7 Best ProProfs Chat Alternatives & Competitors

If you want extensive customization features or access to advanced chat features and analytics, ProProfs Chat may not be for you.

Thankfully, there are alternatives to consider. Our top recommendation is LiveChat. With its user-friendly interface, extensive feature set, and exceptional customer support, LiveChat stands out as a premier chat solution in today’s market.

We also recommend six other notable alternatives worth considering. Each option offers distinct features, pricing structures, and functionalities, ensuring that businesses of all sizes and industries can find a suitable solution.

Keep reading to discover 7 top-class alternatives to ProProfs Live Chat, providing valuable insights to assist you in making a well-informed decision for your business. 

Whether you prefer the comprehensive features of LiveChat or wish to explore other choices, rest assured, we’ve got you covered.

1. LiveChat

Best for: Suited for a range of sectors such as e-commerce, service-oriented enterprises, SaaS firms, and burgeoning startups.

Pricing: $20/user/mo – $59/user/mo

LiveChat distinguishes itself as a simple yet robust tool crafted to elevate communication and customer service.

Providing a seamless interface, LiveChat empowers businesses to interact with website visitors instantly, encouraging swifter engagements and fostering deeper customer relationships.

Features

• Customization of Chat Widget: Grow the user experience by personalizing your chat widget with options such as language preferences, agent profiles, chat boosters, and accessibility features.
• Sales and E-Commerce: Boost sales and improve e-commerce experiences through features like product cards, integration of customer data, sales tracking, and e-commerce connections.
• Reports and Analytics: You can use LiveChat’s comprehensive reporting and analytics tools to gain insights into chat interactions and performance, including data summaries, agent performance reports, filtering options, and e-commerce analytics.
• Chat Tools: Streamline your communication process with LiveChat’s array of tools including file sharing, chat tagging, canned responses, chat archives, alerts, chat transfers, and chat ratings.
• Messaging Channels: Expand your communication reach by taking advantage of LiveChat’s various channels such as Facebook, Instagram for Business, WhatsApp Business, email, in-chat voice, and Apple Messages for Business.

LiveChat vs. ProProfs Chat

Criteria	LiveChat	ProProfs Chat
Best For	Small businesses	Small to medium sized businesses
Standout Feature	AI-powered chatbot	NLP and AI chat
Pricing	$20/user/mo – $59/user/mo	Free – $99/mo

Conclusion

In summary, LiveChat stands out as a holistic solution designed specifically for organizations seeking to elevate their customer service and communication efforts. Its extensive feature set and powerful reporting capabilities are well-suited to a variety of industries.

Although certain advanced features may come with extra expenses, the overall effectiveness and flexibility of LiveChat make it a compelling option for handling online customer interactions.

Sign up to LiveChat for free today!

Try LiveChat for free

2. Tawk.to

Best for: Ideal for small businesses and startups, Tawk.to offers a cost-free live chat option to meet their customer support needs effectively.

Pricing: Free

Tawk.to stands out as a live chat solution crafted to enrich communication endeavors, and it’s completely free of charge.

This cloud-centric tool enables seamless monitoring and analysis of website traffic while effortlessly integrating with websites to facilitate instant customer interactions.

Features

• Customizable Widgets: Personalize your chat interface without any expense to reflect your brand identity and elevate user satisfaction.
• High-load Dashboard: Seamlessly manage substantial data loads with a high-load dashboard, ensuring smooth website operation even during periods of heavy traffic.
• Regular Traffic Monitor: Gain real-time insights into user activities and website traffic through continuous monitoring provided by Tawk.to, enabling prompt responses to visitor interactions.
• Built-in Ticketing: Streamline your customer support processes by effectively managing and categorizing customer inquiries using the integrated ticketing system.

Tawk.to vs. ProProfs Chat

Criteria	Tawk.to	ProProfs Chat
Best For	Businesses on a tight budget	Small to medium sized businesses
Standout Feature	Feature-packed free option	NLP and AI chat
Pricing	Free	Free – $99/mo

Conclusion

Tawk.to is a great live chat platform that fosters effortless communication across diverse sectors.

With its completely free subscription, rich set of features, and intuitive interface, businesses can elevate customer experience through instant interactions.

Download the free Tawk.to widget

Try Tawk.to for free

3. Olark

Best for: Perfectly suited for small to medium-sized enterprises, customer support teams, e-commerce platforms, and service-oriented businesses

Pricing: $29/user/mo

Olark enables immediate interaction between website visitors and businesses, enriching sales, support, and overall customer engagement through its intuitive features and customizable solutions.

The integration capabilities and analytics provided by Olark further strengthen customer relations and enhance website performance.

Features

• Support Ticket Management: Streamline your customer support procedures by efficiently organizing and managing support tickets through Olark’s comprehensive ticket management system.
• Customizable Branding: Ensure a consistent and professional user experience by customizing the appearance of your live chat interface to perfectly align with your brand identity.
• Geotargeting: Enhance user engagement with Olark’s Geotargeting feature, delivering personalized messaging tailored to the geographical location of your website visitors.
• Interaction Tracking: Gain valuable insights into user behavior and engagement, optimizing the effectiveness of your live chat interactions.

Olark vs. ProProfs Chat

Criteria	Olark	ProProfs Chat
Best For	All industry types looking for a flexible live chat solution	Small to medium sized businesses
Standout Feature	Transcript feature	NLP and AI chat
Pricing	$29/user/mo	Free – $99/mo

Conclusion

Olark shines as a flexible and user-friendly live chat platform tailored to diverse industries and businesses. Its proactive engagement tools and effortless integration options elevate customer support, optimize website performance, and offer much more.

Start your free trial of Olark today!

Try Olark for free

4. Intercom

Best for: Although best suited for healthcare providers, educational establishments, financial institutions, mobile app developers, marketing teams, and technology/SaaS firms, Intercom’s utility extends across a wide array of industries.

Pricing: $39/user/mo – $139/user/mo

Intercom is a flexible customer messaging solution supporting tailored and immediate communication between businesses and their clientele.

Offering a range of tools for sales, marketing, and customer support, Intercom equips users to effectively oversee multiple facets of their engagements.

Features

• Integrations: You can connect Intercom with an array of tools and applications, such as Facebook, Google Analytics, Google Calendar, Jira Cloud, Mailchimp, Outlook, Salesforce, Stripe, Zoom, and many others.
• Conversation Management: Make use of group-specific inboxes in Intercom to streamline message organization, set up permissions, and establish separate inboxes customized for sales and support tasks.
• NLP and AI: Intercom’s Resolution Bot trains your chatbot to grasp user intent by asking a series of questions, enabling automatic responses to user inquiries.
• Reporting: Take advantage of Intercom’s extensive reporting capabilities, which consolidate data from various functions to offer insights for better understanding and serving your customer base. Keep track of support team performance and make necessary adjustments.

Intercom vs. ProProfs Chat

Criteria	Intercom	ProProfs Chat
Best For	SaaS enterprises and digital retailers	Small to medium sized businesses
Standout Feature	Resolution Bot	NLP and AI chat
Pricing	$39/user/mo – $139/user/mo	Free – $99/mo

Conclusion

Intercom is an amazing tool for businesses looking to improve their marketing strategies, customer communications, and support initiatives, especially if you’re in the SaaS space.

5. Pure Chat

Best for: Pure Chat is great for businesses of any size that want a straightforward solution.

Pricing: $49/user/mo – $99/user/mo

Pure Chat is a dynamic live chat tool designed to interact with potential customers in real-time, addressing their inquiries directly on the website.

It facilitates seamless communication with visitors, and also seamlessly integrates with many applications.

Features

• Unlimited Chats: Pure Chat provides businesses with the ability to engage in an unlimited number of chats, ensuring that there are no restrictions on the volume of interactions with website visitors.
• Powerful Dashboard: With Pure Chat’s powerful dashboard, users gain access to comprehensive tools for efficiently managing incoming chats, monitoring visitor activity, and obtaining valuable insights into customer behavior, all from a centralized and user-friendly interface.
• Customizable Widget: Businesses can customize the Pure Chat widget to align with their branding and website design, enhancing the overall user experience and ensuring consistency across all customer touchpoints.
• Native iOS & Android Apps: Pure Chat offers native applications for iOS and Android devices, allowing users to stay connected and respond to inquiries even while on the move.

Pure Chat vs. ProProfs Chat

Criteria	Pure Chat	ProProfs Chat
Best For	Small to medium sized businesses	Small to medium sized businesses
Standout Feature	NLP and AI chat	NLP and AI chat
Pricing	$49/user/mo – $99/user/mo	Free – $99/mo

Conclusion

Pure Chat emerges as the perfect solution for businesses seeking low-cost subscription  plans and new to the live chat space.

6. Zendesk

Best for: This all-inclusive enterprise solution is designed for businesses that need robust reporting and advanced analytics functionalities.

Pricing: $25/user/mo – $149/user/mo

Zendesk offers a cloud-based help desk management platform that comes with features for creating online communities, knowledge bases, and customer service portals.

Features

• Ticket Processing: Zendesk enables users to open trouble tickets through various channels, including social media platforms like Facebook and Twitter, as well as messaging programs such as Facebook Messenger and WhatsApp.
• Data Export and Reporting: Utilizing the Zendesk Explore reporting tool, users can effectively manage analytics and access pre-configured dashboards displaying commonly used data visually. These dashboards’ data can be exported in PDF, JPG, or Excel/CSV formats for further analysis and sharing.
• Integrations: Zendesk offers a highly configurable platform with over 1,300 pre-built apps and integrations. By integrating Zendesk with other applications in your stack, you can significantly enhance its utility and potential.
• Omnichannel Experience: Zendesk provides a seamless omnichannel experience through its intuitive Agent Workspace. This workspace gives agents a consolidated view of the entire customer journey, including client chats, ticket statuses, order history, personal details, and contextual information essential for delivering exceptional service.

Zendesk vs. ProProfs Chat

Criteria	Zendesk	ProProfs Chat
Best For	Scalable and growing businesses	Small to medium sized businesses
Standout Feature	Zendesk Explore	NLP and AI chat
Pricing	$25/user/mo – $149/user/mo	Free – $99/mo

Conclusion

Zendesk emerges as the ideal choice for companies in search of advanced analytics to better understand customer needs.

Although its subscription plans may entail higher expenses, Zendesk promises to provide a substantial return on investment.

7. Drift

Best for: Hence, Drift is best suited for businesses prioritizing customer engagement and streamline marketing automation processes.

Pricing: Starts at $2,500/mo

Drift, a cloud-based software within the Conversation Cloud suite, revolutionizes sales automation and customer interaction through live chat integration on websites.

Drift leverages AI and bots to facilitate real-time conversations between businesses and their online visitors, ensuring seamless engagement.

Features

• Custom Chatbots: Drift allows you to tailor automated chat experiences to your specific business needs and audience preferences. Create personalized interactions that guide users through your website or services.
• A/B Testing: Compare various design, messaging, or call-to-action options to optimize conversion rates and user engagement.
• Audience Analysis: Gain deep insights into your audience demographics, interests, and behavior to better understand and target your customer base. Use data-driven insights to personalize customer experiences and optimize marketing campaigns for maximum impact and ROI.
• Real-Time Notifications: Stay informed and responsive with instant alerts for important events, such as new leads and chats. Enable timely follow-ups and interventions to capitalize on opportunities and address customer inquiries promptly.

Drift vs. ProProfs Chat

Criteria	Drift	ProProfs Chat
Best For	SaaS enterprises and other digital retailers	Small to medium sized businesses
Standout Feature	Proactive conversational tool	NLP and AI chat
Pricing	Starts at $2,500/mo	Free – $99/mo

Conclusion

Drift offers unparalleled real-time messaging capabilities for sales and marketing engagement, driven by powerful AI features that enable personalized customer interactions. 

While it may not boast as many integrations as some competitors, its emphasis on sales-oriented conversations sets it apart.

Which ProProfs Chat alternative should I use?

Choosing the appropriate software for your business is a must. Each alternative to ProProfs Live Chat presents unique benefits suited to various company needs.

Make sure you choose a software that reflects your specific operational demands, whether you’re a startup seeking intuitive platforms or a larger corporation requiring comprehensive solutions.

Here’s a quick overview:

1. LiveChat
2. Tawk.to
3. Olark
4. Intercom
5. Pure Chat
6. Zendesk
7. Drift