7 Best Chaport Alternatives & Competitors

Chaport is a live chat solution designed to help businesses engage with their website visitors and customers. Though, it’s got its downsides.

First, setting Chaport up isn’t very straightforward, so a complicated setup makes it hard for users to start using the platform quickly.

Also, it sometimes runs into technical glitches. This is a big drawback because these glitches can make the whole chat experience frustrating.

In this article, I’ll introduce you to 7 Chaport alternatives that offer easier setup and more reliable performance, addressing the above drawbacks.

1. HelpCrunch

Best for: customer support, lead generation, and sales teams

Pricing: €15/user/mo – €620/mo

HelpCrunch is a customer communication platform designed to enhance interactions between businesses and their customers.

It aims to streamline support, boost sales, and improve engagement through various integrated communication tools.

Features

• Live chat
• Shared inbox
• Multilingual knowledge base
• Visitor intelligence
• GDPR checkbox
• Conversation rating
• Shared inbox
• Self-service options
• Popups to capture leads
• Private notes for team members
• Live chat transcripts
• Ticketing system
• File sharing
• Customer satisfaction metrics

HelpCrunch vs. Chaport

Criteria	HelpCrunch	Chaport
Best For	Customer support, lead generation, and sales teams	Customer support and sales teams
Standout Feature	Multilingual knowledge base	Detailed visitor info
Pricing	€15/user/mo – €620/mo	Free – $129/mo

Conclusion

HelpCrunch stands out because of its multilingual knowledge base, making it super handy for engaging with customers all over the world.

Plus, with all its other cool features like self-service options and a ticketing system, it’s pretty much a must-have for any customer support team looking to enhance their communication efforts.

Start your free trial of HelpCrunch

Try HelpCrunch for free

2. Tidio

Best for: small businesses, customer support teams, and eCommerce brands

Pricing: Free – $499/mo

Tidio is a live chat software integrated with chatbots, designed to enable real-time communication with website visitors and customers to improve engagement and support.

Features

• Customizable chat widget
• Pre-chat surveys
• Conversation history
• Visitor behavior analysis
• Tags & contact properties
• Fallback mechanism
• Chat transcripts
• Chatbot templates
• Offline messages
• Automated messaging
• Real-time visitor list
• Customer satisfaction measuring
• Ticket management
• Order management (for Shopify)
• eCommerce integrations

Tidio vs. Chaport

Criteria	Tidio	Chaport
Best For	Small businesses, customer support teams, and eCommerce brands	Customer support and sales teams
Standout Feature	Order management	Detailed visitor info
Pricing	Free – $499/mo	Free – $129/mo

Conclusion

Tidio stands out as a complete solution for eCommerce brands, offering much more than just live chat capabilities.

For example, its integration with Shopify allows businesses to see what clients have in their carts in real-time and even search for and send products directly from the chat window, features that I find particularly exciting.

Get started with Tidio for free today!

Try Tidio for free

3. LiveChat

Best for: sales and customer support teams

Pricing: $20/user/mo – $59/user/mo

LiveChat is a customer service platform that allows businesses to communicate with their customers in real-time via chat.

Features

• Customizable chat widget
• Pre-chat surveys
• In-chat voice, video & screen-sharing
• Message sneak-peek
• Chat transcripts
• Chat routing rules
• Real-time sentiment analysis
• Chat transfer
• Offline messaging
• Post-chat survey
• File sharing within chats
• Inactivity messages
• Canned responses

LiveChat vs. Chaport

Criteria	LiveChat	Chaport
Best For	Sales and customer support teams	Customer support and sales teams
Standout Feature	Chat routing rules and conditions	Detailed visitor info
Pricing	$20/user/mo – $59/user/mo	Free – $129/mo

Conclusion

LiveChat makes it easy to send customer chats to the right agents with its smart routing. You can direct chats based on the customer’s location or page they’re on, ensuring they talk to the most suitable team.

This includes matching customers with agents who speak their language and customizing or disabling the chat widget on certain pages.

Sign up to LiveChat for free today!

Try LiveChat for free

4. Intercom

Best for: sales, marketing, and customer support teams

Pricing: $39/user/mo – $139/user/mo

Intercom is highly popular as a powerful messaging platform that lets businesses foster better connections with their customers through personalized, chat-based interactions.

Features

• Customizable chatbots
• Proactive messaging
• Sentiment analysis
• Automated chatbots
• Customer segmentation
• Team inbox
• Handoff to human agents
• Conversation tagging & filtering
• Behavioral triggers for automated messaging
• Chat invitations
• User feedback collection
• Knowledge base
• Help desk & ticketing system
• Customer Data Platform (CDP)
• Reporting & analytics

Intercom vs. Chaport

Criteria	Intercom	Chaport
Best For	Sales, marketing, and support teams	Customer support and sales teams
Standout Feature	Sentiment analysis	Detailed visitor info
Pricing	$39/user/mo – $139/user/mo	Free – $129/mo

Conclusion

Intercom has lots of features that make it a great alternative to Chaport. One feature I find particularly useful is its ability to analyze how people feel through their messages.

This sentiment analysis helps businesses figure out what customers think about their brand, what they like or dislike, and what they need.

5. Userlike

Best for: customer support and sales teams

Pricing: $130/mo – $350/mo

Userlike is a live chat software that enables businesses to communicate with their customers directly on their website or through messaging apps.

Features

• Customizable chat widgets
• Messaging channels integration (WhatsApp, Facebook Messenger, etc.)
• Individual & shared inbox
• GPT-4-powered chatbots
• Chat transcripts
• Post-chat surveys
• Canned messages
• Live translation
• Smart customer profiles
• Custom notifications
• Bulk actions
• Chat rating & feedback

Userlike vs. Chaport

Criteria	Userlike	Chaport
Best For	Customer support and sales teams	Customer support and sales teams
Standout Feature	Messaging channels integration	Detailed visitor info
Pricing	$130/mo – $350/mo	Free – $129/mo

Conclusion

I think businesses really value Userlike, especially for how it seamlessly integrates with a variety of messaging channels like WhatsApp, Facebook Messenger, and Telegram, not to mention Instagram’s on the horizon.

The addition of practical features like chatbots powered by GPT-4 and the ability to handle conversations in bulk enhances its appeal.

6. Smartsupp

Best for: customer support teams and eCommerce brands

Pricing: Free – $60/mo

Smartsupp is a customer engagement tool that integrates live chat, chatbots, and video recordings to help businesses connect with their website visitors.

Features

• Customizable chat widget
• Offline contact forms
• Chat routing
• Automatic messaging
• Chatbot conditions
• Customer satisfaction rating
• Visitor tracking
• Video recording of visitor sessions
• Attachments
• Segmentation with tags
• Offline message collection
• Chatbot templates
• eCommerce integrations

Smartsupp vs. Chaport

Criteria	Smartsupp	Chaport
Best For	Customer support teams and eCommerce brands	Customer support and sales teams
Standout Feature	Chatbot conditions for specific scenarios	Detailed visitor info
Pricing	Free – $60/mo	Free – $129/mo

Conclusion

Smartsupp provides an easy-to-use mix of live chat and chatbots. Setting up conditions for when chatbots activate, like after a visitor stays on a certain page or doesn’t answer an automated message, is straightforward.

Try Smartsupp for free today

Try Smartsupp for free

7. Olark

Best for: startups, customer support teams, and eCommerce brands

Pricing: $29/user/mo

Olark is a live chat solution that allows businesses to interact with customers directly on their website.

Features

• Automated messaging
• Customizable chatbox design
• Custom pre-chat forms
• Proactive chat invitations
• Automation rules to send targeted messages
• Offline messaging
• Chat history
• Live chat translation
• Chat routing & tagging
• Chat transcripts
• File sharing
• Automated email reports

Olark vs. Chaport

Criteria	Olark	Chaport
Best For	Startups, customer support teams, and eCommerce brands	Customer support and sales teams
Standout Feature	Automation rules to send targeted messages	Detailed visitor info
Pricing	$29/user/mo	Free – $129/mo

Conclusion

Olark stands out in the live chat category by prioritizing simplicity and user-friendliness. I especially like its automation rules to send timely messages based on what visitors are doing on your site, making conversations more relevant.

Start your free trial of Olark

Try Olark for free

Which Chaport alternative should I use?

HelpCrunch is perfect for support teams aiming to better their chats with customers worldwide, thanks to its easy-to-use multilingual knowledge base.

With its practical features like self-service options, shared inbox, and a ticketing system, it helps in sorting out customer queries more efficiently and keeping conversations organized.

Tidio is best suited for eCommerce brands looking for an all-in-one communication platform, not just offering live chat but also providing Shopify-specific features like real-time cart viewing and the ability to search and send products directly from the chat.

A quick recap of Chaport alternatives:

1. HelpCrunch
2. Tidio
3. Intercom
4. LiveChat
5. Userlike
6. Smartsupp
7. Olark