7 Best TeamSupport Alternatives & Competitors

TeamSupport is a live chat solution that lets businesses communicate with their website visitors.

But you should be aware of its limitations. First, TeamSupport offers limited integrations, currently supporting connections with only 10 apps.

So, for businesses heavily reliant on third-party integrations, this constraint may prove restrictive.

Plus, there is room for enhancement in its reporting and analytics features to offer deeper insights into customer interactions.

I’ll discuss 7 TeamSupport alternatives below that offer broader integration capabilities, robust reporting features, and more.

1. Smartsupp

Best for: customer support teams and eCommerce brands

Pricing: Free – $60/mo

Smartsupp is a live chat solution that helps businesses interact with website visitors and customers in real-time.

Features

• Advanced chat box customization
• Conversation history
• Real-time visitor list
• Offline contact forms
• Video recordings of visitor screens
• Segmentation with tags
• Customer satisfaction rating
• AI chatbot using ChatGPT
• Multi-language chatbot
• Conversation tagging
• File-sharing
• Office hours settings
• Chatbot templates
• eCommerce integrations

Smartsupp vs. TeamSupport

Criteria	Smartsupp	TeamSupport
Best For	Customer support teams and eCommerce brands	Customer service and sales teams
Standout Feature	AI chatbot using ChatGPT	Advanced chat analytics
Pricing	Free – $60/mo	$35/agent/mo – $49/agent/mo

Conclusion

Smartsupp’s conversation tagging feature allows teams to organize chats based on content or issue type.

Plus, its video recordings of visitor screens offer context and understanding of user experiences.

Try Smartsupp for free today!

Try Smartsupp for free

2. Tawk.to

Best for: customer support teams and small businesses

Pricing: Free – $60/mo

Tawk.to is a web-based platform that enables businesses to engage with their website visitors through live chat and messaging.

It facilitates real-time communication, aiming to enhance customer support and increase sales opportunities.

Features

• Customizable chat widget
• Message sneak-peek
• Chat history
• Live visitors
• Automated triggers
• Screen sharing
• Message filtering
• Agent alerts
• Pre-chat forms
• Domain restriction
• Ban/unban visitors
• Geo IP tracking

Tawk.to vs. TeamSupport

Criteria	Tawk.to	TeamSupport
Best For	Customer support teams and small businesses	Customer service and sales teams
Standout Feature	Widget restriction by platform, domain, or country	Advanced chat analytics
Pricing	Free	$35/agent/mo – $49/agent/mo

Conclusion

Tawk.to is budget-friendly live chat software. I find its ability to restrict the live chat widget by platform, domain, or country very useful for targeted interactions.

Download the free tawk.to widget today

Try tawk.to for free

2. LiveChat

Best for: sales and customer support teams

Pricing: $20/user/mo – $59/user/mo

LiveChat is a customer service platform that enables companies to connect with their customers directly on websites and through messaging services, including WhatsApp, Facebook Messenger, Instagram, and Apple Messages for Business.

Features

• Message sneak-peek
• Chat translation in 45+ languages
• Real-time sentiment analysis
• Chat surveys
• Queue management
• Chat availability
• Screen-sharing
• File sharing
• Canned responses
• Post-chat survey
• Chat archives
• Chat widget customization

LiveChat vs. TeamSupport

Criteria	LiveChat	TeamSupport
Best For	Sales and customer support teams	Customer service and sales teams
Standout Feature	Queue management	Advanced chat analytics
Pricing	$20/user/mo – $59/user/mo	$35/agent/mo – $49/agent/mo

Conclusion

LiveChat is a hit among businesses for a reason – it’s easy to navigate and comes loaded with useful capabilities.

Think post-chat surveys that help you gather feedback, plus chat translations in many languages, making it easy to connect with customers worldwide.

Sign up to LiveChat for free today!

Try LiveChat for free

4. Zendesk

Best for: eCommerce businesses, sales teams, and customer support teams

Pricing: $25/user/mo – $149/user/mo

Zendesk is a customer service platform designed to improve the interaction between businesses and their customers. It offers tools to manage customer support requests across multiple channels.

Features

• Custom chat widget
• Auto replies
• Self-service options
• Knowledge base management
• Sentiment detection
• Inactivity messages
• Customer satisfaction tracking
• Visitor banning
• Conditional flows
• Chat routing
• Chat transfer between agents
• Ticketing system
• Customization & branding

Zendesk vs. TeamSupport

Criteria	Zendesk	TeamSupport
Best For	eCommerce businesses, sales teams, and customer support teams	Customer service and sales teams
Standout Feature	Knowledge base management	Advanced chat analytics
Pricing	$25/user/mo – $149/user/mo	$35/agent/mo – $49/agent/mo

Conclusion

Zendesk has earned its popularity as a live chat solution mainly through its integration capabilities and solid support features.

It offers a robust ticketing system, knowledge base management, and AI-powered automation for handling inquiries quickly.

5. Drift

Best for: customer support, sales, and marketing teams

Pricing: Starts at $2,500/mo

Drift is a conversational marketing platform that focuses on enabling businesses to connect with their customers via chat. It’s designed to facilitate personalized interactions and convert website visitors into leads.

Features

• Chatbots with AI capabilities
• Rule-based chatbots
• Lead qualification & routing
• Conversational ratings
• Conversations inbox
• Playbooks
• Conversation tags
• Appointment scheduling
• Visitor intelligence
• Personalized playbooks
• Sales sequence automation
• Conversation tracking
• GPT language translations
• Team performance reports

Drift vs. TeamSupport

Criteria	Drift	TeamSupport
Best For	Customer support, sales, and marketing teams	Customer service and sales teams
Standout Feature	Rule-based chatbots	Advanced chat analytics
Pricing	Starts at $2,500/mo	$35/agent/mo – $49/agent/mo

Conclusion

Drift’s popularity is boosted by its rule-based chatbots and visitor intelligence. these features help with automating personalized interactions and providing real-time insights into visitor behavior.

6. Intercom

Best for: sales, marketing, and customer support teams

Pricing: $39/user/mo – $139/user/mo

Intercom is a customer communication platform designed to make it easier for businesses to connect with their customers through personalized, messenger-based experiences.

Features

• Customizable chatbots
• Automated messaging
• Sentiment analysis
• Conversation snippets
• Handoff to human agents
• Targeted chat invitations
• User feedback collection
• Team inbox
• Self-serve support
• Knowledge base
• Customer data platform (CDP)
• A/B testing

Intercom vs. TeamSupport

Criteria	Intercom	TeamSupport
Best For	Sales, marketing, and support teams	Customer service and sales teams
Standout Feature	Custom chatbots	Advanced chat analytics
Pricing	$39/user/mo – $139/user/mo	$35/agent/mo – $49/agent/mo

Conclusion

One of the reasons I like Intercom is its highly customizable chatbots that don’t require coding skills. These bots are smart enough to initiate conversations with precisely targeted and qualified leads, focusing on the most promising opportunities.

7. LiveAgent

Best for: customer support teams

Pricing: $15/user/mo – $85/user/mo

LiveAgent is a customer support solution that enables businesses to manage interactions with customers across multiple channels from a single interface.

Features

• Chat widgets customization
• Chat transcript
• Agent collision detection
• Chat button animations
• Website visitor tracking
• Contact forms
• Canned messages (macros)
• Max queue length
• Knowledge base
• Agent ranking
• Automation & rules
• Website visitor tracking
• Agent performance report

LiveAgent vs. TeamSupport

Criteria	LiveAgent	TeamSupport
Best For	Customer support teams	Customer service and sales teams
Standout Feature	Website visitor tracking	Advanced chat analytics
Pricing	$15/user/mo – $85/user/mo	$35/agent/mo – $49/agent/mo

Conclusion

I find LiveAgent’s agent collision detection feature to be useful for ensuring smooth support operations which helps eliminate any chance of responding to the same query twice.

Besides that, its website visitor tracking feature offers insights into customer behavior, so you can deliver more personalized support.

Which TeamSupport alternative should I use?

Smartsupp is ideally suited for eCommerce brands seeking to enhance their customer service with features like auto-replies, sentiment detection, omnichannel support, and a clean interface.

Tawk.to is an ideal choice for teams looking to enhance engagement with AI-driven conversations.

It offers features like rule-based chatbots, lead routing, and personalized playbooks, which streamline real-time interactions and lead nurturing.

A quick recap of TeamSupport alternatives:

1. Smartsupp
2. Tawk.to
3. LiveChat
4. Zendesk
5. Drift
6. Intercom
7. LiveAgent