12+ Appointment Scheduling Statistics & Trends

Time is of the essence, especially in your professional life. However, a lot of time for small businesses can be sucked up managing appointments and your schedule. 

In the modern digital world, businesses are shifting their attention towards online appointment scheduling solutions.

Providing customers with the facility to choose a time slot can tremendously increase customer satisfaction and attract more customers.

As we dive deeper into some recent findings, let’s take a look at how appointment scheduling has boosted American businesses and the economy.

Top Appointment Scheduling Stats

Before we delve into the details of the full report, here are the top appointment scheduling statistics and current trends at a glance.

• The software market for appointment scheduling is expected to grow by 633.47 million USD by 2025.
• Local businesses increased their revenue by 120% after adding online booking systems to their website.
• Over 46% of appointments are booked online, which significantly reduces the burden on staff for doing the same manually.
• The appointment scheduling software market is estimated to grow by 13.1% by 2026.
• The no-show rates have dropped by 90% with the help of timely appointment reminders.

General Statistics

In the modern world, appointment scheduling has become a common practice in many industries.

With the help of technology, appointments can be scheduled through the web and even over calls.

People are always looking for ways to save time and get things done based on their convenience.

Having the ability to schedule and reschedule appointments makes it easier for customers to book appointments that align with their convenience, eliminating the primary issue of having to wait for a long period of time.

Even businesses benefit from appointment scheduling. It helps them manage their time and resources more effectively.

Moreover, the margin of error between traditional/manual appointment booking by staff is comparatively less when the appointments are self-booked by the customers.

Now, let’s jump into detailed statistics and learn more about how small businesses and other professionals benefit from appointment scheduling.

The software market for appointment scheduling is expected to grow by $633.47 million by 2025. (CISION)

With the increasing requirement for online appointment scheduling systems, more businesses are investing in highly reliable and efficient appointment scheduling software. 

According to CISION PR Newswire, the appointment scheduling software market has the potential to grow by $633.47 million, increasing the CAGR by almost 19% between 2021 and 2025.

Some of the major factors driving the growth of this industry are:

• Increasing popularity of online appointment scheduling systems.
• Growing need for businesses to manage their time and resources more effectively.
• Increase in demand for customer-friendly services.

Local businesses increased their revenue by 120% after adding online booking systems to their website. (Webflow)

Local businesses in the United States have reported a significant increase in their revenue after incorporating online booking systems into their websites.

The revenue is estimated to have been boosted by 120%.

Some reasons as to why online appointment scheduling has proved to be beneficial for local businesses are:

• The customers need not wait for operational business hours to schedule their appointments.
• The time-zone difference also plays a major role in impacting the ability to book appointments.
• Traditional call or in-person appointment booking ends up consuming a large portion of customers’ time, either by being put on hold or a waiting list for long hours.
• Businesses are able to reallocate their resources from manual appointment scheduling, thereby reducing the cost of operation and increasing productivity.

Over 46% of appointments are booked online, which significantly reduces the burden on staff for doing the same manually. (BookedIn)

Online appointment scheduling has proved to be a win-win situation for both businesses and customers.

According to the statistics, clients make 46% of all their appointments online, whereas the staff book 54%.

However, online appointment scheduling is estimated to increase in the future.

58% of millennials value online booking facilities in evaluating providers. (KPMG)

A notable 58% of millennials and even higher at 64% of Gen X respondents prioritize the option of online booking, considering it a significant factor in their choice of service providers.

For service providers, recognizing and adapting to these generational preferences for online booking is imperative, as it could influence customer retention and acquisition. 

Collectively, these general stats highlight the shifting landscape of consumer expectations, emphasizing the importance of incorporating digital booking platforms to attract and retain clientele across these age groups.

How can this transform businesses and customers? 

• Online appointment scheduling can help reduce the administrative burden of manually managing appointments.
• It can improve customer satisfaction by making it easier for the customers to schedule their own appointments and by reducing their waiting time.
• It can increase the revenue potential by making it easier for customers to book appointments and by giving you insights into customers’ behavior.
• It provides better customer insights by allowing you to look into how, when, and what type of appointments are booked by your customers
• Online appointment scheduling gives your customers the convenience of booking appointments at any time from anywhere.

The appointment scheduling software market is estimated to grow by 13.1% by 2026. (Allied Market Research)

The global appointment scheduling software market is expected to reach 546.31 million USD by 2026, growing at a CAGR of 13.1%.

This growth is driven by various factors, including:

• Technological advancements and an increase in mobile devices.
• Rise in importance and demand for customer-friendly services in a competitive market.
• Growing need for businesses to manage their time and resources more effectively.

Hence, it’s no wonder its use case and importance is set to grow with time.

Appointment Scheduling Market Statistics

Appointment scheduling software provides essential business tools, enabling clients to easily schedule, reschedule, or cancel their appointments through a user-friendly UI. 

Let’s take a deeper look and analyze the statistics of how appointment scheduling affects different industries and markets in the country.

Dental professionals agree that no-show rates have dropped by 90% with the help of timely appointment reminders. (Solvedge)

Automated appointment reminders have proved to be a game changer in the healthcare industry.

By sending advance and timely reminders to the patients, the no-show rates of dental patients have drastically dropped by 90%.

Moreover, over 72% of patients in the overall healthcare industry say that the facility to book appointments online encourages them to keep up with their appointments.

The U.S. hotel industry is projected to grow by 3.32%. (Statista)

The hotel industry in the United States is estimated to grow by 3.32% between 2023 and 2027, resulting in a market volume of 120.90 billion USD by 2027. 

Appointment scheduling software helps hotels streamline their booking, servicing, reservation, and management processes.

71% of total revenue in the travel and tourism industry will be generated through online sales by 2027. (Statista)

By the end of 2023, the total revenue generated by the travel and tourism industry is projected to reach 190.40 billion USD. 

While the travel and tourism industry is increasingly moving online, it is expected to account for 71% of the total revenue by 2027.

How Small Businesses are using Appointment Scheduling

With the rapid technological advancement and increase in online facilities, appointment scheduling has become a valuable tool even for small businesses. 

Let’s take a look at some of the ways small businesses are using appointment scheduling:

• It can help businesses to reduce wait time for customers by booking or rescheduling their appointments in advance. This can be especially beneficial for businesses that require a lot of time, such as medical or legal services.
• It can help businesses manage their resources more effectively by allowing businesses to track appointments scheduled and forecast demand by developing a pattern.
• Businesses can streamline the appointment scheduling process, allowing the staff to focus on other tasks to serve and grow the business.

Appointment Scheduling Trends

Let’s take a look at some of the latest trends in appointment scheduling, which can help you plan and prepare your future business plans and operations to achieve your business goals.

Over 60% of work is booked online by the people of the United States. (GetApp)

Online appointment scheduling is becoming increasingly popular as more and more people are looking for convenient and efficient ways to book and schedule their appointments.

A recent study found that over 60% of the American population schedule almost all of their work appointments online.

Furthermore, this number is expected to continue to grow in the upcoming years as more businesses are shifting towards online appointment scheduling systems.

60% of millennials prefer to book appointments online. (TravelPerk)

The youth population of the modern world exhibits a stronger inclination towards online appointment bookings compared to older generations.

Remarkably, 60% of appointments booked in 2022 were through online services.

Lack of technological education is an obstacle. (NCBI)

In an increasingly digital world, where convenience and efficiency are paramount, individuals who are not proficient with technology may find it challenging to navigate using online scheduling applications and websites.

Without a fundamental understanding of how these systems work, users may struggle to access healthcare services, book appointments, or make reservations.

Bridging the digital divide through education and user-friendly interfaces is crucial in ensuring that online scheduling remains accessible to all, regardless of their technological proficiency.

Wrap Up

Regardless of the business size, appointment scheduling has become an essential part of many businesses.

The software market for appointment scheduling is growing rapidly and the total number of businesses adopting online appointment booking systems is only increasing by the day.

The key benefit of appointment scheduling is that it brings about a win-win situation for both providers and users in multiple ways.

With the rapid growth and technological advancements, it’s needless to say that there’s only going to be an exponential increase in online booking facilities in the future.