7 Best Tidio Alternatives & Competitors

Tidio is a popular live chat software that helps you connect with your website visitors and provide customer support.

However, it has some drawbacks, such as the lack of a better notification system, high pricing, and lack of advanced features.

That’s why you might want to look for some Tidio alternatives that can offer you more value for your money and better functionality.

The best alternative to Tidio is LiveChat, a powerful and easy-to-use live chat software trusted by over 37,000+ businesses worldwide, including IKEA, LG, Nikon, and more.

It lets you chat with your customers in real-time, increase conversions, and boost customer satisfaction. 

In this article, we’ll show you why LiveChat is the best Tidio alternative, and also introduce you to six other great options that you can consider. 

By the end, you’ll have a clear idea of which live chat software suits your needs the best.

1. LiveChat

Best for: LiveChat is best suited for e-commerce, service-based, SaaS companies, and startups.

Pricing: $20/user/mo – $59/user/mo

LiveChat is a simple and effective app for improving communication and customer assistance.

It provides a smooth platform for businesses to engage visitors in real-time, with several features for quicker interactions and improved customer connection.

Features

• Chat Tools: LiveChat’s tools include file sharing, chat tagging, canned responses, chat archives, alerts, chat transfers, chat ratings, and more.
• Messaging Channels: LiveChat’s communication channels include Facebook, Instagram for Business, WhatsApp Business, email, in-chat voice, Apple Messages for Business, and more.
• Chat Widget Customization: Languages, personalization, chat boosters, agent profiles, accessibility, and other features are all available.
• Sales and e-Commerce: Product cards, customer data, a goal and sales tracker, an e-commerce connection, and more are available.● Reports and Analytics: LiveChat’s reports contain chat and data reports, data summaries, agent reports, filtering, customer reports, and e-commerce reports.

LiveChat vs. Tidio

Criteria	LiveChat	Tidio
Best For	Small enterprises seeking flexibility and a powerful live chat platform	Companies looking for top-tiered AI customer support experience
Standout Feature	AI-powered chatbot	AI-powered chatbots
Pricing	$20/user/mo – $59/user/mo	Free – $499/mo

Conclusion

LiveChat is a stand-alone solution for organizations trying to improve customer service and communication. The extensive features and reporting tools benefit various sectors.

The more advanced features and capabilities come at an additional expense, but its efficiency and versatility make it an appealing option for online client interactions.

Sign up to LiveChat for free today!

Try LiveChat for free

2. Tawk.to

Best for: Tawk.to is best for small businesses and startups that want to try a 100% free live chat software for their customer support needs.

Pricing: Free

Tawk.to is another user-friendly live chat platform for improved communication that is entirely free.

This cloud-based live chat tool helps organizations monitor and measure website traffic, integrates smoothly with websites, allowing businesses to interact with customers in real time.

Features

• Regular Traffic Monitor: Tawk.to monitors website traffic and visitor interactions closely.
• Built-in Ticketing: Streamline customer support by managing and organizing customer inquiries efficiently through the built-in Ticketing system.
• High-load Dashboard: Allows you to handle huge amounts of data fluidly, ensuring that your website runs smoothly even during periods of heightened traffic or activity.●
• Customizable Widgets: Personalize your chat interface to match your brand and user experience preferences, all for free.

Tawk.to vs. Tidio

Criteria	Tawk.to	Tidio
Best For	Small businesses looking for a free alternative	Companies looking for top-tiered AI customer support experience
Standout Feature	Feature-packed free tools	AI-powered chatbots
Pricing	Free	Free – $499/mo

Conclusion

Tawk.to is unrivaled as a live chat solution, allowing organizations to better interact across all sectors.

It offers a fully free subscription, is feature rich and has an easy-to-use interface. Businesses may improve the customer experience by enabling real-time communication.

Download the free Tawk.to widget

Try Tawk.to for free

3. Gorgias

Best for: Gorgias is best suited for e-commerce websites and organizations that operate through Shopify, Bigcommerce, Magento, and Woocommerce.

Pricing: $10/mo – $900/mo

Gorgias is an all-in-one customer care platform for e-commerce that provides multi-channel support via email, chat, voice, and social media from a single dashboard.

With its integrations, Gorgias enables automated responses to streamline customer interactions.

Features

• Live Chat Support: Includes live chat support widgets with proactive chat campaigns for immediate assistance.
• Reduced Response Times: Provides capabilities such as Macros for templated replies with variables, which allows for faster responses and reduces response times.
• Centralized View: Provides a centralized view of support interactions from all channels for better management.
• Multi-Channel Support: Enhances chat, email, phone, and other channels for customer interactions.

Gorgias vs. Tidio

Criteria	Gorgias	Tidio
Best For	Ecommerce busineses	Companies looking for top-tiered AI customer support experience
Standout Feature	Shopify integration	AI-powered chatbots
Pricing	$10/mo – $900/mo	Free – $499/mo

Conclusion

Gorgias is a live-chat software that seamlessly integrates and works best for e-commerce and small businesses. For companies already working on Shopify and similar hosts, this would be a great choice.

Sign up to Gorgias for free today

Try Gorgias for free

4. Intercom

Best for: Intercom is best suited for SaaS-related companies and startups, but can also be ideal for many other small and medium sized businesses looking for a customer support tool.

Pricing: $39/user/mo – $139/user/mo

Intercom is a conversational relationship platform that improves client connections by providing live chat, chatbots, and help desk services.

It provides users with a variety of tools for managing sales and marketing, customer service, and other tasks.

Features

• NLP and AI: The Resolution Bot on Intercom can teach your chatbot to understand user intent by asking a series of questions and automatically replying to customer inquiry.
• Conversation Management: Messages are collected in an inbox built exclusively for organizations seeking mutual help. Permissions can be set up, and separate inboxes for sales and support can be used.
• Reporting: Intercom aggregates information from all tasks to help you better understand and serve your customers. You’ll be able to monitor your support team’s performance and make any necessary changes.
• Integrations: Intercom integrates with a wide range of tools and apps, including Facebook, Google Analytics, Google Calendar, Jira Cloud, Mailchimp, Outlook, Salesforce, Stripe, and Zoom.

Intercom vs. Tidio

Criteria	Intercom	Tidio
Best For	SaaS companies and other online sellers	Companies looking for top-tiered AI customer support experience
Standout Feature	Utilize Resolution Bot	AI-powered chatbots
Pricing	$39/user/mo – $139/user/mo	Free – $499/mo

Conclusion

Intercom is a helpful tool for organizations looking to improve their marketing strategy, customer communications, and support.

5. Zendesk

Best for: The Zendesk app is ideal for customer support teams across organizations wishing to elevate their customer care experience.

Pricing: $25/user/mo – $149/user/mo

Zendesk is a well known powerful cloud-based help desk management solution that includes capabilities for building online communities, knowledge bases, and customer support portals.

Features

• Ticket Handling: Zendesk enables users to submit support requests, or tickets via a variety of channels, including social networking platforms (e.g., Facebook, Twitter) and messaging apps like Facebook Messenger and WhatsApp.
• Data Export and Analysis: Zendesk Explore – a reporting tool – makes analytics and administration easier by providing pre-designed dashboards that show critical data visually. Users have the option to export dashboard data in PDF, JPG, or Excel/CSV formats.
• Unified Multi Channel Experience: Zendesk’s simple Agent Workspace provides a seamless omnichannel experience. Agents get a comprehensive view of the full customer experience, including client conversations, ticket statuses, order history, personal details, and contextual information required for optimal support..●
• Integrations: Zendesk’s approximately 1,300 pre-built apps and integrations on a highly flexible platform enable smooth integration with other applications in your software stack.

Zendesk vs. Tidio

Criteria	Zendesk	Tidio
Best For	Businesses that need detailed analytics and reporting	Companies looking for top-tiered AI customer support experience
Standout Feature	Zendesk Explore	AI-powered chatbots
Pricing	$25/user/mo – $149/user/mo	Free – $499/mo

Conclusion

Zendesk is an excellent alternative for organizations seeking more advanced and extensive statistics to evaluate client needs. Despite its costly subscription prices, it attempts to provide a greater ROI to the businesses.

6. Smartsupp

Best for: Smartsupp is best designed to help organizations enhance sales opportunities and conversions by giving an easy way to engage their target audience.

Pricing: Free – $60/mo

Smartsupp is a complete chat-focused software that uses video recordings, live chat, and chatbot capabilities to help convert more potential leads into customers.

Features

• Live Chat: Smartsupp’s live chat feature allows company owners to quickly and simply add a customized chat box or widget to any website.
• Visitor Insights: One of Smartsupp’s most compelling features is its ability to assist businesses in interacting with their target customers and gathering meaningful data about their purchasing habits. This helps create more leads and prospects.
• Video recordings: Visitor session records offer agents with extra information about a customer’s previous encounters with your business, allowing them to deliver more tailored service. Can also be utilized for compliance and training purposes.
• Reports and Analytics: You can keep track of and extract essential details and information about practically every interaction on your website, as well as the number of new discussions with clients that occur each day.

Smartsupp vs. Tidio

Criteria	Smartsupp	Tidio
Best For	eCommerce businesses	Companies looking for top-tiered AI customer support experience
Standout Feature	Video recordings	AI-powered chatbots
Pricing	Free – $60/mo	Free – $499/mo

Conclusion

Smartsupp is an excellent choice for online businesses trying to increase their online sales via chat. It mixes chatbots, live conversations, and video recordings to provide a more customized experience for visitors and turn them into consumers.

Try Smartsupp for free today

Try Smartsupp for free

7. HubSpot Live Chat

Best for: Hubspot CRM’s Live Chat is best suited for creating a unified customer experience, engaging website visitors, converting them into customers, and sales retention.

Pricing: Free – $90/user/mo

HubSpot is a major CRM platform that provides software and assistance for businesses. Its comprehensive package comprises tools for marketing, sales, customer support, and website development.

HubSpot also provides a free Live Chat widget for websites, which helps to engage visitors, provide assistance, and close deals.

Features

• Seamless Integration: HubSpot Live chat connects easily with HubSpot CRM, ensuring that all conversation records are maintained in a dedicated inbox.
• Contact Management: Users can manage their contacts straight from the LiveChat app, without having to hop between platforms.
• Unlimited Chat History: HubSpot Live Chat provides an infinite chat history, allowing users to review and analyze previous discussions.
• Multiple Branding: Support for multiple brandings allows users to tailor chat experiences for different brands or departments within their organization.

HubSpot Live Chat vs. Tidio

Criteria	HubSpot Live Chat	Tidio
Best For	Medium to large sized businesses	Companies looking for top-tiered AI customer support experience
Standout Feature	Hubspot CRM integration	AI-powered chatbots
Pricing	Free – $90/user/mo	Free – $499/mo

Conclusion

HubSpot Live Chat is a compelling alternative for medium to big enterprises looking for an integrated CRM experience that prioritizes seamless connection with HubSpot CRM.

Its extensive capabilities, such as contact management and limitless chat history, are ideal for firms that want to optimize customer interactions inside their existing CRM architecture.

Try HubSpot Live Chat today!

Try HubSpot Live Chat for free

Which Tidio alternative should I use?

Choosing the correct software for your business needs is critical, and the Tidio alternatives we’ve looked at all have unique benefits tailored to different company needs. 

Your pick should be based on your specific operational requirements, whether you’re seeking user-friendly platforms for startups or comprehensive solutions for larger organizations. 

Here’s a quick roundup:

1. LiveChat
2. Tawk.to
3. Gorgias
4. Intercom
5. Zendesk
6. Smartsupp
7. HubSpot Live Chat