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Chaport
- Free forever plan
- iOS and Android app
- 4,000+ integrations
- Intuitive interface
- Lack of advanced reporting
- Limited customization options
Chaport is a chatbot builder that offers live chat, proactive, and canned responses. Your team can collaborate and respond across all channels from Chaport’s dashboard.
While it lacks AI-assist, it’s an affordable solution for any sized business. Here’s what you need to know about pricing, features, alternatives, and more.
SMB Guide’s Verdict for Chaport
We rate Chaport 8.25 out of 10. It has a few drawbacks, such as limited customer support and lack of AI, but it’s a great starter chatbot for organizations of any size that want faster, better communication with visitors.
Chaport is an affordable chatbot solution that connects visitors to a knowledge base, a live agent, or a team of agents. Canned and proactive responses are easy to set up.
It’s a great solution to answer customer FAQs automatically or offer human interaction when necessary.
At SMB Guide, we use a comprehensive set of evaluation criteria to ensure our reviews are detailed, unbiased, and deliver value to our readers.
Pricing & Plans
Chaport offers a limited-feature free plan and two paid plans with additional features and more users.
Here’s the breakdown for each plan with price and features:
Free
For organizations on a budget that need a pre-scripted chatbot to greet visitors, collect basic information, and offer scripted info, Chaport’s free plan might be just the ticket.
Price
- Free/one operator
Features
- Unlimited chats & websites
- 60-day chat history
- Basic widget customization
- Web, desktop & mobile apps
- SSL encryption
- GDPR compliance
- Basic reports
- Brief visitor info & editing
Who it’s for: If a single operator is all you need, Chaport’s Free plan is a budget-friendly chat widget solution for startups, solopreneurs, and small businesses.
Pro
The Pro plan adds more features, functions, and three additional operators for a reasonable price. You can get started for free.
Price
- $39/month/4 agents
- $29/month/paid annually/4 agents
Features
Everything in the Free plan, plus:
- Unlimited chat history
- Auto-invitations
- Facebook, Viber, Telegram, etc.
- Advanced widget customization
- Saved replies
- Pre-chat form
- Detailed reports
- Autoresponder
- REST & JavaScript API
- Detailed visitor info
- Visitor behavior
- Visitor notes
- Search
- Typing insights
- Visitor ban
- Chat transcript to email
- Google Analytics
Who it’s for: Chaport’s Pro plan adds enough useful features to be valuable to most small to medium-sized organizations.
Unlimited
For bigger businesses, the Unlimited plan offers unlimited operators, unlimited chats, and unlimited chatbots. You can start by signing up for a free trial.
Price
- $129/mo/unlimited agents
- $99/mo/paid annually/unlimited agents
Features
Everything in the Pro plan, plus:
- Chatbots
- Knowledge base + FAQ bot
- Teams
- Assignment rules
- Shared saved replies
- Custom fields
- Chat ratings
- Advanced reports
- On-demand reports
- Zapier integration
Who it’s for: The Unlimited plan is best suited for growing businesses and enterprise organizations with heavy visitor traffic.
Chaport is all-in-one customer messaging software that combines multi-channel live chat, chatbots, and knowledge base.
Real-Time Messaging & Canned Responses
Chaport offers a bot with scripted responses plus live chat with agents. Your bot can automate answers to common questions, gather info, and qualify leads.
By connecting to your knowledge base, customers can access self-service help. Scripted responses can direct visitors to help articles or to live agents based on what they ask.
Customers can contact your agents via live chat, Facebook, Viber, Telegram, and they can respond directly from Chaport.
Live Chat AI & NLP
When scripted responses are not enough, Chaport redirects the conversation to a live agent or even a team.
Using set rules, the Chatport’s chatbot answers FAQs and redirects conversations to knowledge base articles or to live agents.
Chatport supports 36 languages and uses natural language processing to respond in the same language entered by the visitor.
Customizable Chat Widgets
Chaport’s chatbots and widgets are incredibly easy to create. When you create a free account with just your email address and a password, you go directly to the chat creator process, starting with your website address or a few identifying questions about where your bot will be displayed.
Then you start customizing your bot’s appearance, position, and script.
Here are some of the options to choose from:
- Live chat: Agents can chat with website or messenger visitors in real-time for instant, real human response.
- Chatbots: Set up an FAQ bot to answer common questions and qualify leads.
- Multi-channel: Your customers can contact you via live chat, Facebook, Viber, and Telegram. Agents can respond directly from Chaport.
- Auto-invitations: Greet visitors and send automatic chat invitations based on defined rules.
- Pre-chat form: Ask for the name, email, phone number, or custom info you define before beginning the chat.
- Saved replies: Create answer templates to deal with standard visitors’ questions.
- Typing insights: Read users’ messages as they are typing, before they hit send to help agents answer faster.
When you’re setting up your bot, you can choose from several types of chatbots and use a template or create a custom bot.
An eCommerce bot, for example, can load proactive questions to direct customers to sales, check order status, facilitate a return, and more.
You can also create behavior rules. For example, you might assign a chat to the sales department if a visitor starts a chat on a product page.
Visitor Tracking and Analytics
The report tab is easy to understand. Standard reports are easily generated. Gain insights on your total chats, proactive chats, auto-invitations, chatbot performance, chat ratings, response times, and working hours at a glance.
If you need more in-depth data analysis, you can connect to Google Analytics or use Zapier or API to access your favorite programs.
User Interface and User Experience
Chaport’s intuitive interface guides you through step-by-step bot creation and implementation, and a live chatbot is available if you get bogged down.
Users report that every aspect of Chaport’s service, from bot creation to chat management, is easy and straightforward.
Integrations and Compatibility
Chaport integrations include these popular apps:
- Telegram
- Viber
- VK
- WordPress
- Ecwid by Lightspeed
- Joomla!
- Bubble
- Zapier – Integrate Chaport with 4,000+ apps, even with no programming skills
- Google Analytics
Chaport also offers Javascript and REST API support to connect with your favorite platforms.
Customer Support
Customer support is always available online through their chat widget, blog, and knowledge base. They also offer email support.
No phone support is apparent.
Chaport — Unique Features
Chaport offers a visitor insight feature that allows agents to see what visitors are typing before they send a message.
Agents can use this feature to help understand what the customer wants and respond faster and more accurately.
What the Experts Say About Chaport
- Capterra rating: 4.9/5 (58 ratings)
- Google Play rating: 3.8/5 (39 votes)
- G2 rating: 4.7/5 (21 ratings)
Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you’re only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.
Luis P., Director – Verified Capterra review
Overall experience is positive. I’ve never had an issue with the software not working. Sometimes tech support can be a little slow to respond, but I’ve never had to deal with them over a technical issue. I’ve only ever had general questions. Quality product that delivers a very simple and easy user experience at both the visitor level and the operator level.
Justin G., Owner – Verified Capterra review
Chaport Alternatives
Chaport is a great chatbot and live chat option, but is it the best chatbot choice for your organization?
Check out these alternatives if you’re not sure:
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4.2
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4.7
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3.9
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Free - $499/mo
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$20/user/mo - $59/user/mo
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$39/user/mo - $139/user/mo
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Tidio
Tidio is an AI-powered chatbot that combines AI-assisted canned chat with live agent chats. AI adds more dynamic answers to complex questions and requires less input from you.
Tidio is easy to set up and implement and offers good customer support, built-in analytics, and integrations with many popular apps.
Tidio offers a free chatbot without AI assistance. Paid plans start at $29/user/month and include 100 chats for that rate.
LiveChat
LiveChat is an online support service that includes online chat, help desk software, and web analytics. Unlike many other live chat tools, LiveChat offers numerous additional integrations and effortlessly integrates messages from several platforms.
The Starter plan for LiveChat costs around $24 per month.
It’s a great choice for companies searching for stable and powerful live chat solutions with many integration options.
Intercom
Intercom is a Conversational Relationship Platform designed to improve customer connections. It includes live chat, chatbots, and help desk features.
Intercom features a Resolution Bot that can teach a chatbot to comprehend user intent. The Intercom starter plan called the Essential Plan starts at $39 per seat per month.
Any online business can use Intercom to answer queries from customers, but it’s especially useful for SaaS firms.
Other options: Best Chaport Alternatives
Getting Started with Chaport
Chaport is a versatile chatbot solution for any sized business. You can rely on it to answer FAQs quickly and alert your team across different messaging channels when human interaction is necessary.
Try out the full range of features before making a decision by signing up for a free unlimited trial today!
FAQs
How does the free trial work?
When you create a Chaport account, you get a free 14-day trial period of the unlimited plan. No credit card is necessary to sign up.
After the 14-day trial, if you don’t switch to a paid plan, your account automatically switches to the free plan and paid features are disabled.
What languages are supported by Chaport?
The Chaport chat widget determines the language of a visitor based on their input and automatically switches to their native language. 36 languages are supported.
What is Chaport?
Chaport is an all-in-one messaging platform and built-in knowledge base with multi-channel live chat, chatbots, and more.
Chaport is all-in-one customer messaging software that combines multi-channel live chat, chatbots, and knowledge base.
Chaport
Chaport is all-in-one customer messaging software that combines multi-channel live chat, chatbots, knowledge base, and more.
Product Brand: Chaport
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