7 Best Chatra Alternatives & Competitors

Chatra is a live chat and messaging platform that allows website owners to add a chat widget to their site, enabling them to communicate with visitors and provide support.

But it comes with some drawbacks you must know about.

First, Chatra’s interface is a bit confusing which could make it difficult for people who are just starting to use Chatra.

Second, Chatra might freeze sometimes during live chats, possibly due to server problems. This can potentially interrupt your conversations with customers and website visitors.

Plus, some users reported that the free version of Chatra has very limited features compared to similar tools with a free version, making it tough for them to see if it’s right for them.

Check out my list of 7 Chatra alternatives that offer better interfaces and more reliable live chat experiences.

1. Tidio

Best for: small businesses, eCommerce companies, and marketing agencies

Pricing: Free – $499/mo

Tidio is a live chat and communication platform that provides businesses with tools for engaging with website visitors and customers in real-time.

Features

• Canned responses
• Pre-chat surveys
• Conversational AI
• Offline message
• Attachments
• Visual chat builder
• FAQ for online store
• New visitor discounts
• Scroll percentage trigger
• Live visitor list
• Greeting messages
• Customer satisfaction measuring
• Chat transcripts
• Conversation history
• Rich media support
• Operating hours settings
• Message analytics

Tidio vs. Chatra

Criteria	Tidio	Chatra
Best For	Small businesses, eCommerce companies, and marketing agencies	eCommerce businesses, customer support teams, and small business owners
Standout Feature	Chat triggers to create workflow	Proactive chats and behavioral triggers
Pricing	Free – $499/mo	Free – $29/user/mo

Conclusion

I’ve seen businesses that integrated Tidio Chat into their website to better communicate with visitors and collect leads.

Plus, it comes with advanced automation capabilities. For example, you can create automatic messages that trigger when a visitor spends a certain amount of time on a page.

Get started with Tidio for free today!

Try Tidio for free

2. Tawk.to

Best for: customer support teams and small businesses

Pricing: Free

Tawk.to is a free live chat application that businesses use to communicate with website visitors, respond to support tickets, and create a help center to allow customers to help themselves.

Features

• Canned responses
• Automated triggers
• Conversation archiving
• Message sneak-peek
• Customizable chat widget
• Knowledge base
• In-chat payments
• Message filtering
• Visitor banning
• File transfer
• Team inbox
• Advanced triggers
• Domain restriction
• Geo IP tracking
• Reporting

Tawk.to vs. Chatra

Criteria	Tawk.to	Chatra
Best For	Customer support teams and small businesses	eCommerce businesses, customer support teams, and small business owners
Standout Feature	Advanced triggers	Proactive chats and behavioral triggers
Pricing	Free	Free – $29/user/mo

Conclusion

Tawk.to is a solution that helps customer support teams quickly answer questions from customers through live chat.

It brings all the customer support tickets to one place and even shows you which team members are handling which ticket.

Download the free Tawk.to widget

Try Tawk.to for free

3. Chaport

Best for: SMBs, sales, marketing, and customer support teams

Pricing: Free – $129/mo

Chaport is a customer messaging software that facilitates instant interaction with website visitors through live chat and automated chatbots.

Features

• Saved replies
• Chat ratings
• Unlimited chat history
• Autoresponder
• Knowledge base & FAQ bot
• Multilingual chat widget
• Lead generation
• Status auto-toggle
• Pre-chat forms
• Attachments
• Message editing & deletion
• Detailed visitor info
• Visitor behavior
• Chat export
• Assignment rules
• Visitor ban
• Automatic transfer of unanswered chats
• Automatic operator assignments

Chaport vs. Chatra

Criteria	Chaport	Chatra
Best For	SMBs, sales, marketing, and customer support teams	eCommerce businesses, customer support teams, and small business owners
Standout Feature	Knowledge base and FAQ bot	Proactive chats and behavioral triggers
Pricing	Free – $129/mo	Free – $29/user/mo

Conclusion

 Companies use Chaport to speed up how quickly they reply and make support better. You can make templates for common questions, helping your team answer faster.

It’s also useful because you can ask customers to rate the chats to see if they’re happy with the support.

Try Chaport out for free today

Try Chaport for free

4. LiveChat

Best for: eCommerce businesses and software/IT companies

Pricing: $20/user/mo – $59/user/mo

LiveChat is a customer service platform that facilitates real-time communication between businesses and website visitors through live chat.

Features

• Pre-defined instant replies
• In-chat voice, video & screen-sharing
• Chat widget customization
• Chat transcripts
• Agent rating
• Proactive chats
• Chat transfer
• Chat limit
• Private comments in a chat
• Pre-chat & post-chat surveys
• Internal notes
• Reports & analytics
• Real-time overview
• 200+ integrations

LiveChat vs. Chatra

Criteria	LiveChat	Chatra
Best For	eCommerce businesses and software/IT companies	eCommerce businesses, customer support teams, and small business owners
Standout Feature	In-chat voice, video & screen-sharing	Proactive chats and behavioral triggers
Pricing	$20/user/mo – $59/user/mo	Free – $29/user/mo

Conclusion

Teams use LiveChat to facilitate quick issue resolution and response to customer inquiries through a dedicated chat window. It’s quite easy to add to your website and simple to navigate.

Sign up to LiveChat for free today!

Try LiveChat for free

5. LiveAgent

Best for: customer support teams

Pricing: $15/user/mo – $85/user/mo

LiveAgent is a customer support and helpdesk software solution that provides a unified platform for managing customer inquiries and communication.

Features

• Chat embedded tracking
• Canned messages
• Max queue length
• Chat history
• Real-time typing view
• Proactive chat invitations
• Contact forms
• Agent ranking
• Attachments
• Website visitor tracking

LiveAgent vs. Chatra

Criteria	LiveAgent	Chatra
Best For	Customer support teams	eCommerce businesses, customer support teams, and small business owners
Standout Feature	Proactive chat invitations	Proactive chats and behavioral triggers
Pricing	$15/user/mo – $85/user/mo	Free – $29/user/mo

Conclusion

Companies use LiveAgent to manage tickets, track issues, and deliver resolutions. It serves the purpose of connecting customers facing issues with customer support agents who can provide assistance.

Start your free trial of LiveAgent

Try LiveAgent for free

6. Smartsupp

Best for: eCommerce businesses and customer support teams

Pricing: Free – $60/mo

Smartsupp is a live chat and customer messaging platform that lets businesses interact with their website visitors.

Features

• Customizable chat widget
• Automatic messages
• Contact forms
• Conversation history
• Visitor list
• Session recordings
• Team performance statistics
• Conversation tagging
• Lead generation & data collection
• Customer satisfaction rating
• Block visitor
• Chat assign to agent
• Chatbot templates
• Multi-language chatbot
• Office hours settings
• Self-serve help center

Smartsupp vs. Chatra

Criteria	Smartsupp	Chatra
Best For	eCommerce businesses and customer support teams	eCommerce businesses, customer support teams, and small business owners
Standout Feature	AI chatbot using ChatGPT	Proactive chats and behavioral triggers
Pricing	Free – $60/mo	Free – $29/user/mo

Conclusion

SmartSupp is a platform for real-time conversational support. What I like about it is that all the key information about visitors is conveniently available in a single web dashboard, so you can identify who is currently exploring your website.

Try Smartsupp for free today!

Try Smartsupp for free

7. Zendesk

Best for: eCommerce businesses, IT help desks, sales teams, and customer support teams

Pricing: $25/user/mo – $149/user/mo

Zendesk is a customer service software platform that provides tools for businesses to manage and support customer interactions.

It offers features such as ticketing, a knowledge base, and live chat to streamline customer support processes.

Features

• Proactive messaging
• Intelligent routing
• Automatic translation
• Sentiment identification
• Send & receive files
• Centralized workspace
• Chat transfer between agents
• Prewritten responses
• Self-serve tools
• Conversation rating
• Pre-chat form
• Inactivity messages
• Channel transfer
• Unified inbox
• Chat widget customization
• Visitor banning
• Triggers & automations
• 1000+ apps & integrations

Zendesk vs. Chatra

Criteria	Zendesk	Chatra
Best For	eCommerce businesses, IT help desks, sales teams	eCommerce businesses, customer support teams, and small business owners
Standout Feature	Pre-chat form	Proactive chats and behavioral triggers
Pricing	$25/user/mo – $149/user/mo	Free – $29/user/mo

Conclusion

Businesses use Zendesk to provide instant help on their website, mobile apps, social and business channels. It focuses on empowering website users through self-service options with bots, while human agents jump in only when needed.

Which Chatra alternative should I use?

If you’re looking for an advanced live chat solution with features like triggering actions based on visitor page scroll depth, pre-chat surveys, and a dynamic live visitor list, then you might like trying out Tidio.

Alternatively, for those needing a cost-effective live chat application with features like a customizable chat widget, file transfer, and domain restriction, Tawk.to stands out as a good choice.

A quick recap of Chatra alternatives:

1. Tidio
2. Tawk.to
3. Chaport
4. LiveChat
5. LiveAgent
6. Smartsupp
7. Zendesk