7 Best LiveAgent Alternatives & Competitors

Are you having a hard time using LiveAgent due to the clunky mobile interface or limited integrations?

We’ve got your back.

After extensive testing, we rank Freshdesk as the top LiveAgent alternative, but there are six more you can choose from, depending on your specific needs. 

Keep reading to find out which is the best for you!

1. Freshdesk

Best for: Freshdesk offers a range of pricing plans suited to different budgetary requirements, making it a great alternative for those requiring both affordability and functionality.

Pricing: Free – $95/mo

Freshdesk, developed by Freshworks, distinguishes itself from the enterprise-oriented Freshservice, focusing on serving the needs of small businesses.

Offering a user-friendly interface, it comes equipped with numerous features designed to enhance efficient and smooth customer support processes.

Features

• SLA Management: Grow your accountability and customer experience by defining specific business hours, ensuring consistent adherence to service level agreements.
• Ticket Dispatch: Streamline ticket management to facilitate prompt resolution by directing every customer query to the appropriate team.
• Custom Reports: Tailor your reports and dashboards to extract unique insights relevant to your business objectives, enabling you to track key metrics and performance indicators effectively.
• Audit Log: Stay informed in real-time about all platform activities and modifications, with this feature available exclusively on the enterprise plan.

Freshdesk vs LiveAgent

Criteria	Frehdesk	LiveAgent
Best For	Organizations with a smaller budget looking for affordability and full-featured functionality	Small and large organizations seeking scalable, strong live chat solutions
Standout Feature	Great free tier plan for single product or service lines	AI-powered chatbot
Pricing	Free – $95/agent/mo	$15/user/mo – $85/user/mo

Conclusion

For businesses seeking a robust customer engagement and support solution, Freshdesk is an excellent option to consider.

Especially beneficial for those already utilizing Freshcaller, integrating both platforms elevates your customer support capabilities to new heights.

Start 14-day free trial of Freshdesk today

Try Freshdesk for free

2. LiveChat

Best for: Suitable for a wide range of businesses including e-commerce platforms, SaaS enterprises, service providers, startups, small businesses, and online retailers.

Pricing: $20/user/mo – $59/user/mo

LiveChat stands out as a customer support tool boasting an intuitive interface, powerful features, and seamless integration, all working together to elevate customer support experiences.

With the LiveChat app, businesses can achieve swift query resolution and enhance customer satisfaction effortlessly.

Features

• Chat Widget Customization: Tailor your chat widget to suit your preferences, with options for language selection, design customization, agent profiles, accessibility features, and chat boosters.
• Messaging Channels: Engage customers across various messaging platforms, including Facebook, Instagram for Business, WhatsApp Business, email, in-chat voice, Apple Messages for Business, and more.
• Chat Tools: Utilize a range of chat tools to enhance customer interactions, such as canned responses, file sharing, chat tags, chat archives, notifications, chat transfers, and chat ratings.
• Sales and e-Commerce: Optimize your sales and e-commerce efforts with features like product cards, customer data management, goal and sales tracking, and seamless e-commerce integration.
• Reports and Analytics: Gain insights into performance with detailed chat and data reports, agent performance reports, customizable filters, customer reports, data summaries, and comprehensive e-commerce analytics.

LiveChat vs LiveAgent

Criteria	LiveChat	LiveAgent
Best For	Sizable organizations seeking scalable live chat solutions	Small and large organizations seeking scalable, strong live chat solutions
Standout Feature	AI-powered chatbot	AI-powered chatbot
Pricing	$20/user/mo – $59/user/mo	$15/user/mo – $85/user/mo

Conclusion

LiveChat is an autonomous solution crafted to boost businesses’ customer support and communication efforts.

Although advanced features may involve extra costs, the platform’s efficiency and flexibility make it a compelling choice for handling online customer interactions.

Sign up to LiveChat for free today!

Try LiveChat for free

3. Zoho SalesIQ

Best for: Consider Zoho SalesIQ if you’re seeking an affordable solution, regardless of your business’s scale.

Pricing: Free – $25/user/mo

Within the extensive Zoho ecosystem, you’ll find a diverse array of business software solutions catering to various needs.

Zoho SalesIQ, a versatile and budget-friendly chatbot solution within this ecosystem, is ideal for businesses of all sizes.

Features

• Visitor-Side Chat History: Enhance visitor experience by enabling them to access their chat history directly from the visitor side, ensuring seamless continuation of conversations.
• Canned Replies: Improve efficiency in customer support by utilizing pre-written responses to common queries, enabling swift and consistent responses to inquiries.
• Chat Translations: Overcome language barriers and reach a global audience with chat translations, facilitating effective communication between agents and visitors in their preferred language.
• Integration With Zoho Ecosystem: Seamlessly integrate Zoho SalesIQ with other Zoho applications to streamline data sharing and centralized management of customer interactions, ensuring a cohesive workflow across the organization.

Zoho SalesIQ vs LiveAgent

Criteria	Zoho SalesIQ	LiveAgent
Best For	Extensive users within the Zoho ecosystem	Small and large organizations seeking scalable, strong live chat solutions
Standout Feature	Codeless Bot Builder	AI-powered chatbot
Pricing	Free – $25/user/mo	$15/user/mo – $85/user/mo

Conclusion

Zoho provides a diverse set of tools, including an AI-driven chatbot, all at an affordable price. It’s perfect for individuals or businesses in need of sales tools, CRM systems, and chatbot capabilities.

Start your free trial of SalesIQ

Try Zoho SalesIQ for free

4. Zendesk

Best for: Catering to the needs of enterprises, it delivers high-level service tailored for companies seeking advanced analytics and reporting functionalities.

Pricing: $25/user/mo – $149/user/mo

Zendesk provides a cloud-based help desk management solution equipped with tools for constructing online communities, knowledge bases, and customer service portals.

Features

• Omnichannel Experience: Seamlessly manage customer interactions across various channels using Zendesk’s intuitive Agent Workspace. Gain a comprehensive view of each customer’s journey, including chats, ticket statuses, order history, and personal details.
• Ticket Processing: Access multiple channels for creating tickets, such as messaging apps like Facebook Messenger and WhatsApp, as well as social media platforms like Facebook and Twitter.
• Integrations: Enhance Zendesk’s capabilities by leveraging its vast library of over 1,300 pre-built apps and integrations. Integrate with other tools in your stack to optimize efficiency and functionality.
• Data Export and Reporting: Utilize Zendesk Explore’s reporting tool to access pre-made dashboards presenting essential data in graphical formats. Export dashboard data in various file formats like CSV, Excel, JPG, or PDF for further analysis and management.

Zendesk vs LiveAgent

Criteria	Zendesk	LiveAgent
Best For	Businesses requiring, advanced reporting and analytics	Small and large organizations seeking scalable, strong live chat solutions
Standout Feature	Zendesk Explore	AI-powered chatbot
Pricing	$25/user/mo – $149/user/mo	$15/user/mo – $85/user/mo

Conclusion

For organizations desiring advanced analytics for a deeper understanding of customer needs, Zendesk is an ideal choice.

Emphasizing third-party applications, Zendesk also supports native connections such as bookmarks, time tracking, and knowledge capture, among others.

5. LivePerson

Best for: Utilizing award-winning Conversational AI technology, this platform is ideal for organizations looking to leverage large language models, fine-tuned by billions of real customer conversations.

Pricing: Request a quote

LivePerson’s platform is tailored for enterprises seeking to revolutionize their customer engagement strategies.

With robust safety and security measures in place, enterprises remain in complete control of their conversations, ensuring a secure and reliable interaction environment.

Features

• Advanced Analytics: Use Intent Manager’s advanced analytics to gain insights into your consumers’ true intentions. Real-time updates on customer data enable you to translate these insights into actionable business decisions. 
• Automate Customer Conversations:. Deliver personalized experiences and meaningful conversations to your customers by leveraging conversational AI. With Conversation Builder®, create automated flows seamlessly without the need for coding.
• Bot Management Tool: Centralize all your essential systems and data within the Conversational Cloud®, providing a comprehensive view of your consumers. This includes integration with CRM, scheduling tools, inventory management systems, payment platforms, and telephony systems, ensuring a 360-degree view of your operations.
• Integrated Generative LLM: Transform your content into engaging conversations with our innovative Generative AI model. Convert webpages, PDFs, and FAQs into interactive AI chatbot experiences that use natural human language to showcase your brand’s expertise.

LivePerson vs LiveAgent

Criteria	LivePerson	LiveAgent
Best For	Companies looking for a live tool to boost conversions	Small and large organizations seeking scalable, strong live chat solutions
Standout Feature	Great customer support	AI-powered chatbot
Pricing	Request a quote	$15/user/mo – $85/user/mo

Conclusion

LivePerson is the solution for you if you’re in the market for a unique, 100% customized AI chatbot solution with advanced features.

It goes beyond other available solutions in terms of its LLM complexity and hence, is best if you’ve got the budget (and team) to understand its significance.

6. ProProfs Chat

Best for: Popular among startups, educational institutions, healthcare providers, and e-commerce websites, it provides a variety of features including customer support, data analytics, communication tools, and visitor tracking capabilities.

Pricing: Free – $99/mo

ProProfs Live Chat stands as a dynamic customer support tool, instantly tackling inquiries on your website. Seamlessly embedding it into your site ensures rapid responses to all queries.

Features

• Visitor Banning: Enhance security and maintain control over your chat environment by blocking unwanted or abusive visitors. This proactive approach protects agents from harassment or spam.
• Visitor Targeting: Drive engagement and personalize the customer experience with targeted messaging tailored to visitor behavior and characteristics. Segment visitors based on specific criteria to maximize effectiveness.
• Assignment Management: Streamline workflow and ensure prompt responses by efficiently distributing incoming chats among your team members using assignment management tools. Assign chats based on agent availability, expertise, or workload for optimized efficiency.
• Agent Scheduling: Optimize agent availability and workload management with scheduling features. Coordinate agent shifts and breaks efficiently to ensure continuous coverage and responsiveness to visitor inquiries.

LivePerson vs LiveAgent

Criteria	ProProfs Live Chat	LiveAgent
Best For	Startups requiring a free option with decent features	Small and large organizations seeking scalable, strong live chat solutions
Standout Feature	A great free plan for single-operator models	AI-powered chatbot
Pricing	Free – $99/mo	$15/user/mo – $85/user/mo

Conclusion

ProProfs Live Chat stands out as a superb solution for promptly engaging with leads and customers, relieving the strain of individually addressing each inquiry.

Its intuitive interface and customizable features empower you to effortlessly tailor interactions to suit specific requirements.

Sign up for ProProfs Live Chat for free

Try ProProfs Live Chat for free

7. Tidio

Best for: Ideal for teams of any size, Tidio is a perfect choice for those prioritizing outstanding customer service as a crucial factor in their operations.

Pricing: Free – $499/mo

Tidio is a comprehensive customer service platform integrating live chat, chatbots, help desk ticketing, email marketing, and more, empowering companies to deliver exceptional customer support.

Features

• AI and LNP: Tidio’s AI response bot automates up to 47% of conversations by utilizing popular question categories. Its NLP technology continuously improves with user feedback.
• Integrations: Seamlessly manage Facebook Messenger and Instagram chat directly from Tidio, ensuring consistent support across platforms. Additionally, it integrates with business software like Hubspot for CRM and Shopify for e-commerce.
• Live Chat: Engage with customers while gathering essential information such as names and email addresses. Customize the experience with options like welcome messages.
• Analytics: Compare live chat and chatbot metrics against targets, analyzing data such as sales conversions and lead generation to assess effectiveness.

Tidio vs LiveAgent

Criteria	Tidio	LiveAgent
Best For	Organizations across the board looking for a state-of-the-art chatbot builder	Small and large organizations seeking scalable, strong live chat solutions
Standout Feature	AI-powered chatbot	AI-powered chatbot
Pricing	Free – $499/mo	$15/user/mo – $85/user/mo

Conclusion

Tidio stands out as a user-friendly chatbot builder, emphasizing ease of use and straightforwardness. 

Whether crafting your bot or utilizing pre-made settings, you can swiftly create chatbots with features like input fields, condition blocks, keyword intents, and chatbot API integration to elevate interactions.

Sign up for Tidio for free today!

Try Tidio for free

Which LiveAgent alternative should I use?

The best LiveAgent alternative for you will depend on your specific needs and customer support set up. 

Here’s a quick recap of the top 7 alternatives you can choose from:

1. Freshdesk
2. LiveChat
3. Zoho SalesIQ
4. Zendesk
5. LivePerson
6. ProProfs Chat
7. Tidio