers. For more information, see our evaluation criteria.

Pricing & Plans

ProProfs Live Chat offers a variety of pricing plans tailored to fit the diverse needs and budgets of businesses, especially those operating remotely.

From free trials to premium options, each plan is designed to provide value and adaptability, ensuring that companies of all sizes can find a suitable package.

ProProfs Chat pricing

There is also a cost-effective starter plan available to advanced options with robust features, each plan is crafted to deliver value and align with different budgetary requirements. 

Whether you’re a startup or a large enterprise, ProProfs Live Chat has a plan that can fit your customer service strategy.

Single operator plan

This is a completely free, entry-level option, ideal for individuals or small businesses with up to 2 operators. It includes all their features from the get-go.


  • $0 per month


  • Unlimited domains and chat history
  • Chat routing
  • Visitor info, history, and tracking
  • Multiple branding availability
  • Live typing feature
  • Multi-lingual support
  • Chat bot and API integrations
  • Operator group and role management

Who it’s for: Individuals and small teams looking to initiate live customer interactions without a hefty investment.

Team plan

The Professional Plan offers enhanced capabilities for growing businesses seeking more comprehensive support tools. When you need more than 2 operators, you can opt for this plan.


  • $19.99 per operator per month (billed annually)


Same as free plan, plus

  • Availability to add-on SDK package for mobile support

Who it’s for: Medium-sized businesses aiming to optimize customer engagement and support efficiency.

Real-Time Messaging & Canned Responses

ProProfs Live Chat distinguishes itself with its real-time messaging features, which are meant to assure prompt message delivery, allowing for faster and more efficient client engagements.

ProProfs Chat canned responses

The platform’s real-time messaging features also allow agents to address important issues more quickly, cutting resolution times and boosting overall service quality.

The canned responses option in ProProfs Live Chat is a valuable tool for simplifying communication and increasing productivity.

With the ability to deploy predefined templates and saved responses instantaneously, agents can answer to frequent requests with a few clicks, saving precious time and resources. 

These prefabricated responses are easily available inside the platform, allowing agents to respond consistently and accurately to all client encounters.

The versatility of ProProfs Live Chat’s canned replies extends to its customization possibilities, which allow businesses to personalize their messages to match their brand language and customer service ethos. 

Furthermore, ProProfs Live Chat allows users to organize these into several categories and situations, making it simple to categorize and manage responses depending on various client inquiries and scenarios.

Chat Live Chat AI & NLP

ProProfs Live Chat stands out with its AI-powered live chat and natural language processing (NLP) features, which provide consumers with an intelligent and responsive chatbot experience.

ProProfs Chatbot templates

The chatbot’s capacity to effectively grasp and handle user concerns, conduct complex discussions, and learn from encounters makes it an invaluable tool to any customer service staff.

ProProfs Live Chat adds customization choices to bot answers, allowing for a more personal experience that resonates with consumers and provides a more human-like engagement.

It easily handles complicated discussions, always learning from exchanges to improve its performance over time. 

With configurable replies, the chatbot becomes an effective tool for automating and optimizing customer assistance procedures, ultimately increasing overall customer retention.

Customizable Chat Widgets

ProProfs Chat provides completely customizable chat widgets, which dramatically improve the user experience by allowing businesses to tailor the style and functionality of the chat window to their brand standards.

ProProfs Chat widget customization

This amount of personalization guarantees that the chat interface blends easily into the broader website design look, allowing businesses to retain a consistent corporate identity across all consumer touchpoints.

In addition to its extensive customization options, ProProfs Live Chat provides easy API connection, allowing enterprises to deliver a holistic and uniform customer experience across numerous platforms and touchpoints. 

Furthermore, ProProfs Live Chat enables personalized encounters via automated welcomes and pre-chat forms, allowing businesses to welcome users and collect critical information ahead of time.

Plus, for organizations wishing to boost their brand exposure, ProProfs provides a White Label Package for $300 per year, which eliminates all watermarks from the chat interface.

This premium product enables organizations to provide a polished and branded chat experience to their clients, confirming their dedication to quality and professionalism.

Visitor Tracking and Analytics

ProProfs Chat provides a complete set of tools aimed at improving customer assistance and increasing user engagement.

Organizations can modify their experience with customizable reports to assess operator effectiveness.

ProProfs Chat tracking

These reports analyze parameters such as initial response time, custom fields, missed conversations, and more, offering useful insights into operational efficiency and customer support quality.

Businesses also have the option to form chat operator groups based on domains, product lines, departments, and so on, which streamlines communication and ensures that queries are sent to the most competent personnel. 

You can upscale your customer support operations, create efficiency gains, and provide excellent customer experiences using these features.

User Interface and User Experience

ProProfs Chat distinguishes itself with its user-friendly design, which prioritizes simplicity and ease of use to enable seamless client interactions.

The platform has simplified navigation and a uniform style throughout, resulting in a seamless and intuitive experience for both operators and customers.

ProProfs Chat interface

Furthermore, ProProfs provides significant customization options, allowing organizations to personalize the platform to their brand preferences.

Users can build a unified and customized chat experience that matches their company’s identity by using configurable chat widgets, personalized greetings, and branding components.

ProProfs adapts to each business’s specific requirements and preferences by providing personalized welcomes, automated replies, and configurable chat widget styles, increasing engagement and promoting meaningful connections with clients. 

The platform’s straightforward onboarding methods enable organizations of all sizes to simply adopt and use ProProfs Live Chat, reducing the learning curve and increasing productivity.

Integrations and Compatibility

ProProfs Chat is particularly notable for its great compatibility, integrating effortlessly with top CRM, marketing, and analytics platforms such as MS Dynamics, Mailchimp, Constant Contact, Active Campaign, WordPress, Wix, and others.

ProProfs Chat integrations

This comprehensive integration capabilities enables firms to exploit their existing systems, boosting efficiency and production.

ProProfs Live Chat’s robust API compatibility and wide library of pre-built connectors make setup even easier, allowing for rapid and seamless connection with third-party applications.

Furthermore, ProProfs Live Chat is part of the larger ProProfs portfolio of products, which includes SaaS-based customer relationship management (CRM) and experience capabilities.

This single ecosystem allows organizations to quickly grow their support operations while providing consistent and tailored experiences to their consumers.

ProProfs Live Chat is supported on both Android and iOS devices. This enables organizations to interact with consumers and deliver assistance seamlessly across desktop and mobile platforms, assuring accessibility and ease for both customers and support agents.

Customer Support

ProProfs Chat is known for its great customer support, which is distinguished by its promptness. It goes above and beyond standard support channels, offering a comprehensive set of solutions for 360° client support.

ProProfs Chat support

Whether consumers want to contact via email, live chat, or phone, ProProfs Live Chat provides prompt and efficient solutions to concerns and difficulties.

Furthermore, the platform offers a wide range of self-help resources, including well-documented tutorials and an active community forum. 

These materials enable consumers to troubleshoot and discover answers to their questions autonomously, therefore improving the overall customer experience.

This package contains a Help Desk for fast ticket administration, a knowledge base for self-service help, and a Survey tool to collect vital input and assess client satisfaction.

ProProfs Live Chat — Unique Features

ProProfs is one of the most renowned live chat tools out there and for many reasons. However, here are two that stood out personally to me.

ProProfs suite

As part of ProProf’’ comprehensive suite, ProProfs Live Chat not only functions as a standalone live chat solution but also integrates seamlessly with ProProfs’ suite of SaaS-based customer relationship management (CRM) and experience tools.

ProProfs Suite

 This integration offers businesses a holistic approach to managing customer interactions and support. Other apps include the likes of Survey Maker, BigContacts CRM, Webinar and Course Ninja, and Qualaroo insights.

This integrated strategy enables businesses to consolidate support operations, optimize procedures, and provide consistent experiences across several touchpoints.

Free plan

One of the best things about ProProfs Chat is that the FREE plan comes jam-packed with all the premium features missing none.

Even advanced features like Unlimited domains, chat history, multiple branding, full package of integrations, etc are available in this plan. Only thing to keep in mind is this applies only for up to 1-2 people.

Note that additional add-ons like White Label package for branding watermark removal, or SDK Package for live-chat on android, are also not available on the Free plan.

What the Experts Say About ProProfs

ProProfs Chat has raving positive reviews all around. Notably with a rating of 4.8 out of 5, based on 50+ reviews in Capterra, and 4.5 out of 5 in G2.

Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays.

Deepanshu A., Marketing Manager – Verified Capterra review

With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.

Joya A., Business Supplies – Verified Capterra review

ProProfs Chat Alternatives

While ProProfs excels in user-friendly design, it might not be the best match for you if you’re looking for more advanced customization. 

Let’s explore some of the top alternatives and how they differentiate themselves.

$20/user/mo - $59/user/mo
Free - $90/user/mo
Free - $60/mo
$20/user/mo - $59/user/mo
Free - $90/user/mo
Free - $60/mo


LiveChat homepage

LiveChat is a leading live chat platform that allows you to interact with your customers in real time. It also integrates with many technologies like email, CRM, social networking, and more.

LiveChat has a simple interface, customizable widgets, advanced reporting, and automation. LiveChat is more cost-effective, starting at $20 per agent each month when paid annually, and also offers a 14-day free trial.

LiveChat is great for businesses that want to increase conversions, revenue, and customer loyalty on a budget.

Start your 14-day free trial of LiveChat today!

HubSpot Live Chat

HubSpot Live Chat homepage

Another popular support provider to consider is HubSpot Live, which is built into HubSpot’s CRM platform. It enables you to connect with prospects and consumers via your website and provide targeted services.

HubSpot Live Chat is completely integrated with the Hubspot suite of products, allowing you to collect leads, schedule meetings, send follow-up emails, and track your progress.

HubSpot Live Chat is ideal for businesses wishing to include live chat into their inbound marketing strategy. Their plans begin at $18 per month when billed annually.

Get started with HubSpot Live Chat for free


smartsupp homepage

Smartsupp is a simple and cost-effective live chat software that helps you engage your visitors and boost income. Its features include e-commerce integration, chatbots, visitor data, and more.

Smartsupp has a simple price structure that starts at $19.5 per agent per month when paid yearly, and it even offers a free plan for one agent with up to 100 chats each month.

Smartsupp is suitable for small businesses who want to use live chat as a feedback tool and improve website usability.

Try Smartsupp for free today!

Other options: Best ProProfs Chat Alternatives

Getting Started with ProProfs Chat

ProProfs Chat stands out as a strong and adaptable tool for companies looking to improve their customer support.

It provides a comprehensive solution for streamlining client interactions and driving satisfaction, thanks to its easy design, configurable capabilities, seamless interfaces with the larger ProProfs suite, and rapid customer support.

If you want to try ProProfs Live Chat for yourself, you can sign up for a free trial.


What is ProProfs Chat?

ProProfs Chat is an online cloud based software that provides businesses with tools and features that enable them to provide seamless live-chat support to customers.

What is the best alternative to ProProfs?

The top alternatives to ProProfs Live Chat are Livechat, Hubspot Live Chat and Smartsupp. However, the best alternative for you will depend highly on your preference and requirements.

Does ProProfs Chat have a free plan?

Yes, ProProfs Live Chat has a free forever plan for individuals that entails all of its features. It also has a 15-day free trial on its paid plan.


LiveChat is a complete customer service platform that delights your customers and fuels your sales.

Sign up free
ProProfs Chat

ProProfs Chat is a SaaS-based live chat software that helps businesses of all sizes communicate with their website visitors and customers in real-time.

Product Brand: ProProfs

Editor's Rating:

Beatrice is a seasoned productivity writer with a knack for uncovering game-changing productivity hacks that simplify life routines. Armed with a triple major in Commerce, Accounting, and Insurance, she also runs her own digital consulting firm. You'll usually find her immersed in crafting captivating literary novels and traveling the world.