7 Best Acquire Alternatives & Competitors

Acquire is a customer engagement platform that businesses use to communicate with customers through various channels like chat, video calls, and email.

But it has a few downsides that might be annoying. First, setting up chatbot responses in Acquire can be difficult, which can make the initial setup frustrating.

Then, some users reported that Acquire’s notification system has some glitches, both on desktop and mobile versions.

This means you might not see important messages right away.

I’ll provide you with 7 Acquire alternatives that offer smoother chatbot setup processes and more features to enhance your customer engagement efforts.

1. LiveChat

Best for: sales departments, customer support teams, and eCommerce businesses

Pricing: $20/user/mo – $59/user/mo

LiveChat is a customer service tool that enables businesses to instantly chat with website visitors.

Features

• Real-time messaging
• Automated greetings
• Chat transcripts
• Afterhours chatbot
• FAQ chatbot
• Appointment chatbot
• Proactive chat triggers
• Post-chat surveys
• Customizable chat widget
• Agent rating
• Chat invitations
• File sharing in chat
• Screen-sharing
• 200+ integrations

LiveChat vs. Acquire

Criteria	LiveChat	Acquire
Best For	Small enterprises seeking flexibility and a powerful live chat platform	Customer service teams
Standout Feature	AI-powered chatbot	Live chat conversations in 25+ languages
Pricing	$20/user/mo – $59/user/mo	$500/mo + $25/agent/mo – $2,000/mo + $45/agent/mo

Conclusion

LiveChat differentiates itself with an easy-to-use interface and a rich automation toolkit, along with an impressive range of integrations with over 200 platforms (CMS, help desk, lead generation, and more).

Sign up to LiveChat for free today!

Try LiveChat for free

2. Olark

Best for: customer support teams and eCommerce companies

Pricing: $29/user/mo

Olark is a web-based live chat software that let businesses interact with customers on their website, providing immediate support to enhance the customer experience.

Features

• Customizable chat widgets
• Automated messages
• Custom pre-chat forms
• Proactive chat invitations
• Chat ratings
• Offline messaging
• Team management tools
• Visitor insights
• Live chat translation
• Searchable chat transcripts
• File sharing
• Automated email reports

Olark vs. Acquire

Criteria	Olark	Acquire
Best For	Customer support teams and eCommerce companies	Customer service teams
Standout Feature	Automated email reports	Live chat conversations in 25+ languages
Pricing	$29/user/mo	$500/mo + $25/agent/mo – $2,000/mo + $45/agent/mo

Conclusion

Olark stands out as a great alternative to Acquire with its easy-to-search chat transcripts, making it simple to find past conversations.

It also offers automated email reports, keeping you informed on customer interactions without extra effort.

Start free trial of Olark today

Try Olark for free

3. Gorgias

Best for: eCommerce businesses and customer service teams

Pricing: $10/mo – $900/mo

Gorgias is a customer service platform to centralize customer support by pulling in communications from multiple channels like email, live chat, social media, and phone calls into a single dashboard.

Features

• Chat widget
• Sentiment detection
• Chat flows
• Automation rules
• Dynamic wait times
• Quick responses
• Advanced behavioral triggers
• Satisfaction survey
• Retarget shoppers based on past purchases
• Support performance statistics
• 150+ integrations

Gorgias vs. Acquire

Criteria	Gorgias	Acquire
Best For	eCommerce businesses and customer service teams	Customer service teams
Standout Feature	Sentiment detection	Live chat conversations in 25+ languages
Pricing	$10/mo – $900/mo	$500/mo + $25/agent/mo – $2,000/mo + $45/agent/mo

Conclusion

Ecommerce businesses love Gorgias because it integrates with their online stores. Plus, its automation features and ability to directly manage orders and customer data within the support interface significantly improve the overall customer experience.

Give Gorgias a try for free today

Try Gorgias for free

4. ProProfs Chat

Best for: sales and customer support teams, and eCommerce businesses

Pricing: Free – $99/mo

ProProfs Chat is a live chat software that businesses can use to communicate with website visitors and customers in real-time.

It’s a service offered as part of a suite of customer support tools by ProProfs.

Features

• Customizable chat widget
• Pre-chat forms
• Chat translations in 70+ languages
• Canned responses
• Chat transcripts
• Visitor info
• Conditions to route chats
• File sharing
• Chat limit
• Individual operator greetings
• Chat invitation pop-up
• Customer ratings
• 50+ integrations

ProProfs Chat vs. Acquire

Criteria	ProProfs Chat	Acquire
Best For	Sales and customer support teams, and eCommerce businesses	Customer service teams
Standout Feature	Visitor info	Live chat conversations in 25+ languages
Pricing	Free – $99/mo	$500/mo + $25/agent/mo – $2,000/mo + $45/agent/mo

Conclusion

What I really like about ProProfs Chat is how it offers chat invitation pop-ups, making it easy to engage visitors, along with translations available in 70+ languages and conditions/rules to route chats.

Get started with ProProfs Chat for free

Try ProProfs Chat for free

5. Intercom

Best for: sales, marketing, and customer support teams

Pricing: $39/user/mo – $139/user/mo

Intercom is a customer service platform that enables businesses to communicate with their customers through a variety of channels, such as live chat, email, and social media.

Features

• Customizable chatbots
• Proactive messaging
• Sentiment detection
• Automated workflows
• Customer segmentation
• Self-serve support
• Handoff to human agents
• A/B testing
• Targeted chat invitations
• User feedback collection
• Team inbox
• Knowledge base

Intercom vs. Acquire

Criteria	Intercom	Acquire
Best For	Sales, marketing, and support teams	Customer service teams
Standout Feature	Self-serve support	Live chat conversations in 25+ languages
Pricing	$39/user/mo – $139/user/mo	$500/mo + $25/agent/mo – $2,000/mo + $45/agent/mo

Conclusion

I’d say Intercom sets itself apart by offering a uniquely integrated customer communication platform that combines live chat, email, and messaging in a single interface.

Plus, its features like automated responses and customer segmentation provide businesses with advanced tools for understanding their users more effectively.

6. Zendesk

Best for: Ecommerce businesses, IT help desks, sales teams, and customer support teams

Pricing: $25/user/mo – $149/user/mo

Zendesk is a platform that helps businesses improve their customer service. It offers a variety of tools, such as a ticketing system and live chat, to help companies track and resolve customer inquiries across different channels.

Features

• Custom chat widget
• Pre-written responses
• Chat routing
• Self-service knowledge base
• Sentiment detection
• Inactivity messages
• Chat transfer between agents
• Chat tags
• Intelligent routing
• Visitor banning
• Macros for repetitive ticket responses

Zendesk vs. Acquire

Criteria	Zendesk	Acquire
Best For	eCommerce businesses, IT help desks, sales teams, and customer support teams	Customer service teams
Standout Feature	Self-service knowledge base	Live chat conversations in 25+ languages
Pricing	$25/user/mo – $149/user/mo	$500/mo + $25/agent/mo – $2,000/mo + $45/agent/mo

Conclusion

Zendesk is a customer service favorite for a reason. It offers a centralized platform for calls, voicemails, texts, emails, chat, and social messaging, ensuring efficient resolution across all channels.

7. Tidio

Best for: Ecommerce brands and customer support teams

Pricing:  Free – $499/mo

Tidio is an AI-powered customer service platform that helps businesses offer 24/7 support through live chat, chatbots, and a unified agent interface.

It allows companies to manage all their customer communication channels in one place, automate tasks, and improve response times.

Features

• Custom chat widgets
• Automated responses
• Tags & contact properties
• Live visitor list
• Chatbot templates
• Offline messages
• Chat history
• Fallback mechanism
• Smart redirections to support
• Tickets from chats & emails
• Agent workload optimizer
• File sharing
• Pre-chat survey
• 35+ eCommerce templates
• Chat transcripts
• Conversation-related metrics

Tidio vs. Acquire

Criteria	Tidio	Acquire
Best For	eCommerce brands and customer support teams	Customer service teams
Standout Feature	Smart redirections to support	Live chat conversations in 25+ languages
Pricing	Free – $499/mo	$500/mo + $25/agent/mo – $2,000/mo + $45/agent/mo

Conclusion

What I find impressive about how eCommerce brands use Tidio is their ability to consolidate tickets from chats and emails.

Plus, Tidio optimizes agent workload, ensuring a balanced distribution of tasks among team members.

Get started with Tidio for free

Try Tidio for free

Which Acquire alternative should I use?

If you need your customer support platform to integrate with a wide range of third-party applications, you should try LiveChat.

For sales and customer support teams looking for a live chat platform that provides chat transcripts, visitor information, and customizable chat routing conditions, Olark is an excellent option.

A quick recap of Acquire alternatives:

1. LiveChat
2. Olark
3. Gorgias
4. ProProfs Chat
5. Intercom
6. Zendesk
7. Tidio