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- Free forever plan
- Easy to use for clients
- Easy scheduling
- Responsive customer support
- No mobile apps
- Lacks a homepage calendar
If you own a business then you understand how important it is to schedule and adhere to appointments to maintain streamlined operations.
The Internet offers a plethora of software programs for scheduling appointments that enable businesses to handle their operations.
But not all these tools are one-size-fits-all. What software should you go for if you run a large enterprise and need a single platform to manage your appointment scheduling with teams?
OnceHub, formerly known as ScheduleOnce, is an appointment and meeting scheduling solution designed to streamline operations and focus on conversions.
It can handle the challenging scheduling requirements irrespective of the sales team structure, meeting types and website acquisition flows.
In this review, we will discuss in detail the features of OnceHub and who can benefit the most from this platform.
How we evaluate and test softwares
When testing softwares/apps, SMB Guide employs a dual approach based on free trial availability and demos. For platforms offering free trials, we test their functionalities, usability, navigation, and ease of use. In the case of tools lacking a free version or trial, we rely on in-depth research and user testimonials through software review platforms like G2, Capterra, TrustRadius, Software Advice, and GetApp to gauge their performance and capabilities. Learn more about our ratings criteria for scheduling software here.
SMB Guide’s Verdict for OnceHub
OnceHub is a robust scheduling tool that can help manage businesses streamline communication with their clients.
It features extensive customization options and integrations to let users easily manage bookings according to their requirements.
SMB Guide’s overall rating for OnceHub is 8 out of 10.
Here’s the detailed breakdown of the scoring for each factor:
Pricing & Plans
OnceHub has a multi-tiered subscription-based pricing structure to accommodate requirements of different types of businesses.
Potential customers can test the program before deciding to buy it by using the free trial, which gives them limited access to the majority of functions.
The five plans offered by OnceHub are Basic, Schedule, Route, Engage, and the Enterprise plan.
The Starter Plan is a basic, free plan for an individual user. It offers all the features required for appointment scheduling, and you don’t need a credit card to sign up for this plan.
- One user and one booking link
- Calendar integrations with Google, Office365, Exchange/Outlook and iCloud
- Video conferencing integrations with Zoom, Google Meet, Microsoft Teams, GoToMeeting, WebEx
- Standard email reminders and follow-ups
- Booking calendar landing page
Who it’s for: Individuals, freelancers, and solopreneurs who hold multiple online meetings.
The Schedule Plan is a fixed payment plan that offers advanced features for unlimited users. It includes all the basic features with more integrations and advanced support.
- $12/seat/month or $10/seat month (yearly)
- Unlimited booking links and meetings
- All meeting types including panels
- Customizable email and text notifications
- Salesforce, HubSpot, Zapier, and API integrations
- Advanced customization and branding
- Booking calendar website embed
- 24/7 email and live chat support
Who it’s for: Organizations and businesses who are looking to manage their teams and meetings in one place.
The Route Plan is designed for teams looking to optimize scheduling with qualification, routing, and distribution. It includes all of the schedule features, plus the ones mentioned below.
- $23/seat/month or $19/seat month (yearly)
- Unlimited forms and submissions
- In-form scheduling experience
- Routing based on form answers
- Routing based on contact properties
- Round robin and pooled availability distribution
- Dynamic panels and resource constraints
- Website embed or landing page routing form
The Engage Plan is designed for teams looking to maximize engagements with scheduling, live chat, and instant calls. It includes all of the route features, plus the ones mentioned below.
- $47/seat/month or $39/seat month (yearly)
- Unlimited chatbots and conversations
- No-code, rule-based conversation flows
- Live chat, instant call and scheduling channels
- AI-powered conversations
- Audience-specific targeting
- Live engagements availability-based routing
- Website embed or landing page chatbot
The Enterprise Plan is a custom plan that varies in pricing for different users depending on their requirements. Along with everything included in the Growth plan, it also features advanced security, compliance, and support.
- Custom plans
- Scheduled meetings
- Live engagements
- Calendar integrations with Google, Office365, Exchange/Outlook and iCloud
- Video conferencing integrations with Zoom, Google Meet, Microsoft Teams, GoToMeeting, WebEx
- Availability management
- Powerful workflow builder for information sharing and collection, qualification, routing, reminders and follow-ups
- Flexible publishing options: standalone, pop-up and embedded
- Unlimited users, booking pages and history
- White label branding
- Form submission redirect
- Add scheduling and instant meetings to your existing web forms
- Native CRM integrations
- Zapier integration
- API and webhooks
- 24/7 email support
- 24/7 live chat support
- Single Sign On (SSO)
- Custom security policies
- Corporate calendar connection
- HIPAA Business Associate Agreement (BAA)
- Bespoke services and security agreements
- Dedicated success manager
- Fast track queue with priority support
Who it’s for: Larger enterprises, businesses with bigger teams
Appointment Workflow Automation
OnceHub is a sophisticated appointment and scheduling tool utilized by companies of all sizes in a range of sectors.
Its extensive feature set makes it easier to manage team communication, appointments, meetings, and other customer-facing tasks, which boosts output and efficiency.
It lets you select between scheduled meetings and live engagements, offers multi-channel scheduling, and enables you to plan meetings using a variety of channels, including the website, phone, email, and in-person meetings.
You can make automatic or approved bookings, single or multiple sessions, and one-on-one or group sessions according to your requirements.
This platform also lets you choose how many times your customers can book or suggest sessions with you and how many customers can be included in group bookings.
OnceHub allows several team members to use the platform simultaneously. A manager can optimize all calendars and workload by adding several colleagues to a single calendar.
The automatic calendar invitations provide the right time, regardless of where the individual is or what time of year it is.
It also allows users to add links to invitations such as video links, links that support the team, or any other kind of helpful traffic redirection.
Every company has different scheduling requirements. To meet the specific needs of different businesses, OnceHub offers highly customizable options and features.
It lets you customize almost every element of the scheduling process including meeting categories, availability preferences, and booking page branding.
You can set different appointment types including individual and group meetings of different durations, control how many times customers can make bookings with you, and manage your overall availability for meetings.
It lets you set the number of bookings you want to take in a day or a week and the time gap you want to have between each booking.
On this platform, you can also customize your booking theme to match your brand identity. While the system themes are not customizable, you can duplicate the theme and customize it to suit your aesthetics.
Additionally, OnceHub offers plenty of customization features for notifications and lets you choose if you want to approach the customer through email or SMS for booking confirmation, calendar events, cancelation, rescheduling, and other notifications.
Calendar Management Features
OnceHub offers calendar syncing with commonly used calendaring services like Google Calendar, iCloud, and Office 365.
It keeps track of appointments and prevents double booking by syncing all calendars in one place and making it easier to manage.
This platform also offers accurate Time Zone assistance which makes scheduling between time zones easy and simple.
It helps avoid scheduling a meeting at an inappropriate time, double-bookings, and missing meetings.
This feature also adapts automatically to changes in daylight saving time. What this does is ensure that, no matter where they are or when they are in the year, everyone will receive the accurate time.
You can choose if you want automatic time zone conversion for your meetings or want to display the time slots only in the booking page time zone.
You can also manage how your customers can cancel or reschedule meetings with you.
The platform lets you decide your payment and cancel/reschedule policy, choose when to allow your customers to cancel or reschedule, and even charge them a fine for cancelling.
Automated Reminders and Notifications
OnceHub features advanced automation that can handle scheduling, sending out invitations to meetings, following up, and even scheduling cancellations and rescheduling.
The platform lets you choose whether you want to send your reminders and notifications through email or SMS.
You can choose to send the default template for notifications and reminders or create your custom template.
OnceHub lets you send custom automated notifications for:
- Automatic bookings
- Bookings with approval
- Calendar events
- Booking cancellation or rescheduling
- Booking request cancellation or resubmission
- Reminders and follow-ups
You can set up to three customer reminders before the meeting at your preferred intervals of time. The platform also lets you send a follow-up message after the meeting at a time of your preference.
Client Management and Communication
OnceHub aims at streamlining scheduling processes and improving client experience.
In addition to making bookings easier, the platform fosters client relationships with every interaction. It lets your clients make easy bookings with you.
The default booking form to be filled out by customers asks for their personal information including name, email and phone number.
You can also edit and make custom booking forms and add custom fields. It also gives you the option to save the customer responses in the booking only or in the booking as a contact field.
If you wish to charge your customers for meetings, you can accept payments directly at the time of booking with OnceHub’s PayPal integration.
It also gives you the option to charge a find in case of a booking cancellation from the customer. You can also view the complete booking page summary report and retrieve the bookings from any date and time.
These reports can also be exported as Excel, CSV, or PDF files.
User Interface and User Experience
OnceHub is user-friendly and is pretty straightforward to navigate.
Many users across various review sites leave positive reviews for this platform for being easy to use.
When you get started with this platform, the initial set-up page lets you easily set your meetings and availability (which you can edit later as well.)
The UI is simple and you can quickly set up bookings with custom notifications and templates.
The embed option also makes it even easier for customers to book meetings with businesses directly on their website without having to navigate to another page.
Integrations, Compatibility, & Supported Platforms
OnceHub offers integrations with calendars, video conferencing tools, CRM tools, Zapier, API, and other payment integrations.
OnceHub offers real-time integration with other calendar tools enabling you to track all your meetings and calendars in one place. You can integrate with the following calendars:
- Google Calendar
- Exchange/Outlook Calendar
- Office 365 Calendar via OAuth
- iCloud Calendar
This platform lets businesses easily arrange and conduct online meetings with its integration with well-known video conferencing platforms. The video conferencing tools you can integrate with OnceHub are:
- Google Meet
- Microsoft Teams
- Webex Meetings
OnceHub also offers website integration with API. This means that your clients do not have to navigate away from your website and can make their booking directly on your website page integrated with OnceHub.
A straightforward call to action and an online scheduling feature are included in a website embed option.
Having a call to action and an integrated appointment planner is quite helpful as it increases the likelihood that visitors will become clients.
This function is most beneficial to B2C businesses, but B2Bs will also find it useful. You can also accept payments using OnceHub’s integration with PayPal.
Additionally, it also enables businesses to track customer interactions and guarantee data integrity by integrating with well-known CRM solutions like Salesforce.
OnceHub works perfectly fine on Windows, macOS, and Linux. While it does not have a dedicated Android or iOS app, you can still use it in your smartphone browser if you’re so inclined.
Being stalled on a task due to software problems can be really annoying. The good news is that OnceHub offers prompt responses to any inquiries and round-the-clock email support and live chat support.
OnceHub comes with a support team that is always available to assist you in resolving issues, as well as an extensive amount of documentation and training.
It also offers a plethora of self-help resources in the Help Center including:
- Blog articles
- Help articles
- Onboarding webinars
- Webinars and blogs
- Use cases and more
They are also available on popular networking and social media channels including LinkedIn. YouTube and X (formerly Twitter) where they share useful tips and tricks.
OnceHub — Unique Features
Wondering what’s so special about this software? Here are some additional features that make it stand out.
OnceHub stands apart from its rivals with its stringent and open privacy regulations. The platform has top-notch security features to make sure that your customers’ data is safe at a time when data security is crucial.
Businesses can feel secure knowing that it conforms with GDPR and uphold stringent security standards.
OnceHub allows users to add links to invitations. These links include video links, links that support the team, or any other kind of helpful traffic redirection.
What the Experts Say About OnceHub
OnceHub has received positive feedback from experts and reviewers on various platforms.
- G2: 4.3/5 (52 reviews)
- Capterra: 4.6/5 (127 reviews)
- TrustRadius: 8.6/10 (33 votes)
“Overall, OnceHub is a really flexible platform that allows you to grow with it. From the simple scheduling to the landing pages and live chat, the opportunity to present a professional brand and build rapport from the very beginning is awesome.”Courtney J., Freelancer – Verified Capterra review
“Though it was a challenge to set up, it’s now working great. Huge fan of the way it integrates with landing pages, and how it sends the client one thing and me another–I get all the info I need, saved right in the calendar invite, whcih makes the sales call setup a lot simpler. No searching the CRM for stuff, it’s right where I need it.”Michael N., Consultant – Verified Capterra review
Keep in mind that the best scheduling tool for your company will rely on your unique requirements and goals.
Therefore, it’s imperative that you thoroughly consider your options before making a decision.
Here are some alternatives to OnceHub that may be better for your requirements.
TidyCal offers top-notch online solutions for scheduling appointments. It has an extremely user-friendly design and includes all of the calendars and features that are commonly used.
The automatic features of TidyCal simplify the process of scheduling and confirming meetings.
Project managers, sales teams, and other individuals or organizations in charge of managing a number of workers and scheduling meetings would benefit most from it.
This tool has two plans: a free plan and a premium plan that costs $29 in one-time payments. Even on its free level, this site allows an infinite number of bookings per month as well as an unlimited number of booking kinds.
So, this might be a better fit for you if you’re looking for a cheaper plan with a lifetime subscription.
Calendly is an easy-to-use, powerful scheduling solution designed to boost customer happiness, decrease wait times, and boost sales.
It replaces outdated phone tags and email-based scheduling systems for calls, appointments, interviews, and other events.
Following its free plan, Calendly’s basic plan costs $10 per seat each month.
If you’re a freelancer or an individual user, Calendly might be a better fit for you as OnceHub is more focused on businesses and larger corporations.
Calendly also offers iOS and Android apps, unlike OnceHub.
Google Calendar is a calendar tool that allows you to plan and manage your time. Users can add and amend events when reminders are enabled, with options for type and scheduling.
In addition, you may add event locations, invite other users to events, access country-specific holidays, and get birthday reminders for Google contacts.
Anyone looking to organize their schedule for personal or professional reasons can benefit from using this free tool.
Google Calendar offers an app for smartphones for all of your scheduling needs while you’re on the go and is completely free of cost.
Other options: Best TidyCal Alternatives
Getting Started with OnceHub
Streamline your meetings with your teams by integrating your calendars with OnceHub. Whether you want to book an individual meeting, a group meeting, a paid meeting, or a free meeting, OnceHub offers amazing customizations to manage your schedule as per your availability.
OnceHub’s customization options, integration options, and straightforward design make it a great solution for larger businesses looking for a single platform to manage their appointments.
Does OnceHub have an API?
Yes, OnceHub offers an API for website integration.
What advantages does OnceHub offer?
OnceHub offers many great advantages. It only takes minutes to add booking pages to your website. It lets your clients and prospects quickly plan meetings.
OnceHub also gives your clients and prospects the freedom to select when to meet with your team.
How can I end my subscription with OnceHub?
Open your OnceHub account and log in. Click the gear icon → Settings in the top navigation menu. To delete an account, click.
To remove your account, click Delete account.
OnceHub is a professional no-code tools to make managing your schedule and lead generation processes easier.
Product Brand: OnceHub