7 Best LiveChat Alternatives & Competitors

Although LiveChat provides flexible business solutions, some customers may look for alternatives because of its limited customization options and pricing flexibility.

LiveAgent is a strong competitor among the many possibilities.

Why trust us? Our knowledge of software analysis is based on extensive research and input from actual users, making us an ideal choice to write this guide.

Read on to see how each LiveChat option meets the specific demands of various businesses, so you can make a well-informed choice.

1. LiveAgent

Best for: It is ideal for businesses with a large number of support agents as it offers auto-routing and back-end coordination functions.

Pricing: $15/user/mo – $85/user/mo

LiveAgent is a full-featured Help Desk and live-chat software that allows you to personalize customer interactions with an all-in-one solution.

Features

• Helpdesk Software: A feature-rich helpdesk software system gathers all incoming messages from various clients into a single, consolidated inbox. For customer communications, you can use a variety of channels, such as email, messenger, phone calls, and live chat.
• Software for Live Chat: Excellent live chat features are provided by LiveAgent to communicate directly with your knowledge base and ticketing software, as well as the other products in the LiveAgent ecosystem.
• Analytics, insights, and reports: A detailed “Reports” tab shows everything from the number of messages you’ve received to how quickly agents are responding. Agents can monitor their own performance reports to see whether or not they are moving closer to their objectives.
• Contact Center and Calling: LiveAgent comes with its own contact center software, in contrast to a lot of the live chat and customer support apps available today. Businesses can integrate a practical phone system into their customer experience stack by using VoIP (Voice Over Internet Protocol).

LiveAgent vs LiveChat

Criteria	LiveAgent	LiveChat
Best For	Businesses looking to provide phone, email, and live chat support	Sizable organizations seeking dependable and robust live chat solutions
Standout Feature	Contact center software	AI-powered chatbot
Pricing	$15/user/mo – $85/user/mo	$20/user/mo – $59/user/mo

Conclusion

LiveAgent uses an omnichannel inbox, real-time chat, built-in phone center, and robust customer care site.

With LiveAgent, you can use customer segmentation, automation, built-in CRM, strong analytics, and customer knowledge base to personalize your communication.

Get started with LiveAgent for free

Try LiveAgent for free

2. Freshchat

Best for: It caters excellently to companies seeking effective solutions for engaging with prospects and customers directly on their website, mobile app, or social media pages.

Pricing: Free – $95/user/mo

Freshchat is an innovative messaging platform crafted to streamline communication between sales and customer engagement teams and their audience across social media, mobile apps, and websites.

Features

• Channels: You can install a chatbot on three channels with Freshchat: website, Facebook Messenger, and WhatsApp. You can also send out email campaigns to your users.
• Integrations: Freshchat offers several integrations and provides an app for iOS and Android that allows you to respond to user inquiries while on the road. Additionally, Freshchat can be integrated with Freshdesk and Freshsales, among other Freshworks products.

• Marketing: Websites are the primary focus of Freshchat’s marketing opportunities. You can add a native widget to your website and customize its colors and design to better fit your branding.
• Online Retailers: With Freshchat’s Shopify integration, one of your live chat agents can help the user more quickly by sending Shopify properties (such as the Order ID) to Freshchat.

Freshchat vs LiveChat

Criteria	Freshchat	LiveChat
Best For	Businesses looking for solutions to talk to prospects and customers on the website	Sizable organizations seeking dependable and robust live chat solutions
Standout Feature	AI-powered candidate matching	AI-powered chatbot
Pricing	Free – $95/user/mo	$20/user/mo – $59/user/mo

Conclusion

Freshchat is a great option for businesses looking for affordable or free options to manage their customer interactions on websites, mobile apps and social media.

Its Shopify integrations make it an ideal choice for small eCommerce businesses looking for automated interaction functionalities.

Start your free trial of Freshchat today

Try Freshchat for free

3. Smartsupp

Best for: This chat-based tool is meant to help businesses increase sales chances and conversions by providing a simple means of engaging their target audience.

Pricing: Free – $60/mo

Smartsupp is a comprehensive chat-focused tool that combines video recordings, live chat, and chatbot features to convert more visitors into clients.

Features

• Live Chat: With SmartSupp’s live chat feature, business owners can quickly and easily add a personalized chat box or widget to any website.
• Visitor Insights: SmartSupp’s ability to help businesses interact with their target market and gather insightful data about their purchase behavior is among its greatest selling points.

• Video recordings: Visitor session recordings give agents additional information about a customer’s past interactions with the business, enabling them to provide personalized assistance. can also be used for compliance and training needs.
• Reports and Analytics: You can track important details about almost every interaction on your website and keep an eye on new chats with clients and the number of chats happening every day.

Smartsupp vs LiveChat

Criteria	Smartsupp	LiveChat
Best For	Companies needing a scalable and comprehensive hiring solution	Sizable organizations seeking dependable and robust live chat solutions
Standout Feature	AI-powered candidate matching	AI-powered chatbot
Pricing	Free – $60/mo	$20/user/mo – $59/user/mo

Conclusion

Smartsupp is a great option for online businesses that are looking to drive their online sales through chat.

It combines chatbots, live chats, and video recordings to offer a more personalized experience to visitors and convert them into customers.

If you’re an online business looking for a chat platform for a better and more personalized customer experience, then Smartsupp may be a better choice for you

Give Smartsupp a try for free today

Try Smartsupp for free

4. Zendesk

Best for: It’s a great enterprise solution intended for businesses that need detailed, advanced reporting and analytics.

Pricing: $25/user/mo – $149/user/mo

Zendesk is a cloud-based help desk management solution that offers tools for creating online communities, knowledge bases, and customer care portals.

Features

• Ticket Processing: Users can open trouble tickets with Zendesk in various ways, including through social media platforms like Facebook and Twitter and messaging programs like Facebook Messenger and WhatsApp.
• Data Export and Reporting: The Zendesk Explore reporting tool can help manage analytics and comes with pre-made dashboards that show the most frequently used data in a graphical layout. Data from the dashboard can be exported as PDF, JPG, or Excel/CSV files.
• Omnichannel experience: Zendesk provides an easy-to-use omnichannel experience with a user-friendly Agent Workspace. The agent gets a single view of the entire customer experience using this workspace, which includes all of the client chats, ticket statuses, order history, personal information, and context needed to offer 
• Integrations: Zendesk offers more than 1,300 pre-built apps and integrations on a highly configurable platform. By integrating Zendesk with other applications in your stack, you can increase its usefulness and potential.

Zendesk vs LiveChat

Criteria	Zendesk	LiveChat
Best For	Businesses that need detailed, advanced reporting and analytics	Sizable organizations seeking dependable and robust live chat solutions
Standout Feature	Zendesk Explore	AI-powered chatbot
Pricing	$25/user/mo – $149/user/mo	$20/user/mo – $59/user/mo

Conclusion

Zendesk is a great choice for organizations that are looking for more advanced and detailed analytics to interpret customer requirements.

Despite its high subscriptions plans, it aims to offer higher ROI.

5. Intercom

Best for: Intercom is ideal for SaaS companies but works for any online seller who wants to answer visitor questions.

Pricing: $39/user/mo – $139/user/mo

Intercom is a Conversational Relationship Platform focused on improving client relationships by offering live chat, chatbots, and help desk features.

Features

• NLP and AI: The Resolution Bot on Intercom can train your chatbot to grasp user intent by asking it a series of questions and automatically responding to user inquiries.
• Conversation Management: Messages are collected in an inbox designed specifically for groups to provide mutual assistance. Permissions can be configured, and distinct inboxes for sales and support can be used.
• Reporting: Intercom gathers information from each of these functions to assist you in better understanding and serving your clientele. You may monitor the performance of your support team and make any adjustments.
• Integrations: There are numerous tools and apps that Intercom integrates with including Facebook, Google Analytics, Google Calendar, Jira Cloud, Mailchimp, Outlook, Salesforce, Stripe, Zoom, and more.

Intercom vs LiveChat

Criteria	Intercom	LiveChat
Best For	SaaS companies and other online sellers	Sizable organizations seeking dependable and robust live chat solutions
Standout Feature	Resolution Bot	AI-powered chatbot
Pricing	$39/user/mo – $139/user/mo	$20/user/mo – $59/user/mo

Conclusion

Intercom features an intuitive interface, built-in AI and NLP, the ability to embed your chatbot on your website and iOS/Android app, built-in live chat, and over 100 direct integrations.

6. LivePerson

Best for: Consider LivePerson if you’re searching for a live chat tool that will boost your conversions and sales.

Pricing: Request a quote

LivePerson is a live chat platform that uses a conversation cloud to enable straightforward and efficient branded consumer interactions.

Features

• Messaging Connectors: To efficiently communicate with customers, LivePerson integrates contact center operations with third-party channels and uses built-in tools for straightforward, centralized messaging, creating and managing personalized bots, and assessing operational effectiveness with comprehensive data.

• Automated Feedback: LivePerson uses a skill-specific survey bot to send automated, customizable, closed-ended text questions to clients to get their feedback, evaluate customer sentiment, and track agent performance.
• Reporting: Comprehensive reporting capabilities of LivePerson track and evaluate revenue, engagement, and agent activity.
• Conversation Builder: LivePerson offers a conversation builder with pre-made, sector-specific templates and enhances automated conversation flows with a single user interface.

LivePerson vs LiveChat

Criteria	LivePerson	LiveChat
Best For	Companies looking for a live tool to boost conversions	Sizable organizations seeking dependable and robust live chat solutions
Standout Feature	Great customer support	AI-powered chatbot
Pricing	Request a quote	$20/user/mo – $59/user/mo

Conclusion

LivePerson equips you with a full toolset to create and optimize your chatbots for better sales and conversions.

If you’re looking for live chat software with flexible options and pay-as-you-go pricing, then LivePerson can be a better fit for you than LiveChat.

7. Front

Best for: It is ideal for businesses with broad, frequent, and asynchronous consumer communication requirements.

Pricing: $29/mo – $79/mo

Front is a customer relationship management platform that enables support, sales, and account management teams to deliver exceptional service on a massive scale.

Features

• Multiple Channels: Front centralizes all of your consumer conversations. Support tickets from emails, Facebook, Twitter, and WhatsApp can be easily managed in one place.
• Collaboration Tools: Front facilitates teamwork and streamlines your customer conversations. Your agents can have a private conversation area under each chat.

• Automation Tools: Front offers several automation tools such as auto-assigning emails to streamline processes, pre-made responses to FAQs, and automated collection of client data.
• Reporting: With Front’s reporting tool, you can gain comprehensive insights to improve team and customer satisfaction, enhance customer experience, and manage workload and team performance.

Front vs LiveChat

Criteria	Front	LiveChat
Best For	Businesses with broad, frequent, and asynchronous consumer communication requirements	Sizable organizations seeking dependable and robust live chat solutions
Standout Feature	Centralizes conversations in one place	AI-powered chatbot
Pricing	$29/mo – $79/mo	$20/user/mo – $59/user/mo

Conclusion

While Front doesn’t offer phone support, it is a great platform for centralized communication on all channels.

If you don’t require phone support and are looking for a better-managed live chat platform, then Front may be a good option for you.

Which LiveChat alternative should I use?

Selecting the right software for your business communication needs is essential, and the LiveChat alternatives that we’ve looked at each have special advantages suited to various company requirements.

Your selection should be in line with your unique operational needs, whether you’re looking for user-friendly platforms for startups or extensive systems for larger corporations.

Here’s a quick recap of the LiveChat alternatives for you to make an informed decision:

• Zendesk: Advanced and detailed analytics with higher ROI
• LiveAgent: Own contact center software with VoIP
• Intercom: Built-in AI and NLP, the ability to embed your chatbot 
• LivePerson: A full toolkit for creating, managing, and optimizing bots 
• Freshchat: Affordable or free options to manage customer interactions 
• Smartsupp: Affordable, personalized customer experiences
• Front: Centralized communication and tickets