7 Best ClickDesk Alternatives & Competitors

Does your website have live chat support? If not, you’re missing out on nearly 40% of leads.

Now, ClickDesk is one of the best help desks that offers a stellar live chat. 

However, like most software, it has its downsides, like the lack of an iOS app and pricey plans.

So we researched and found the 7 best ClickDesk alternatives that we highly recommend.

1. Tidio

Best for: SMBs and e-commerce stores looking to convert more leads and provide excellent support.

Pricing: Free – $499/mo

Tidio is a live chat platform that uses AI to accelerate customer service growth, especially for e-commerce businesses.

Features

• Chatbots – Tidio provides a builder for entrepreneurs to create a custom chatbot or choose from the 40+ templates. The chatbot can help in lead generation and engaging inactive customers.
• Shopify order management – The software allows entrepreneurs to manage their orders in the chats, offer guarantees, and recommend products. The feature can also help in issuing coupons and discounts on products.
• Live chat – The live chat helps reply to customer inquiries quickly and create an extensive library of answers to common FAQs. The live chat widgets are also customizable; you can use emojis and add images.
• Multi-channel tool – Tidio allows businesses to link all their messaging channels like FB Messenger, live chat, and email for quick response. It helps save time by replying to all channels from a central spot.

Tidio vs. ClickDesk

Criteria	Tidio	ClickDesk
Best For	Ecommerce businesses	Customer service teams
Standout Feature	Customizable chatbots	Video and audio chat
Pricing	Free – $499/mo	Free – $39.99/mo

Conclusion

SMBs looking to create custom chatbots for lead generation will find Tidio ideal. Its multi-channel tool and Shopify order management are its selling points.

Get started with Tidio for free today!

Try Tidio for free

2. LiveAgent

Best for: Support teams looking for a multi-channel solution for live chat and ticketing.

Pricing: $15/user/mo – $85/user/mo

LiveAgent is an all-rounded customer service platform that offers business ticketing and live chat features.

Features

• Integrations – Syncing customer data from other third-party software is easy since LiveAgent integrates with CRMs, CMSs, and e-commerce platforms.
• Detailed analytics – LiveAgent provides in-depth analytics on customer queries, associated products, and statistics for each channel. Entrepreneurs can also have an overview of agent performance depending on customer surveys.
• Typing real-time view – An agent can have a preview of what the client is typing on the live chat even before hitting send. It comes in handy in giving an agent time to find ideal responses to queries.
• Universal inbox – LiveAgent centralizes all messaging channels into one spot, allowing agents to answer customer queries from one location. The feature organizes the messages depending on the date received and urgency.

LiveAgent vs. ClickDesk

Criteria	LiveAgent	ClickDesk
Best For	Small and midsize businesses	Customer service teams
Standout Feature	Typing real-time view	Video and audio chat
Pricing	$15/user/mo – $85/user/mo	Free – $39.99/mo

Conclusion

SMBs looking for a simple help desk offering ticketing and live chat features will find LiveAgent ideal. Its universal inbox and extensive integration stack are its selling points.

Sign up to LiveAgent for free today!

Try LiveAgent for free

3. Olark

Best for: Businesses looking to offer real-time live chat and organize customer data.

Pricing: $29/user/mo

Olark is a simple chat and messaging platform that helps businesses deliver quality support and capture leads.

Features

• Live chat transcripts – Each live chat transcript gets stored in Olarks’ database along with any data collected from the customer.
• Detailed reporting – The software provides data on the chat volume, agent activities, and other metrics for better management. The report displays times and days when the chat gets busy, which helps in agent scheduling.
• Customizable chat widget – An agent can customize the chat widget by changing the color theme and adding an image to reflect the brand image. Agents can also add white-label design by using the power-up feature.
• Chatbox custom forms – Create custom forms and pre-chat surveys to collect customer data and understand their issues.

Olark vs. ClickDesk

Criteria	Olark	ClickDesk
Best For	Small and midsize enterprises	Customer service teams
Standout Feature	Live chat transcripts	Video and audio chat
Pricing	$29/user/mo	Free – $39.99/mo

Conclusion

SMEs looking for a simple live chat and messaging solution to deliver tailored support will find Olark helpful. It excels at storing live chat transcripts and offering power-ups to features.

Start 14-day free trial of Olark

Try Olark for free

4. Zendesk

Best for: Support teams and businesses looking for an omnichannel solution with voice calling.

Pricing: $25/user/mo – $149/user/mo

Zendesk is a reputable customer service solution that provides businesses with features like live chat and CRM.

Features

• Agent workspace – It is a central spot that allows agents to manage tickets, make calls, reply to inquiries, and more. It also centralizes customer data,  history, and loyalty status.
• Live chat – It enables real-time communication with customers and quick response to their queries. Zendesk uses an “Answerbot” to respond to inquiries when agents are offline.
• Zendesk talk – It’s a voice software that integrates with the support channels and displays client data, helping an agent when receiving calls. It can route calls, record and manage callback requests, and more.
• Mobile app – It is available for Android and iOS, helping agents manage tickets and receive updates remotely.

Zendesk vs. ClickDesk

Criteria	Zendesk	ClickDesk
Best For	Large enterprises	Customer service teams
Standout Feature	Agent workspace	Video and audio chat
Pricing	$25/user/mo – $149/user/mo	Free – $39.99/mo

Conclusion

Large support teams looking for an omnichannel solution with an agent workspace will find Zendesk suitable. The answer bot in the live chat and integrated voice call are its selling points.

5. Front

Best for: Teams looking to manage their communication through a CRM for improved customer satisfaction.

Pricing: $29/mo – $79/mo

Front is a customer service platform that helps teams streamline communication and deliver scalable support services.

Features

• Live chat – Agents can chat with customers in real time to answer their queries without delay. The live chat also allows customers to upload media like videos, images, or files for an agent to analyze.
• Omnichannel inbox – Front centralizes all messaging channels in a central spot for quick and effective communication. It also allows an agent to see a client’s chat history to understand their query better.
• Integrations and API – The platform integrates with 100+ systems, making it easy to supercharge workflows. Agents can also use the API to add custom apps, like messaging or business systems.
• Workflow automation – An agent can route messages to the right team member, which helps reduce the back-and-forth with email forwarding. Front can also categorize messages with tags, which helps resolve customer issues faster.

Front vs. ClickDesk

Criteria	Front	ClickDesk
Best For	Customer service teams	Customer service teams
Standout Feature	Workflow automation	Video and audio chat
Pricing	$29/mo – $79/mo	Free – $39.99/mo

Conclusion

Teams looking to automate their workflows and have a solution with an omnichannel inbox will find Front suitable. Its integration stack and CRM are its selling points.

6. LiveChat

Best for: Ecommerce teams looking to capture and qualify leads to simplify buying.

Pricing: $20/user/mo – $59/user/mo

LiveChat is a customer service platform offering online chat and ticketing to help e-commerce businesses fuel sales.

Features

• Typing real-time sneak peek – With this feature you can view what the customer is typing in the chat before sending the message. It allows the agent to research for the answer to the queries and reply in seconds.
• Customizable chat widget – Add a human touch to the chat widget by adding a name and profile photo. Also, using a live editor, an agent can tweak the color, theme, and the live chat widget position.
• APIs – An agent can create and add a custom chat widget to a website or application. You can also use webhooks to build custom live chat integrations.
• Team management – With this software, you can create as many team member accounts as possible and divide the agents into teams depending on expertise. It helps the teams be more efficient in helping customers with their queries.

LiveChat vs. ClickDesk

Criteria	LiveChat	ClickDesk
Best For	Ecommerce businesses	Customer service teams
Standout Feature	Live Chat APIs and webhooks	Video and audio chat
Pricing	$20/user/mo – $59/user/mo	Free – $39.99/mo

Conclusion

Businesses looking to add online chat to their sites for lead generation and sales conversion will find LiveChat suitable. The sales, e-commerce, APIs, and webhooks are its selling features.

Sign up to LiveChat for free today!

Try LiveChat for free

7. Smartsupp

Best for: Ecommerce businesses looking for a communication solution to drive interaction through live chat.

Pricing: Free – $60/mo

Smartsupp is a customer service software that helps e-commerce businesses connect with customers through live chatbots.

Features

• Mobile app – If you’re on the go, you can use an Android or iOS device to access the workflows. Through it, you can monitor the chat activity and get analytics.
• Customizable live chat widget – Users can tweak the chat widget by changing the theme or adding an image to reflect the brand image. Agents can also add their name and profile photo to give it a human touch.
• Automated messaging – Even when agents are offline, agents can create personalized messages and add rules around them. Automating the messages allows the conversation to continue by guiding the clients through the buying process.
• Video recordings – Smartsupp allows video recording of the customer chats, which comes in handy in giving insights on their queries. 

Smartsupp vs. ClickDesk

Criteria	Smartsupp	ClickDesk
Best For	Ecommerce enterprises	Customer service teams
Standout Feature	Video chat recording	Video and audio chat
Pricing	Free – $60/mo	Free – $39.99/mo

Conclusion

Businesses looking for a conversational marketing solution to drive sales will find Smartsupp helpful. Its video chat recording and automated messaging are its selling points.

Get start with Smartsupp for free today

Try Smartsupp for free

Which ClickDesk alternative should I use?

ClickDesk is undoubtedly one of the best customer service platforms, offering a powerful help desk.

It suits service teams that need a solution offering a live chat and a social toolbar for quick communication. Its video and audio chat are among its main selling points.

However, ClickDesk has its downsides, like the lack of an iOS mobile app and pricey plans.

That’s why we recommend these 7 best ClickDesk alternatives. They offer unique features that ClickDesk lacks.

So, choose a software that fits your needs and budget.

Recap of ClickDesk alternatives:

1. Tidio
2. LiveAgent
3. Olark
4. Zendesk
5. Front
6. LiveChat
7. Smartsupp