7 Best Tawk.to Alternatives & Competitors

If you have a budget to spare and want to go beyond Tawk.to’s entirely free option, it’s high time to seek out alternatives.

Tidio stands out as the best leading option, offering robust features without breaking the bank.

Eager to delve deeper? Stay tuned as we uncover more alternatives to Tawk.to, and discover how they can revolutionize your customer engagement strategy.

1. Tidio

Best for: Tailored for small to medium-sized businesses, e-commerce platforms, and various service providers.

Pricing: Free – $499/mo

Tidio stands out as a user-friendly and versatile customer service app designed to enhance communication and customer support efforts.

It provides organizations with a seamless platform to interact with visitors in real-time, boasting numerous features for smoother conversations and enhanced customer communication.

Features

• Order Management and Ticketing: Integrated Shopify actions during chats aid in better understanding customer inquiries and prompt responses. It assists in resolving customer issues by efficiently tracking, tagging, and prioritizing tickets.
• Lyro AI: Users benefit from personalized support and effective resolution of most customer concerns with Lyro AI.
• Chatbots: Automation of conversations and data collection is achieved through chatbots, ensuring responses even when agents are occupied.
• Live Chat: Features such as live typing, canned responses, attachments, offline messaging, pre-chat surveys, multi-language support, chat page customization, live visitor lists, and more are unlocked for enhanced customer engagement.

Tidio vs. Tawk.to

Criteria	Tidio	Tawk.to
Best For	Ecommerce businesses	Smaller-sized companies
Standout Feature	Custom chatbots	Free live chat with unlimited agents
Pricing	Free – $499/mo	Free

Conclusion

Tidio is an excellent solution for businesses seeking enhanced online customer support and engagement, offering a compelling paid alternative to Tidio.

With its array of automation tools, user-friendly interface, and multi-channel support, it accommodates the needs of diverse industries.

Get started with Tidio for free today!

Try Tidio for free

2. LiveChat

Best for: It’s ideal for e-commerce platforms, SaaS enterprises, service providers, startups, small businesses, and online retailers alike.

Pricing: $20/user/mo – $59/user/mo

LiveChat is a customer support application with an intuitive interface, robust features, and effortless integration that contribute to enhanced customer support experiences.

You can elevate your business with swift query resolution and heightened customer satisfaction through the LiveChat app.

Features

• Messaging Channels: LiveChat offers a diverse range of messaging channels, including Facebook, Instagram for Business, WhatsApp Business, email, in-chat voice, Apple Messages for Business, and more.
• Chat Tools: LiveChat provides a comprehensive suite of chat tools such as canned responses, file sharing, chat tags, chat archives, notifications, chat transfers, chat ratings, and more.
• Chat Widget Customization: Customize your chat widget according to your preferences with options like language selection, design customization, chat boosters, agent profiles, and accessibility features.
• Sales and e-Commerce: Streamline your sales and e-commerce efforts with features like product cards, customer data management, goal and sales tracking, and seamless e-commerce integration.
• Reports and Analytics: Gain valuable insights into your performance with detailed chat and data reports, data summaries, agent performance reports, customizable filters, customer reports, and comprehensive e-commerce analytics.

LiveChat vs. Tawk.to

Criteria	LiveChat	Tawk.to
Best For	Sizable organizations seeking scalable, strong live chat solutions	Smaller-sized companies
Standout Feature	AI-powered chatbot	Free live chat with unlimited agents
Pricing	$20/user/mo – $59/user/mo	Free

Conclusion

LiveChat stands as an independent solution designed to enhance customer support and communication for businesses.

While advanced functionalities may incur additional expenses, the platform’s effectiveness and adaptability render it a compelling option for managing online customer interactions.

Sign up to LiveChat for free today!

Try LiveChat for free

3. JivoChat 

Best for: Ideal for engaging with online visitors, JivoChat is well-suited for a range of sectors, including real estate agencies, educational institutions, e-commerce platforms, shopping centers, and more.

Pricing: $20/user/mo – $59/user/mo

JivoChat serves as a robust business messenger platform aimed at enhancing online interactions.

This live chat application offers diverse features, including visitor tracking and communication via various channels like online chat, emails, and phone calls, all within a single application.

Currently accessible in 20 languages, JivoChat caters to global audiences.

Features

• Real-time Visitor Monitoring: Gain immediate insights into your website traffic and visitor behavior, empowering you to make informed decisions.
• Agent Report Performance: Assess and enhance your customer support team’s productivity using JivoChat’s Agent Report Performance feature. It offers valuable insights into individual agent performance and overall support team effectiveness.
• Email Chat Transcription: Maintain thorough records of customer interactions and conversations for future reference and analysis.
• Custom Mobile and Web Chat Widgets: Personalize the chat interface to reflect your brand identity and effectively engage visitors across mobile and web platforms.

JivoChat vs. Tawk.to

Criteria	JivoChat	Tawk.to
Best For	Small businesses and Ecommerce	Smaller-sized companies
Standout Feature	Multichannel communication	Free live chat with unlimited agents
Pricing	$20/user/mo – $59/user/mo	Free

Conclusion

JivoChat offers a comprehensive package for businesses seeking superior customer communication. With customizable features, an intuitive interface, and advanced real-time analytics, it meets the diverse needs of various industries.

Plus, it has an array of supportive features to ensure swift responses and assistance, solidifying its reputation as a highly effective live chat solution.

Get started with JivoChat for free

Try JivoChat for free

4. Zendesk

Best for: This comprehensive enterprise solution is tailored for businesses requiring in-depth reporting and advanced analytics capabilities.

Pricing: $25/user/mo – $149/user/mo

Zendesk provides a cloud-based help desk management platform equipped with functionalities for building online communities, knowledge repositories, and customer service portals.

Features

• Integrations: Zendesk boasts a highly configurable platform with over 1,300 pre-built apps and integrations. By integrating Zendesk with other applications in your stack, you can significantly enhance its utility and potential.
• Ticket Processing: Users have the flexibility to open trouble tickets with Zendesk through various channels, including social media platforms like Facebook and Twitter, as well as messaging programs such as Facebook Messenger and WhatsApp.
• Omnichannel Experience: Zendesk offers a seamless omnichannel experience through its user-friendly Agent Workspace. This workspace provides agents with a consolidated view of the entire customer journey, encompassing client chats, ticket statuses, order history, personal details, and contextual information necessary to deliver exceptional service.
• Data Export and Reporting: With the Zendesk Explore reporting tool, users can efficiently manage analytics and access pre-configured dashboards showcasing commonly used data in a visual format. The data from these dashboards can be exported in PDF, JPG, or Excel/CSV formats for further analysis and sharing.

Zendesk vs. Tawk.to

Criteria	Zendesk	Tawk.to
Best For	Large service teams	Smaller-sized companies
Standout Feature	Agent workspace	Free live chat with unlimited agents
Pricing	$25/user/mo – $149/user/mo	Free

Conclusion

Zendesk stands out as an optimal solution for organizations seeking advanced analytics to decipher customer needs effectively.

While its subscription plans may come with higher costs, Zendesk is committed to delivering a superior return on investment.

5. Intercom

Best for: Primarily tailored for SaaS companies, Intercom also caters to the needs of any online seller seeking to address visitor inquiries effectively.

Pricing: $39/user/mo – $139/user/mo

Intercom serves as a conversational relationship platform designed to enhance customer relationships through live chat, chatbots, and help desk functionalities.

Features

• NLP and AI: Intercom’s Resolution Bot can enhance your chatbot’s understanding of user intent through a series of tailored questions, enabling it to autonomously address user inquiries.
• Conversation Management: Intercom offers an inbox specifically designed for group collaboration, allowing teams to provide collective assistance. Customizable permissions and separate inboxes for sales and support facilitate efficient workflow management.
• Reporting: Leveraging data from various functions, Intercom provides comprehensive insights to help you better understand and serve your customer base. Monitor your support team’s performance and optimize strategies accordingly.
• Integrations: Intercom seamlessly integrates with a plethora of tools and applications, including Facebook, Google Analytics, Google Calendar, Jira Cloud, Mailchimp, Outlook, Salesforce, Stripe, Zoom, and more, enhancing its versatility and functionality.

Intercom vs. Tawk.to

Criteria	Intercom	Tawk.to
Best For	SaaS companies and other online sellers	Smaller-sized companies
Standout Feature	Utilize Resolution Bot	Free live chat with unlimited agents
Pricing	$39/user/mo – $139/user/mo	Free

Conclusion

Intercom offers a user-friendly interface, incorporating advanced AI and NLP capabilities. It enables seamless integration of your chatbot into your website and iOS/Android applications, along with built-in live chat functionality.

With over 100 direct integrations available, Intercom provides a versatile solution for your business needs.

6. Freshdesk 

Best for: Perfect for small businesses and startups

Pricing: Free – $95/agent/mo

Freshdesk, developed by Freshworks, distinguishes itself from the company’s enterprise-level offering, Freshservice, by focusing on the needs of small businesses.

This intuitive platform is rich in features designed to streamline and expedite customer support processes.

Features

• Custom Reports: Customize reports and dashboards to extract relevant insights specific to your business objectives. Track key metrics and performance indicators to enhance decision-making and monitor progress effectively.
• SLA Management: Enhance accountability and customer experience by defining business hours aligned with your organization’s operational schedule. Consistently meet service level agreements to ensure timely resolution of customer queries.
• Audit Log: Stay informed about all platform activities and modifications in real-time. Exclusive to the enterprise plan, the audit log feature provides comprehensive visibility into platform usage and changes.
• Ticket Dispatch: Streamline ticket management to ensure every customer query reaches the appropriate team promptly. Enhance overall support efficiency by directing queries to the right teams for swift resolution.

Freshdesk vs. Tawk.to

Criteria	Freshdesk	Tawk.to
Best For	Customer support teams and small businesses	Smaller-sized companies
Standout Feature	Email-to-ticket conversion	Free live chat with unlimited agents
Pricing	Free – $95/agent/mo	Free

Conclusion

Freshdesk presents an excellent option for businesses seeking to initiate a complete customer engagement and support system.

Particularly beneficial for those already utilizing Freshcaller, the seamless integration of both platforms elevates customer support capabilities.

Start your free trial of Freshdesk

Try Freshdesk for free

7. Social Intents

Best for: It’s ideal for teams offering real-time customer support through Slack, Microsoft Teams, Google Chat, Zoom, Webex, or open to Social Intent’s web-based chat console.

Pricing: $49/mo – $265/mo

Social Intents develops chatbots powered by ChatGPT, trained on your website’s data, and seamlessly transitions chats to human agents when needed.

You can engage in live chats with your website visitors directly from your existing messaging tools, including Microsoft Teams, Google Chat, Slack, Zoom, or Webex.

Features

• ChatGPT Integration for Live Chat: Social Intents offers seamless integration of ChatGPT into your live chat, enabling advanced conversational capabilities for enhanced customer interactions. This means you can provide personalized and efficient support experiences to your website visitors.
• Unlimited Agents on Basic Plan: With Social Intent’s Basic Plan, you benefit from unlimited agents, ensuring optimal team collaboration without any restrictions on the number of users. This feature empowers your customer support team to scale and adapt to changing demands effectively.
• Embed Live Chat Snippet on Website: It’s a straightforward process, enabling immediate customer engagement and support. This feature facilitates seamless communication between your team and website visitors, leading to improved satisfaction and conversions.
• Third Party Integrations: These integrations allow you to leverage existing tools and systems in line with the chat platform you want to leverage, maximizing efficiency and productivity in your customer support operations.

Social Intents vs. Tawk.to

Criteria	Social Intents	Tawk.to
Best For	Teams offering real-time customer support	Smaller-sized companies
Standout Feature	Effortless integration	Free live chat with unlimited agents
Pricing	$49/mo – $265/mo	Free

Conclusion

Social Intents empowers businesses with a comprehensive toolkit to deliver tailored and effective customer service across multiple channels, including live chat, chatbots, email integrations, and social media management.

Get started with Social Intents for free

Try Social Intents for free

Which Tawk.to alternative should you use?

Selecting the right software to fulfill your live chat requirements is essential, and the Tawk.to alternatives we’ve examined provide unique benefits suited to various company demands. 

Make sure to evaluate the best one for you in line with your specific operational needs, whether you’re in search of user-friendly platforms suitable for startups or robust, scalable systems tailored for larger enterprises. 

Here’s a brief overview of the Tawk.to alternatives so you can make a knowledgeable decision:

1. Tidio
2. LiveChat
3. JivoChat
4. Zendesk
5. Intercom
6. Freshdesk
7. Social Intents