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7 Best Gorgias Alternatives & Competitors

Struggling with Gorgias reporting limitations for your e-commerce store? Here are the 7 best Gorgias alternatives providing advanced reporting capability.

Best Overall
Best Helpdesk
Best for AI
Primary Rating:
4.8
Primary Rating:
4.5
Primary Rating:
4.2
Description:

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

Description:

Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions.

Description:

Zendesk is award-winning customer service software trusted by 200K+ customers.

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Best Overall
Primary Rating:
4.8
Description:

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

Best Helpdesk
Primary Rating:
4.5
Description:

Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions.

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Best for AI
Primary Rating:
4.2
Description:

Zendesk is award-winning customer service software trusted by 200K+ customers.

Did rising costs and feature limitations get you frustrated with Gorgias? Here are the 7 best Gorgias alternatives we have researched and tested to help you transform your customer service.

Help Scout is the ideal alternative with its all-rounded toolkit and scalable plans. However, what makes the others unique and get on this list?

Let’s find out.

1. Help Scout

help scout homepage

Best for: Service teams looking for a comprehensive help desk that automates workflows.

Pricing: $25/user/mo – $50/user/mo

Pros

15-day free trial

iOS & Android apps

100+ integrations

Workflows to automate everything

Cons

Lacks a spam filter

Functionality needs more flexibility

Help Scout is a help desk that provides an all-rounded ticketing system for quality customer service.

Features

  • Live chat – Teams access an embeddable ” Beacon ” widget to add to their site.  Beacon allows customers to self-service, ask questions first, or stay neutral.
  • CRM – Help Scout has a CRM that agents can use to store and manage customer data. For example, the CRM can auto-update customer data or find, sort, and manage client profiles.
  • Shared inbox – It is a feature that enhances collaboration and communication through email. Teams can organize support tickets by brand or email address. Agents can also access client account history and more.
  • Integrations – Help Scout integrates with over 50+ systems, including project management, e-commerce, CRM, analytics, and more.

Help Scout vs. Gorgias

CriteriaHelp ScoutGorgias
Best ForCustomer service teamsEcommerce businesses
Standout FeatureShared inboxMulti-store integration
Pricing$25/user/mo – $50/user/mo$10/mo – $900/mo

Conclusion

Service teams looking for a customer-centric help desk with ticketing and a shared inbox will find Help Scout ideal. Its e-commerce integration and unlimited social media channels are its unique points.

Start your free trial of Help Scout

Try Help Scout for free

2. Freshdesk

Freshdesk homepage

Best for: Small service teams looking for a helpdesk with a comprehensive ticketing system.

Pricing: Free – $95/agent/mo

Pros

Free forever plan

1,000+ integrations

User-friendly interface

IOS & Android apps

Cons

Improvements in chat filtering

Platform performs slow at times

Freshdesk is a help desk that provides customer service teams with a ticketing system, CRM, and knowledge base.

Features

  • Self-service – Customers access answers to their inquiries from the knowledge base through the live chat. It is an automated process that helps free agents from low-profile tickets.
  • Ticket management – Freshdesk provides a team inbox where agents can manage and monitor all tickets from various platforms. The software also has an SLA management feature, which sets customer response time expectations.
  • Mobile app – Using an Android or iOS app, agents can close, delete, or swipe tickets on the go. The app also supports sharing tickets, tracking visitors, and sending push notifications.
  • Freddy AI – Think of it as a suite of smart assistant features that you can use to build chatbots for ticketing and responses. It is handy in generating quick responses to social channel queries and transferring chats to agents.

Freshdesk vs. Gorgias

CriteriaFreshdeskGorgias
Best ForCustomer service teamsEcommerce businesses
Standout FeatureSelf-service portalMulti-store integration
PricingFree – $95/agent/mo$10/mo – $900/mo

Conclusion

Small service teams will find Freshdesk ideal as the best-in-class ticketing and self-service software. Its workflow automation and free plan are its selling points.

Start your free trial of Freshdesk

Try Freshdesk for free

3. Zendesk

Zendesk homepage

Best for: Large service teams with multiple support channels looking for a help desk capable of receiving inbound calls.

Pricing: $25/user/mo – $149/user/mo

Pros

30-day free trial

100+ integrations

Omnichannel support

Intelligent AI usage

Cons

No self-hosting

Only ticketing support provided

Zendesk is a popular customer service platform providing multichannel ticketing, an app marketplace, and CRM.

Features

  • Integrations – Zendesk has an extensive integration stack with lead gen, e-commerce, collaboration, and 1000+ more in the marketplace. Zoho CRM, Zoom, and Team Viewer are some of the popular integrations.
  • Routing and intelligence – It ensures all customer queries get transferred to the right agent based on expertise and availability. It allows for the smoothest path to the resolution of customer inquiries.
  • Integrated ticketing system – It is a system that tracks customer tickets, prioritizes them, and solves all inquiries. The system gives agents a holistic view of each client for better support delivery.
  • Zendesk voice – It is a feature that agents can embed into the channels, allowing customers to call directly. Agents can deliver a personalized service to solve complex issues.

Zendesk vs. Gorgias

CriteriaZendeskGorgias
Best ForLarge customer service teamsEcommerce businesses
Standout FeatureAgent workspaceMulti-store integration
Pricing$25/user/mo – $149/user/mo$10/mo – $900/mo

Conclusion

Large service teams looking for an all-inclusive help desk with ticketing and inbound voice calling will find Zendesk suitable.

Its 1000+ integration stack and agent workspace are its standout points.

4. Re:amaze

Re:amaze homepage

Best for: Small service teams looking for a simple help desk for an e-commerce platform.

Pricing: $29/user/mo – $69/user/mo

Pros

14-day free trial

40+ integrations

Great for Shopify stores

iOS and Android apps

Cons

No free plan

Learning curve for new users

Gorgias is a customer service platform providing a help desk and live chat support solution.

Features

  • Shared inbox – Agents can manage conversations from multiple channels from a centralized spot. It is handy in syncing customer data through attribute sets and conversation routing to suitable agents.
  • Reporting – Agents can access the workflow analytics in real time through the dashboard. One thing to note is that subscribing to higher tiers gives access to better reporting capabilities.
  • Live chat – Agents can add a chat widget to their online stores and customize them to match their brand voice. The platform offers 2 live chat features that teams can pick for their stores: Real-time chat or Classic chat mode.
  • Integrations – It integrates with support, CRM, analytics, and marketing systems, which include MailChimp, Shopify, Slack, WhatsApp, and WordPress. They come in handy in allowing users to sync customer data for analysis.

Re:amaze vs. Gorgias

CriteriaRe:amazeGorgias
Best ForShopify store ownersEcommerce businesses
Standout FeatureLive dashboardMulti-store integration
Pricing$29/user/mo – $69/user/mo$10/mo – $900/mo

Conclusion

Online stores looking for a simple help desk with a live chat powered by AI will find Re:amaze suitable. Its selling points are its live dashboard, push campaigns, and shared inbox.

5. Gladly

Gladly homepage

Best for: Large service teams for e-commerce brands looking for a customer-centric service solution powered by AI.

Pricing: $180/mo – $210/mo

Pros

All-in-one customer service

40+ integrations

Enterprise grade security

AI-powered solutions

Cons

No free trial or plan

No mobile apps

Gladly is a customer service platform offering multi-channel support by combining AI and live agents.

Features

  • Omnichannel support – Gladly provides service teams with various support channels, including voice calls, IVR, SMS, and live chat. It also supports switching between channels seamlessly without losing contextual info.
  • Routing – Gladly supports routing customer inquiries to the ideal agent based on expertise and availability. An agent can also set conditions for routing, including voice calls and chats.
  • Integrations – The integration stack that Gladly provides is extensive, allowing service teams to deliver personalized service. Shopify, Klaviyo, BigCommerce, Magento, and other 100+ systems integrate with Gladly.
  • Payments – Gladly allows online stores to accept payments through messaging channels. Consolidating such a feature in the chat channels comes in handy in reducing cart abandonment or lost sales.

Gladly vs. Gorgias

CriteriaGladlyGorgias
Best ForSmall to enterprise organizationsEcommerce businesses
Standout FeaturePayment collectionMulti-store integration
Pricing$180/mo – $210/mo$10/mo – $900/mo

Conclusion

Big brands with an online store looking for an e-commerce customer service solution will find Gladly suitable. Its unique selling points are its payment collection and omnichannel support, including voice calls.

6. Front

Front homepage

Best for: Service teams looking for a powerful helpdesk with the familiarity of a CRM.

Pricing: $20/user/mo – $59/user/mo

Pros

Offers free trial

100+ integrations

Easy to use interface

Powered by AI

Cons

No free forever plan

Delays with emails

Front is a customer service software offering a help desk and CRM to deliver scalable support service.

Features

  • Omnichannel inbox – Fronts consolidate all communication channels like live chat, email, and WhatsApp into one spot. The workflow feature then streamlines the conversations and organizes them according to priority.
  • Workflow automation – Front automates tagging incoming messages, making it easy to prioritize what needs urgent action. The software also routes conversations to the ideal agent based on expertise, reducing back-and-forth with email forwarding. 
  • Snoozing emails – Front allows an agent to snooze on low-priority tickets to attend to higher-priority and urgent inquiries. The agent can then let the chatbot handle the low-priority tickets and respond using answers from the knowledge base. 
  • Integrations and API – Front has an extensive integration stack with over 100+ platforms, making it easy to supercharge workflows. Agents can also use the API to add custom apps, like messaging or business systems.

Front vs. Gorgias

CriteriaFrontGorgias
Best ForCustomer service teamsEcommerce businesses
Standout FeatureWorkflow automationMulti-store integration
Pricing$20/user/mo – $59/user/mo$10/mo – $900/mo

Conclusion

Front excels at providing a help desk with an omnichannel inbox for better collaboration and streamlined support. Its workflow automation and live chat are its standout points.

7. Intercom

Intercom homepage

Best for: Service teams looking for a help desk with powerful automation, reporting, and collaboration tools.

Pricing: $39/user/mo – $139/user/mo

Pros

14-day free trial

User-friendly interface

Powered by AI

All-in-one customer service solution

Cons

Slow customer service

Pricey adding additional features

Intercom is a customer service platform providing a help desk and AI chatbot for proactive support.

Features

  • Help desk – The helpdesk provides an omnichannel inbox that consolidates all channel conversations into one area. The shared inbox is AI-enhanced for efficiency and speed.
  • AI chatbot – Intercom has a chatbot called FIN that uses sophisticated AI models to solve client inquiries. The chatbot is accurate and uses support content from the help center to reply to queries.
  • Phone calls – Intercom allows agents to receive phone calls with context and be able to deliver a personalized service. Agents can also set up local and toll-free numbers. 
  • Reporting and analytics – Reporting on Intercom is excellent, providing in-depth data on the workflows. It displays team efficiency, ticketing processes, and more. The feature also displays analytics on customer satisfaction voted through surveys.

Intercom vs. Gorgias

CriteriaIntercomGorgias
Best ForCustomer service teamsEcommerce businesses
Standout FeatureCustomizable chatbotsMulti-store integration
Pricing$39/user/mo – $139/user/mo$10/mo – $900/mo

Conclusion

Service teams looking for a help desk with an AI-enhanced workspace will find Intercom ideal. Its IVR workflows and shared inbox are its selling points.

Which Gorgias alternative Should I use?

Gorgias’s focus is providing a help desk for small and medium-sized e-commerce service teams. It offers ticket management from social media, smart auto-responders, and reasonable pricing. 

However, if you need an all-inclusive help desk offering more than just e-commerce customer service, looking for an alternative is better.

That’s why we recommend these 7 Gorgias alternatives. We combined simple tools with free plans and all-inclusive customer service platforms to fit all users.

So, choose one that fits your needs and budget.

Quick Gorgias alternatives recap:

  1. Help Scout
  2. Freshdesk
  3. Zendesk
  4. Re:amaze
  5. Gladly
  6. Front
  7. Intercom
Help Scout

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

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