7 Best Pure Chat Alternatives & Competitors

For those seeking a chat solution with a free plan option or multilingual chat support, Pure Chat’s offerings may fall short.

Additionally, businesses looking for advanced features such as comprehensive analytics or integrations with other tools might find themselves exploring alternative options. 

The best Pure Chat alternative in our books is LiveChat. LiveChat not only addresses the shortcomings of Pure Chat, but also surpasses expectations in several key areas.

With its intuitive interface, robust feature set, and exceptional customer support, LiveChat has earned its reputation as one of the leading chat solutions in the market. 

There are also six other noteworthy alternatives worth exploring. Each alternative brings its unique set of features, pricing plans, and functionalities to the table, ensuring that there’s something for every business, regardless of size or industry.

In this article, we’ll take a deep dive into the top 7 Pure Chat alternatives, providing you with valuable insights to help you make an informed decision for your business. 

Whether you’re looking for a feature-rich solution like LiveChat or exploring other options, we’ve got you covered.

1. LiveChat

Best for: Ideal for a variety of industries, including e-commerce, service-based businesses, SaaS companies, and startups, LiveChat caters to diverse business needs with its user-friendly interface and rich feature set.

Pricing: $20/user/mo – $59/user/mo

LiveChat stands out as a straightforward yet powerful application designed to enhance communication and customer support.

Offering a seamless platform, LiveChat enables businesses to engage with website visitors in real-time, facilitating quicker interactions and creating stronger customer connections.

Features

• Messaging Channels: LiveChat offers a range of communication channels including Facebook, Instagram for Business, WhatsApp Business, email, in-chat voice, Apple Messages for Business, and more.
• Chat Widget Customization: Customize your chat widget with options like language preferences, personalization, chat boosters, agent profiles, and accessibility features to enhance user experience.
• Chat Tools: LiveChat provides a suite of tools including file sharing, chat tagging, canned responses, chat archives, alerts, chat transfers, chat ratings, and more to streamline your communication process.
• Sales and e-Commerce: Drive sales and enhance e-commerce experiences with features like product cards, customer data integration, goal and sales tracking, e-commerce connections, and more.
• Reports and Analytics: Gain insights into your chat interactions and performance with LiveChat’s robust reporting and analytics features, including chat and data reports, data summaries, agent performance reports, filtering options, customer reports, and e-commerce analytics.

LiveChat vs. Pure Chat

Criteria	LiveChat	Pure Chat
Best For	Small enterprises seeking flexibility and a powerful live chat platform	Small to medium sized businesses
Standout Feature	AI-powered chatbot	Strong customizable chat widget
Pricing	$20/user/mo – $59/user/mo	$49/user/mo – $99/user/mo

Conclusion

LiveChat serves as a comprehensive standalone solution tailored for organizations aiming to enhance customer service and communication. Its wide array of features and robust reporting tools cater to diverse sectors. 

While some of the more advanced functionalities may incur additional costs, its effectiveness and versatility render it a compelling choice for managing online client interactions.

Sign up to LiveChat for free today!

Try LiveChat for free

2. Tawk.to

Best for: Tawk.to is particularly suited for small businesses and startups seeking a 100% free live chat solution to fulfill their customer support requirements.

Pricing: Free

Tawk.to is a live chat platform designed to enhance communication, and it comes with a completely free price tag.

This cloud-based tool empowers organizations to monitor and analyze website traffic seamlessly while seamlessly integrating with websites for real-time customer interactions.

Features

• Regular Traffic Monitor: Tawk.to provides continuous monitoring of website traffic and visitor interactions, ensuring real-time insights into user activity.
• Customizable Widgets: Tailor your chat interface to align with your brand identity and enhance user experience, all at no cost.
• Built-in Ticketing: Efficiently manage and organize customer inquiries through the integrated Ticketing system, streamlining your customer support processes.
• High-load Dashboard: With a high-load dashboard, effortlessly handles large volumes of data, ensuring optimal website performance even during peak traffic periods.

Tawk.to vs. Pure Chat

Criteria	Tawk.to	Pure Chat
Best For	Businesses needing a free solution	Small to medium sized businesses
Standout Feature	Feature-packed free tools	Strong customizable chat widget
Pricing	Free	$49/user/mo – $99/user/mo

Conclusion

Tawk.to stands out as an exceptional live chat solution that facilitates seamless interaction across various industries.

With its fully free subscription, feature-rich offerings, and user-friendly interface, organizations can enhance customer experience through real-time communication.

Download the free Tawk.to widget

Try Tawk.to for free

3. HubSpot Live Chat

Best for: HubSpot CRM’s Live Chat functionality excels in creating a cohesive customer experience, engaging website visitors, converting them into customers, and bolstering sales retention efforts.

Pricing: Free – $90/user/mo

HubSpot is a leading CRM platform offering a range of software solutions and support for businesses. Its all-inclusive package includes tools for marketing, sales, customer support, and website development. 

Additionally, HubSpot offers a complimentary Live Chat widget for websites, facilitating visitor engagement, assistance provision, and deal closure.

Features

• Effortless Integration: HubSpot Live Chat seamlessly integrates with HubSpot CRM, preserving conversation records in a centralized inbox.
• Streamlined Contact Management: Users can conveniently manage their contacts directly within the LiveChat app, eliminating the need to switch between platforms.
• Unlimited Chat History: HubSpot Live Chat offers unrestricted chat history, enabling users to revisit and analyze past conversations at any time.
• Multi-Brand Support: With support for multiple brandings, users can customize chat experiences to suit different brands or departments within their organization.

HubSpot Live Chat vs. Pure Chat

Criteria	HubSpot Live Chat	Pure Chat
Best For	Existing users of HubSpot seeking an integrated experience	Small to medium sized businesses
Standout Feature	HubSpot CRM integration	Strong customizable chat widget
Pricing	Free – $90/user/mo	$49/user/mo – $99/user/mo

Conclusion

HubSpot Live Chat presents an appealing option for medium to large enterprises seeking an integrated CRM solution that emphasizes smooth integration with HubSpot CRM.

Its broad range of functionalities, including contact management and unlimited chat history, is well-suited for companies aiming to enhance customer interactions within their current CRM framework.

Try HubSpot Live Chat today!

Try HubSpot Live Chat for free

4. Userlike

Best for: Userlike is best for both small and medium-sized-businesses that already have experience with live chat software and require more complex solutions to work with.

Pricing: $130/mo – $350/mo

Userlike is a live chat software that boasts European roots and it stands out with a comprehensive array of features.

From multichannel messaging to asynchronous chat, voice and video calls, screen sharing, and even a chatbot API, it offers a robust toolkit for enhancing customer communication.

Features

• WhatsApp Campaigns: Userlike enables businesses to run targeted marketing campaigns via WhatsApp, leveraging the platform’s widespread popularity for seamless customer engagement.
• AI Automation Hub: Userlike’s AI Automation Hub empowers businesses with advanced automation capabilities. This includes an AI Chatbot for handling customer queries, integration with GPT-4 for natural language understanding, Smart FAQ for providing instant answers to common questions, and more.
• Live Translations: With Userlike, businesses can facilitate real-time communication with customers across language barriers. Live translations ensure that conversations remain fluid and accessible to a global audience.
• Video Calls and Screen Sharing: Userlike goes beyond text-based communication by offering video calls and screen sharing functionality. This enables businesses to provide more personalized support and troubleshooting assistance to their customers.

Userlike vs. Pure Chat

Criteria	Userlike	Pure Chat
Best For	Businesses requiring scalable, live chat solutions	Small to medium sized businesses
Standout Feature	AI Automation Hub	Strong customizable chat widget
Pricing	$130/mo – $350/mo	$49/user/mo – $99/user/mo

Conclusion

Give Userlike a try if you’re in the market for live chat solutions with customizable workflows and highly advanced features. It’s sure to not disappoint.

5. Freshchat

Best for: The Freshchat app is ideal for customer support teams across organizations wishing to elevate their customer care experience.

Pricing: Free – $95/user/mo

Freshchat is a well known powerful cloud-based help desk management solution that includes capabilities for building online communities, knowledge bases, and customer support portals.

Features

• Channels: Freshchat supports chatbot installation on three primary channels: website, Facebook Messenger, and WhatsApp. Additionally, it offers the functionality to conduct email campaigns directly to users.
• Integrations: Freshchat provides numerous integrations and offers dedicated apps for both iOS and Android platforms, facilitating easy response to user inquiries even while on the go. It’s seamlessly compatible with Freshdesk, Freshsales, and other products within the Freshworks suite.
• Marketing: Freshchat emphasizes website marketing opportunities, offering a native widget that can be customized in terms of colors and design to align with brand aesthetics.
• Online Retailers: Leveraging its Shopify integration, Freshchat enables live chat agents to expedite user assistance by accessing Shopify properties like Order ID directly within the chat interface.

Freshchat vs. Pure Chat

Criteria	Freshchat	Pure Chat
Best For	Enterprises seeking ways to engage with potential leads	Small to medium sized businesses
Standout Feature	Cutting-edge AI technology	Strong customizable chat widget
Pricing	Free – $95/user/mo	$49/user/mo – $99/user/mo

Conclusion

Freshchat presents an excellent choice for businesses seeking cost-effective or complimentary solutions to oversee their customer engagements across websites, mobile applications, and social platforms.

For small eCommerce enterprises in particular, its integration with Shopify offers automated interaction features, making it an optimal selection.

Start free trial of Freshchat today!

Try Freshchat for free

6. Olark

Best for: Ideal for small to medium-sized enterprises, customer support teams, e-commerce platforms, and service-oriented businesses, Olark is tailored to meet diverse business needs efficiently.

Pricing: $29/user/mo

Olark facilitates instant communication between website visitors and businesses, enhancing sales, support, and overall customer communication with its intuitive features and customizable options.

The integration functionalities and analytics further bolster customer relationships and website effectiveness.

Features

• Interaction Tracking: Obtain valuable insights into user behavior and engagement to enhance the effectiveness of your live chat interactions.
• Support Ticket Management: Simplify customer support operations by effectively managing and organizing support tickets through Olark’s comprehensive ticket management system.
• Geotargeting: Elevate user experience with Olark’s Geotargeting feature, enabling personalized messaging tailored to the geographical location of your website visitors.
• Customizable Branding: Customize the appearance of your live chat interface to seamlessly align with your brand identity, ensuring a consistent and professional user experience.

Olark vs. Pure Chat

Criteria	Olark	Pure Chat
Best For	Diverse industries, ranging from educational institutions to software firms	Small to medium sized businesses
Standout Feature	Comprehensive transcripts	Strong customizable chat widget
Pricing	$29/user/mo	$49/user/mo – $99/user/mo

Conclusion

Olark stands out as a versatile and intuitive live chat platform designed to cater to a wide range of industries and businesses.

With its proactive engagement features and seamless integration capabilities, Olark enhances customer support, boosts website performance, and much more.

Start 14-day free trial of Olark today

Try Olark for free

7. Intercom

Best for: While ideal for healthcare organizations, educational institutions, financial services, mobile app developers, marketing teams, and technology/SaaS companies, Intercom’s applications extend across diverse industries.

Pricing: $39/user/mo – $139/user/mo

Intercom serves as a versatile customer messaging platform facilitating personalized and real-time communication between businesses and their customers.

With a suite of tools spanning sales, marketing, and customer support, Intercom empowers users to efficiently manage various aspects of their interactions.

Features

• Reporting: Intercom offers comprehensive reporting capabilities, consolidating data from multiple functions to provide insights for better understanding and serving your clientele. Monitor support team performance and make necessary adjustments.
• Integrations: Seamlessly integrate Intercom with a variety of tools and apps, including Facebook, Google Analytics, Google Calendar, Jira Cloud, Mailchimp, Outlook, Salesforce, Stripe, Zoom, and more.
• Conversation Management: Utilize group-specific inboxes within Intercom for streamlined message collection, configure permissions, and create separate inboxes tailored for sales and support purposes.
• NLP and AI: Intercom’s Resolution Bot trains your chatbot to comprehend user intent through a series of questions, enabling automatic responses to user queries.

Intercom vs. Pure Chat

Criteria	Intercom	Pure Chat
Best For	Software as a Service (SaaS) enterprises and other digital retailers	Small to medium sized businesses
Standout Feature	Utilize Resolution Bot	Strong customizable chat widget
Pricing	$39/user/mo – $139/user/mo	$49/user/mo – $99/user/mo

Conclusion

Intercom serves as a valuable asset for businesses aiming to enhance their marketing strategies, customer communications, and support efforts.

Which Pure Chat alternative should I use?

Selecting the right software for your business is crucial. Each of the Pure Chat alternatives offers distinct advantages tailored to different company requirements. 

Your choice should align with your specific operational needs, whether you’re a startup seeking user-friendly platforms or a larger organization in need of comprehensive solutions.

Here’s a quick roundup:

1. LiveChat
2. Tawk.to
3. HubSpot Live Chat
4. Userlike
5. Freshchat
6. Olark
7. Intercom