7 Best HubSpot Live Chat Alternatives & Competitors

Despite HubSpot Live Chat adaptable business solutions, its steep learning curves and feature limitations in lower pricing levels may drive some clients to seek alternatives.

Among the several options, LiveChat stands out as the best alternative. Our understanding of software analysis is based on significant research and feedback from actual users, making us an excellent choice to put together this guide.

Continue reading to see how each HubSpot Live Chat alternative satisfies the unique requirements of different types of companies, enabling you to make an informed decision.

1. LiveChat

Best for: It’s perfect for businesses looking for robust and dependable live chat services.

Pricing: $20/user/mo – $59/user/mo

LiveChat is an online customer support program that offers online chat, help desk software, and web analytics.

Features

• Real-Time Messaging: LiveChat offers real-time messaging where users can share discussions between support agents, email links or a calendar to schedule a meeting, share data with clients, and set up automated responses to quickly address commonly asked questions.
• AI-Driven Chatbot: The chatbot assesses the business to identify the queries it can automatically respond to and has many customization options.
• Reporting: LiveChat has a comprehensive reporting feature, particularly for its Business and Enterprise services, which include staffing predictions and other advanced analytics.
• Integrations: LiveChat easily incorporates messages from several platforms, works on websites and mobile apps, and has far more integrations than a lot of other live chat programs.

LiveChat vs. HubSpot Live Chat

Criteria	LiveChat	HubSpot Live Chat
Best For	Sizable organizations seeking dependable and robust live chat solutions	Startups, freelancers, companies looking to scale their businesses
Standout Feature	AI-powered chatbot	Writing tools powered by AI
Pricing	$20/user/mo – $59/user/mo	Free – $90/user/mo

Conclusion

LiveChat is a great option for enterprises. It is simpler to use, set up, and employ. Many users prefer LiveChat over HubSpot’s CRM and Marketing suite for these reasons.

Sign up to LiveChat for free today!

Try LiveChat for free

2. Tidio

Best for: Tidio’s perfect for teams of any size that view providing excellent customer service as a key differentiator.

Pricing: Free – $499/mo

Tidio is a chatbot and customer service platform that enables companies to offer superior customer service and offers email marketing, live chat, chatbots, help desk ticketing, and ticketing.

Features

• Live Chat: Tidio allows users to assist customers while gathering important information like names, email addresses, and the kinds of inquiries they have. Many customization options, such as putting up a welcome message are also available.
• AI and LNP: AI response bot on Tidio+ uses popular question categories to automate up to 47% of talks. Its NLP technology gets continuous improvement through the assimilation of user feedback.
• Analytics: Analytics compare live chat and chatbot metrics to targets. Sales conversions and other lead generation data show if live chat and chatbots result in sales.
• Integrations: It’s easy to provide help across platforms by managing Facebook Messenger and Instagram chat directly from Tidio. Additionally, business software such as Hubspot for CRM and Shopify for e-commerce can be integrated.

Tidio vs. HubSpot Live Chat

Criteria	Tidio	HubSpot Live Chat
Best For	Small businesses, eCommerce companies, and marketing agencies	Startups, freelancers, companies looking to scale their businesses
Standout Feature	Chat triggers to create workflow	Writing tools powered by AI
Pricing	Free – $499/mo	Free – $90/user/mo

Conclusion

Tidio is a chatbot builder that prioritizes usability and simplicity. You can customize your own or use pre-made settings to quickly develop chatbots and use input fields, condition blocks, keyword intents, and chatbot API to enhance interaction.

Get started with Tidio for free today!

Try Tidio for free

3. Tawk.to

Best for: Since it’s completely free to use, it can be a great option for freelancers, start-ups, small businesses, and other businesses that want advanced live chat support at zero costs.

Pricing: Free

Tawk.to is a free live chat software with a rich feature set that includes a real-time typing view and a configurable chat widget.

Features

• Free Live Chat: Tawk.to is a live chat program that offers just a free version with no mandatory paid plans. It is aimed at helping businesses to interact more effectively with their customers.
• Customization options: The customization options include triggered messages, email notifications, and webhooks. Users can modify nearly any widget’s behavior and functionality with an array of additional customization choices.
• Tracking: Users can anticipate monitoring features that will allow tracking of discussions.
• Language support: More than 45 language options available for live chat.

Tawk.to vs. HubSpot Live Chat

Criteria	Tawk.to	HubSpot Live Chat
Best For	Customer support teams and small businesses	Startups, freelancers, companies looking to scale their businesses
Standout Feature	Chat triggers to create workflow	Writing tools powered by AI
Pricing	Free	Free – $90/user/mo

Conclusion

Tawk.to is perhaps the best option for free live chat software since it is loaded with essential features and offers all features for free.

If you’re looking for a basic live chat software that offers decent features and integrations for free, then Tawk.to can be a great option.

Download the free Tawk.to widget

Try Tawk.to for free

4. Intercom

Best for: Intercom is perfect for SaaS enterprises, but it can be used by any online vendor to respond to inquiries from customers.

Pricing: $39/user/mo – $139/user/mo

Intercom is a conversational relationship platform that offers live chat, chatbots, and help desk capabilities to enhance customer relationships.

Features

• Conversation Management: Emails are gathered in a mailbox created especially for groups to support one another. Permissions can be set up, and separate inboxes for sales and support can be used.
• NLP and AI: By posing a series of questions to your chatbot, the Resolution Bot on Intercom can teach it to understand user intent and reply to queries automatically.
• Integrations: Intercom can be integrated with a wide range of tools and applications, including as Salesforce, Facebook, Jira Cloud, Mailchimp, Google Calendar, Google Analytics, Zoom, and more.
• Reporting: Intercom compiles data from all of these features to help comprehend and cater to customers more effectively. You can keep an eye on your support team’s performance and make necessary modifications.

Intercom vs. HubSpot Live Chat

Criteria	Intercom	HubSpot Live Chat
Best For	SaaS companies and other online sellers	Startups, freelancers, companies looking to scale their businesses
Standout Feature	Resolution Bot	Writing tools powered by AI
Pricing	$39/user/mo – $139/user/mo	Free – $90/user/mo

Conclusion

Intercom has a user-friendly interface, built-in AI and NLP, built-in live chat, the option to embed a chatbot on a website and iOS/Android app, and over 100 direct integrations.

5. Zendesk

Best for: It offers enterprise-level service designed for companies requiring sophisticated, in-depth analytics and reporting.

Pricing: $25/user/mo – $149/user/mo

Zendesk is a cloud-based help desk management solution featuring capabilities for building online communities, knowledge bases, and customer service portals.

Features

• Ticket Processing: Users have multiple options for opening trouble tickets with Zendesk, including using messaging apps like Facebook Messenger and WhatsApp and social media sites like Facebook and Twitter.
• Omnichannel experience: Zendesk’s user-friendly Agent Workspace makes for an effortless omnichannel experience. Using this workspace, the agent receives a single view of the whole customer experience, including all client chats, ticket statuses, order history, and personal data.
• Data Export and Reporting: The Zendesk Explore reporting tool includes pre-made dashboards that display the most commonly used data in a graphical format and can assist with managing analytics. The dashboard’s data can be exported as CSV, Excel, JPG, or PDF files.
• Integrations: Zendesk offers over 1,300 pre-built apps and integrations. You can boost Zendesk’s potential and usefulness by integrating it with other apps in your stack.

Zendesk vs. HubSpot Live Chat

Criteria	Zendesk	HubSpot Live Chat
Best For	Businesses that need detailed, advanced reporting and analytics	Startups, freelancers, companies looking to scale their businesses
Standout Feature	Intelligent customer intent detection	Writing tools powered by AI
Pricing	$25/user/mo – $149/user/mo	Free – $90/user/mo

Conclusion

Organizations seeking more sophisticated and comprehensive analytics to understand client requirements can choose Zendesk.

Zendesk emphasizes third-party applications but also allows native connections, like bookmarks, time tracking, knowledge capture, and more.

Its main goal is superior return on investment even with its expensive subscription levels.

6. Freshchat

Best for: It is best suited for businesses looking for affordable options to communicate with customers via their website, mobile app, or social media pages.

Pricing: $25/user/mo – $149/user/mo

Freshchat is a messaging platform that helps sales and customer engagement teams communicate with prospects and customers via social media, mobile apps, and websites.

Features

• Integrations: Freshchat offers numerous integrations and an app for iOS and Android to reply to user inquiries while on the go. It can also be linked with Freshdesk, Freshsales, and other Freshworks products.
• Channels: Freshchat offers three channels for installing chatbots: website, Facebook Messenger, and WhatsApp. Users can also send email campaigns to subscribers.
• E-commerce: Freshchat’s Shopify integration enables live chat agents to support users more rapidly by transferring Shopify attributes (e.g. Order ID) to Freshchat.
• Marketing: Freshchat primarily focuses on marketing through websites. Users can add a native widget to the website and change the colors and design to better match their brand identity.

Freshchat vs. HubSpot Live Chat

Criteria	Freshchat	HubSpot Live Chat
Best For	Businesses looking for solutions to talk to prospects and customers	Startups, freelancers, companies looking to scale their businesses
Standout Feature	AI-powered candidate matching	Writing tools powered by AI
Pricing	$25/user/mo – $149/user/mo	Free – $90/user/mo

Conclusion

For companies on a budget or seeking a free alternative to manage client interactions across online, mobile, and social media platforms, Freshchat is a fantastic choice.

Due to its compatibility with Shopify, it is a great option for small eCommerce companies in search of automated interaction features.

Start your free trial of Freshchat today!

Try Freshchat for free

7. Freshdesk

Best for: It’s built for businesses of all sizes, allowing them to maintain a sustainable customer support system as they grow.

Pricing: Free – $95/mo

Freshdesk is a cloud-based communications tool that allows customer support professionals to interact with customers who require assistance.

Features

• Ticketing: Support ticket system is connected with email and social media. Users can also modify ticket priority, routing, and category.
• Easy to Use: Freshdesk is simple to set up and offers a variety of samples and templates. Freshdesk provides all the necessary information to get started quickly, even if you are still learning about this type of service.
• Expanding User Access Without Upgrading: With day passes, you can temporarily offer additional agents access to your system in case of a customer outreach spike, providing a cost-effective solution to a temporary issue rather than quickly upgrading.
• Third-party Integrations: Freshdesk has more than 1,000 integrations, with hundreds of free and paid apps available. Freshdesk is compatible with in-house applications such as Freshcaller and Freshchat, in addition to third-party integrations.

Freshdesk vs. HubSpot Live Chat

Criteria	Freshdesk	HubSpot Live Chat
Best For	Customer support teams and small businesses	Startups, freelancers, companies looking to scale their businesses
Standout Feature	Internal task management	Writing tools powered by AI
Pricing	Free – $95/agent/mo	Free – $90/user/mo

Conclusion

Freshdesk is another great option from Freshworks that offers free and paid live chat options, several integrations, and unique features.

If you’re looking for software to help your temporary customer outreach spike situations, then Freshdesk may be a good option for you.

Start 14-day free trial of Freshdesk today

Try Freshdesk for free

Which HubSpot Live Chat alternative should I use?

It is critical to choose the correct software for your organization’s communication needs, and the HubSpot Live Chat alternatives we examined all provide unique benefits that cater to different company needs.

If you want to make a well-informed choice, here is a brief rundown of the HubSpot alternatives:

1. LiveChat
2. Tidio
3. Intercom
4. Zendesk
5. Tawk.to
6. Freshchat
7. Freshdesk