10 Best AI Chatbot Software & Apps

In our quest to find the best AI chat software of 2024, we meticulously tested over 20 leading solutions, analyzing their capabilities, user experience, and innovative features.

After comprehensive evaluations, one platform – ChatBot – stood out as the definitive leader in the field.

With years of expertise in technology and SaaS service providers, our reviews are crafted to help guide you through the cluttered marketplace with confidence.

ChatBot excels in its functionality and ease of use, making it the go-to choice for businesses and individuals.

However, recognizing that one size doesn’t fit all, we’ve identified other options to help you find something that fits your needs.

Whether you’re looking for AI software that prioritizes privacy, integrates seamlessly with customer service systems, or offers the most engaging conversational experiences, our roundup has you covered. 

Continue reading to discover the ideal AI chat software for your needs and learn why ChatBot could be the game-changer you’ve been searching for.

The 10 best AI chatbot softwares & apps

1. ChatBot – Editors choice
2. HubSpot Chatbot – Free chatbot builder
3. Manychat – Best for Facebook
4. Tidio – Best for customer service
5. Landbot – Best for WhatsApp
6. Capacity – Best all-in-one solution
7. Freshchat – Best for customer support
8. Chatfuel – Best for Instagram
9. Respond.io – Best for Telegram
10. Drift – Best sales chatbot

How we evaluate and test apps

When I’m testing apps/tools, I employ a dual approach based on free trial availability. For platforms offering free trials, I test their functionalities, usability, navigation, and ease of use. In the case of software lacking a free version or trial, I rely on in-depth research and user testimonials through software review platforms like G2, Capterra, and TrustRadius to gauge their performance and capabilities. Learn more about our ratings criteria for chatbot softwares here.

1. ChatBot – Editors choice

Best suited for: ChatBot is best for startups to enterprise businesses looking for a cost-effective solution to answer online queries or start conversations.

Pricing: $65/mo – $499/mo

ChatBot is an advanced platform that allows businesses to design, develop, and deploy interactive chatbots across multiple channels, including websites, social media platforms, and messaging apps.

It uses AI and machine learning to provide customers with personalized and engaging conversations, improving customer service and support.

The platform’s drag-and-drop interface makes it easy for you to create bots without coding knowledge, while its powerful analytics tools help in optimizing performance and understanding user interactions.

Features

• Drag-and-Drop Bot Builder: Offers a user-friendly interface that allows for easy creation and customization of chatbots without coding skills.
• Omnichannel Deployment: Enables deployment of chatbots across multiple platforms, including websites, Facebook Messenger, WhatsApp, and more, ensuring consistent customer interactions across all channels.
• Natural Language Processing (NLP): Utilizes advanced NLP algorithms to understand and interpret human language, enabling chatbots to provide more accurate and human-like responses.
• Analytics and Reporting: Provides comprehensive analytics and reporting tools to track chatbot performance, user engagement, and interaction patterns, helping businesses to continuously improve their service.

Why we picked it

ChatBot offers a powerful platform for creating and integrating AI-driven chatbots across multiple channels, enhancing customer interaction and support without coding.

Start building your chatbot with ChatBot today and elevate your customer service experience to the next level.

Start your free trial of ChatBot today

Try ChatBot free

2. HubSpot Chatbot – Free chatbot builder

Best suited for: HubSpot Chatbot is best for businesses of all sizes that want to automate everything from booking meetings to qualifying leads.

Pricing: Free

HubSpot Chatbot Builder is a powerful and versatile conversational marketing tool integrated within HubSpot’s all-in-one inbound marketing software.

It enables businesses to automate and personalize interactions with visitors on their website, providing instant support, qualifying leads, booking meetings, and facilitating smoother customer journeys without human intervention.

Built using an easy drag-and-drop interface, it allows for the creation of custom chat flows that align with specific business goals and customer needs.

With its deep integration into HubSpot’s CRM, the chatbot can offer tailored responses based on user data, enhancing the overall user experience and driving engagement and conversions.

Features

• Custom Chat Flows: Create personalized chatbot conversations using an intuitive drag-and-drop builder to guide visitors through a tailored experience based on their needs and your business objectives.
• CRM Integration: Seamlessly integrates with HubSpot’s CRM, allowing the chatbot to leverage existing customer data for more personalized and informed interactions.
• Lead Qualification and Routing: Automatically qualifies leads through conversational interactions and routes them to the appropriate team or sales representative based on predefined criteria.
• Meeting Scheduling: Enables visitors to book meetings directly through the chatbot interface, syncing with your team’s calendars to improve efficiency and lead engagement.

Why we picked it

Elevate your business communication and lead generation strategy with HubSpot Chatbot, the most comprehensive tool for automating personalized customer interactions and seamlessly integrating with your CRM.

Start leveraging HubSpot Chatbot today to transform your website into a lead-converting powerhouse and deliver exceptional customer experiences.

Get started with HubSpot Chatbot for free

Try HubSpot Chatbot free

3. Manychat – Best for Facebook

Best suited for: Manychat is best for businesses that rely on Facebook Messenger for customer engagement.

Pricing: Free – $15/mo

Manychat is a cutting-edge chatbot platform designed primarily for automating and enhancing customer interactions on social media channels, with a strong emphasis on Facebook Messenger.

It provides businesses with the tools to create interactive and engaging chatbots that can handle everything from customer service inquiries to lead generation and sales processes.

With its intuitive interface and powerful integration capabilities, Manychat enables even those without coding skills to build sophisticated chat experiences, making it an ideal solution for marketers looking to tap into the vast potential of social media messaging.

Features

• Easy-to-Use Visual Builder: Manychat’s drag-and-drop interface simplifies the process of creating chatbots, allowing users to design complex conversational flows without any coding knowledge.
• Comprehensive Integration with Facebook Messenger: Specializes in leveraging the full potential of Facebook Messenger, facilitating targeted messaging campaigns, automated responses, and personalized customer interactions.
• Rich Messaging Features: Supports interactive content such as images, videos, quick replies, and buttons within chat flows, enabling a dynamic and engaging user experience.
• Advanced Segmentation and Targeting: Allows users to segment their audience based on user behavior and profile data, enabling highly targeted and effective messaging campaigns.

Why we picked it

Manychat revolutionizes customer engagement on social media with its user-friendly chatbot building and powerful integration with Facebook Messenger, making it easier than ever to deliver tailored, interactive experiences.

Get started with Manychat today and unlock the full potential of your social media strategy by engaging your audience in meaningful conversations.

Get started with Manychat for free

Try Manychat free

4. Tidio – Best for customer service

Best suited for: Tidio is best suited for mid-sized companies that want to increase sales by solving customer issues.

Pricing: Free – $499/mo

Tidio is a live chat software that blends seamlessly with chatbots to provide real-time customer support and lead generation capabilities on websites.

It stands out for its ease of use, enabling businesses of all sizes to implement an efficient communication strategy without requiring extensive technical skills.

Tidio offers customizable chatbot templates, which can handle a wide range of tasks, from answering FAQs to capturing visitor information, all designed to boost engagement and conversion rates.

With its intuitive dashboard and powerful integration options, Tidio acts as a bridge between businesses and their customers, fostering improved customer satisfaction and sales growth.

Features

• Automated Chatbots: Design and deploy chatbots to automate conversations, answer frequently asked questions, and guide visitors through sales or support processes, available 24/7.
• Live Chat Support: Enables instant communication with website visitors, providing personalized customer service and engagement directly through your website in real-time.
• Visual Chatbot Editor: Offers an intuitive drag-and-drop interface for creating and customizing chatbots without needing programming skills, making it accessible for users of all expertise levels.
• Integrations and Plugins: Seamlessly connects with eCommerce platforms, email marketing services, CRM systems, and more, allowing businesses to enhance their communication strategies and manage leads effectively.

Why we picked it

Tidio combines the power of live chat and automated chatbots to offer an unparalleled customer communication tool.

It ensures your business remains connected with its audience around the clock.

Get started with Tidio for free today!

Try Tidio free

5. Landbot – Best for WhatsApp

Best suited for: Landbot is best for startups to enterprise organizations that want to automate their communications at a reasonable price point.

Pricing: Free – €400/mo

Landbot is an innovative platform designed to create conversational chatbots, revolutionizing how businesses engage with their audience online.

Its no-code interface allows users to easily design and implement interactive chatbots for websites, WhatsApp, or Facebook Messenger, enhancing customer experience and engagement.

Landbot’s unique value is transforming traditional forms into conversational interfaces, making information gathering and customer interactions more dynamic and personalized.

Features

• No-Code Chatbot Builder: Enables users to create and deploy interactive chat bots without any coding knowledge, using a drag-and-drop interface for ease of use.
• Conversational Forms: Transforms standard forms into engaging conversational interfaces, improving user experience and increasing completion rates.
• Integration with Messaging Platforms: Allows chatbots to be integrated seamlessly with popular messaging platforms such as WhatsApp, Facebook Messenger, and websites, facilitating omnichannel communication.
• Analytics and Insights: Provides detailed analytics and insights on chatbot performance and user interactions, helping businesses optimize their conversational strategies and improve engagement.

Why we picked it

Landbot makes personalizing interactions across various platforms easy with its no-code conversational chatbots.

Start creating your interactive chatbot today and transform your customer communication into a dynamic and efficient experience.

Try Landbot for free today

Try Landbot free

6. Capacity – Best all-in-one solution

Best suited for: Capacity is a support automation platform for businesses of all sizes looking to streamline operations and improve efficiency.

Pricing: $49/user/mo – $99/user/mo

Capacity is an advanced AI-powered support automation platform designed to help teams do their best work.

By leveraging AI and machine learning, Capacity gives businesses a comprehensive tool suite to automate support functions, knowledge management, and business processes.

It seamlessly integrates with your existing systems, making information accessible through a conversational interface and reducing dependency on manual tasks.

It can understand, learn, and execute tasks to boost productivity, enhance customer satisfaction, and empower employees to focus on more strategic tasks.

Features

• AI-Powered Support Automation: Uses AI to automate customer support and internal helpdesk tasks, providing instant responses to inquiries 24/7.
• Knowledge Management: Offers a centralized platform for storing and managing organizational knowledge, ensuring accurate information is easily accessible to both employees and customers.
• Workflow Automation: Streamlines business processes by automating routine tasks and workflows, reducing manual work, and increasing operational efficiency.
• Seamless Integrations: Connected with a wide range of enterprise applications and systems, facilitating smooth data exchange and enabling comprehensive support across various functions.

Why we picked it

Capacity empowers organizations by automating support tasks and streamlining knowledge management with its AI-driven platform, enhancing efficiency and productivity.

Start your free trial of Capacity today!

Try Capacity free

7. Freshchat – Best for customer support

Best suited for: Freshchat is best suited for sales and customer engagement teams that need help managing customer interactions and relationships.

Pricing: Free – $95/user/mo

Freshchat is a cutting-edge messaging software crafted to revolutionize customer support by enabling teams to engage with customers across various platforms, such as websites, mobile apps, and social media channels.

It simplifies communication by integrating multiple messaging channels into a single, centralized interface, ensuring a cohesive and contextual conversational experience.

Freshchat stands out with its blend of AI-driven bots and live chat capabilities, designed to scale support efforts efficiently while maintaining a personalized touch.

Features

• AI-powered Chatbots: Leverages AI to provide automated responses, enabling businesses to scale their customer support without compromising on quality.
• Omnichannel Messaging: Supports seamless integration across various platforms for a unified customer experience.
• Customizable Web Widgets: Allows businesses to customize chat widgets on their website to match their branding, improving the visual consistency and user experience.
• Comprehensive Analytics: Offers in-depth insights and analytics, helping teams to monitor performance, understand customer behavior, and make data-driven decisions.

Why we picked it

Freshchat is a dynamic messaging solution that enhances customer support through AI-driven chatbots and omnichannel messaging, ensuring a seamless experience across all communication platforms.

Start your free trial of Freshchat

Try Freshchat free

8. Chatfuel – Best for Instagram

Best suited for: Chatfuel is an AI messaging platform ideal for all businesses that need instant, reliable social media and website responses.

Pricing: $14.39/mo – $300/mo

Chatfuel is a leading no-code chatbot platform for Facebook Messenger, Instagram, and other messaging platforms. It is designed to help businesses engage with their audience more interactively.

It allows you to create AI-powered bots that can automate conversations, answer frequently asked questions, and provide personalized experiences to users to improve customer service and boost sales.

Features

• No-Code Bot Building: Provides an easy-to-use, drag-and-drop interface that allows businesses to create powerful chatbots without needing any programming skills.
• AI and NLP Capabilities: Incorporates AI and NLP to enable chatbots to understand and respond to users in a human-like manner.
• Audience Segmentation: Offers tools for segmenting users based on their interactions, enabling personalized communication and targeted marketing campaigns.
• CRM and Third-Party Integrations: Facilitates integration with popular CRM systems and third-party applications, streamlining workflows and data management.

Why we picked it

Chatfuel is a powerful, no-code chatbot platform for enhancing customer engagement and streamlining support through AI-driven conversations on Facebook Messenger and Instagram.

Get started with Chatfuel to unlock the full potential of conversational marketing and elevate your customer interaction strategy.

9. Respond.io – Best for Telegram

Best suited for: Respond.io is best suited for any business looking to streamline its customer support efforts.

Pricing: $99/mo – $299/mo

Respond.io is a comprehensive messaging platform designed to streamline communication between businesses and their customers across messaging apps, SMS, and live chat from a single interface.

It allows you to manage messages from different channels such as WhatsApp, Facebook Messenger, WeChat, and more in one place to make your customer support and engagement more efficient.

Respond.io helps you personalize customer interactions at scale while providing analytics to track performance and customer satisfaction.

Features

• Omnichannel Messaging: Centralizes messages from various platforms including WhatsApp, Facebook Messenger, Instagram, SMS, and live chat into one dashboard for streamlined communication.
• Automated Workflows: You can automate responses and actions based on specific triggers and customer interactions, enhancing response time and efficiency.
• CRM Integration: Seamlessly integrates with existing CRM systems, allowing you to manage customer data and interactions more effectively and personalize communication.
• Analytics and Reporting: Provides in-depth analytics and reporting tools to measure performance metrics, customer satisfaction, and team productivity, helping you to make data-driven decisions.

Why we picked it

Respond.io offers a sophisticated platform for managing omnichannel customer communications seamlessly, integrating various messaging apps and services into one convenient dashboard.

Start using Respond.io today to elevate your customer engagement strategy and streamline your communication processes effortlessly.

10. Drift – Best sales chatbot

Best suited for: Drift is best suited for businesses seeking to improve customer engagement and marketing automation.

Pricing: Starts at $2,500/mo

Drift is a conversational marketing and sales platform revolutionizing how businesses interact with customers.

By leveraging AI and real-time messaging, Drift allows you to directly engage with prospects and customers at every stage of the customer journey on their website.

It provides personalized experiences through chatbots and live chat, facilitating instant communication and helping businesses qualify leads, book meetings, and close deals faster.

With its focus on enhancing the buying experience, Drift converts website traffic into qualified leads, making it an essential tool for sales and marketing teams aiming to drive growth while improving customer satisfaction.

Features

• AI-Powered Chatbots: Utilizes AI to automate conversations, qualify leads, and schedule meetings to ensure customers receive immediate responses any time of day.
• Live Chat: Enables real-time communication between visitors and company reps, facilitating and more personalized and engaging customer experience.
• Meeting Scheduling: Integrates directly with sales teams’ calendars, allowing potential customers to book meetings or demos through the chat interface without leaving your website.
• Customizable Playbooks: Offers customizable conversation playbooks that guide the interactions, ensuring conversations are tailored to meet specific business goals and engage customers effectively.

Why we picked it

Drift transforms the way businesses connect with their customers through real-time messaging and AI-driven chatbots, enhancing the buying experience on websites.

Discover how Drift can accelerate your sales and improve customer satisfaction by starting your journey today.

Conclusion: How to Pick the Best AI Chatbot Software & Apps

In the rapidly evolving digital communication landscape, AI chatbot software stands out as a revolutionary tool, enabling you to engage with customers more efficiently and personally.

These sophisticated chatbots enhance customer satisfaction and drive business growth by automating conversations, providing instant support, and seamlessly integrating with various messaging platforms.

They save time by handling multiple inquiries simultaneously and gathering valuable insights through customer interactions, aiding in personalized marketing strategies.

Whether you’re looking to improve customer service, boost sales, or streamline your communication processes, adopting AI chatbot software from our curated list of the best options can transform your approach to customer engagement. 

Don’t wait to revolutionize your customer interaction – choose the perfect AI chatbot solution for your business today and unlock a new level of efficiency and personalization.

A quick recap of the best AI chatbot software & apps

1. ChatBot – Editors choice
2. HubSpot Chatbot – Free chatbot builder
3. Manychat – Best for Facebook
4. Tidio – Best for customer service
5. Landbot – Best for WhatsApp
6. Capacity – Best all-in-one solution
7. Freshchat – Best for customer support
8. Chatfuel – Best for Instagram
9. Respond.io – Best for Telegram
10. Drift – Best sales chatbot