TeamSupport Review: Features, Pricing, & Alternatives

TeamSupport is an efficient live chat solution best suited for businesses aiming to boost customer engagement and conversion rates.

While it may fall short in terms of advanced analytics, our TeamSupport review will provide you with an in-depth understanding and help you decide if it’s the perfect for your business needs.

SMB Guide’s Verdict for TeamSupport

We rated this platform a 9.3 out of 10 because of its extensive features, chatbots and integrations, and solid customer support offerings.

Factor	Rating (out of 10)
Pricing & Plans	8
Real-Time Messaging & Canned responses	8
Live Chat AI & Natural Language Processing (NLP)	10
Customizable Chat Widgets	10
Visitor Tracking and Analytics	10
User Interface and User Experience	9
Integrations and Compatibility	8
Customer Support	9
SMB Guide Rating	9.3

SMB Guide utilizes a comprehensive set of evaluation criteria for reviewing software to keep our reviews unbiased for our readers. For more information, see our evaluation criteria.

Pricing & Plans

TeamSupport offers three core services: complete support, messaging & live chat, and customer success. For the purposes of this review, we’re looking specifically at the messaging & live chat plans and features.

Essential

This plan is designed for fast companies who want to increase customer engagement in real-time.

Price

• $35/agent/month

Features

• Best-in-class Ticketing System
• Omnichannel: Email, Chat, Web, Social, and more
• AI-powered Chatbots
• Customer Hub and self-service Portal
• Knowledge Base
• Prebuilt Analytics Dashboards
• Core Integrations
• Workflow Management and Ticket Automation
• Customer Satisfaction (CSAT) Surveys
• Proprietary Customer Distress Index (CDI) Scoring
• Custom Service Level Agreements (SLAs)
• 24-hour Award-winning Customer Support

Who it’s for: Small businesses who are just getting started with live chat.

Professional

This is for businesses seeking better conversational experiences with customers to better nurture relationships.

Price

• $49/agent/month

Features

• Everything in the Essential plan plus:
• Advanced Routing
• Fully Customizable Visitor and Agent Experience
• Messaging Supervisor
• Messaging Audit Logs
• Messaging Auto-translate

Who it’s for: Growing businesses that need additional features

Entreprise

This plan offers complete omnichannel engagement to help increase leads and reduce churn.

Price

• Request a quote

Features

• Everything in Enterprise plus:
• Messaging Auto-translate
• Screenshare
• Support for Multiple Brands/Product Lines
• Insights: Advanced Reporting and Customizable Dashboards
• Sandbox
• Asset and Inventory Management

Who it’s for: Large businesses who need all the features TeamSupport has to offer.

Real-Time Messaging & Canned Responses

TeamSupport offers both real-time messaging and canned responses to facilitate efficient and effective communications.

The canned responses, known as “Common Response Shortcuts,” are not available on all plans.

Live Chat AI & NLP

TeamSupport offers a fully-featured bot platform. The primary bots are Answer Bot and Guide Bot. Answer Bot connects to your website’s knowledge base or help content to provide automated contextual answers instantly, allowing you to respond to 80% of service-related questions instantly.

You have the option to transfer to a live human at any time. The Guide Bot is a conversational tool that understands customer intent to direct customers to the right agents, saving everyone time.

Bot templates are available to make the installation experience easier. They also offer a chatbot API so you can customize the functionality as needed and integrate it into your workflows.

The company also offers custom building services.

Customizable Chat Widgets

TeamSupport widgets allow for different configurations to cater to different sites, products, or services. You can add, remove, and rename widgets according to your needs. 

TeamSupport’s Design Studio is a resource where you can create custom buttons, chat boxes, and online forms. It also offers a Widget Distribution tool that allows you to install an origin widget on your site and use it as a funnel to distribute your chats to other locations.

Chat settings can be customized to embed static or dynamic content for your chat agents to enhance the overall user experience.

You can also change the widget’s look and feel to match your brand identity.

Visitor Tracking and Analytics

With TeamSupport, you get comprehensive reports on visitor information and the environment to better understand your audience for product and service optimization.

It also integrates with Google Analytics, allowing users to track live chat events and measure engagement and performance statistics. The data-driven approach helps you to make informed decisions based on interaction trends. 

The advanced reporting feature provides access to chat logs, system analytics, and chat agent analytics. This information is beneficial to assess the chat service’s effectiveness.

User Interface and User Experience

TeamSupport is known for its user-friendly interface and intuitive user experience. The platform has been designed to facilitate easy interaction for both internal users responding to chat inquiries and customers or prospects initiating chats.

You can easily access settings and important features from the admin dashboard. Everything is detailed but set up in a way that is easy to navigate and understand.

Integrations and Compatibility

TeamSupport offers a wide range of integrations. As a cloud-based platform, it’s accessible from any device with an active internet connection.

TeamSupport integrates with various CRM, help desk, project management tools, and marketing platforms. Notable integrations include: SAP Sales and Service Cloud, HubSpot, Zendesk, and Salesforce.

TeamSupport also integrates with social media platforms and messaging apps like SMS-to-Chat, Facebook Messenger, and Tweet-to-Chat.

Customer Support

TeamSupport offers an extensive knowledge base to help you navigate how to use the platform. If you need help with anything, you can also reach out to them via live chat, email, or phone.

I found the bots to be very humanlike, and was able to find everything I needed to complete this review in the knowledge base.

TeamSupport — Unique Features

The auto-translate tool can translate both the site visitors’ and the chat agent’s messages in real-time, supporting communication with customers who speak different languages.

What the Experts Say About TeamSupport

At the time of this writing, TeamSupport had the following reviews:

• G2 4.4/5 (800+ ratings)
• TrustRadius: 8.5/10 (70+ ratings)
• Capterra rating: 4.5/5 (800+ ratings)

Through TeamSupport’s email-based ticketing system, we’re able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software’s thorough and efficient ticket templates mean we don’t have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk.

Saskia M., Senior Director Sales Marketing – Verified Capterra review

We use it as our one-stop shop for all IT service issues. We utilize a 3rd party provider for network and hardware setup type needs, but our users are now trained to simply use our internal Team Support service desk for all things IT related. We triage and forward to our 3rd party IT provider, as needed, but most things we are able to self serve from our internal IT team. Our users know that we are responding and feel like their IT needs are being serviced much quicker and more accurately the first time.

Deb L., SAP Analyst – Verified Capterra review

TeamSupport Alternatives

Not entirely convinced that TeamSupport is the right choice for your business? Take a look at these alternatives:

LiveChat

LiveChat is known for its vast range of features like chat tools, automated chat invitations, and comprehensive reports and analytics.

These features can help businesses proactively engage with website visitors and measure the success of their sales and customer service efforts.

LiveChat pricing starts at $20/month when billed annual, or $24/agent when billed month-to-months. This makes it more affordable than TeamSupport.

Both tools are ideal for any business that requires real-time interaction with customers. The choice as to which one is better for you depends on your specific needs.

Sign up to LiveChat for free today!

LiveAgent

LiveAgent is widely praised for its comprehensive feature set that includes ticket, live chat, social media integrations, and a built-in call center.

Users appreciate its flexibility and ease of use, which is particularly beneficial for small-to-medium sized businesses. LiveAgent pricing starts at $9/agent/month with annual billing, or $15/agent/month with monthly billing, making it more affordable than TeamSupport.

It’s a cost-efficient choice for businesses looking to maximize value. TeamSupport may be a better fit for businesses that prioritize security and compliance, or those in heavily regulated industries like healthcare.

Try LiveAgent for free today!

Zendesk

Zendesk is part of a larger suite of customer service products, allowing businesses to integrate their live chat service with other tools like ticketing, knowledge base, or CRM software. This can streamline workflows and help to improve overall customer service efficiency.

Zendesk Chat pricing starts at $19/agent/month when billed annually, and $25/agent/month when billed month-to-month billing. This makes it slightly more affordable than TeamSupport.

Zendesk Chat is a great choice for businesses that want a comprehensive, integrated salutation for their customer service needs – especially those that are already using other Zendesk products.

Other options: Best TeamSupport Alternatives

Getting Started with TeamSupport

TeamSupport is a feature-rich live chat tool that might be the perfect fit for your business. It offers a comprehensive range of functionalities to help you engage customers in real-time, enhance customer service, and drive sales.

FAQs