7 Best Re:amaze Review Alternatives & Competitors

Struggling with live chat limitations and generalized support on Re:amaze? Try these 7 best Re:amaze alternatives we have handpicked after testing and comparing each one. 

Tidio is our best Re:amaze alternative because it’s an all-in-one solution. However, the other 6 platforms also pack omnichannel and automation magic at reasonable pricing.

1. Tidio

Best for: Service teams looking to accelerate growth through AI customer service.

Pricing:  Free – $499/mo

Tidio is a customer service platform that uses AI to provide support through live chat and help desk tools.

Features

• Chatbot templates – Users can pick from the 35+ pre-made templates to create surveys, FAQs, and more. From there, you can use the chatbot builder to create a bot and customize it to your liking.
• Lyro AI – Tidio uses Lyro AI to automate over 70% of customer responses on the chatbots. Lyro achieves such accuracy because it uses ML to analyze queries and find relevant answers from the knowledge base.
• Shopify order management – Tidio allows service agents to manage online store orders in the chats, offer discounts, and upsell products. The feature can also help issue coupons and guarantees on services or products.
• Multi-channel tool – Tidio has a dashboard that centralizes all communication channels like FB Messenger, live chat, and email for quick response. It helps save time by replying to all channels from a central spot.

Tidio vs. Re:amaze

Criteria	Tidio	Re:amaze
Best For	eCommerce brands and customer support teams	Online stores
Standout Feature	Smart redirections to support	Video chat
Pricing	Free – $499/mo	$29/user/mo – $69/user/mo

Conclusion

Online stores looking to power their support with custom chatbots will find Tidio valuable. Its e-commerce order management and Lyro AI are its unique points.

Get started with Tidio for free

Try Tidio for free

2. Gorgias

Best for: Shopify stores looking to put ticket management on autopilot through AI.

Pricing: $10/mo – $900/mo

Gorgias is an e-commerce customer service platform providing help desk and live chat features.

Features

• Ticket management – Gorgias can generate a ticket depending on the event, especially if it’s a common customer complaint. If it’s raised across platforms and social networks, the software associates the issue and auto-generates a ticket.
• Customer sentiment – The chatbot can understand customer sentiment during interactions and categorize it as negative, positive, urgent, or offensive. It then allows a user to create a rule that detects a sentiment that requires quick action.
• Tags and rules – Users can tag the tickets, making it easy to sort and categorize them with urgency. A user can also create a rule that gets triggered based on set conditions.
• Integrations – Gorgias focuses on e-commerce and integrates with Shopify, Magento, and WooCommerce systems. Besides e-commerce, the software integrates with CRMs, social networks, and more.

Gorgias vs. Re:amaze

Criteria	Gorgias	Re:amaze
Best For	Ecommerce businesses	Online stores
Standout Feature	Sentiment detection	Video chat
Pricing	$10/mo – $900/mo	$29/user/mo – $69/user/mo

Conclusion

Ecommerce stores looking for a help desk that automates ticket management will find Gorgias ideal. Its integration stack and sentiment detection are its unique points.

Give Gorgias a try for free today

Try Gorgias for free

3. LiveChat

Best for: Sales teams looking to capture and qualify leads through AI chatbot automation.

Pricing: $20/user/mo – $59/user/mo

LiveChat is a customer service platform offering automation and omnichannel messaging to drive sales.

Features

• Integrations – LiveChat integrates with 200+ systems that you use daily. They include e-commerce systems like Shopify and communication platforms like WhatsApp and Zoom.
• Customizable chat widget – Agents can add a human touch to the chat widget by adding their name and profile photo. Not only that, using a live editor, you can tweak the color, theme, and live chat widget position.
• Team management – Team leaders can create and categorize several team member accounts, assigning agents depending on expertise. It helps the teams be more efficient in assisting customers with their queries.
• Message sneak peek – LiveChat allows an agent to view what the customer is typing in the chat before they send the message. It is handy in allowing the agent to research for the answer to the queries and reply in seconds.

LiveChat vs. Re:amaze

Criteria	LiveChat	Re:amaze
Best For	Sales teams	Online stores
Standout Feature	APIs and webhooks	Video chat
Pricing	$20/user/mo – $59/user/mo	$29/user/mo – $69/user/mo

Conclusion

Sales teams looking for a customer service solution to qualify leads even when offline will find LiveChat ideal. The APIs and e-commerce integration are its unique points.

Sign up to LiveChat for free today!

Try LiveChat for free

4. Front

Best for: Work teams looking to deliver customer service through routing and a live chat.

Pricing: $20/user/mo – $59/user/mo

Front is a customer operations software that supports businesses in streamlining their communication through live chat.

Features

• Knowledgebase – Front offers a help center that allows customers to self-serve by searching for answers to their queries from the knowledge base. Users can also integrate it with the live chat, and a customer can toggle between it and the help center.
• Analytics – As a team leader, Front allows you to see how your team performs on reply time goals. It also lets you know how chats move in the inboxes and find how to streamline coordination.
• Live chat – Front allows an agent to chat with customers in real time. For smoother communication, Front allows customers to upload media like videos, images, or files for an agent to analyze.
• Workflow automation – The software allows an agent to route chats to the right team member, reducing the back-and-forth email forwarding. Agents can also set rules and tag messages to help resolve customer issues faster.

Front vs. Re:amaze

Criteria	Front	Re:amaze
Best For	Customer service teams	Online stores
Standout Feature	Workflow automation	Video chat
Pricing	$20/user/mo – $59/user/mo	$29/user/mo – $69/user/mo

Conclusion

Customer service teams looking to improve collaboration to deliver stellar service will find Front suitable. Its workflow automation and CRM are its standout points.

4. Zendesk

Best for: Large service teams looking for a multichannel ticket management solution and a custom agent.

Pricing: $25/user/mo – $149/user/mo

Zendesk is a popular customer service platform offering an all-rounded solution that includes help desk, CRM, and live chat.

Features

• Ticket management – Customers can send tickets from social media platforms like Facebook, WhatsApp, and X. It enhances convenience for clients by eliminating the need for email communication or scheduling calls.
• Routing and intelligence – Zendesk uses an “Answer Bot” for support in handling low-priority tickets. Agents can use it in live chat, email, Slack, or Messenger.
• Agent workspace – It’s a dashboard that acts as a central spot where agents can manage tickets, make calls, and reply to inquiries. It eases the agent’s work because it eliminates the need to toggle between pages, which is time-consuming.
• Zendesk talk – It is voice software that integrates with the live chat, displaying client data and helping an agent when receiving calls. It can route calls, record and manage callback requests, and more.

Zendesk vs. Re:amaze

Criteria	Zendesk	Re:amaze
Best For	Large customer service teams	Online stores
Standout Feature	Agent workspace	Video chat
Pricing	$25/user/mo – $149/user/mo	$29/user/mo – $69/user/mo

Conclusion

Large enterprises looking for a multichannel ticket management solution will find Zendesk ideal. Its integration stack and agent workspace are its selling points.

6. Freshdesk

Best for: Small service teams looking for a help desk to help tailor conversations, resolve issues, and collaborate better.

Pricing: Free – $95/agent/mo

Freshdesk is a customer service platform created by Freshworks offering live chat and a help desk powered by AI.

Features

• Ticket management – Freshdesk has a team inbox that tracks and manages incoming tickets from all channels. It makes it easier for team members to collaborate better on urgent tasks.
• Self-service portal – It is a feature that allows agents to add answers to the FAQs so that clients get answers to their queries without needing an agent. It is handy in freeing agents to deal with more pressing customer issues.
• Third-party integrations – Freshdesk has a marketplace with over 1000+ systems that agents can integrate with. Some of them include CRMs, invoicing, and more. However, this feature is available only to the paid plans.
• Freddy AI – It is a suite of smart assistant features that service agents can use to build chatbots for ticket and email responses.

Freshdesk vs. Re:amaze

Criteria	Freshdesk	Re:amaze
Best For	Customer service teams	Online stores
Standout Feature	Self-service portal	Video chat
Pricing	Free – $95/agent/mo	$29/user/mo – $69/user/mo

Conclusion

Small service teams looking for a customer service solution that uses generative AI will find Freshdesk valuable. Its 1000+ integration stack and self-service portal are its selling points.

Start your free trial of Freshdesk

Try Freshdesk for free

7. Drift

Best for: Large service teams looking for a help desk that leverages AI to understand and learn their clientele.

Pricing: Starts at $2,500/mo

Drift is a customer service software that helps sales teams with lead gen through bionic chatbots.

Features

• Drift engage – Sales teams can use Drift’s Lift AI for intent scoring to personalize customer conversations, improve targeting, and convert better. 
• Site concierge – It is a feature that helps to deliver a unique experience to a visitor based on their intent and stage in the funnel. It comes in handy in improving the quality of the pipelines.
• Bionic chatbots – An agent can create a custom bot that answers customers’ queries in real-time. Sales agents can also integrate sales tools to help in upsells, order management, and more.
• Integrations – Drift integrates with 60+ platforms that you use daily. They include e-commerce, CRMs, and communication platforms like Hubspot.

Drift vs. Re:amaze

Criteria	Drift	Re:amaze
Best For	Sales teams	Online stores
Standout Feature	Bionic chatbots	Video chat
Pricing	Starts at $2,500/mo	$29/user/mo – $69/user/mo

Conclusion

Sales teams looking to shorten their sales cycle and convert more leads through chatbots will find drift ideal. Its selling points are in the bionic chatbots and site concierge.

Which Re:amaze alternative should I use?

Re:amaze offers one of the best issue-resolving help desks for e-commerce platforms. Its unique features are its intent detection, voice and SMS support, and extensive integration stack.

However, Re:amaze falls short in some aspects, such as a lack of sales reporting, generalized support, and more.

That’s why we recommend these 7 best Re:amaze alternatives. They offer unique features with more functionality than Re:amaze.

So, choose a software that fits your needs and budget.

Quick recap of Re:amaze alternatives:

1. Tidio
2. Gorgias
3. LiveChat
4. Front
5. Zendesk
6. Freshdesk
7. Drift